scholarly journals HUBUNGAN WAKTU TUNGGU PENDAFTARAN DENGAN KEPUASAN PASIEN DI TEMPAT PENDAFTARAN PASIEN RAWAT JALAN (TPPRJ)

2021 ◽  
Vol 3 (2) ◽  
pp. 245-252
Author(s):  
Marice Simarmata ◽  
Balqis Wasliati Wasliati ◽  
Felix Kasim ◽  
Ira Cahyani Saragih
Keyword(s):  
Patient Satisfaction ◽  
Waiting Time ◽  
Cross Sectional Study ◽  
Patient Comfort ◽  
P Value ◽  
Initial Image ◽  
Chi Square ◽  
Cross Sectional ◽  
Time Relationship ◽  
Patient Waiting Time

Patient waiting time in service at Place Of Patient Outpatient Registration was one of the important factors that will determine the hospital's initial image. Patient waited time also becomes one of the potential components as the cause of dissatisfaction. If the waiting time in the old outpatient medical record then it will reduce patient comfort. This research aims to registration waiting time relationship with patient satisfaction in Outpatient Registration Place Grandmed of Hospital Lubukpakam 2017. In this paper type was observational cross-sectional study. The population in this research was the outpatient Outpatient Registration Place (TPPRJ) that 124 people were sampled by purposive sampling techniques, methods of data collection by interviewing indirectly by using a questionnaire, data analysis using Chi-square test. Based on the results of writing, it is known that the waiting time for registration in the fast category is 56.5%. Patient satisfaction in the satisfied category of 62.1%). There is a registration waiting time relationship with patient satisfaction in Outpatient Registration Place p-value (= 0.010) <α (= 0.05). Suggested for Outpatient Registration Place Officer Grandmed of Hospital Lubuk Pakam, should pay attention to the long waiting time at Outpatient Registration Place to work more quickly and precisely according to the SOP so that the patient always feel satisfied, happy with the services already provided by the clerk.

scholarly journals PERILAKU CARING PERAWAT DENGAN KEPUASAN PASIEN

2020 ◽  
Vol 8 (1) ◽  
pp. 113
Author(s):  
Edgar Ch. Q. Wuwung ◽  
Lenny Gannika ◽  
Michael Karundeng
Keyword(s):  
Patient Satisfaction ◽  
Random Sampling ◽  
Cross Sectional Study ◽  
P Value ◽  
Chi Square ◽  
Cross Sectional ◽  
Patient Satisfaction Questionnaire ◽  
Nursing Services ◽  
Quality Of Nursing

Abstract: Background Nursing Services is a holistic service that encompasses Bio, Psycho, Socio and Spirituality which contains Caring attitude. Patient satisfaction can be influenced by several factors one of them is caring attitude of nurses.The Purpose of this study is to identify relationship between Nurse’s Caring and Patient Satisfaction at Hospital GMIM Pancaran Kasih Manado. Method of this study used cross sectional study design. Sample of this study consist of 90 respondents taken by random sampling method and data collection method used nurses caring and patient satisfaction  questionnaire. Chi-square was used to analyze the data. the Results of this study showed  out of 90 respondents, most of them were Satisfied (60%) and said that the Nurse have Caring attitude (58,9%) with p-value 0.04 smaller than 0.05. Conclusion of this study stated there was a relationship between Nurse’s Caring and Patient Satisfaction at Rumah Sakit Umum GMIM Pancaran Kasih Manado. Suggestions from this study are nurses expected should maintain the quality of Nursing Care so that patient satisfaction can be maintained.Keywords: Nurse’s Caring, Patient Satisfaction, Nurse, Nursing Management.Abstrak: Latar Belakang Pelayanan Keperawatan merupakan suatu pelayanan yang holistik yang melingkupi Bio, Psiko, Sosio dan Spiritual yang didalamnya terkandung sikap Caring. Kepuasan  pasien  dapat dipengaruhi oleh beberapa faktor salah satunya adalah sikap caring perawat. Tujuan studi ini untuk mengetahui hubungan antara perilaku Caring Perawat dengan Kepuasan Pasien di Rumah Sakit Umum GMIM Pancaran Kasih Manado. Metode studi ini menggunakan desain penelitian cross-sectional. Sampel studi ini berjumlah 90 responden dengan metode pengambilan sampel random sampling dan untuk mengumpulkan data menggunakan kuesioner perilaku caring perawat dan kepuasan pasien. Uji chi-square untuk melakukan analisa data hubungan kedua variabel  Hasil dari penelitian ini, didapatkan dari 90 Responden yang diteliti sebagian besar Mengatakan puas (60%) dan berpendapat bahwa perawat  memiliki perilaku Caring (58,9%) dengan p-value 0.04 lebih kecil dari 0.05. Kesimpulan dari penelitian ini bahwa terdapat hubungan antara Perilaku Caring Perawat dan Kepuasan Pasien di Rumah Sakit Umum GMIM Pancaran Kasih Manado. Saran dari penelitian ini diharapkan perawat agar mempertahankan kualitas Asuhan Keperawatan agar kepuasan pasien dapat tetap terjaga. Kata Kunci : Perilaku Caring, Kepuasan Pasien, Perawat, Keperawatan Manajemen

scholarly journals INCIDENCE AND FACTORS FOR MATERNAL SATISFACTION AFTER CAESAREAN SECTION: A CROSS-SECTIONAL STUDY

2020 ◽  
Vol 70 (6) ◽  
pp. 1717-22
Author(s):  
Mobeen Ikram ◽  
Saira Mahboob ◽  
Sadia Zaineb
Keyword(s):  
Patient Satisfaction ◽  
Cesarean Section ◽  
Final Analysis ◽  
Cross Sectional Study ◽  
Military Hospital ◽  
P Value ◽  
Chi Square ◽  
Cross Sectional ◽  
Factors Affecting ◽  
Patient Dissatisfaction

Objective: To evaluate the factors for perioperative patient satisfaction in parturient undergoing lower section cesarean section, with a view assess anesthesia quality. Study design: cross sectional, analytical study Place and Duration of study: Department of Anesthesiology and Gynecology & Obstetrics, Combined Military Hospital, Okara Cantt for 04 months from January to April 2019. Material and method: A total of 400 parturient undergoing cesarean section were included in our study. The patients were given a questionnaire to fill on discharge. Our outcomes were frequency of patient satisfaction and various factors affecting it. SPSS version 20 was used to analyze data. Mean ± SD was described for quantitative variables and frequency (percentage) for qualitative variables. T-test and chi square used to analyze significance. p-value ≤0.05 taken as significant. Results: A total of 400 questionnaires were assessed in final analysis. The overall patient satisfaction was 382 (95.5%) with 4 (1%) showing dissatisfaction; whereas 14 (3.5%) didn’t answer this question. 395 (98.8%) underwent LSCS under spinal anesthesia. There wasno difference in patient satisfaction in regards to intra-operative concern alleviation, discomfort, previous number of LSCS, parturient age, choice of anesthesia; p value > 0.05. There was higher dissatisfaction in patients who experienced post-operative complaints, most notably pain; p=0.000. Patient satisfaction was higher in mothers who experienced joy on hearing their newborns cries; p=0.000 Conclusion: The overall patient satisfaction in our study was high and only few factors causing patient dissatisfaction which included postoperative complaints most notably pain.

scholarly journals Antenatal Clinic Waiting Time, Patient Satisfaction, and Preference for Staggered Appointment–A Cross-Sectional Study

2021 ◽  
Vol 8 ◽  
pp. 237437352110608
Author(s):  
RA Abdus-salam ◽  
AA Adeniyi ◽  
FA Bello
Keyword(s):  
Patient Satisfaction ◽  
Waiting Time ◽  
Tertiary Education ◽  
Antenatal Clinic ◽  
Cross Sectional Study ◽  
Sectional Study ◽  
Chi Square ◽  
Cross Sectional ◽  
Laboratory Services ◽  
Chi Square Test

Time spent in the antenatal clinic (ANC) is a major disincentive for pregnant women and constitutes a barrier to the utilization of ANC. Long waiting time and poor patient satisfaction may contribute to poor utilization. This study assessed waiting time, patients’ satisfaction, and preference for staggered ANC appointments. A cross-sectional study was conducted; information obtained includes sociodemographic and obstetric characteristics, and time spent at ANC service points. Data were analyzed using International Business Machines (IBM) Statistical Products and Service Solutions (SPSS) software version 23. Descriptive statistics and chi-square test were conducted. Level of significance: P < .05. One hundred and twenty-two participants were interviewed. Mean age was 30.52 (±4.65) years, they were mostly multi-gravid, married, and with tertiary education. Mean time spent in ANC and waiting time were 191 min and 143 min, respectively. Waiting time was longest at doctor's consultation (59 min), laboratory services (38 min), and the cash pay-point (18 min). About 68.9% were satisfied with services and highest at doctors’ consultation. Satisfaction was associated with waiting time of <45 min. Dissatisfaction was high at the cash pay-point (28.7%), followed by the laboratory (16.4%). About 56.5% preferred staggered appointments. Time spent in ANC should be reduced and staggered appointments may be a useful strategy to reduce waiting time and patient load.

scholarly journals ANALISIS HUBUNGAN WAKTU TUNGGU TERHADAP KEPUASAN PASIEN PADA PUSKESMAS MACCINI SOMBALA

2019 ◽  
Vol 12 (2) ◽  
pp. 99
Author(s):  
Dedi Maulana ◽  
Risma Tamrin ◽  
Andi Alim ◽  
Ali Imran
Keyword(s):  
Patient Satisfaction ◽  
Waiting Time ◽  
Health Workers ◽  
Observational Research ◽  
P Value ◽  
Chi Square ◽  
Cross Sectional ◽  
Significance Level ◽  
Purposive Sampling ◽  
Chi Square Test

Waiting time for services is a problem that often causes patient complaints in several health agencies. The length of time a patient waits at registration, examination, and reception drugs are reflects how the agencies manages the service component that is tailored to the patient's situation and expectations. This study aims to see the relationship between waiting time and patient satisfaction. This study uses an analytic observational research design with a cross-sectional study approach conducted at Public Health Center, Maccini Sombala of Makassar City. The sampling technique used purposive sampling with a total of 170 respondents. Analysis test with chi square test with significance level p <0.05. From the results of the chi square test waiting time for registration and examination of the drug to patient satisfaction, the p value = 0.000 and 0.021 <0.05 means Ho is rejected and Ha is accepted, meaning that there is a relationship between waiting time registration and examination with patient satisfaction. While the time of receiving drugs with patient satisfaction is obtained p = 0.400> 0.05 means that Ho is accepted and Ha is rejected, meaning there is no relationship between waiting time of taking drugs with patient satisfaction. So, it is recommended to health workers to be more committed and disciplined in providing services in accordance with the schedule that has been set.ABSTRAKWaktu tunggu pelayanan merupakan masalah yang sering menimbulkan keluhan pasien dibeberapa instansi kesehatan. Lamanya waktu tunggu pasien di pendaftaran, pemeriksaan, pengambilan obat mencerminkan bagaimana instansi tersebut mengelola komponen pelayanan yang disesuaikan dengan situasi dan harapan pasien. Penelitian ini bertujuan untuk melihat hubungan waktu tunggu dengan kepuasan pasien. Penelitian ini menggunakan desain penelitian observasional analitik dengan pendekatan studi Cross- sectional yang dilakukan di Puskesmas Maccini Sombala Kota Makassar. Teknik pengambilan sampel menggunakan purposive sampling dengan jumlah responden sebanyak 170 responden. Uji analasis dengan uji chi square dengan tingkat kemaknaan p < 0.05. Dari hasil uji chi square waktu tunggu pendaftaran dan pemeriksaa obat terhadap kepuasan pasien didapatkan nilai p=0.000 dan 0.021<0.05 berarti Ho ditolak dan Ha diterima artinya ada hubungan antara waktu tunggu pendaftran dan pemeriksaan dengan kepuasan pasien. Sedangkan waktu pengambilan obat terhadap kepuasan pasien di dapatkan nilai p=0.400>0.05 berarti Ho diterima dan Ha di tolak artinya tidak ada hubungan antara waktu tunggu pengambilan obat dengan kepuasan pasien. Sehingga, disarankan kepada petugas kesehatan agar lebih komitmen dan disiplin waktu dalam memberikan Pelayanan yang sesuai dengan jadwal yang telah ditetapkan.

scholarly journals Analysis of Services on wait and Time Patient Satisfaction in Prof. dr. Soekandar Hospital

2019 ◽  
Vol 3 (1) ◽  
Author(s):  
Mas'ulun Mas'ulun
Keyword(s):  
Patient Satisfaction ◽  
Waiting Time ◽  
Quantitative Research ◽  
P Value ◽  
Pharmacy Services ◽  
Cross Sectional ◽  
Administrative Services ◽  
Patient Waiting Time ◽  
Analytic Design ◽  
Patient Waiting

Patient satisfaction is the main thing that a hospital needs to prioritize in order to survive  compete and maintain wahat  has  happened because the hospital is a business entity engaged in health services. This type of research is quantitative research with observational analytic design with cross-sectional approach. The sample size in this study is 103 respondents taken by simple random side. Data were collected using questionnaires and observation sheets, then analyzed using logistic regression test     Simultaneously administration, medical and pharmacy services have a significant effect on waiting time with Sig 0.005 <0.0. while partially only administrative service variables that affect the waiting time with a p-value of 0.036 <α = 0.05. Taken together the administrative services (x1) of medical services (x2) and pharmacy services (x3) are not related to Satisfaction (Y2). While partially there is no effect on satisfaction variables. There is a significant influence between waiting time and patient satisfaction. The results show that if the waiting time is fast then the patients will tend to be 9,435 times more likely to be satisfied. Satisfaction is greatly influenced by waiting time, therefore the hospital must always innovate by utilizing technology to shorten patient waiting time. shorten patient waiting time

Relationship Between Waiting Time on Patient Satisfaction at Baloi Permai Batam Puskesmas Year 2021

2022 ◽  
Vol 2 (1) ◽  
pp. 73-80
Author(s):  
Riza Suci Ernaman Putri ◽  
Veggi Klawdina ◽  
Fani Farhansyah
Keyword(s):  
Patient Satisfaction ◽  
Waiting Time ◽  
Waiting Times ◽  
P Value ◽  
Chi Square ◽  
Outpatient Unit ◽  
Level Of Satisfaction ◽  
Patient Waiting Time ◽  
The Relationship ◽  
Patient Waiting

Background: Medical records are an important part in assisting the implementation of service delivery to patients in hospitals. This research aimsMethods: Quantitative with survey research, a quantitative approach is used to find out how effective the relationship between waiting time and patient satisfaction is at the Baloi Permai Health Center.Results: The results of the chi square statistical test showed that the p-value of 0.001 was less than 0.050, so it can be said that there is a significant relationship between waiting time and patient satisfaction. The odds ratio for the relationship between waiting time and patient satisfaction is 7.263 with 95% CI between 2.143- 24.614. Patients with long waiting times are 7,263 or 7 times more likely to have a low level of satisfaction compared to patients whose waiting times are not too long.Conclusions: Based on the results of the study, it can be concluded that there is an effect of patient waiting time on outpatient satisfaction. The staff of the Baloi Perma Batam outpatient unit should further improve services, especially for waiting time for outpatients. Based on the results of the study, it can be concluded that there is an effect of patient waiting time on outpatient satisfaction. The staff of the Baloi Perma Batam outpatient unit should further improve services, especially for waiting time for outpatients.

scholarly journals The Effect of Startup Pre-surgery Consultation UnitsonWaiting Time before Surgery and Cancellation of Surgery: A Case Study at Farabi Hospital

2019 ◽  
Author(s):  
Seyed Jamalaldin Tabibi ◽  
Mohammad Reza Maleki ◽  
Jamil Sadeghifar ◽  
Reyhaneh Sharifi
Keyword(s):  
Length Of Stay ◽  
Waiting Time ◽  
P Value ◽  
Chi Square ◽  
Consultation Process ◽  
Cross Sectional ◽  
Patient Waiting Time ◽  
Patient Preparation ◽  
Key Indicators ◽  
The Impact

Patient preparation process for surgery is one of the strategic control points in hospitals, which can improve the patient satisfaction and increase the quality of provided services. This study aimed to determine the impact of pre-surgery consultation unit startup on waiting time before surgery and cancellation of surgery. Methods: This cross-sectional and analytical study was conducted in an Eye Hospital in Tehran. The study population included patients hospitalized for cataract surgery at Farabi Hospital in Tehran City, Iran. Data were collected using a researcher-made questionnaire containing information about the participants' gender, age, waiting time, cancellation of surgery, and length of stay. Data were analyzed by SPSS18 using Mann-Whitney and Chi-Square tests. Results: Pre-surgery consultation unit startup was able to significantly reduce the patient waiting time before surgery (P-value < 0.001). No significant change was observed in cancellation rate and length of stay after the pre-surgery consultation unit startup (P-value > 0.05). Conclusion: Considering the reduction of patients' waiting time as one of the key indicators in eye surgery, preoperative consultation process and other effective processes should be improved to maximize benefits of establishing a preoperative consultation unit at Farabi Hospital.

scholarly journals Relationship Length of Time Patient Waiting In Poly Interne With Patient Satisfaction In Dr. Achmad Mochtar Bukittinggi Year 2017

2018 ◽  
Vol 9 (1) ◽  
pp. 54
Author(s):  
Tafdiel Tafdiel ◽  
Rinawati Kasrin
Keyword(s):  
Patient Satisfaction ◽  
Waiting Time ◽  
Health Workers ◽  
Wait Time ◽  
Bivariate Analysis ◽  
P Value ◽  
Cross Sectional ◽  
Relationship Length ◽  
Patient Waiting Time ◽  
Patient Waiting

Waiting time is the time that patients use to get health services starting from the place of registration until entering the doctor examination room. Patient waiting time is one component that causes patient dissatisfaction, which if patient waiting time is not in accordance with the standard that has been set that is for wait time is ≤ 60 minutes it will affect the patient satisfaction. The fact shows still found the patient complained waiting time in poli interne. This study aims to determine the relationship between patient waiting time in poly interne with patient satisfaction in Bukittinggi Hospital in 2017. Type of research used is quantitative with a cross-sectional approach. The population in this study amounted to 420 patients with the number of samples obtained as much as 81 using the technique of non-probability sampling that is accidental sampling. Data were analyzed using the chi-square test. The result of the analysis is more than partially (72.8%) nonstandard waiting time, (27.2%) standard waiting time. Bivariate analysis was found (66.1%) waiting time was not according to the standard of an unsatisfied patient, and (13.6%) waiting time according to standard and patient was not satisfied. Statistical test results obtained p-value 0.0001 (p <0.05), OR = 12.350. The conclusion of this study is there is a significant relationship between patient waiting time and patient satisfaction in RSUD Dr. Achmad Muchtar Bukittinggi in 2017. It is expected that employees and health workers to maintain and improve the performance and service to patients in accordance with predetermined standards, so patients will be satisfied if their expectations are in accordance with the desired. 

scholarly journals The Relationship between Waiting Time and Patient Satisfaction in The Outpatient of Public Hospital in Banjarbaru

2021 ◽  
Vol 5 (1) ◽  
pp. 60-66
Author(s):  
Ichsan Rizany
Keyword(s):  
Patient Satisfaction ◽  
Waiting Time ◽  
Public Hospital ◽  
Waiting Times ◽  
Sampling Technique ◽  
P Value ◽  
Observation Data ◽  
Chi Square ◽  
Cross Sectional ◽  
Cross Sectional Design

Background: Outpatients often complain about hospital services, one of which is waiting time. High complaints have an impact on patient satisfaction. Currently, in several outpatient rooms at the hospital, long queues and long waiting times frequently occur.Objective: This study aims to determine the correlation between waiting time and patient satisfaction at Public Hospital.Method: This study used a non-experimental approach with a cross-sectional design. Samples were 93 patients selected by using random sampling technique at the public hospital in Banjarbaru city. The instruments used were the patient satisfaction questionnaire and waiting time observation. Data were analyzed using the chi-square test.Results: The results showed that 35 (37.6%) patients felt the standard waiting time according to regulations from the ministry of health (60 minutes), while 55 (59.1%) patients were satisfied with the services provided. There was a significant relationship between waiting time and patient satisfaction (p-value = 0.021).Conclusion: It can be concluded that there is a relationship between waiting time and patient satisfaction. Hospitals can implement online registration and manage the arrival of doctors in outpatient care so that waiting times and patient satisfaction can be managed according to minimum service standards  

Faktor Risiko Kejadian Penyakit Kulit Pada Pekerja Pengangkut Sampah Di Kota Jambi

2017 ◽  
Vol 6 (2) ◽  
pp. 129
Author(s):  
Entia Nopa ◽  
Ranissa Dwi Imansari ◽  
Irwandi Rachman
Keyword(s):  
Cross Sectional Study ◽  
Personal Hygiene ◽  
P Value ◽  
Sectional Study ◽  
Chi Square ◽  
Cross Sectional

Faktor Risiko Kejadian Penyakit Kulit Pada Pekerja Pengangkut Sampah Di Kota Jambi 1Entianopa, 2Ranissa Dwi Imansari, 3Irwandi Rachman       123Program Studi Kesehatan Masyarakat STIKES Harapan Ibu, Jambi   Abstrak Latar Belakang: Kulit merupakan organ terbesar pada tubuh manusia yang membungkus otot-otot dan organ-organ dalam serta merupakan jalinan jaringan pembuluh darah, saraf, dan kelenjar yang tidak berujung, semuanya memiliki potensi untuk terserang penyakit yang salah satunya adalah penyakit kulit. Penyakit kulit merupakan salah satu gangguan kesehatan yang sering dialami oleh pekerja pengangkut sampah. Berdasarkan komposisi sampah yang diangkut serta waktu paparan kerja. Tujuan penelitian ini untuk mengetahui hubungan antara masa kerja, pemakaian Alat Pelindung Diri (APD), dan personal hygiene dengan kejadian penyakit kulit pada pekerja pengangkut sampah di Kota Jambi. Metode: Penelitian ini merupakan penelitian kuantitatif dengan desain penelitian cross sectional study. Sampel penelitian yaitu sebanyak 62 pekerja pengangkut sampah yang berada di Kantor Pekerjaan Umum dan Penata Ruang, yang mana seluruh populasi dijadikan sampel. Data dikumpulkan berdasarkan pemeriksaan kesehatan oleh dokter dan dengan kuesioner, kemudian dianalisa menggunakan uji statistik chi-square. Hasil: Hasil menunjukan bahwa pekerja yang mengalami penyakit kulit sebanyak 35 pekerja (56,5%). Berdasarkan hasil analisis chi-square didapatkan bahwa ada hubungan yang bermakna antara masa kerja dengan kejadian penyakit kulit pada pekerja pengangkut sampah dimana nilai (p-value= 0,006), Pemakaian Alat Pelindung Diri (APD) nilai (p-value= 0,008), personal hygiene nilai (p-value= 0,008). Kesimpulan: Untuk meminimalisir risiko terjadinya penyakit kulit pada pekerja pengangkut sampah disarankan perlunya disusun standar operasional prosedur yang aman, penyediaan sarana sanitasi agar dapat mengurangi resiko terkena penyakit kulit. Pentingnya pemakaian APD dan perilaku hidup bersih dan sehat selama bekerja, serta diharapkan pekerja menggunakan APD pada saat bekerja dan lebih memperhatikan personal hygiene.   Kata kunci      : Masa Kerja, APD, Personal Hygiene

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