scholarly journals EVALUATION OF PATIENTS’ SATISFACTION IN TELEMEDICINE SERVICE QUALITY: A CASE STUDY ON MAIZBHANDERI FOUNDATION, FATIKCHARI, BANGLADESH

2021 ◽  
pp. 1-10
Keyword(s):  
Conceptual Framework ◽  
Information Quality ◽  
Healthcare Services ◽  
Ease Of Use ◽  
Perceived Usefulness ◽  
Telecommunication System ◽  
Telemedicine Service ◽  
Patients Satisfaction ◽  
Tam Model ◽  
The Face

Telemedicine provides healthcare services to the patients through the adaptation of a telecommunication system, as opposed to the face-to-face conventional way of visiting a hospital and doctor's chamber. In the new-normal situation during COVID 19, telemedicine is a new way forward in the absence of conventional appointments with doctors to ensure regular health services. It is important to evaluate patients' satisfaction with service qualities and their perception of telemedicine service. The study proposed a conceptual framework based on the e-SERVQUAL model and TAM model to evaluate the service qualities and customers' satisfaction. Data has been collected through a telephone questionnaire survey from the patients through the psychiatric department who have received healthcare services provided by Maizbhanderi Foundation. Data has been analyzed using IBM SPSS Statistics version 23 according to the patients’ responses on the service qualities including responsiveness, reliability, information quality, empathy, ease of use, perceived usefulness, and their satisfaction with the telemedicine service. The study used Spearman Rank Co-relation to evaluate the co-relation of service qualities with customer satisfaction following the conceptual framework of the study. The result shows a positive co-relation of service qualities with customers’ satisfaction. The study will help to determine the customers' satisfaction with service qualities using technology.

A Study on Behavior Intention to Adopt Mobile Banking Apps

2021 ◽  
Vol 13 (2) ◽  
pp. 60-72
Author(s):  
Phan Dai Thich
Keyword(s):  
Social Influence ◽  
Perceived Risk ◽  
Ease Of Use ◽  
Perceived Usefulness ◽  
Influential Factor ◽  
Mobile Banking ◽  
Perceived Ease Of Use ◽  
Behavior Intention ◽  
Intention To Adopt ◽  
Tam Model

This study aims to examine the factors influencing consumers' behavior intention to adopt mobile banking apps. The research uses the TAM model with additional variables such as social influence and perceived risk to evaluate how these factors impact the behavior intention of young customers toward adopting mobile banking services. PLS-SEM was used as the main research method. The findings from this paper reaffirmed that perceived usefulness and social influence are the most influential factor in behavior intention, but perceived ease of use and perceived risk showed insignificant impacts on young consumers' behavior intention in Vietnam. This paper also found that perceived ease of use had no direct impact on behavior intention but an indirect impact through facilitating perceived usefulness. This subject makes a practical and academic contribution in the context of a developing country where is lacking research in mobile banking apps.

Understanding determinants of cloud computing adoption using an integrated TAM-TOE model

2015 ◽  
Vol 28 (1) ◽  
pp. 107-130 ◽  
Author(s):  
Hemlata Gangwar ◽  
Hema Date ◽  
R Ramaswamy
Keyword(s):  
Cloud Computing ◽  
Ease Of Use ◽  
Perceived Usefulness ◽  
Organizational Level ◽  
Relative Advantage ◽  
Equation Modeling ◽  
Content Type ◽  
Cloud Computing Adoption ◽  
Tam Model ◽  
Toe Framework

Purpose – The purpose of this paper is to integrate TAM model and TOE framework for cloud computing adoption at organizational level. Design/methodology/approach – A conceptual framework was developed using technological and organizational variables of TOE framework as external variables of TAM model while environmental variables were proposed to have direct impact on cloud computing adoption. A questionnaire was used to collect the data from 280 companies in IT, manufacturing and finance sectors in India. The data were analyzed using exploratory and confirmatory factor analyses. Further, structural equation modeling was used to test the proposed model. Findings – The study identified relative advantage, compatibility, complexity, organizational readiness, top management commitment, and training and education as important variables for affecting cloud computing adoption using perceived ease of use (PEOU) and perceived usefulness (PU) as mediating variables. Also, competitive pressure and trading partner support were found directly affecting cloud computing adoption intentions. The model explained 62 percent of cloud computing adoption. Practical implications – The model can be used as a guideline to ensure a positive outcome of the cloud computing adoption in organizations. It also provides relevant recommendations to achieve conducive implementation environment for cloud computing adoption. Originality/value – This study integrates two of the information technology adoption models to improve predictive power of resulting model.

scholarly journals The Determinants of User Behavior of Computer Based Transaction Processing Systems: The Case of Minimarket Employees in Padang, Indonesia

2018 ◽  
Vol 7 (4.9) ◽  
pp. 90
Author(s):  
Yuhelmi . ◽  
Surya Dharma ◽  
Mery Trianita ◽  
Listiana Sri Mulatsih
Keyword(s):  
Technology Acceptance ◽  
Processing System ◽  
Subjective Norm ◽  
Transaction Processing ◽  
Ease Of Use ◽  
Perceived Usefulness ◽  
Perceived Ease Of Use ◽  
Tam Model ◽  
Actual Use ◽  
Computer Based

This study was aimed to investigate the determinants of actual use of computer based transaction processing system among employees in minimarkets in Padang, Indonesia. In addition to Perceived ease of use and perceived usefulness which are the basic models of Technology Acceptance Model (TAM), Subjective norm was conceptualized as an external variable that affecting Technology Acceptance among users of transaction processing system. In total, 246 employees participated in this study. The results show that the perceived ease of use positively affects Perceived Usefulness and Attitude. Furthermore, perceived usefulness and subjective norm have positively affected on Attitude. Likewise Attitude has positively affected on Actual Use. This study reveals that employees tend to comply the peers’ opinion on using transaction processing system. For future research is expected to expand the TAM model by adding external variables and individual characteristics as a moderator variable  

Factors influencing IT Adoption by Bank Employees: An Extended TAM Approach

2013 ◽  
Vol 38 (4) ◽  
pp. 83-96 ◽  
Author(s):  
Rupanjali Nath ◽  
Kanika T Bhal ◽  
Geetika T Kapoor
Keyword(s):  
Social Influence ◽  
Technology Acceptance ◽  
Self Efficacy ◽  
Ease Of Use ◽  
Perceived Usefulness ◽  
Behavioural Intention ◽  
Perceived Ease Of Use ◽  
Tam Model ◽  
Bank Employees ◽  
Computer Self Efficacy

The use of Information Technology (IT) in the banking sector has seen a phenomenal growth in India. For its effective use and implementation, employees' acceptance and the consequent use of IT are important. Davis' Technology Acceptance Model (TAM) (1989) explains users' acceptance of electronic systems. By applying the extended TAM approach to this study, the authors aim to uncover various factors that affect the attitude and acceptance of bank employees towards CBS. The TAM model identifies perceived usefulness (PU), and perceived ease of use (PEU) as impacting attitude towards IT and behavioural intention. The model is extended by identifying social influence, computer self-efficacy, and technological facility as factors affecting perceived usefulness and perceived ease of use. The target respondents for this study were bank employees from the public and private sectors banks (State Bank of India, Union Bank, Bank of India, ICICI Bank, and Axis Bank) situated in the National Capital Territory (NCT) of Delhi. Measurement items applied in this study were an adaptation of previously validated measures or were developed on the basis of a literature review. Responses were analysed using the 7-point Likert Scale that ranged from (1) ‘strongly disagree’ to (7) ‘strongly agree’. To test the reliability of the measures, a pilot study was conducted with 20 randomly chosen employees and modified scales. Structural equation modelling was used to analyse the data. Overall, the findings suggest that extended TAM variables positively influence the intention and usage behaviour through PU and PEU. That is, social influence enhances perceived usefulness; and computer self-efficacy and technology facility influence the perceived ease of use. Again, perceived ease of use significantly influences perceived usefulness which in turn has significant effect on behavioural intention and usage behaviour. Social influence of superiors was the prominent determinant of perceived usefulness of the CBS technology. Hence the role of managers as effective communicators is heightened especially in conveying the benefits of using IT and in turn achieving organizational goals.

Validating the TAM model in Haryana state of India: During COVID-19

2021 ◽  
Vol 6 (1) ◽  
Author(s):  
komal Goyal ◽  
Ashutosh Nigam ◽  
Neha Goyal ◽  
Manisha Goyal
Keyword(s):  
Technology Acceptance ◽  
Technology Acceptance Model ◽  
Ease Of Use ◽  
Perceived Usefulness ◽  
Learning System ◽  
Perceived Ease Of Use ◽  
Tam Model ◽  
E Learning ◽  
Continuous Usage Intention ◽  
Acceptance Model

Purpose -Response to the sudden pandemic, COVID-19 drastic shift of work practices requires the implementation of an e-learning system, but their adoption requires a thorough understanding of the user acceptance process. Our key effort is to incorporate a framework, “internet experience” to determine the existing Technology Acceptance Model (TAM) applicability in describing students’ s e-learning decisions in Haryana state. Design/methodology- The researcher has administered a questionnaire based on TAM’s constructs and collected data from UG and PG students of Haryana state of India. Findings – The results revealed that perceived usefulness (PU) has a significant positive relationship with continuous usage intention (CUI) whilst, perceived ease of use (PEOU), computer self-efficacy (CSE) and internet experience (IE) have not. Attitude towards E-learning system (ATELS) has found no relevance in this model. Originality/value Majority research has been done using the TAM model in a developed nation. Empirical study has not been done in Haryana state so far.

DETERMINAN KEPUASAN PENGGUNA AKHIR APLIKASI ERP FREE OPEN SOURCE ADEMPIERE PADA USAHA KECIL MENENGAH: STUDI KASUS PADA UKM BLESSINGS

2016 ◽  
Vol 12 (2) ◽  
pp. 111
Author(s):  
Dionysia Kowanda ◽  
Muhammad Firdaus ◽  
Rowland Bismark Fernando Pasaribu
Keyword(s):  
Information System ◽  
Open Source ◽  
Information Quality ◽  
Ease Of Use ◽  
Perceived Usefulness ◽  
Top Management ◽  
Management Support ◽  
System Quality ◽  
Perceived Ease Of Use ◽  
Top Management Support

In a small-sized to big-sized company, evaluate the information system success is essential, yet notalways been seamless. Successful implementation of a system can be indicated by measuring its usersatisfaction. This study aims to measure Adempiere ERP Open Source end-user satisfaction atBlessings SME’s. This study employs three variables from The Updated DeLone and McLean Information System Success (2003), namely information system quality, information quality, andservice quality, and two variables from Technology Acceptance Model (TAM) as well, namely perceived usefulness and perceived ease of use, and also takes top management support as another consideration. Data were collected by distributing questionnaires to the respondents directly concerned. The findings showed that information quality, perceived usefulness, perceived ease of use, and top management support have significant positive impact to Adempiere ERP Open Source enduser satisfaction, whereas information system quality and service quality have positive impact but not significantly.Keywords: Small-Medium Enterprises, information system quality, information quality, servicequality, perceived usefulness, perceived ease of use, top management support, end usersatisfaction, information system

scholarly journals Citizen Perceptions of E-Government in the Kurdistan Region of Iraq

2015 ◽  
Vol 19 ◽  
Author(s):  
Khosro Mohammad Ahmed ◽  
John Campbell
Keyword(s):  
Perceived Risk ◽  
Structural Equation ◽  
Information Quality ◽  
Ease Of Use ◽  
Perceived Usefulness ◽  
Capital City ◽  
Intention To Use ◽  
Kurdistan Region ◽  
Government Services ◽  
Self Rule

Despite increasing investment by governments globally, citizens in some countries are less willing to engage with e-government innovations. While previous studies have examined what might encourage citizens to adopt e-government services more broadly, further research is required to understand those factors that impede or enable e government adoption in countries that have, or are in the process of, transitioning to democratic self-rule. This study is the first to investigate citizen attitudes to e-government adoption in the Kurdistan Region of Iraq and thus provides insight into the factors affecting the adoption of e-government within an emerging democratic state. This study also distinguishes between two types of e-government services; informational and transactional. Thus a research model with two elements is developed and tested; one for intention to use informational e government and one for intention to use transactional e-government. Data were collected through a survey administered to university students and non-academic employees in Arbil the capital city of Kurdistan, and analysed using structural equation modelling. Perceived usefulness, social influence, trust in government and perceived risk were found to be significantly and directly associated with the intention to use both kinds of e-government services. However perceptions of ease of use, information quality and trust in the Internet were not significant.

scholarly journals STUDENTS’ PERCEPTION TOWARDS THE USE OF MULTIMEDIA BASED TEACHING MATERIAL

2020 ◽  
Vol 4 (1) ◽  
pp. 10-13
Author(s):  
Leora Grahadila Andovita ◽  
Asih Wahyuni
Keyword(s):  
Technology Acceptance ◽  
Systems Approach ◽  
Ease Of Use ◽  
Perceived Usefulness ◽  
Learning Technology ◽  
Perceived Ease Of Use ◽  
Teaching Materials ◽  
Tam Model ◽  
Acceptance Model ◽  
Behavioral Intention To Use

The development of media in a conception of learning technology must have the following characteristics: (a) target oriented; (b) applying the concept of a systems approach; and (c) make use of varied learning resources. Thus the application of media and educational technology, can realize a concept of "teaching less learning more". As technology-based media variations develop, teaching materials become more interesting. Not only text and images, but there is audio, video and animation that make a concept easier to understand. Presentation of information in several ways and forms is often called multimedia. This research method is a survey research that aims to obtain information on students' perceptions of the use of PowToon multimedia-based teaching materials. The questionnaire was used as an instrument to obtain this information. The results of the questionnaire were then analyzed using the Technology Acceptance Model (TAM) model approach; namely: perceived usefulness (perceived usefulness), perceived ease of use, attitude toward using technology, and behavioral intention to use

scholarly journals Factors Influencing Intranet Acceptance in Restaurant Industry: Use of Technology Acceptance Model

2018 ◽  
Vol 11 (10) ◽  
pp. 1 ◽  
Author(s):  
Kunsoon Park ◽  
Narang Park ◽  
Wookjae Heo
Keyword(s):  
Technology Acceptance ◽  
Technology Acceptance Model ◽  
Information Quality ◽  
The United States ◽  
Restaurant Industry ◽  
Ease Of Use ◽  
Perceived Usefulness ◽  
Factors Influencing ◽  
Acceptance Model ◽  
Organization Support

This study examines factors influencing the user acceptance of intranets in the restaurant industry. The study uses the application of the technology acceptance model (TAM) in explaining intranet usage in restaurant operations. The TAM is an exceptional model for which to predict system usage and has been successfully applied to numerous technologies. The original model was modified to include two independent variables: organization support and information quality. The survey collected data from restaurants in the United States. The results of the study showed that perceived usefulness was the main factor influencing intranet acceptance, while organization support, information quality, and perceived ease of use were not significant in the regression analysis. The findings indicate perceived usefulness of intranet use requires focus in order to improve communications in restaurant franchise systems.

scholarly journals Acceptance of Technology by Islamic Boarding School Students Based on the TAM Model

2021 ◽  
Vol 7 (SpecialIssue) ◽  
pp. 194-198
Author(s):  
Nuryanna Nuryanna ◽  
A Halim ◽  
Elmi Mahzum ◽  
Abdul Hamid
Keyword(s):  
Information Technology ◽  
Technology Acceptance ◽  
Strong Relationship ◽  
Boarding Schools ◽  
Ease Of Use ◽  
Perceived Usefulness ◽  
Perceived Ease Of Use ◽  
School Students ◽  
Actual Usage ◽  
Tam Model

This study aims to determine the acceptance of technology in Islamic boarding schools and their use in terms of physics learning outcomes, it is necessary to conduct research on technology acceptance among Islamic boarding schools. In this study, the acceptance of the technology was measured using the TAM model. Measurements were carried out in several Islamic boarding schools in the Aceh Besar area. The instrument used is a questionnaire on the perception of acceptance of information technology and documentation in the form of students' scores. The results obtained are the perception of students' acceptance of technology consisting of five indicators, namely the perception of PEOU (Perceived Ease of Use), PU (Perceived Usefulness), ATU (Attitude Toward Using), AU (Actual Usage), and B (Behavioral) towards information technology. Towards students tend to be high, and if there is the influence of other variables and not included in the study, so it can be seen that technology acceptance tends to be high. There is a strong relationship between Perceived Ease of Use (PEOU) and Perceived Usefulness (PU), PEOU and Attitude Toward Using (ATU), and Behavioral Intention (B) and Actual Usage (AU)

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