Determinants of Student Satisfaction in Higher Education

2019 ◽  
Vol 10 (4) ◽  
pp. 15-24
Author(s):  
Ali S. Gargoum
Keyword(s):  
Student Satisfaction ◽  
United Arab Emirates ◽  
Structural Equation ◽  
Support Service ◽  
Program Quality ◽  
Measurement Tool ◽  
Confirmatory Factor Analyses ◽  
United Arab Emirates University ◽  
Primary Focus ◽  
Students Satisfaction

Promoting and measuring student satisfaction and happiness is a primary focus of the United Arab Emirates University (UAEU) during the last few years. The aim of this research is to introduce and test a conceptual model of students' satisfaction in the (UAEU). A survey instrument designed and used for this purpose. Data (n = 498) were gathered on students from nine colleges of the UAEU. Exploratory and confirmatory factor analyses were implemented using structural equation modelling to test the proposed research model and hypothesis, which were based on a modified Parasuraman's SERVQUAL measurement tool. The results indicated that quality (service/ program) has significant impact on students' satisfaction and consequently on their happiness. Correlations between the quality constructs and the students' satisfaction were statistically significant. The study has shown that program quality, in terms of the university reputation, has the most influence, among quality constructs, towards confirming students' satisfaction. Moreover, results indicated, in general, that UAEU was successful in gaining student's satisfaction. These findings should encourage the academic authorities to support service and program quality more, in order to enhance students' satisfaction and ensure their happiness.

ACADEMIC SATISFACTION AND APPROACHES TO LEARNING AMONG UNITED ARAB EMIRATES UNIVERSITY STUDENTS

2002 ◽  
Vol 30 (5) ◽  
pp. 443-451 ◽  
Author(s):  
Mohammed M. Hassan
Keyword(s):  
United Arab Emirates ◽  
Undergraduate Students ◽  
Structural Equation ◽  
Approaches To Learning ◽  
Deep Approach ◽  
Academic Satisfaction ◽  
Structural Equation Analysis ◽  
Equation Analysis ◽  
United Arab Emirates University ◽  
The Relationship

This study examined the relationship between students' academic satisfaction and approaches to learning. A total of 351 undergraduate students participated in this study. Study requirements and instructor treatment as two constructs of satisfaction predicted surface approach, instructor treatment and attitudes towards study predicted deep approach, and attitudes towards study predicted achieving approach. In general, academic satisfaction directly affected students' approaches to learning as examined by structural equation analysis, particularly for deep approach.

scholarly journals University Student Satisfaction and Skill Acquisition: Evidence from the Undergraduate Dissertation

2020 ◽  
Vol 10 (2) ◽  
pp. 29 ◽  
Author(s):  
Fidel Martínez-Roget ◽  
Pilar Freire Esparís ◽  
Emilia Vázquez-Rozas
Keyword(s):  
Student Satisfaction ◽  
Skill Acquisition ◽  
Structural Equation ◽  
Santiago De Compostela ◽  
Quality Of Higher Education ◽  
Equation Modelling ◽  
The University ◽  
Students Satisfaction ◽  
Academic Year

One of the main objectives of the Undergraduate Dissertation is to evaluate the skills associated with a degree. Student satisfaction with the training and skills acquired can be an indicator of the quality of higher education. This paper aims to analyse student satisfaction with Undergraduate Dissertation at the Faculty of Economics of the University of Santiago de Compostela (Spain). Based on a survey conducted among 130 students (75.7% of a total of 172 students who presented their UD during the academic year 2013–2014), structural equation modelling was applied to analyse the influence on satisfaction of aspects related to intellectual curiosity and the perception of acquired skills. The results show that the perception of the skills acquired play a crucial role in students’ satisfaction with Undergraduate Satisfaction, conditioned by their perceived future usefulness and backed by personality and motivation elements that encourage their acquisition. The results confirm the significant role played by the tutor, who emerges as an element that boosts the central relations of the model.

scholarly journals Student Satisfaction with Online Learning during the COVID-19 Pandemic: A Study at State Universities in Sri Lanka

2021 ◽  
Vol 13 (21) ◽  
pp. 11749
Author(s):  
Sujeewa Hettiarachchi ◽  
BWR Damayanthi ◽  
Shirantha Heenkenda ◽  
DMSLB Dissanayake ◽  
Manjula Ranagalage ◽  
...  
Keyword(s):  
Online Learning ◽  
Student Satisfaction ◽  
Structural Equation ◽  
Learning Experience ◽  
Equation Modeling ◽  
Sri Lankan ◽  
Learner Motivation ◽  
Self Regulated Learning ◽  
E Learning ◽  
Students Satisfaction

This quantitative study investigated the determinants of students’ satisfaction with their online learning experience at Sri Lankan universities during the COVID-19 pandemic. The data was collected from 1376 undergraduates enrolled in various courses in humanities and social sciences at three state-owned universities in the country. The results of the Structural Equation Modeling (SEM) revealed that the independent variables of the model, namely perceived learner motivation, perceived challenges of e-learning, and interaction significantly affected students’ satisfaction with their new online learning experience. Out of the three variables, learner motivation exerted the strongest effect on students’ satisfaction, implying the crucial role self-regulated learning—characterized by motivation—plays in online learning environments. The study has several implications for both creating and ensuring the long-term sustainability of productive and student-friendly online learning spaces in higher education.

scholarly journals A conceptual model for students’ satisfaction with team-based learning using partial least squares structural equation modelling in a faculty of life sciences, in the United Kingdom

2019 ◽  
Vol 16 ◽  
pp. 36
Author(s):  
Andrea Manfrin ◽  
Bugewa Apampa ◽  
Prabha Parthasarathy
Keyword(s):  
Student Satisfaction ◽  
Conceptual Model ◽  
Structural Equation ◽  
Predictive Power ◽  
Life Sciences ◽  
Equation Modelling ◽  
Path Coefficients ◽  
Team Based Learning ◽  
Out Of Sample ◽  
Students Satisfaction

Purpose: Students’ satisfaction is an essential element in higher education. This study aimed to identify paths and predictive power of students’ satisfaction during team-based learning (TBL) activities in the faculty of life sciences using partial least squares structural equation modelling (PLS-SEM).Methods: In 2018–2019, at the University of Sussex (Falmer, UK), 180 life science students exposed to TBL were invited to participate in the study. Team-Based-Learning-Student-Assessment-Instrument was used. A conceptual model was developed for testing six hypotheses. H1: What was the effect of TBL on student satisfaction? H2: What was the effect of lectures on student satisfaction? H3: What was the effect of TBL on accountability? H4: What was the effect of lectures on accountability? H5: What was the effect of accountability on student satisfaction? H6: What were the in-sample and out-of-sample predictive power of the model? The analysis was conducted using the PLS-SEM approach.Results: Ninety-nine students participated in the study giving a 55% response rate. Confirmatory tetrad analysis suggested a reflective model. Construct reliability, validity, average extracted variance, and discriminant validity were confirmed. All path coefficients were positive, and 5 were statistically significant (H1: β=0.587, P<0:001; H2: β=0.262, P<0.001; H3: β=0.532, P<0.001; H4: β=0.063, P=0.546; H5: β=0.200, P=0.002). The in-sample predictive power was weak for Accountability, (R2=0.303; 95% confidence interval [CI], 0.117–0.428; P<0.001) and substantial for Student Satisfaction (R2=0.678; 95% CI, 0.498–0.777; P<0.001). The out-of-sample predictive power was moderate.Conclusion: The results have demonstrated the possibility of developing and testing a TBL conceptual model using PLS-SEM for the evaluation of path coefficients and predictive power relative to students’ satisfaction.

Measuring happiness at work in a Takaful organization

2020 ◽  
Vol 7 (2) ◽  
pp. 139-154
Author(s):  
Meerna Mroueh ◽  
André de Waal
Keyword(s):  
United Arab Emirates ◽  
Structural Equation ◽  
High Performance ◽  
Insurance Companies ◽  
Equation Modeling ◽  
Insurance Company ◽  
Confirmatory Factor Analyses ◽  
Content Type ◽  
Study Results ◽  
Takaful Insurance

PurposeHappiness at work (HAW) has been a hot item in both the academic and managerial literature, as HAW seems to have a positive effect on attractiveness of an organization on its current workforce and potential new employees. Many of the HAW models have been developed in a Western setting, while this research aims at evaluation of whether a previously validated HAW model in the Western context is also valid in a non-Western context; in this case at a Takaful insurance company in the United Arab Emirates.Design/methodology/approachEmployees of the Takaful insurance company were asked to rate their organization on how high performance it was – using the validated high-performance organization (HPO) questionnaire – and how happy they were – using the previously validated HAW questionnaire. The collected data was subjected to confirmatory factor analyses and structural equation modeling to arrive at a validated HAW model for this Takaful insurance company.FindingsThe study results show that if the Takaful insurance company transforms itself to an HPO, it will become more attractive to current and future employees, by raising the HAW of current employees. The results also show that HAW consists of three factors: work engagement, job satisfaction and affective organizational commitment.Practical implicationsThe Takaful insurance company now has knowledge at its disposal about ways to promote happiness in its employees, thus raising its attractiveness to current and future employees. The developed HAW model for this company is potentially also useful for other Takaful insurance companies in the UAE.Originality/valueThis study was the first of its kind – using the HPO and HAW models developed in a Western context, to be validated for a Takaful insurance company – and as such, contributes to both the HPO and HAW literature.

scholarly journals PENGARUH KUALITAS JASA PERGURUAN TINGGI TERHADAP KEPUASAN DAN LOYALITAS MAHASISWA

2018 ◽  
Vol 10 (3) ◽  
pp. 174
Author(s):  
Widya Iswara ◽  
Luki Adiati Pratomo
Keyword(s):  
Structural Equation Modeling ◽  
Student Satisfaction ◽  
Structural Equation ◽  
Customer Relationship ◽  
Equation Modeling ◽  
Price Fairness ◽  
Cross Sectional ◽  
Purposive Sampling ◽  
University Image ◽  
Students Satisfaction

<p><span lang="IN">Tujuan dari penelitian ini adalah untuk menganalisa pengaruh kualitas jasa terhadap kepuasan dan loyalitas mahasiswa serta citra Perguruan Tinggi. Data diperoleh dengan cara menyebarkan kuisioner kepada  120 responden yaitu mahasiswa Universitas Trisakti. Data yang digunakan adalah data cross-sectional dan menggunakan purposive sampling sebagai metode pegambilan sampel. Alat analisis yang digunakan adalah Structural Equation Modeling (SEM). Hasil pengujian hipotesa menunjukkan bahwa aspek akademis, aspek non akademis dan reputasi  berpengaruh positif terhadap kepuasan mahasiswa, sedangkan aspek program dan akses tidak mempunyai pengaruh positif terhadap kepuasan mahasiswa. Kemudian kepuasan mahasiswa juga mempunyai pengaruh positif terhadap citra perguruan tinggi sementara kepuasan mahasiswa dan citra ternyata tidak mempunyai pengaruh positif terhadap loyalitas mahasiswa. Disarankan bagi Universitas Trisakti untuk memperkuat reputasi yang merupakan faktor terpenting dalam mempengaruhi kepuasan mahasiswa, serta mengembangkan strategi hubungan pemasaran agar dapat meningkatkan loyalitas mahasiswa. Untuk penelitian selanjutnya disarankan mengevaluasi penetapan harga (price fairness) dalam mencapai kepuasan dan loyalitas  mahasiswa.  </span></p><p><span lang="IN">.</span></p><p><em>The purpose of this study is to analyze the impacts of higher education service quality towards student satisfaction and Loyalty, and student satisfaction towards university image and student loyalty. The data was gathered using questionnaires and was collected from 120  respondents who study at Trisakti University. The data was using cross-sectional and the sampling method was using purposive sampling. This research were using Structural Equation Modeling (SEM) as analysis method.The finding shows that academic aspects, non-academic aspects and reputation influenced  students satisfaction while program issues and access did not have impact on students satisfaction.  The other results proved that students satisfaction influence University image but surprisingly students satisfaction and University image did not have impact on students loyalty.  Very important for Trisakti University to improve their image because this is one strong factor in building students satisfaction, while they have to develop customer relationship management with their students and alumni to strengthen their students loyalty. To understand more student satisfaction, it advised to examine the price fairness as one possible factor in building students satisfaction and loyalty. </em></p>

scholarly journals DUAL LANGUAGE PROGRAMME (DLP): MEDIATING EFFECTS OF READINESS, INTEREST AND CONFIDENCE ON STUDENTS’ SATISFACTION

2021 ◽  
Vol 6 (2) ◽  
pp. 1-20
Author(s):  
Umi Kalsom Masrom ◽  
Mardiana Idris ◽  
Zailani Jusoh
Keyword(s):  
Student Satisfaction ◽  
Structural Equation Modelling ◽  
Structural Equation ◽  
Dual Language ◽  
Path Coefficient ◽  
Mediating Effects ◽  
Equation Modelling ◽  
And Mathematics ◽  
The Relationship ◽  
Students Satisfaction

Background and Purpose: Most research on Dual Language Programme (DLP) in Malaysia mainly focused on the teachers’ perceptions or challenges faced in implementing the programme in schools and only a few concentrated on the receiver of this programme – the students. Therefore, this study seeks to address this gap by examining factors which affect students’ satisfaction of DLP programme.   Methodology: In this study, 105 DLP students from secondary schools in Pekan, Pahang, a state in the east coast of peninsular Malaysia, answered a four-point Likert scale questionnaire, ranging from strongly agree to strongly disagree. The questionnaire was first assessed by experts and after that, went through a pilot test. The Cronbach’s Alpha value recorded was 0.862. The data obtained were then analysed using Structural Equation Modelling (SEM).   Findings: Findings indicate that the path coefficient of readiness to interest, readiness to confidence, and interest to student satisfaction are significant. However, the path coefficient for confidence and readiness to student satisfaction were not significant since p-value > 0.05. In testing mediation, interest did mediate the relationship between readiness and student satisfaction with full mediation while confidence did not mediate the relationship between readiness and student satisfaction. Contributions: The contributions of this study lie in its empirical findings in understanding students’ satisfaction towards DLP programme in Malaysia. Additionally, it suggests the need for pragmatic and humanistic pedagogy in teaching Science and Mathematics in English.   Keywords: Dual language programme (DLP), student satisfaction, Structural Equation Modelling, mediation, Science and Mathematics in English, Malaysia.   Cite as: Masrom, U. K., Idris, M., & Jusoh, Z. (2021). Dual Language Programme (DLP):  Mediating effects of readiness, interest and confidence on students’ satisfaction. Journal of Nusantara Studies, 6(2), 1-20. http://dx.doi.org/10.24200/jonus.vol6iss2pp1-20

scholarly journals Students’ perceptions of service quality in Saudi universities: the SERVPERF model

2021 ◽  
Vol 17 (1) ◽  
pp. 54-66
Author(s):  
M. Sadiq Sohail ◽  
Mehedi Hasan
Keyword(s):  
Higher Education ◽  
Saudi Arabia ◽  
Service Quality ◽  
Student Satisfaction ◽  
Structural Equation ◽  
Future Research ◽  
Gulf Region ◽  
Content Type ◽  
Five Dimensions ◽  
Students Satisfaction

Purpose The purpose of this study is to examine the influence of service quality on student’s satisfaction. Design/methodology/approach Using empirical research, the study identified previously validated scales of service quality and student satisfaction. Using the SERVPERF scale, data were collected from 279 students studying in public and private universities across Saudi Arabia. The model fit of the scale was assessed to ensure that the data produced accurate outcomes. Structural equation modelling was used to test the effects of independent variables on dependent variables. Findings The results suggest that four of the five dimensions of service quality, namely, tangibility, reliability, responsiveness and assurance had a significant effect on students’ satisfaction. Empathy was not found to contribute to student satisfaction. The findings broaden and deepen our understanding of how the dimensions of service quality reinforce students’ satisfaction. Research limitations/implications Future research can also incorporate in the model other variables, academic and non-academic, related to student satisfaction. Practical implications The results have useful implications for decision-makers in higher education institutions who strive to enhance students’ satisfaction and increase the quality of higher education programmes, particularly in Saudi Arabia and the Gulf region in general. Originality/value This study uses the SERVPERF scale, which is empirically superior to the SERVQUAL scale for measuring student satisfaction.

PENGARUH KUALITAS PELAYANAN, HARGA DAN CITRA MEREK TERHADAP KEPUASAN MAHASISWA

2019 ◽  
Vol 8 (2) ◽  
pp. 104
Author(s):  
Titim Nurlia
Keyword(s):  
Service Quality ◽  
Student Satisfaction ◽  
Significant Influence ◽  
Brand Image ◽  
Linear Regression Analysis ◽  
Research Result ◽  
Coefficient Of Determination ◽  
F Test ◽  
Fierce Competition ◽  
Students Satisfaction

<p>Highly competition requires university to be more sensitive to the interest students as one of stakeholders. Polytechnic LP3I Jakarta Campus Cimone has many competitors amid the dynamics of increasingly fierce competition of higher education. This research aims to analyze the effect of Service quality, Price and Brand Image of Students Satisfaction. A theory used in research is based on opinion from Andriyani, Suwandi Mananeke &amp; Taroreh, Fatriansyah. There is an effect between Service Quality, Price and Brand Image to Customer Satisfaction. This research use a quantitative method by distributing a questionnaire. The amount of population are 408 students and the sample is 80 people by Slovin formulas. Based on research result using linear regression analysis multiple SPSS version 20 indicated that: The independent variable Service Quality, Price and Brand Image jointly tested by F test proved positive and significant influence on the Student Satisfaction and the magnitude of the effect seen from the coefficient of determination (R<sub>2</sub>) was 41,8 %. To test the hypothesis of the use F test and t test. While price do not have effect significant influence on students satisfaction.</p><p> </p><strong>Keywords:</strong> service quality, price, brand image, student’s satisfaction

scholarly journals Investigating Relationships Between Learning Environment Perceptions, Motivation and Self-Regulation for Female Science Students in Abu Dhabi, United Arab Emirates

2021 ◽  
Author(s):  
Jill M Aldridge ◽  
Kate Rowntree
Keyword(s):  
Learning Environment ◽  
United Arab Emirates ◽  
Structural Equation ◽  
Science Classroom ◽  
Self Regulation ◽  
Female Students ◽  
Abu Dhabi ◽  
Government Schools ◽  
Psychosocial Learning Environment ◽  
And Gender

AbstractThe global lack of student motivation towards learning science and gender imbalance in STEM careers provided the impetus for this study, which had two key aims: (1) to examine the influence of female students’ perceptions of the psychosocial learning environment on their motivation towards and self-regulation in science learning,; and (2) to investigate the influence of their reported motivation on their self-regulation of effort. Data were collected from 338 female students in grades 6 to 9 science classes across 16 government schools in Abu Dhabi, in the United Arab Emirates. Structural equation modelling was used to explore the hypothesised relationships, which indicated that there were statistically significant relationships between learning environment perceptions, motivation and self-regulation. The results provide exigent information to both teachers, policy-makers and researchers with regard to the influences of the psychosocial learning environment on female students’ motivation towards science, as well as the influence of motivation towards science on their self-regulatory behaviour within science classroom settings.

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