Understanding Sense-Making on Social Media During Crises

2017 ◽  
Vol 9 (4) ◽  
pp. 49-69 ◽  
Author(s):  
Stefan Stieglitz ◽  
Milad Mirbabaie ◽  
Jennifer Fromm
Keyword(s):  
Social Media ◽  
Content Analysis ◽  
Information Dissemination ◽  
Qualitative Content Analysis ◽  
Negative Emotions ◽  
Information Value ◽  
Sense Making ◽  
The Individual ◽  
Biased Reporting ◽  
Crisis Situations

Individuals are increasingly using social media during crisis situations to seek information. However, little is known about how they utilize social media to gain an understanding of crisis situations. The aim of this study was to close this gap by conducting sense-making interviews with 18 German social media users. A qualitative content analysis revealed the following sense-making barriers: low information value, negative emotions, biased reporting, taking advantage, volume of information, limited knowledge, speed of information dissemination, and technical barriers. Furthermore, users applied the individual sense-making strategies of searching, selecting, verifying, enriching, interpreting, and sorting, as well as the collective strategies of distributing, communicating, and reporting. This article contributes to research by providing categorizations of sense-making barriers and strategies in the context of crisis situations. Furthermore, suggestions are made for how emergency agencies could utilize social media for crisis and continuity management.

Affording Twitter in Emergency Situations

2021 ◽  
Vol 32 (2) ◽  
pp. 50-66
Author(s):  
Milad Mirbabaie ◽  
Ireti Amojo ◽  
Stefan Stieglitz
Keyword(s):  
Social Media ◽  
Content Analysis ◽  
Emergency Management ◽  
Cognitive Process ◽  
Qualitative Content Analysis ◽  
Terrorist Attack ◽  
Emergency Situation ◽  
Sense Making ◽  
Emergency Situations

This study focuses on Twitter affordances and sense-making outcomes during a single emergency situation. By using an interpretive affordance lens, this study aims to assess rumors as influencers of sense-making during the 2017 Manchester terrorist attack. The authors combined a quantitative network analysis with a qualitative content analysis to assess the role of rumors during the emergency management after the attack. This study provides argumentative grounds for the notion of sense-making as a consequence of affording social media and builds on prior research to place sense-making as a cognitive process within the affordance concept. The authors emphasize new potentials to prevent or control rumors on social media for practitioners and contribute insights to rumor research. Namely, the authors contribute a novel perspective of rumors and their role during emergency management on social media.

scholarly journals NARASI PERSUASI SOCIAL MEDIA INFLUENCER DALAM MEMBANGUN KONSEP KECANTIKAN DAN KEPERCAYAAN DIRI

2021 ◽  
Vol 4 (2) ◽  
pp. 173-186
Author(s):  
Yosieana Institute Ligariaty ◽  
Irwansyah Irwansyah
Keyword(s):  
Social Media ◽  
Content Analysis ◽  
Information Dissemination ◽  
Qualitative Content Analysis ◽  
The Public ◽  
Analysis Techniques ◽  
Self Confidence ◽  
Concept Of Beauty

The existence of social media allows the emergence of social media influencers where in turn they have an impact on social media users. This can happen by bringing up new messages or raising issues about a particular subject. One of them is the topic of the concept of beauty and its relation to self-confidence. Moreover, with the existence of social media influencers who carry out information dissemination activities by compiling and creating content related to the concept of beauty and its relation to self-confidence. By using persuasive narratives, social media influencers build different beauty concepts that can even be contrary to concepts that have been developing in society. The purpose of writing this research is focused on providing an understanding to the wider community, about the narratives used by social media influencers in persuading and penetrating new messages to the public, especially with regard to the concept of ideal beauty related to hairstyles. Through the method of qualitative content analysis techniques to observe the messages conveyed by social media influencers, related to a number of important aspects. The use of qualitative content analysis allows the writer to see the content of the message more deeply, through understanding the meaning of the message.

scholarly journals The Impact of “Manipulated News” on Student Attitudes and Perceptions and Their Participation in the Umbrella Movement in Hong Kong

2021 ◽  
Vol 7 (2) ◽  
pp. 205630512110197
Author(s):  
Chesca Ka Po Wong ◽  
Runping Zhu ◽  
Richard Krever ◽  
Alfred Siu Choi
Keyword(s):  
Social Media ◽  
Content Analysis ◽  
Hong Kong ◽  
Survey Research ◽  
Student Attitudes ◽  
Qualitative Content Analysis ◽  
Fake News ◽  
Attitudes And Perceptions ◽  
The Impact ◽  
Potential Use

While the impact of fake news on viewers, particularly marginalized media users, has been a cause of growing concern, there has been little attention paid to the phenomenon of deliberately “manipulated” news published on social media by mainstream news publishers. Using qualitative content analysis and quantitative survey research, this study showed that consciously biased animated news videos released in the midst of the Umbrella Movement protests in Hong Kong impacted on both the attitudes of students and their participation in the protests. The findings raise concerns over potential use of the format by media owners to promote their preferred ideologies.

scholarly journals WUJUD PERSUASI DAN RESPON KAUM MILENIAL DI MEDIA SOSIAL FACEBOOK PADA PILPRES 2019 (THE FORM OF PERSUASION AND MILENNIALS RESPOND IN FACEBOOK SOCIAL MEDIA IN PRESIDENTIAL ELECTION 2019)

2020 ◽  
Vol 10 (2) ◽  
pp. 117
Author(s):  
Indrawati Indrawati
Keyword(s):  
Social Media ◽  
Content Analysis ◽  
Data Analysis ◽  
Presidential Election ◽  
Qualitative Content Analysis ◽  
Data Checking ◽  
Existing Data

The Form of Persuasion and Milennials Respon in Facebook Social Media inPresidential Election 2019. This research aims to reveal how the persuasion andresponse of millennials on social media Facebook in the 2019 presidentialelection. This research uses methods of qualitative content analysis. The data theauthor takes is data on Facebook social media from February to April 2019. Formof data in the form of sentences that have a persuasion message used by millennialson social media Facebook in the presidential election 2019. The source of thisresearch data observations directly on social media Facebook which thenresearchers Screenshoot. Data analysis is done in several ways, namely: (1)Observation of the sentence upload on Facebook social media, (2) reading andunderstanding sentences that have a persuasion meaning, (3) grouping,identifying, and analyzing existing data, (4) Conclude the results of researchanalysis. Data analysis is done during and after the data is collected. This researchimplements triangulation and data checking to obtain the validity of data. Basedon the research, there are several form of persuasion in uploading sentences ofmillennials in facebook social media in presidential election 2019. Thatpersuasion form are: (1) persuasion form and millennials respond with strongarguments, (2) persuasion form and respond with neutral arguments, (3)persuasion form and millennials respond with weak arguments, (4) persuasionform and millennials respond with peripheral.Key words: persuasion, milenialls, facebook social media AbstrakWujud Persuasi dan Respon Kaum Milenial di Media Sosial Facebook padaPilpres 2019. Penelitian ini bertujuan mengungkapkan bagaimana wujud persuasidan respon kaum milenial di media sosial facebook pada pilpres 2019. Penelitianini menggunakan metode analisis isi kualitatif. Data yang penulis ambil adalahdata yang terdapat di media sosial facebook dari bulan Februari sampai denganApril 2019. Wujud data berupa kalimat yang memiliki pesan persuasi yang dipakaikaum milenial di media sosial facebook pada pilpres 2019. Sumber data penelitianini pengamatan langsung di media sosial facebook yang kemudian penelitiscreenshoot. Analisis data dilakukan dengan beberapa cara, yaitu: (1)pengamatan terhadap unggahan kalimat di media sosial facebook, (2) membacadan memahami kalimat yang memiliki makna persuasi, (3) mengelompokkan,mengidentifikasi, dan menganalisis data yang ada, (4) menyimpulkan hasilanalisis penelitian. Analisis data dilakukan selama dan setelah data terkumpul.Penelitian ini menerapkan triangulasi dan pengecekan data untuk memperolehkeabsahan data. Berdasarkan hasil penelitian, ditemukan beberapa wujudpersuasi dalam kalimat unggahan kaum mileniual di media sosial facebook padapilpres 2019. Wujud persuasi tersebut meliputi: (1) Wujud persuasi dan responkaum milenial dengan argumen kuat (strong argumens); (2) Wujud persuasi danrespon kaum milenial dengan argumen netral (neutral argumens);(3) Wujudpersuasi dan respon kaum milenial dengan argumen lemah (weak argumens); dan(4) wujud persuasi dan respon kaum milenial dengan argumen sampingan(peripheral).Kata-kata kunci: persuasi, kaum milenial, media sosial facebook

scholarly journals DAKWAH MILENIAL ERA DIGITAL: ANALISIS LINGUISTIK KOGNITIF PADA LAGU BALASAN JARAN GOYANG

2019 ◽  
Vol 4 (2) ◽  
pp. 235
Author(s):  
Dwi Kurniasih
Keyword(s):  
Social Media ◽  
Content Analysis ◽  
Qualitative Content Analysis ◽  
Digital Era ◽  
Cognitive Linguistic ◽  
Cognitive Semantic ◽  
Analyze Data ◽  
Descriptive Qualitative

This study aims to deliver the message of representation for the milenial generation in the digital era. The method used in this research is descriptive qualitative, which describe the objects based on reality. Data from this research are the lyrics of Jaran Goyang song and The Reply Song of Jaran Goyang. The technique used to analyze data is qualitative content analysis. Results of this study indicate that the milenial generation utilizes Youtube social media accounts to carry out da'wa activities by changing the song Jaran Goyang which is titled The Reply Song of Jaran Goyang intos lyrics filled with da’wa messages. Results of this study indicate that the da'wa language in the songs analyzed uses cognitive-linguistic aspects in a cognitive semantic perspective that contains the meaning of da'wa, namely the invitation to perform night prayers, recites the Al-Qur’an, and avoid shirk.

scholarly journals Les joueurs sans problème de jeu de 55 ans et plus : événements, conséquences et caractéristiques structurelles et environnementales influençant les habitudes de jeu

2016 ◽  
pp. 89
Author(s):  
Isabelle Giroux ◽  
Francine Ferland ◽  
Cathy Savard ◽  
Christian Jacques ◽  
Priscilla Brochu ◽  
...  
Keyword(s):  
Content Analysis ◽  
Focus Groups ◽  
Life Events ◽  
Psychological Health ◽  
Qualitative Content Analysis ◽  
Individual Characteristics ◽  
Gambling Problems ◽  
Negative Consequences ◽  
The Individual

Gambling habits of people aged 55 years and over without gambling problems are rarely being investigated. In order to document life events and to identify the impacts of gambling on quality of life, 19 participants aged 55 to 74 years without gambling problems, male and female, were assembled in three focus groups. Qualitative content analysis of the groups reveals changes in gambling habits associated with transition to retirement and occurrence of health problems. The content analysis further reveals a variety of positive and negative consequences of gambling habits on finances, hobbies, social relationships, and psychological health. Although the focus groups did not target the structural or environmental characteristics of gambling that influence participants' gambling habits, those themes were brought up spontaneously. Results highlight the necessity to study life events from a larger perspective including, for example, protective and risk factors, in order to better understand the life contexts and the individual characteristics that may lead to an alteration or not of gambling habits.

scholarly journals Small Houses, Big Community: Tiny Housers’ Desire for More Cohesive and Collaborative Communities

2020 ◽  
Vol 9 (2) ◽  
pp. 16
Author(s):  
Chelsey Willoughby ◽  
Severin Mangold ◽  
Toralf Zschau
Keyword(s):  
Content Analysis ◽  
Exploratory Study ◽  
Qualitative Content Analysis ◽  
Past Research ◽  
Systematic Research ◽  
Community Characteristics ◽  
Theoretical Understanding ◽  
Quantification Analysis ◽  
The Individual

Past research on the tiny house movement has primarily focused on understanding the individual motivations behind adopting the tiny house lifestyle. While some studies have suggested that tiny housers do entertain an interest in community, no systematic research exists that examines the actual complexities of this phenomenon. To make first inroads into this body of literature, twenty-four community-oriented tiny housers were interviewed about their ideal community. Interview questions ranged from definitions of community to specific ideas of the nature of community characteristics. Interviews were recorded, transcribed, and then coded in NVivo 12.0. Four main themes and eleven subthemes emerged from the qualitative content analysis. Select themes were then subjected to a subsequent quantification analysis in order to refine and deepen the theoretical understanding. The findings of this exploratory study suggest that a majority of tiny housers desire to be part of more cohesive and collaborative communities. While stressing the importance of community, tiny housers also expressed concerns over privacy. To explain the findings, the paper offers a set of arguments situated in the broader socio-cultural texture of our time.

scholarly journals Assessing the applicability of Hofstede’s cultural dimensions for Global 500 corporations’ Facebook profiles and content

2017 ◽  
Vol 21 (1) ◽  
pp. 51-67 ◽  
Author(s):  
Kevin D. Lo ◽  
Richard D. Waters ◽  
Nicklas Christensen
Keyword(s):  
Social Media ◽  
Content Analysis ◽  
Cultural Dimensions ◽  
Media Culture ◽  
Future Research ◽  
Content Type ◽  
Specific Direction ◽  
Global Nature ◽  
The Individual ◽  
Facebook Pages

Purpose The purpose of this paper is to examine how Hofstede’s six cultural dimensions are reflected on the official corporate Facebook pages from 259 organizations on Fortune magazine’s Global 500 list. This is the first attempt to create a conceptualization of Hofstede’s dimensions for organizational social media use. Design/methodology/approach To determine how Facebook is used by the Global 500 corporations, a content analysis was carried out based on the 2013 listing of the highest revenue corporations throughout the world. As a research method, content analysis allows researchers to examine the actual practices of communication by focusing on the information provided through textual and visual messages. Findings The results paint a mixed picture indicating that the global nature of these corporations is echoed in a somewhat similar overall presence on Facebook; but when the individual elements (About Us, updates, and media) are examined, statistical differences emerge in relation to the reflection of the cultural dimensions. Originality/value To the authors’ knowledge, this is the first work to match Facebook behaviors with Hofstede’s dimensions. This work needs to be replicated with other organizations to determine its staying power. In addition, future research might tap into agency and any consciousness on the part of social media managers in a specific direction. Depending on those findings, they might make important statements on the emergence of a global social media culture.

scholarly journals Degrees of Freedom: Exploring Agency, Narratives, and Technological Affordances in the #TakeAKnee Controversy

2019 ◽  
Vol 5 (2) ◽  
pp. 205630511982612 ◽  
Author(s):  
Judith E. Rosenbaum
Keyword(s):  
Social Media ◽  
Content Analysis ◽  
Degrees Of Freedom ◽  
Qualitative Content Analysis ◽  
Structuration Theory ◽  
The Social ◽  
American National Identity ◽  
Social Media Platforms ◽  
Media Narratives ◽  
Technological Affordances

This study extends current research into social media platforms as counterpublic spaces by examining how the social media narratives produced by the #TakeAKnee controversy negotiate technological affordances and existing discourses surrounding American national identity. Giddens’ Structuration Theory is used to explore the nature of user agency on social media platforms and the extent to which this agency is constrained or enabled by the interplay between the systems and structures that guide social media use. Exploratory qualitative content analysis was used to analyze and compare tweets and Instagram posts using the #TakeAKnee hashtag shared in September 2017. Results showed that narratives are dominated by four themes, freedom, unity, equality and justice, and respect and honor. Users actively employ technological affordances to create highly personalized meanings, affirming that agency operates at the intersection of reflexivity and self-efficacy.

scholarly journals The battle to end fake news: A qualitative content analysis of Facebook announcements on how it combats disinformation

2019 ◽  
Vol 82 (1) ◽  
pp. 60-81 ◽  
Author(s):  
Petros Iosifidis ◽  
Nicholas Nicoli
Keyword(s):  
Social Media ◽  
Content Analysis ◽  
Culture Media ◽  
Qualitative Content Analysis ◽  
Digital Culture ◽  
Fake News ◽  
Digital Democracy ◽  
Descriptive Account ◽  
The World ◽  
Social Media Platforms

The recent spread of online disinformation has been profound and has played a central role in the growth of populist sentiments around the world. Facilitating its progression has been politically and economically motivated culprits who have ostensibly taken advantage of the digital freedoms available to them. At the heart of these freedoms lie social media organisations that only a few years earlier techno-optimists were identifying as catalysts of an enhanced digital democracy. In order to curtail the erosion of information, policy reform will no doubt be essential. The UK's Department of Digital, Culture, Media and Sport Disinformation and ‘fake news’ Report and Cairncross Review, and the European Commission's Report on Disinformation are three recent examples seeking to investigate how precisely such reform policy might be implemented. Just as important is how social media organisations take on more responsibility and apply self-regulating mechanisms that stifle disinformation across their platforms (something the aforementioned reports identify). Doing so will go a long way in restoring legitimacy in these significant institutions. Facebook (which includes Instagram and Whatsapp), is the largest social media organisation in the world and must primarily bear the burden of this responsibility. The purpose of this article is to offer a descriptive account of Facebook's public announcements regarding how it tackles disinformation and fake news. Based on a qualitative content analysis covering the period November 16th 2016–March 4th 2019, this article will set out some groundwork on how to hold social media platforms more accountable for how they handle disinformation.

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