Relationship Between Waiting Time on Patient Satisfaction at Baloi Permai Batam Puskesmas Year 2021

2022 ◽  
Vol 2 (1) ◽  
pp. 73-80
Author(s):  
Riza Suci Ernaman Putri ◽  
Veggi Klawdina ◽  
Fani Farhansyah
Keyword(s):  
Patient Satisfaction ◽  
Waiting Time ◽  
Waiting Times ◽  
P Value ◽  
Chi Square ◽  
Outpatient Unit ◽  
Level Of Satisfaction ◽  
Patient Waiting Time ◽  
The Relationship ◽  
Patient Waiting

Background: Medical records are an important part in assisting the implementation of service delivery to patients in hospitals. This research aimsMethods: Quantitative with survey research, a quantitative approach is used to find out how effective the relationship between waiting time and patient satisfaction is at the Baloi Permai Health Center.Results: The results of the chi square statistical test showed that the p-value of 0.001 was less than 0.050, so it can be said that there is a significant relationship between waiting time and patient satisfaction. The odds ratio for the relationship between waiting time and patient satisfaction is 7.263 with 95% CI between 2.143- 24.614. Patients with long waiting times are 7,263 or 7 times more likely to have a low level of satisfaction compared to patients whose waiting times are not too long.Conclusions: Based on the results of the study, it can be concluded that there is an effect of patient waiting time on outpatient satisfaction. The staff of the Baloi Perma Batam outpatient unit should further improve services, especially for waiting time for outpatients. Based on the results of the study, it can be concluded that there is an effect of patient waiting time on outpatient satisfaction. The staff of the Baloi Perma Batam outpatient unit should further improve services, especially for waiting time for outpatients.

scholarly journals HUBUNGAN WAKTU TUNGGU PENDAFTARAN DENGAN KEPUASAN PASIEN DI TEMPAT PENDAFTARAN PASIEN RAWAT JALAN (TPPRJ)

2021 ◽  
Vol 3 (2) ◽  
pp. 245-252
Author(s):  
Marice Simarmata ◽  
Balqis Wasliati Wasliati ◽  
Felix Kasim ◽  
Ira Cahyani Saragih
Keyword(s):  
Patient Satisfaction ◽  
Waiting Time ◽  
Cross Sectional Study ◽  
Patient Comfort ◽  
P Value ◽  
Initial Image ◽  
Chi Square ◽  
Cross Sectional ◽  
Time Relationship ◽  
Patient Waiting Time

Patient waiting time in service at Place Of Patient Outpatient Registration was one of the important factors that will determine the hospital's initial image. Patient waited time also becomes one of the potential components as the cause of dissatisfaction. If the waiting time in the old outpatient medical record then it will reduce patient comfort. This research aims to registration waiting time relationship with patient satisfaction in Outpatient Registration Place Grandmed of Hospital Lubukpakam 2017. In this paper type was observational cross-sectional study. The population in this research was the outpatient Outpatient Registration Place (TPPRJ) that 124 people were sampled by purposive sampling techniques, methods of data collection by interviewing indirectly by using a questionnaire, data analysis using Chi-square test. Based on the results of writing, it is known that the waiting time for registration in the fast category is 56.5%. Patient satisfaction in the satisfied category of 62.1%). There is a registration waiting time relationship with patient satisfaction in Outpatient Registration Place p-value (= 0.010) <α (= 0.05). Suggested for Outpatient Registration Place Officer Grandmed of Hospital Lubuk Pakam, should pay attention to the long waiting time at Outpatient Registration Place to work more quickly and precisely according to the SOP so that the patient always feel satisfied, happy with the services already provided by the clerk.

scholarly journals Analysis of Services on wait and Time Patient Satisfaction in Prof. dr. Soekandar Hospital

2019 ◽  
Vol 3 (1) ◽  
Author(s):  
Mas'ulun Mas'ulun
Keyword(s):  
Patient Satisfaction ◽  
Waiting Time ◽  
Quantitative Research ◽  
P Value ◽  
Pharmacy Services ◽  
Cross Sectional ◽  
Administrative Services ◽  
Patient Waiting Time ◽  
Analytic Design ◽  
Patient Waiting

Patient satisfaction is the main thing that a hospital needs to prioritize in order to survive  compete and maintain wahat  has  happened because the hospital is a business entity engaged in health services. This type of research is quantitative research with observational analytic design with cross-sectional approach. The sample size in this study is 103 respondents taken by simple random side. Data were collected using questionnaires and observation sheets, then analyzed using logistic regression test     Simultaneously administration, medical and pharmacy services have a significant effect on waiting time with Sig 0.005 <0.0. while partially only administrative service variables that affect the waiting time with a p-value of 0.036 <α = 0.05. Taken together the administrative services (x1) of medical services (x2) and pharmacy services (x3) are not related to Satisfaction (Y2). While partially there is no effect on satisfaction variables. There is a significant influence between waiting time and patient satisfaction. The results show that if the waiting time is fast then the patients will tend to be 9,435 times more likely to be satisfied. Satisfaction is greatly influenced by waiting time, therefore the hospital must always innovate by utilizing technology to shorten patient waiting time. shorten patient waiting time

scholarly journals The Use of Information Technology to Short the Waiting Time for Examination of Road Care Patients at RSU Islam Klaten

2021 ◽  
Vol 04 (01) ◽  
Author(s):  
Owin Bambang Wijanarko ◽  
Keyword(s):  
Information Technology ◽  
Patient Satisfaction ◽  
Health Services ◽  
Waiting Time ◽  
Waiting Times ◽  
Value Added ◽  
Outpatient Services ◽  
Cross Sectional ◽  
Patient Waiting Time ◽  
Patient Waiting

Background: Outpatient services are a reflection of hospital services.As a form of health service facility that organizes health efforts, hospitals often experience difficulties in managing information for both internal and external needs. One form of application is through service systems by utilizing information technology through the use of computer-based on information systems.The Lean Hospital concept, which has been successfully implemented in several hospitals, is expected to eliminate waste and add value added activity which will ultimately increase patient satisfaction. Purpose: The purpose of this study was to calculate patient waiting time with the application of information technology in the outpatient polyclinic of RSU Islam Klaten. Research methods: This type of research uses a descriptive analytic method. This research meth-od used a cross sectional approach. The sample in this study amounted to 81 respondents with the sampling technique using purposive sampling. The analysis in research using the t-test. The re-search instruments used included literature studies, interviews and direct observation of medical record officers, nurses of polyclinic nurses, registration departments, and patients at RSU Islam Klaten. Result: There is a significant relationship between waiting time and patient satisfaction p = 0.001. Patients with long waiting times were more dissatisfied (60.0%), while fast waiting times were more very satisfied (73.9%). Conclusion: The success of health services is seen from the patient's waiting time and patient satisfaction. Waiting time is the time used by patients to get health services from the registration point to getting in the doctor's examination room. Overall information technology shortens patient waiting time in parts of registration-polyclinic and Pharmacy.

scholarly journals Relationship Length of Time Patient Waiting In Poly Interne With Patient Satisfaction In Dr. Achmad Mochtar Bukittinggi Year 2017

2018 ◽  
Vol 9 (1) ◽  
pp. 54
Author(s):  
Tafdiel Tafdiel ◽  
Rinawati Kasrin
Keyword(s):  
Patient Satisfaction ◽  
Waiting Time ◽  
Health Workers ◽  
Wait Time ◽  
Bivariate Analysis ◽  
P Value ◽  
Cross Sectional ◽  
Relationship Length ◽  
Patient Waiting Time ◽  
Patient Waiting

Waiting time is the time that patients use to get health services starting from the place of registration until entering the doctor examination room. Patient waiting time is one component that causes patient dissatisfaction, which if patient waiting time is not in accordance with the standard that has been set that is for wait time is ≤ 60 minutes it will affect the patient satisfaction. The fact shows still found the patient complained waiting time in poli interne. This study aims to determine the relationship between patient waiting time in poly interne with patient satisfaction in Bukittinggi Hospital in 2017. Type of research used is quantitative with a cross-sectional approach. The population in this study amounted to 420 patients with the number of samples obtained as much as 81 using the technique of non-probability sampling that is accidental sampling. Data were analyzed using the chi-square test. The result of the analysis is more than partially (72.8%) nonstandard waiting time, (27.2%) standard waiting time. Bivariate analysis was found (66.1%) waiting time was not according to the standard of an unsatisfied patient, and (13.6%) waiting time according to standard and patient was not satisfied. Statistical test results obtained p-value 0.0001 (p <0.05), OR = 12.350. The conclusion of this study is there is a significant relationship between patient waiting time and patient satisfaction in RSUD Dr. Achmad Muchtar Bukittinggi in 2017. It is expected that employees and health workers to maintain and improve the performance and service to patients in accordance with predetermined standards, so patients will be satisfied if their expectations are in accordance with the desired. 

scholarly journals The Relationship between Waiting Time and Patient Satisfaction in The Outpatient of Public Hospital in Banjarbaru

2021 ◽  
Vol 5 (1) ◽  
pp. 60-66
Author(s):  
Ichsan Rizany
Keyword(s):  
Patient Satisfaction ◽  
Waiting Time ◽  
Public Hospital ◽  
Waiting Times ◽  
Sampling Technique ◽  
P Value ◽  
Observation Data ◽  
Chi Square ◽  
Cross Sectional ◽  
Cross Sectional Design

Background: Outpatients often complain about hospital services, one of which is waiting time. High complaints have an impact on patient satisfaction. Currently, in several outpatient rooms at the hospital, long queues and long waiting times frequently occur.Objective: This study aims to determine the correlation between waiting time and patient satisfaction at Public Hospital.Method: This study used a non-experimental approach with a cross-sectional design. Samples were 93 patients selected by using random sampling technique at the public hospital in Banjarbaru city. The instruments used were the patient satisfaction questionnaire and waiting time observation. Data were analyzed using the chi-square test.Results: The results showed that 35 (37.6%) patients felt the standard waiting time according to regulations from the ministry of health (60 minutes), while 55 (59.1%) patients were satisfied with the services provided. There was a significant relationship between waiting time and patient satisfaction (p-value = 0.021).Conclusion: It can be concluded that there is a relationship between waiting time and patient satisfaction. Hospitals can implement online registration and manage the arrival of doctors in outpatient care so that waiting times and patient satisfaction can be managed according to minimum service standards  

scholarly journals HUBUNGAN WAKTU TUNGGU DAN SIKAP PETUGAS DENGAN KEPUASAN PASIEN PADA INSTALASI FARMASI RUMAH SAKIT ISLAM SURABAYA (RSIS) JEMURSARI

2019 ◽  
Vol 3 (1) ◽  
pp. 1-8
Author(s):  
Agus Aan Adriansyah ◽  
Ima Nadatien
Keyword(s):  
Patient Satisfaction ◽  
Waiting Time ◽  
Significant Relationship ◽  
Hospital Pharmacy ◽  
Waiting Times ◽  
Chi Square ◽  
Cross Sectional ◽  
Patient Dissatisfaction ◽  
Level Of Satisfaction

Introduction: Jemursari Surabaya Islamic Hospital has a Pharmacy Installation service that requires long prescription service waiting times. This resulted in the emergence of patient dissatisfaction with the quality of services available at the Jemursari Islamic Hospital Pharmacy Installation in Surabaya. In relation to patient satisfaction and the quality of service at the Jemursari Islamic Hospital, there are still patients who are dissatisfied with the services of the Jemursari Islamic Hospital Pharmacy Installation staff. This study aims to analyze the relationship between waiting time and the attitude of the officer with patient satisfaction at the Jemursari Islamic Hospital Pharmacy Installation in Surabaya. Method: this study was an observational analytic study using aapproach cross sectional. The research locations were in Depo 1 Pharmacy Installation, Jemursari Islamic Hospital, Jl Jemursari no. 51-57, Jemur Wonosari, Wonocolo, Surabaya City, East Java. The research sample was 100 respondents using random sampling techniques. The data obtained were then analyzed using thetest chi square. Results: the results of the study showed that there was a significant relationship between service waiting time and the attitude of the officers in the service at the Pharmacy Installation with the level of satisfaction felt. Waiting time for services at Depo 1 Pharmacy is not in accordance with the Standard Minimum Procedure that has been determined. Conclusion: the waiting time and attitude of the officers have a significant relationship to patient satisfaction.

Announcing Waiting Time in Emergency Departments

2019 ◽  
pp. 1-6
Author(s):  
Martin Lariviere ◽  
Sarang Deo
Keyword(s):  
Waiting Time ◽  
Emergency Departments ◽  
Waiting Times ◽  
Large Network ◽  
Regional Networks ◽  
Marketing Campaign ◽  
National Healthcare ◽  
Time Estimates ◽  
Patient Waiting Time ◽  
Patient Waiting

First National Healthcare (FNH) runs a large network of hospitals and has worked to systematically reduce waiting times in its emergency departments. One of FNH's regional networks has run a successful marketing campaign promoting its low ED waiting times that other regions want to emulate. The corporate quality manager must now determine whether to allow these campaigns to be rolled out and, if so, which waiting time estimates to use. Are the numbers currently being reported accurate? Is there a more accurate way of estimating patient waiting time that can be easily understood by consumers?

scholarly journals Factors Associated With Patient Waiting Time at a Medical Outpatient Clinic: A Case Study of University of Nairobi Health Services

2021 ◽  
Vol 6 (12) ◽  
pp. 915-918
Author(s):  
Rebecca Bisanju Wafula (BSCN, MSCHSM) ◽  
Dr. Richard Ayah (MBCHB, MSC, PHD)
Keyword(s):  
Health Services ◽  
Health Care Providers ◽  
Waiting Time ◽  
Outpatient Clinic ◽  
Health Workers ◽  
Waiting Times ◽  
Care Providers ◽  
Cross Sectional ◽  
Patient Waiting Time ◽  
Patient Waiting

Background: Long waiting time in outpatient clinics is a constant challenge for patients and the health care providers. Prolonged waiting times are associated with poor adherence to treatment, missed appointment and failure or delay in initiation of treatment and is a major factor towards the perception of the patient towards the care received. Objective: To determine the waiting time and associated factors among out patients attending staff clinic at University of Nairobi health services. Method: A cross-sectional study design was used and data collected from 384 ambulatory patients over a period of four weeks using an interviewer administered pretested structured exit questionnaire with a time-tracking section. Simple random sampling was used to select respondents in a walk- in outpatient clinic set up. Data was cleaned and analysed using Statistical Package for Social Sciences (SPSS) 20. Analysis of variance (ANOVA), and cross tabulation was used to establish associations between the independent variable and dependent variables. Results: In total 384 patients were tracked and interviewed. The average patient waiting time was 55.3mins.Most respondents (52%) suggested that improving availability of staff at their stations would help to reduce patient waiting time. In this study, gender (P=0.005) and availability of doctors (p=0.000) were found to affect patient waiting time with women waiting longer than the male patients. Conclusion: Majority of the patients spent about an hour at the facility to be served. Inadequate number of health workers was the main cause of long waiting time.

ANALYSIS OF THE RELATIONSHIP BETWEEN SERVICE QUALITY AND PATIENT SATISFACTION IN POLYCLINIC ACUPUNCTURE AND HERBS LKTM PALEMBANG

2021 ◽  
Vol 7 (1) ◽  
pp. 35-42
Author(s):  
Nurehan Maulana ◽  
Leni Novianti ◽  
Sutriyati Sutriyati
Keyword(s):  
Patient Satisfaction ◽  
Health Services ◽  
Health Workers ◽  
Active Role ◽  
P Value ◽  
Chi Square ◽  
Cross Sectional ◽  
Cross Sectional Design ◽  
The Relationship

Background: Satisfactory and quality service will form patients/customers loyalty, and satisfaction is very closely related to word of mouth. The next effect will continue on the process of forming an improved image of health care agencies. The standard of patient satisfaction in health services is set nationally by the Ministry of Health at a minimum for patient satisfaction, which is above 95%. The purpose of this study is to find out the relationship between the quality of service in aspects of staff attitude, service facilities, and rates/fees with patient satisfaction in polyclinic acupuncture and herbal LKTM Palembang. Methods: This research is quantitative and uses an analytic survey with a cross sectional design. The sample in this study were all patients of the Palembang Community Traditional Health Workshop (LKTM) in 2020 who visited during the study period, numbering 85 people. Result: Based on the results of the study, 62.4% expressed satisfaction with the services in Polyclinic Acupuncture and Herbs (LKTM). The dimension that needs to be improved is the Assurance dimension in the officer's capability section. Based on the result of Chi-Square statistical test, the level of patients satisfaction to the service attitude of the officer, with a p-value of 0.000. Recommendation: for LKTM Palembang, it is expected to improve the quality of existing health workers and always play an active role in health services, maintain existing facilities, and review the costs set.

The Impact of Lean Management Implementation on Waiting Time and Satisfaction of Patients and Staff at an Outpatient Pharmacy of a Comprehensive Cancer Center in Jordan

2020 ◽  
pp. 001857872095414
Author(s):  
Suzan Hammoudeh ◽  
Abdullah Amireh ◽  
Saad Jaddoua ◽  
Lama Nazer ◽  
Enas Jazairy ◽  
...  
Keyword(s):  
Patient Satisfaction ◽  
Waiting Time ◽  
Comprehensive Cancer Center ◽  
Cancer Center ◽  
Lean Management ◽  
Pharmacy Staff ◽  
Full Implementation ◽  
Patient Waiting Time ◽  
The Impact ◽  
Patient Waiting

Background: Patient satisfaction with outpatient pharmacy services at our institution was below the target level, due mainly to long waiting times. A lean management strategy to reduce patient waiting time and increase the satisfaction of both patients and staff was developed and implemented. Methods: The project was conducted in the outpatient pharmacy of a comprehensive cancer center in Amman, Jordan. The process started with formation of a multidisciplinary team and A3 problem-solving, which is a 10-step scientific method with measurable patient-centered outcomes. Average patient waiting time and level of patient satisfaction were compared before and after full implementation of the process. In addition, a survey was conducted among the pharmacy staff who worked in the outpatient pharmacy during the process to determine its impact on staff satisfaction. Results: Patient waiting time for prescriptions of fewer than 3 medications and of 3 medications or more decreased significantly (22.3 minutes vs 8.1 minutes, P < .001, and 31.8 minutes vs 16.1 minutes, P < .002, respectively), and patient satisfaction increased (62% vs 69%; P = .005) after full implementation of the project. The majority of the pharmacy staff reported that the process motivated them in their work and that both their jobs and their relationships with their managers and colleagues had improved. Conclusion: Application of lean management in an outpatient pharmacy was effective in reducing patient waiting time and improving the satisfaction of both patients and employees.

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