A SYSTEMATIC REVIEW OF THESES ON “CALL CENTER” IN TURKEY BASED ON CALL CENTER COMPONENTS: 2003-2020

2021 ◽  
Vol 6 (15) ◽  
pp. 246-260
Author(s):  
Selin AYGEN ZETTER ◽  
Yasemin BİLİŞLİ
Keyword(s):  
Social Sciences ◽  
Higher Education ◽  
Systematic Review ◽  
Call Center ◽  
Human Factor ◽  
Inclusion Criteria ◽  
Research Topics ◽  
Strategy Process ◽  
The Social ◽  
The Subject

In this study, it is aimed to systematically examine the theses on the call center. On the subject the thesis archive of the Council of Higher Education was searched using the keyword "Call Center". As a result of the search, 224 studies were reached, however, a total of 206 studies that met the inclusion criteria were reviewed. It was determined that 120 of the scanned articles were written by the Social Sciences Institute, 28 were written by Marmara University, and 180 were postgraduate theses. When the subjects of the examined studies were classi-fied in terms of call center components, it was observed that 114 postgraduate theses were related to the human factor. In addition, it was found that strategy, process and technology-related subjects were among the research topics in the call center components. As a result, other disciplines as well as social sciences should show interest equally in the subject of call center, which should be addressed by many disciplines, in terms of contributing to the development of call centers. It is thought that it is possible to improve the system by focusing on the studies that examine the "strategy" and "technology" factor, as well as the employee and customer-oriented studies investigating the "human" factor from the call center components.

scholarly journals Supporting students' learning on 'short project' placements.

2016 ◽  
Vol 7 (1) ◽  
pp. 42-57
Author(s):  
David Thompson
Keyword(s):  
Social Sciences ◽  
Higher Education ◽  
Undergraduate Students ◽  
Academic Learning ◽  
Face To Face ◽  
Social Sciences And Humanities ◽  
The Social ◽  
Short Period ◽  
Subject Areas ◽  
The Subject

Much of the research into higher education and its role in work-based learning (WBL), and especially in supporting undergraduate students on placements, has focussed on longer term internships and sandwich courses. Research has also focussed on subject areas that have traditionally been associated with the above; for example, Business, Health, and Engineering. By contrast, the aim of this study was to gather data from students on a much shorter period of placement, categorised as a ‘short project’ (Brennan & Little, 1996). Furthermore, the data recovered was from students studying within the social sciences paradigm, undertaking an undergraduate degree in Education Studies (not teacher education). The social sciences and humanities more generally have not been discussed to any great extent within the context of research on placement or work-based learning (see Smith, Clegg, Lawrence, & Todd, 2007); the subject of Education Studies is not covered at all by previous research. This paper considers the different ways practitioners might blend learning and support university students’ experiential and academic learning in this short project format. The results suggest that even a relatively short period of structured placement can be of significant benefit to students although for many respondents, face-to-face contact in the form of lectures and tutorials is still an important component of a blended approach to WBL.

scholarly journals Leadership and community participation: a literature review

2016 ◽  
Vol 5 (1) ◽  
pp. 71 ◽  
Author(s):  
Gisela Redondo
Keyword(s):  
Social Sciences ◽  
Systematic Review ◽  
Literature Review ◽  
Community Participation ◽  
Family Participation ◽  
Community Members ◽  
Research Topics ◽  
Comprehensive Review ◽  
The Social ◽  
The Relationship

This article presents a literature review of the relationship between leadership and community participation to identify the research topics underpinning the studies and theoretical works in this domain. A systematic review of electronic sources was conducted, covering the period from 1990 to 2015. A total of 1.890 articles in the social sciences were identified, and the full texts of 17 articles were reviewed in detail. The criteria used in selecting articles with key theoretical and empirical contributions were the number of times an article was cited and the relevance of the topic. The results were exploited through a comprehensive review. The articles discuss different modes of community participation that have been divided into the categories of leadership in professional communities, leadership in relation to family participation, and leadership in relation to other community members. It has been identified that there are fewer works that include integrative approaches in terms of dialogical leadership among all community members. This review suggests a need to further investigate the leadership dynamics that, through community participation, may result in improvements for society.  

Fakir Baykurt’un Almanya öykülerinde Türk göçmen çocukları

2016 ◽  
Vol 3 (1) ◽  
pp. 5-28
Author(s):  
Efnan Dervişoğlu
Keyword(s):  
Social Sciences ◽  
Migrant Workers ◽  
Life Experiences ◽  
Main Theme ◽  
Social Dimensions ◽  
Home Life ◽  
Literary Forms ◽  
The Social ◽  
The Subject ◽  
Life Education

Almanya’ya işçi göçü, neden ve sonuçları, sosyal boyutlarıyla ele alınmış; göç ve devamındaki süreçte yaşanan sorunlar, konunun uzmanlarınca dile getirilmiştir. Fakir Baykurt’un Almanya öyküleri, sunduğu gerçekler açısından, sosyal bilimlerin ortaya koyduğu verilerle bağdaşan edebiyat ürünleri arasındadır. Yirmi yılını geçirdiği Almanya’da, göçmen işçilerle ve aileleriyle birlikte olup işçi çocuklarının eğitimine yönelik çalışmalarda bulunan yazarın gözlem ve deneyimlerinin ürünü olan bu öyküler, kaynağını yaşanmışlıktan alır; çalışmanın ilk kısmında, Fakir Baykurt’un yaşamına ve Almanya yıllarına dair bilgi verilmesi, bununla ilişkilidir. Öykülere yansıyan çocuk yaşamı ise çalışmanın asıl konusunu oluşturmaktadır. “Ev ve aile yaşamı”, “Eğitim yaşamı ve sorunları”, “Sosyal çevre, arkadaşlık ilişkileri ve Türk-Alman ayrılığı” ile “İki kültür arasında” alt başlıklarında, Türkiye’den göç eden işçi ailelerinde yetişen çocukların Almanya’daki yaşamları, karşılaştıkları sorunlar, öykülerin sunduğu veriler ışığında değerlendirilmiş; örneklemeye gidilmiştir. Bu öyküler, edebiyatın toplumsal gerçekleri en iyi yansıtan sanat olduğu görüşünü doğrular niteliktedir ve sosyolojik değerlendirmelere açıktır. ENGLISH ABSTRACTMigration and Children in Fakir Baykurt’s stories from GermanyThe migration of workers to Germany has been taken up with its causes, consequences and social dimensions; the migration and the problems encountered in subsequent phases have been stated by experts in the subject. Fakir Baykurt’s stories from Germany, regarding the reality they represent, are among the literary forms that coincide with the facts supplied by social sciences. These stories take their sources from true life experiences as the products of observations and experiences with migrant workers and their families in Germany where the writer has passed twenty years of his life and worked for the education of the worker’s children; therefore information related to Fakir Baykurt’s life and his years in Germany are provided in the first part of the study.  The life of children reflected in the stories constitutes the main theme of the study.  Under  the subtitles of “Family and Home Life”, “Education Life and related issues”, “Social environment, friendships and Turkish-German disparity” and “Amidst two cultures”, the lives in Germany of children who have been  raised in working class  families and  who have immigrated from Turkey are  evaluated under the light of facts provided by the stories and examples are given. These stories appear to confirm that literature is an art that reflects the social reality and is open to sociological assessments.KEYWORDS: Fakir Baykurt; Germany; labor migration; child; story

Rhythm

2018 ◽  
Author(s):  
Lexi Eikelboom
Keyword(s):  
Social Sciences ◽  
Twentieth Century ◽  
Human Existence ◽  
Embodied Experience ◽  
Giorgio Agamben ◽  
The Social ◽  
Contemporary Philosopher ◽  
The Subject ◽  
The Difference ◽  
Theoretical Category

This book argues that, as a pervasive dimension of human existence with theological implications, rhythm ought to be considered a category of theological significance. Philosophers and theologians have drawn on rhythm—patterned movements of repetition and variation—to describe reality, however, the ways in which rhythm is used and understood differ based on a variety of metaphysical commitments with varying theological implications. This book brings those implications into the open, using resources from phenomenology, prosody, and the social sciences to analyse and evaluate uses of rhythm in metaphysical and theological accounts of reality. The analysis relies on a distinction from prosody between a synchronic approach to rhythm—observing the whole at once and considering how various dimensions of a rhythm hold together harmoniously—and a diachronic approach—focusing on the ways in which time unfolds as the subject experiences it. The text engages with the twentieth-century Jesuit theologian Erich Przywara alongside thinkers as diverse as Augustine and the contemporary philosopher Giorgio Agamben, and proposes an approach to rhythm that serves the concerns of theological conversation. It demonstrates the difference that including rhythm in theological conversation makes to how we think about questions such as “what is creation?” and “what is the nature of the God–creature relationship?” from the perspective of rhythm. As a theoretical category, capable of expressing metaphysical commitments, yet shaped by the cultural rhythms in which those expressing such commitments are embedded, rhythm is particularly significant for theology as a phenomenon through which culture and embodied experience influence doctrine.

scholarly journals The Relevance of Inequality Research in Sociology for Inequality Reduction

2021 ◽  
Vol 7 ◽  
pp. 237802312110201
Author(s):  
Thomas A. DiPrete ◽  
Brittany N. Fox-Williams
Keyword(s):  
Social Sciences ◽  
Social Policy ◽  
Social Inequality ◽  
Large Scale ◽  
Sociological Research ◽  
Life Chances ◽  
The Past ◽  
The Social ◽  
Large Scale Change ◽  
The Subject

Social inequality is a central topic of research in the social sciences. Decades of research have deepened our understanding of the characteristics and causes of social inequality. At the same time, social inequality has markedly increased during the past 40 years, and progress on reducing poverty and improving the life chances of Americans in the bottom half of the distribution has been frustratingly slow. How useful has sociological research been to the task of reducing inequality? The authors analyze the stance taken by sociological research on the subject of reducing inequality. They identify an imbalance in the literature between the discipline’s continual efforts to motivate the plausibility of large-scale change and its lesser efforts to identify feasible strategies of change either through social policy or by enhancing individual and local agency with the potential to cumulate into meaningful progress on inequality reduction.

Political Science and Public Administration: A Note on the State of the Union

1952 ◽  
Vol 46 (3) ◽  
pp. 660-676 ◽  
Author(s):  
Roscoe C. Martin
Keyword(s):  
Social Sciences ◽  
Political Science ◽  
Public Administration ◽  
Russell Sage Foundation ◽  
Special Study ◽  
Woodrow Wilson ◽  
State Of The Union ◽  
The Social ◽  
Original Essay ◽  
The Subject

By tradition public administration is regarded as a division of political science. Woodrow Wilson set the stage for this concept in his original essay identifying public administration as a subject worthy of special study, and spokesmen for both political science and public administration have accepted it since. Thus Leonard White, in his 1930 article on the subject in the Encyclopedia of the Social Sciences, recognizes public administration as “a branch of the field of political science.” Luther Gulick follows suit, observing in 1937 that “Public administration is thus a division of political science ….” So generally has this word got around that it has come to the notice of the sociologists, as is indicated in a 1950 report of the Russell Sage Foundation which refers to “political science, including public administration….” “Pure” political scientists and political scientists with a public administration slant therefore are not alone in accepting this doctrine, which obviously enjoys a wide and authoritative currency.But if public administration is reckoned generally to be a child of political science, it is in some respects a strange and unnatural child; for there is a feeling among political scientists, substantial still if mayhap not so widespread as formerly, that academicians who profess public administration spend their time fooling with trifles. It was a sad day when the first professor of political science learned what a manhole cover is! On their part, those who work in public administration are likely to find themselves vaguely resentful of the lack of cordiality in the house of their youth.

scholarly journals USE OF PSYCHOTROPICS IN EVERYDAY LIFE FROM THE PERSPECTIVE OF HEALTH PROFESSIONALS AND PATIENTS: A SYSTEMATIC REVIEW

2017 ◽  
Vol 4 (3) ◽  
pp. 1 ◽  
Author(s):  
Agnes Fonseca Ribeiro Filardi ◽  
VÂnia Eloisa De AraÚjo ◽  
Yone De Almeida Nascimento ◽  
Djenane Ramalho De Oliveira
Keyword(s):  
Systematic Review ◽  
Everyday Life ◽  
Psychotropic Drugs ◽  
Health Professionals ◽  
Inclusion Criteria ◽  
Personal Problems ◽  
Pubmed Central ◽  
Manual Search ◽  
The Social ◽  
Support Mechanisms

The use of psychotropic drugs to treat problems of everyday life is a growing phenomenon in many countries. A systematic review was conducted as a method of synthesis of results of the qualitative primary studies developed to explore the perspective of health professionals and patients regarding the use of psychotropic drugs to overcome personal problems. This systematic review was conducted in the databases Medline (PubMed), Central (Cochrane), Psycoinfo and Lilacs, including gray literature and manual search (june/2015). We identified 581 publications that were evaluated in stages and 26 met the inclusion criteria with a total of 876 participants including health professionals and patients. The doctors showed empathy by prescribing. The health professionals-prescribers and non-prescribers-were concerned about the dependence of patients on the psychotropic and the pressure to prescribe. Patients felt unable to solve their problems and seek medications as a solution. The psychotropics were considered a useful resource to overcome the social problems, existing denial of its side effects as well as the lack of openness and access to other support mechanisms.

Explanatory Theories of Intimate Partner Homicide Perpetration: A Systematic Review

2020 ◽  
pp. 152483802095380
Author(s):  
Laurie M. Graham ◽  
Rebecca J. Macy ◽  
Cynthia F. Rizo ◽  
Sandra L. Martin
Keyword(s):  
Systematic Review ◽  
Ecological Model ◽  
Intimate Partner ◽  
Future Research ◽  
Intimate Partner Homicide ◽  
Inclusion Criteria ◽  
Search Terms ◽  
Social Ecological ◽  
Theoretical Perspectives ◽  
The Social

Theories play an important role in guiding intimate partner homicide (IPH) prevention research and practice. This study is the first systematic review of theories employed to explain why someone might kill their intimate partner. This review used rigorous methods to locate and synthesize literature that described explanatory theories of IPH perpetration. Using set search terms, we systematically searched 15 databases and repositories for theory-focused documents (i.e., theory papers or analyses) published in English from 2003 to 2018. Eighteen documents met these inclusion criteria and identified 22 individual theories that seek to explain why people might kill their intimate partners. These theories fell within four broader theoretical perspectives: feminist, evolutionary, sociological/criminological, and combined. Key tenets and focal populations of these 22 theories were identified and organized into a compendium of explanatory theories of IPH perpetration. Potential strengths and limitations of each of the four perspectives were described. Review findings underscored the likely importance of addressing gender as well as risk and protective factors at all levels of the social ecological model in efforts to understand IPH perpetration. The review findings highlighted the need for both integrated theories and a broader conceptual organizing framework to guide work aimed at IPH perpetration prevention to leverage the strengths of disparate theoretical perspectives. With the goal of informing future research, a preliminary iteration of such a framework is presented.

scholarly journals From Mind to Picture: A Systematic Review on Children’s and Adolescents’ Understanding of the Link between Artists and Pictures

2019 ◽  
Author(s):  
Romina Vivaldi ◽  
Richard P. Jolley ◽  
Sarah E Rose
Keyword(s):  
Systematic Review ◽  
Theory Of Mind ◽  
Web Of Science ◽  
Empirical Studies ◽  
Child Psychology ◽  
Inclusion Criteria ◽  
Developmental Milestones ◽  
Italian Language ◽  
The World ◽  
The Subject

Pictorial symbols have multiple layers of meaning: not only do they represent objects, events and ideas about the world, they also represent the intentions of artists as well as other artist attributes (age, skill, originality and knowledge, mood, style and sentience). Although children’s developmental milestones of pictorial understanding have been the subject of a long-standing debate, their understanding of the relation between artists and pictures has often been neglected. The aim of this article was to conduct a systematic review on children’s and adolescents’ understanding of the relation between artists and pictures. PsycINFO and Web of Science databases were searched for English, Spanish, German, and Italian language empirical studies that examined this link in 2- to 18-year- olds. Forty-two citations (64 studies) from 14 different countries met the inclusion criteria. Results revealed the majority of the studies focused on the understanding of the artist’s intention. Although research on children’s and adolescents’ understanding of other attributes is scarce, and there were inconsistencies across the methodologies used, it seems that they first acknowledge intention and only later become more aware of how artist’s attributes are communicated through intention. The results of the review encourage subsequent research to provide a clearer conceptualised model of child and adolescent understanding of the artist-picture relationship. Such a model should be placed within a wider framework of the network of relationship between the artist, picture, world and beholder. Finally, consideration of how the development of understanding the artist-picture relationship is bi-directionally influenced with other developmental milestones in the child psychology is encouraged, particularly picture-production and theory of mind, and variations in atypical populations.

scholarly journals The Social Life of the “Forever Chemical”

2021 ◽  
Vol 12 (1) ◽  
pp. 146-163
Author(s):  
Daniel Renfrew ◽  
Thomas W. Pearson
Keyword(s):  
Social Sciences ◽  
Knowledge Production ◽  
Social Life ◽  
Cultural Dimensions ◽  
Ethnographic Research ◽  
The Public ◽  
Toxic Event ◽  
The Social ◽  
The Subject ◽  
Polyfluoroalkyl Substances

This article examines the social life of PFAS contamination (a class of several thousand synthetic per- and polyfluoroalkyl substances) and maps the growing research in the social sciences on the unique conundrums and complex travels of the “forever chemical.” We explore social, political, and cultural dimensions of PFAS toxicity, especially how PFAS move from unseen sites into individual bodies and into the public eye in late industrial contexts; how toxicity is comprehended, experienced, and imagined; the factors shaping regulatory action and ignorance; and how PFAS have been the subject of competing forms of knowledge production. Lastly, we highlight how people mobilize collectively, or become demobilized, in response to PFAS pollution/ toxicity. We argue that PFAS exposure experiences, perceptions, and responses move dynamically through a “toxicity continuum” spanning invisibility, suffering, resignation, and refusal. We off er the concept of the “toxic event” as a way to make sense of the contexts and conditions by which otherwise invisible pollution/toxicity turns into public, mass-mediated, and political episodes. We ground our review in our ongoing multisited ethnographic research on the PFAS exposure experience.

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