scholarly journals Managing Consumer Loyalty

2020 ◽  
Vol 11 (1) ◽  
pp. 21-47
Author(s):  
Shivani Saini ◽  
Jagwinder Singh
Keyword(s):  
Study Data ◽  
Service Firms ◽  
Consumer Loyalty ◽  
Consumer Experience ◽  
Direct And Indirect Impacts ◽  
Indirect Impacts ◽  
Service Groups ◽  
Positive Effect

A growing body of academic and practitioner literature has highlighted the role of consumer experience management in maintaining long-term relationships with consumers. However, related studies are still divergent and there is little empirical evidence available to support the positive effect of consumer experience management on attitudinal and behavioural loyalty. The present study aims to fill this gap by investigating the direct and indirect impacts of consumer experience efforts on attitudinal and behavioural loyalty. To conduct an empirical study, data was collected from consumers of three service firms: health, retail, and wellness. By means of AMOS17.0, using CFA and SEM techniques, the measurement and comparison of structural models was carried out to test the invariance across three service groups. This article has significant implications for academicians well as marketers of service firms.

The Diffusion of Services

2009 ◽  
Vol 46 (2) ◽  
pp. 163-175 ◽  
Author(s):  
Barak Libai ◽  
Eitan Muller ◽  
Renana Peres
Keyword(s):  
Market Potential ◽  
Customer Equity ◽  
Customer Relationship ◽  
Service Firms ◽  
The Past ◽  
Stock Market Valuations ◽  
Customer Attrition ◽  
Market Valuations

Many of the products introduced during the past two decades have been services rather than goods. An important influence on the growth and long-term profits of these services is customer attrition, which can occur at the category level (disadoption) or between firms (churn). However, the literature has rarely modeled how services penetrate a market and has not evaluated the effect of attrition on growth. The authors combine diffusion modeling with a customer relationship approach to investigate the influence of attrition on growth in service markets. In particular, the authors model the effects of disadoption and churn on evolution of a category and on growth of individual firms in a competitive environment. The authors show how neglecting disadoption can bias parameter estimation and, especially, market potential. They also derive an expression for the customer equity of a growing service firm and apply it to valuation of firms operating in competitive industries. The results for six of seven firms in four service categories are remarkably close to stock market valuations, an indicator for the role of customer equity in valuations of growing service firms.

scholarly journals Understanding Megaproject Success beyond the Project Close-Out Stage

2015 ◽  
Vol 15 (3) ◽  
pp. 48-58 ◽  
Author(s):  
Johan Fahri ◽  
Christopher Biesenthal ◽  
Julien Pollack ◽  
Shankar Sankaran
Keyword(s):  
Success Factors ◽  
Project Success ◽  
Public Attention ◽  
Community Environment ◽  
Ex Post ◽  
Management Literature ◽  
Direct And Indirect Impacts ◽  
Indirect Impacts ◽  
High Level

Project success has always been an important topic in the project management literature. One of the main discussions is concerned with how a project’s success is evaluated and what factors lead to achieving this success. Traditionally project success has been measured at the point where the project outputs are handed over, after the close out phase. Recently, questions have been raised in the literature as to whether we should be evaluating project success beyond the close out phase, to better account for organizational and societal outcomes.  However, not much has been published about how the long term impacts and outcomes are measured. This is of particular concern in megaprojects as they often attract a high level of public attention and political interest, and have both direct and indirect impacts on the community, environment, and national budgets. In this paper the authors review success factors and criteria that are applicable to projects in general and megaprojects in particular. They identify the significance of evaluating outcomes and impact and propose an ex-post project evaluation (EPPE) framework for megaprojects.

scholarly journals Bariatric Surgery—from the Non-surgical Approach to the Post-Surgery Individual Care: Role of Endoscopy in Bariatric Therapy

2021 ◽  
Author(s):  
Dörte Wichmann ◽  
Dietmar Stüker ◽  
Ulrich Schweizer ◽  
Alfred Königsrainer ◽  
Rami Archid
Keyword(s):  
Flexible Endoscopy ◽  
Study Data ◽  
Obese Patients ◽  
Endoscopic Bariatric Therapy ◽  
Post Surgery ◽  
Lipid Metabolism Disorders ◽  
Individual Care ◽  
Treatment Of Obesity

Obesity is the underlying constant for the development of the most common modern diseases such as insulin resistance, high blood pressure, lipid metabolism disorders, non-alcoholic steatohepatitis (fatty liver), joint problems and various malignancies. The role of endoscopic diagnostic and therapy in obese patients is highlighted in this chapter. In this chapter all devices and methods used in flexible endoscopy for diagnostic and treatment in obese patients are introduced. Role of endoscopy is presented in three parts: in preoperative setting, in post-operative complication management and instead of surgery as endoscopic bariatric therapy. If possible presentation of the effectiveness is compiled with study data. Finally, the interaction between endoscopy and surgery in the treatment of obesity is complex, essential and promising. Endoscopy is indispensable in preoperative preparation, as a primary therapeutic approach, and also in the detection and treatment of acute complications and long-term complications of obesity surgery.

scholarly journals AGRICULTURE’S IMPACT FOR THE ECONOMY: INTER-INDUSTRY LINKAGES AND MULTIPLIER EFFECTS

2018 ◽  
Author(s):  
Giedrė DZEMYDAITĖ
Keyword(s):  
Rural Areas ◽  
Well Being ◽  
Output Analysis ◽  
Agriculture Sector ◽  
Multiplier Effects ◽  
Direct And Indirect Impacts ◽  
Indirect Impacts ◽  
Sectoral Linkages ◽  
The Eu

The role of agriculture sector is understood as being vital for economic development and well being of rural areas. Common agriculture policies in the EU and production shocks in agriculture sector reflect in production changes that causes direct and indirect effects for other industries development in the region, as well as, households’ income. This paper aimed to evaluate agriculture sector’s direct and indirect impacts for the economy by analyzing sectoral linkages and multiplier effects. Input-output analysis techniques were applied. Both output and income multipliers were evaluated. This paper supports the idea that agriculture sectors were more multiplying the economy than other sectors on average. This sector remains important catalyst of the economy, especially while taking into account development challenges in rural areas.

scholarly journals Mining sector in the economic structure of South Kalimantan Province: direct and indirect impacts

2021 ◽  
Vol 882 (1) ◽  
pp. 012084
Author(s):  
K S Putri ◽  
Riswan ◽  
I Rahman
Keyword(s):  
Economic Development ◽  
Energy Resource ◽  
Final Demand ◽  
Economic Sectors ◽  
Mining Sector ◽  
Resource Needs ◽  
Forward Linkage ◽  
Direct And Indirect Impacts ◽  
Indirect Impacts

Abstract Supporting sectors for sustainable economic development in a region can have a direct impact on GRDP and indirectly have an impact through strong backward and forward linkage to other economic sectors. Analysis of backward and forward linkages can be performed using input-output tables that describe the role of each sector in the regional economy. The abundance of coal resources in South Kalimantan Province makes the mining sector the largest contributor to GRDP. Coal is an export commodity that has a very large percentage of the total regional export value. The enormous impact on GRDP, both in terms of business fields and final demand, is not accompanied by strong linkages to other economic sectors. The existence of the mining sector is unable to stimulate production growth in the backward sector and is unable to fulfill the final demand of the forward sector. Restrictions on coal exports to fulfill domestic energy resource needs are able to make the mining sector of South Kalimantan Province a key sector to support sustainable regional economic development.

Reframing Finance

2017 ◽  
Author(s):  
Ashby Monk ◽  
Rajiv Sharma ◽  
Duncan L. Sinclair
Keyword(s):  
Real Estate ◽  
Private Equity ◽  
Green Energy ◽  
Service Firms ◽  
Sovereign Wealth Funds ◽  
Traditional System ◽  
Financial Capitalism

The role of financial intermediaries has come under close scrutiny in recent times as many of the practices of these service firms have been exposed for their opaque, rent-seeking and dishonest behavior. This book questions the traditional system of Financial Capitalism by examining how beneficiary organizations such as pension funds, sovereign wealth funds, endowments and foundations can reduce the inefficiencies of intermediaries in the savings-investment channel. This book argues that the large pools of long-term capital held in beneficiary organizations has not been mobilized efficiently enough into the capital-intensive long-term projects such as infrastructure, green energy, agriculture, private equity and real estate development. In particular, the book examines a new ‘collaborative’ form of investing that a large number of beneficiary organizations have started to embark on in order to address the problem of mainstream financial intermediation and achieve their long-term investment objectives. The book conceptualizes the ‘collaborative’ model of investment, drawing upon economic sociology, and emphasizes the importance for investors to build their social capital. By providing case study exemplars of collaborative vehicles such as co-investment platforms, joint ventures, and platform companies that invest in infrastructure, agriculture, private equity and real estate, the book provides useful insights for how long-term investment management might be shaped in the future.

Organizational Networks and Recovery following the Canterbury Earthquakes

2014 ◽  
Vol 30 (1) ◽  
pp. 555-575 ◽  
Author(s):  
J. R. Stevenson ◽  
Y. Chang-Richards ◽  
D. Conradson ◽  
S. Wilkinson ◽  
J. Vargo ◽  
...  
Keyword(s):  
Organizational Behavior ◽  
Support Network ◽  
Organizational Networks ◽  
Short Term ◽  
Network Characteristics ◽  
Organizational Case Studies ◽  
Regional Reconstruction ◽  
Direct And Indirect Impacts ◽  
Indirect Impacts

Following a disaster, the recovery of organizations is influenced by the flow of resources and information through organizational networks. The 2010–2011 earthquakes in Canterbury, New Zealand, had major direct and indirect impacts on local organizations and the regional economy. This paper utilizes 47 organizational case studies to assess the role of organizations’ networks in their response and short-term recovery activities, and to explore the effects of networks on regional reconstruction and related sectors. The results are organized around four thematic analyses, focusing on organizations’ support network characteristics, the types of support mobilized to aid recovery, network adaptations for new post-quake demands, and the economic impacts of organizational networks in reconstruction. The paper discusses how organizations managed and utilized networks to reduce the impacts of the earthquakes and to adapt to altered post-quake environments. These empirical observations of post-quake organizational behavior can also inform regional economic impact and resilience modeling.

scholarly journals PERAN TAMPILAN PRODUK, KEAMANAN DAN KEMUDAHAN PADA KEPUTUSAN BERTRANSAKSI MENGGUNAKAN JASA PENGIRIMAN SHOPEE

2021 ◽  
Vol 5 (1) ◽  
pp. 101-114
Author(s):  
Septiana Novita Dewi ◽  
Aris Tri Haryanto
Keyword(s):  
Statistical Test ◽  
Regression Equation ◽  
Consumer Experience ◽  
Delivery Service ◽  
Determination Process ◽  
Positive Effect ◽  
Other Consumers ◽  
Product Appearance

Abstract This research aimed to test and analyze the role of product display, security and ease of transaction decisions using Shopee's shipping services. This research was conducted in the Surakarta area. The object of this research is consumers who have transacted using the Shopee application. The population in this study were consumers who had shopped using the Shopee application who had made transactions at the end of 2019. The sample determination process was carried out based on consumer experience in using the Shopee application. Furthermore, it was ensured that the consumers who were the samples of this study met the specified criteria and were willing to fill out the questionnaire. If they were not willing and do not meet the criteria, then the consumer was skipped and then  researcher looked for other consumers who met the sample criteria. By using this technique, not all populations in this study had the same opportunities as research samples. In this study the sample was 56 respondents. This study resulted in a regression equation, it can be seen that product appearance, security and convenience have a positive effect on the decision to transact using Shopee's shipping services. The results of the t-statistical test show that product appearance, security and convenience partially have a significant effect on the decision to transact using Shopee's delivery service  Keywords: Product Display, Security and Ease, Transaction Decision.

scholarly journals THE PROCESS OF NATURAL SCIENCE EDUCATION: THE ASPECT OF CONCEPTS INTERIORIZATION

2009 ◽  
Vol 6 (1) ◽  
pp. 8-18
Author(s):  
Jūratė Mocartienė ◽  
Rita Makarskaitė-Petkevičienė
Keyword(s):  
Science Education ◽  
Natural Science ◽  
Water Cycle ◽  
Visual Aids ◽  
Active Involvement ◽  
Natural Science Education ◽  
The University ◽  
Positive Effect

The article presents the results of the research in adoption of the content of the programme “Water” developed by the scientists from the University of Rostock. The sample of the research included school learners from the 2nd and 3rd forms. The data of three testings were analysed and the evaluated change in the school learners’ knowledge development proved that application of the methodology of the programme “Water” significantly improved the respondents’ knowledge of water, its structure, states, the water cycle, the mechanism of water treatment and self-cleaning. This knowledge includes and expands not only learning about the environment, but also develops school learners’ ecological attitude to nature and natural resources. However, only well-established long-term knowledge (which is the focus of the programme under discus-sion) will ensure the application of this knowledge in the further process of natural science education. The article also presents the analysis of school learners’ reflections on learning, which shows that the respondents, involved in the investigation of the discussed object (i.e. water in this case) demonstrated a better acquisition of the presented material since visual aids, motivation and active involvement of learners are as relevant as the presented information itself. The conducted research allowed to evaluate the role of the programme “Water” in long-term knowledge adoption, that is, learning and internalisation of concepts. The change in test results showed that information provided together with the concepts daily used by children, which gradually are changed into scientific ones, has a positive effect on formation of concepts of natural science education, their understand-ing and learning. Key words: natural science education, teaching process, long-term adoption of knowledge, interior-ization of concept.

scholarly journals Linking digitalization and human capital to shape supply chain integration in omni-channel retailing

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Shaohua Song ◽  
Xianliang Shi ◽  
Guang Song ◽  
Fahian Anisul Huq
Keyword(s):  
Human Capital ◽  
Supply Chain ◽  
Supply Chain Integration ◽  
Equation Modeling ◽  
Chinese Market ◽  
Content Type ◽  
Structured Equation Modeling ◽  
Positive Effect

PurposeSupply chain integration (SCI) is key to implementing omni-channel retailing (OCR) strategy. In this paper, the authors explore the role of digitalization as a driver of SCI, as well the role of human capital (HC) in digitalization, using a knowledge management (KM) perspective.Design/methodology/approachAn empirical study was conducted using survey research. A sample of 188 omni-channel retailers in the Chinese market was analyzed using factor analysis and structured equation modeling (SEM) to examine the hypotheses presented in the conceptual model.FindingsThis study reveals that HC is positively related to the level of a firm's digitalization in OCR, and that digitalization is positively related to the retailer's SCI. Moreover, the authors found that employees' capital has a greater impact on digitalization than managers' capital, while digitalization has a stronger driving effect on internal and customer integration.Research limitations/implicationsThe findings suggest that although digitalization requires retailers to accept the long-term investment challenges, it has a significant positive effect on the key of OCR strategy implementation, i.e. SCI. The findings also provide evidence for the application of KM in OCR, as this theoretical lens enriches our understanding of the phenomena of SCI in OCR and provides explanation to our results by linking digitalization and HC.Originality/valueDigitalization is quantified and examined in OCR. Moreover, this study reveals the importance of HC on the implementation of digitalization and the different effects of digitalization on each dimension of SCI.

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