E-Government and Local Service Delivery

Author(s):  
Greta Nasi

The purpose of this chapter is to assess the current status and level of technology in providing on line services among larger Italian Municipalities (MUs) by presenting the results of a survey conducted by the researcher among all MUs with a population in excess of 40,000 inhabitants. Furthermore, the analysis also aims to assess the perceptions of Chief Information Officers (CIOs) with regard to the impact of e-government on the provision of services. The survey results show that MUs are generally using Internet to support interaction with different constituents and with different levels of technology. MUs have been developing all 4 stages of online service provision but higher levels of sophistication (transaction and integration) are primarily associated with the following types of LG interaction: government-to employees and government-to-government. CIOs argue that little achievement has been obtained so far in terms of efficiency while ICT usage is facilitating access to better quality information. Lessons learnt and policy implications are presented.

2014 ◽  
Vol 14 (4) ◽  
pp. 513-521 ◽  
Author(s):  
Inês Gonçalves ◽  
David Alves ◽  
Gisela Robalo

Economic affordability and access to water and waste services (WWS) are extensively studied topics in economic literature. However, most papers focus on social rights or the importance of water provision for equity and development. The impact of different regulatory and/or management models, the measurement of affordability and efficient pricing have all deserved the attention of researchers, but few studies assess the actual revenue impact of the existing social support mechanisms. For Portugal, while some preliminary data collection has taken place, a comprehensive review is still lacking. With this paper, the Water and Waste Services Regulation Authority (ERSAR) takes a first step towards filling that gap, by calculating the amount of subsidisation inherent in the adoption of social tariffs in mainland Portugal municipalities. Starting with an account of the current status quo, the article analyses different subsidisation situations, including a hypothetical framework where social tariffs are administered according to ERSAR's guidelines. Results indicate that, if ERSAR's Recommendation were fully applied, the number of social tariff beneficiaries could be above current figures, possibly translating into a disproportionate burden on the remaining WWS users through the application of higher bills. In the context of the severe economic crisis that is forcing families into increasing budgetary constraints, the article stresses issues of feasibility, drawing on the policy implications of the adoption of such discounts.


2020 ◽  
Vol 65 (7) ◽  
pp. 126-135
Author(s):  
Hoa Nguyen Thi

Reading and writing skills are extremely important factors in improving the ability of each student at schools. In preschools, the preparation for reading of kindergarteners at 5-6 years old has been being taken care by training children in basic reading skills including language, image processing skills, auditory skills, and memory... This article focuses on analyzing the current status of reading skills of children aged 5-6 in preschools from 5 provinces: Cao Bang, Bac Kan, Thai Nguyen, Quang Ninh and Bac Giang; as well as analyzing factors affecting reading preparation for preschool children aged 5-6 in these areas. Survey results show that the rate of children's reading ability is at most normal level with many limitations in their reading skills. The cause may come from many influencing factors with different levels of impact on the reading ability of preschool students.


2019 ◽  
Vol 12 (1) ◽  
pp. 27 ◽  
Author(s):  
Sylvester Ngome Chisika ◽  
Juneyoung Park ◽  
Chunho Yeom

This study analyses the effects of the Agriculture (Farm Forestry Rules) of 2009 on Trees on Farms (ToFs) in Lugari sub-county in Kenya. Using existing literature, secondary and primary data sources from online surveys, the authors evaluated the current status of farm forests in order to determine the impact of these rules on respondents from three randomly selected income-expenditure groups through online surveys. Case results substantiate that between the years 2009–2019, ToFs generated social, economic, and environmental benefits amongst landowners surveyed. Moreover, online survey results indicate that young people in the age bracket 18–35 years are increasingly adopting farm forestry contrary to long-held beliefs in the country. However, due to the unpopularity of the 10% rule amongst surveyed income-expenditure groups, and challenges experienced by ToFs owners, this paper concludes that the observed impacts may not be necessary as a response to the 10% rule. Besides addressing the existing inconsistencies, this paper recommends full implementation by transcribing the rules in other languages, developing inventory protocols for ToFs, and awareness creation on the rules in order to register an impact.


Author(s):  
Maria Giulia Ballatore ◽  
Ettore Felisatti ◽  
Laura Montanaro ◽  
Anita Tabacco

This paper is aimed to describe and critically analyze the so-called "TEACHPOT" experience (POT: Provide Opportunities in Teaching) performed during the last few years at Politecnico di Torino. Due to career criteria, the effort and the time lecturers spend in teaching have currently undergone a significant reduction in quantity. In order to support and meet each lecturers' expectations towards an improvement in their ability to teach, a mix of training opportunities has been provided. This consists of an extremely wide variety of experiences, tools, relationships, from which everyone can feel inspired to increase the effectiveness of their teaching and the participation of their students. The provided activities are designed around three main components: methodological training, teaching technologies, methodological experiences. A discussion on the findings is included and presented basing on the data collected through a survey. The impact of the overall experience can be evaluated on two different levels: the real effect on redesigning lessons, and the discussion on the matter within the entire academic community.


Author(s):  
Evgeny E. Shigan ◽  
Lyudmila M. Saarkoppel' ◽  
Pavel V. Serebryakov ◽  
Irina N. Fedina

Improving professional training and optimizing the work of doctors who provide medical care to patients who come into contact with harmful occupational factors require the approval of a professional standard for the occupational pathology physician. The purpose of the study was to analyze the opinion of the professional community about the importance of various labor functions and labor actions, priority knowledge and skills of occupational pathologists in the development of a professional standard. To achieve this goal, an on-line survey of physicians in occupational pathology and occupational medicine was conducted. Analysis of the survey results showed that the significance of professional competencies is evaluated by specialists to varying degrees. Primary focus is on examination of professional suitability and the link between diseases and the profession. However, correlations of competencies of various blocks indicate the importance of all areas of work of a professional pathologist, which should be taken into account when training specialists in this profile.


2020 ◽  
Author(s):  
Piotr Długosz ◽  
Yana

The article presents the results of research on psychosocial condition among Polish and Ukrainian students during the quarantine. The aim of the research was to verify the impact of the pandemic and its accompanying phenomena on the well-being of youth. In order to achieve this goal, the CAWI on-line survey method with double measurement was used. The first measurement carried out at the beginning of the quarantine resulted in 3659 filled out surveys in Poland and 739 in Ukraine. The second measurement conducted at the end of distance learning brought 1978 filled out surveys in Poland and 411 in Ukraine. The results of research indicate that the quarantine had a negative impact on the psychosocial condition of youth. The deterioration of emotional condition and the increase in mental disorders has been observed. Due to the pandemic and distance learning, the mental health of youth deteriorated significantly. Polish youth were negatively influenced by the pandemic to a greater extent than young Ukrainians.


Author(s):  
Rodrigo Cueva ◽  
Guillem Rufian ◽  
Maria Gabriela Valdes

The use of Customer Relationship Managers to foster customers loyalty has become one of the most common business strategies in the past years.  However, CRM solutions do not fill the abundance of happily ever-after relationships that business needs, and each client’s perception is different in the buying process.  Therefore, the experience must be precise, in order to extend the loyalty period of a customer as much as possible. One of the economic sectors in which CRM’s have improved this experience is retailing, where the personalized attention to the customer is a key factor.  However, brick and mortar experiences are not enough to be aware in how environmental changes could affect the industry trends in the long term.  A base unified theoretical framework must be taken into consideration, in order to develop an adaptable model for constructing or implementing CRMs into companies. Thanks to this approximation, the information is complemented, and the outcome will increment the quality in any Marketing/Sales initiative. The goal of this article is to explore the different factors grouped by three main domains within the impact of service quality, from a consumer’s perspective, in both on-line and off-line retailing sector.  Secondly, we plan to go a step further and extract base guidelines about previous analysis for designing CRM’s solutions focused on the loyalty of the customers for a specific retailing sector and its product: Sports Running Shoes.


2019 ◽  
Vol 25 (5) ◽  
pp. 483-495 ◽  
Author(s):  
André Dallmann ◽  
Paola Mian ◽  
Johannes Van den Anker ◽  
Karel Allegaert

Background: In clinical pharmacokinetic (PK) studies, pregnant women are significantly underrepresented because of ethical and legal reasons which lead to a paucity of information on potential PK changes in this population. As a consequence, pharmacometric tools became instrumental to explore and quantify the impact of PK changes during pregnancy. Methods: We explore and discuss the typical characteristics of population PK and physiologically based pharmacokinetic (PBPK) models with a specific focus on pregnancy and postpartum. Results: Population PK models enable the analysis of dense, sparse or unbalanced data to explore covariates in order to (partly) explain inter-individual variability (including pregnancy) and to individualize dosing. For population PK models, we subsequently used an illustrative approach with ketorolac data to highlight the relevance of enantiomer specific modeling for racemic drugs during pregnancy, while data on antibiotic prophylaxis (cefazolin) during surgery illustrate the specific characteristics of the fetal compartments in the presence of timeconcentration profiles. For PBPK models, an overview on the current status of reports and papers during pregnancy is followed by a PBPK cefuroxime model to illustrate the added benefit of PBPK in evaluating dosing regimens in pregnant women. Conclusions: Pharmacometric tools became very instrumental to improve perinatal pharmacology. However, to reach their full potential, multidisciplinary collaboration and structured efforts are needed to generate more information from already available datasets, to share data and models, and to stimulate cross talk between clinicians and pharmacometricians to generate specific observations (pathophysiology during pregnancy, breastfeeding) needed to further develop the field.


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