scholarly journals Relationship Length of Time Patient Waiting In Poly Interne With Patient Satisfaction In Dr. Achmad Mochtar Bukittinggi Year 2017

2018 ◽  
Vol 9 (1) ◽  
pp. 54
Author(s):  
Tafdiel Tafdiel ◽  
Rinawati Kasrin
Keyword(s):  
Patient Satisfaction ◽  
Waiting Time ◽  
Health Workers ◽  
Wait Time ◽  
Bivariate Analysis ◽  
P Value ◽  
Cross Sectional ◽  
Relationship Length ◽  
Patient Waiting Time ◽  
Patient Waiting

Waiting time is the time that patients use to get health services starting from the place of registration until entering the doctor examination room. Patient waiting time is one component that causes patient dissatisfaction, which if patient waiting time is not in accordance with the standard that has been set that is for wait time is ≤ 60 minutes it will affect the patient satisfaction. The fact shows still found the patient complained waiting time in poli interne. This study aims to determine the relationship between patient waiting time in poly interne with patient satisfaction in Bukittinggi Hospital in 2017. Type of research used is quantitative with a cross-sectional approach. The population in this study amounted to 420 patients with the number of samples obtained as much as 81 using the technique of non-probability sampling that is accidental sampling. Data were analyzed using the chi-square test. The result of the analysis is more than partially (72.8%) nonstandard waiting time, (27.2%) standard waiting time. Bivariate analysis was found (66.1%) waiting time was not according to the standard of an unsatisfied patient, and (13.6%) waiting time according to standard and patient was not satisfied. Statistical test results obtained p-value 0.0001 (p <0.05), OR = 12.350. The conclusion of this study is there is a significant relationship between patient waiting time and patient satisfaction in RSUD Dr. Achmad Muchtar Bukittinggi in 2017. It is expected that employees and health workers to maintain and improve the performance and service to patients in accordance with predetermined standards, so patients will be satisfied if their expectations are in accordance with the desired. 

scholarly journals Analysis of Services on wait and Time Patient Satisfaction in Prof. dr. Soekandar Hospital

2019 ◽  
Vol 3 (1) ◽  
Author(s):  
Mas'ulun Mas'ulun
Keyword(s):  
Patient Satisfaction ◽  
Waiting Time ◽  
Quantitative Research ◽  
P Value ◽  
Pharmacy Services ◽  
Cross Sectional ◽  
Administrative Services ◽  
Patient Waiting Time ◽  
Analytic Design ◽  
Patient Waiting

Patient satisfaction is the main thing that a hospital needs to prioritize in order to survive  compete and maintain wahat  has  happened because the hospital is a business entity engaged in health services. This type of research is quantitative research with observational analytic design with cross-sectional approach. The sample size in this study is 103 respondents taken by simple random side. Data were collected using questionnaires and observation sheets, then analyzed using logistic regression test     Simultaneously administration, medical and pharmacy services have a significant effect on waiting time with Sig 0.005 <0.0. while partially only administrative service variables that affect the waiting time with a p-value of 0.036 <α = 0.05. Taken together the administrative services (x1) of medical services (x2) and pharmacy services (x3) are not related to Satisfaction (Y2). While partially there is no effect on satisfaction variables. There is a significant influence between waiting time and patient satisfaction. The results show that if the waiting time is fast then the patients will tend to be 9,435 times more likely to be satisfied. Satisfaction is greatly influenced by waiting time, therefore the hospital must always innovate by utilizing technology to shorten patient waiting time. shorten patient waiting time

scholarly journals Factors Associated With Patient Waiting Time at a Medical Outpatient Clinic: A Case Study of University of Nairobi Health Services

2021 ◽  
Vol 6 (12) ◽  
pp. 915-918
Author(s):  
Rebecca Bisanju Wafula (BSCN, MSCHSM) ◽  
Dr. Richard Ayah (MBCHB, MSC, PHD)
Keyword(s):  
Health Services ◽  
Health Care Providers ◽  
Waiting Time ◽  
Outpatient Clinic ◽  
Health Workers ◽  
Waiting Times ◽  
Care Providers ◽  
Cross Sectional ◽  
Patient Waiting Time ◽  
Patient Waiting

Background: Long waiting time in outpatient clinics is a constant challenge for patients and the health care providers. Prolonged waiting times are associated with poor adherence to treatment, missed appointment and failure or delay in initiation of treatment and is a major factor towards the perception of the patient towards the care received. Objective: To determine the waiting time and associated factors among out patients attending staff clinic at University of Nairobi health services. Method: A cross-sectional study design was used and data collected from 384 ambulatory patients over a period of four weeks using an interviewer administered pretested structured exit questionnaire with a time-tracking section. Simple random sampling was used to select respondents in a walk- in outpatient clinic set up. Data was cleaned and analysed using Statistical Package for Social Sciences (SPSS) 20. Analysis of variance (ANOVA), and cross tabulation was used to establish associations between the independent variable and dependent variables. Results: In total 384 patients were tracked and interviewed. The average patient waiting time was 55.3mins.Most respondents (52%) suggested that improving availability of staff at their stations would help to reduce patient waiting time. In this study, gender (P=0.005) and availability of doctors (p=0.000) were found to affect patient waiting time with women waiting longer than the male patients. Conclusion: Majority of the patients spent about an hour at the facility to be served. Inadequate number of health workers was the main cause of long waiting time.

scholarly journals HUBUNGAN WAKTU TUNGGU PENDAFTARAN DENGAN KEPUASAN PASIEN DI TEMPAT PENDAFTARAN PASIEN RAWAT JALAN (TPPRJ)

2021 ◽  
Vol 3 (2) ◽  
pp. 245-252
Author(s):  
Marice Simarmata ◽  
Balqis Wasliati Wasliati ◽  
Felix Kasim ◽  
Ira Cahyani Saragih
Keyword(s):  
Patient Satisfaction ◽  
Waiting Time ◽  
Cross Sectional Study ◽  
Patient Comfort ◽  
P Value ◽  
Initial Image ◽  
Chi Square ◽  
Cross Sectional ◽  
Time Relationship ◽  
Patient Waiting Time

Patient waiting time in service at Place Of Patient Outpatient Registration was one of the important factors that will determine the hospital's initial image. Patient waited time also becomes one of the potential components as the cause of dissatisfaction. If the waiting time in the old outpatient medical record then it will reduce patient comfort. This research aims to registration waiting time relationship with patient satisfaction in Outpatient Registration Place Grandmed of Hospital Lubukpakam 2017. In this paper type was observational cross-sectional study. The population in this research was the outpatient Outpatient Registration Place (TPPRJ) that 124 people were sampled by purposive sampling techniques, methods of data collection by interviewing indirectly by using a questionnaire, data analysis using Chi-square test. Based on the results of writing, it is known that the waiting time for registration in the fast category is 56.5%. Patient satisfaction in the satisfied category of 62.1%). There is a registration waiting time relationship with patient satisfaction in Outpatient Registration Place p-value (= 0.010) <α (= 0.05). Suggested for Outpatient Registration Place Officer Grandmed of Hospital Lubuk Pakam, should pay attention to the long waiting time at Outpatient Registration Place to work more quickly and precisely according to the SOP so that the patient always feel satisfied, happy with the services already provided by the clerk.

scholarly journals Perception Analysis of Installation Services Quality on Patient Satisfaction at Bhayangkara Hospital Level II Medan

2021 ◽  
Vol 2 (3) ◽  
pp. 1-8
Author(s):  
Gisna Hartini ◽  
Arifah Devi Fitriani ◽  
Iman Muhammad
Keyword(s):  
Patient Safety ◽  
Patient Satisfaction ◽  
Service Quality ◽  
Health Workers ◽  
Sampling Technique ◽  
Internal Communication ◽  
Bivariate Analysis ◽  
P Value ◽  
Cross Sectional ◽  
Multivariate Statistic

The purpose of this research is to analyze the influence of patient perception about professionalism, efficiency, patient safety and access of service to patient satisfaction at Inpatient Bhayangkara TK II Hospital Medan. The type of research used in this study is an analytical survey (explanatory research) with Cross-Sectional Study study design. The number of samples in this study were 54 patients who got service at the inpatient installation. Sampling technique by Accidental Sampling. The result of this research shows that the result of bivariate analysis to select multivariate analysis modeling candidate is statistically tested by using chi square test found that from the four variables all entered as multivariate modeling candidate. Then from the result of multivariate statistic test, it was found that p value (Sig) of professional variable (p = 0,024), efficiency (p = 0,025), access (p = 0,022) and patient safety (p = 0,048) which is significant to patient satisfaction at Inpatient Installation of Bhayangkara TK II Hospital Medan. The conclusion of the research shows that there is influence of service quality of inpatient installation which consist of profession, efficiency, access to service and patient safety to patient satisfaction. It is hoped that this research can make an actual input for health workers and the hospital. It is recommended that health workers carry out their duties according to the work SOP. Improve internal communication so that cooperation between health partners can run well in improving service quality and patient satisfaction.

scholarly journals ANALISIS HUBUNGAN WAKTU TUNGGU TERHADAP KEPUASAN PASIEN PADA PUSKESMAS MACCINI SOMBALA

2019 ◽  
Vol 12 (2) ◽  
pp. 99
Author(s):  
Dedi Maulana ◽  
Risma Tamrin ◽  
Andi Alim ◽  
Ali Imran
Keyword(s):  
Patient Satisfaction ◽  
Waiting Time ◽  
Health Workers ◽  
Observational Research ◽  
P Value ◽  
Chi Square ◽  
Cross Sectional ◽  
Significance Level ◽  
Purposive Sampling ◽  
Chi Square Test

Waiting time for services is a problem that often causes patient complaints in several health agencies. The length of time a patient waits at registration, examination, and reception drugs are reflects how the agencies manages the service component that is tailored to the patient's situation and expectations. This study aims to see the relationship between waiting time and patient satisfaction. This study uses an analytic observational research design with a cross-sectional study approach conducted at Public Health Center, Maccini Sombala of Makassar City. The sampling technique used purposive sampling with a total of 170 respondents. Analysis test with chi square test with significance level p <0.05. From the results of the chi square test waiting time for registration and examination of the drug to patient satisfaction, the p value = 0.000 and 0.021 <0.05 means Ho is rejected and Ha is accepted, meaning that there is a relationship between waiting time registration and examination with patient satisfaction. While the time of receiving drugs with patient satisfaction is obtained p = 0.400> 0.05 means that Ho is accepted and Ha is rejected, meaning there is no relationship between waiting time of taking drugs with patient satisfaction. So, it is recommended to health workers to be more committed and disciplined in providing services in accordance with the schedule that has been set.ABSTRAKWaktu tunggu pelayanan merupakan masalah yang sering menimbulkan keluhan pasien dibeberapa instansi kesehatan. Lamanya waktu tunggu pasien di pendaftaran, pemeriksaan, pengambilan obat mencerminkan bagaimana instansi tersebut mengelola komponen pelayanan yang disesuaikan dengan situasi dan harapan pasien. Penelitian ini bertujuan untuk melihat hubungan waktu tunggu dengan kepuasan pasien. Penelitian ini menggunakan desain penelitian observasional analitik dengan pendekatan studi Cross- sectional yang dilakukan di Puskesmas Maccini Sombala Kota Makassar. Teknik pengambilan sampel menggunakan purposive sampling dengan jumlah responden sebanyak 170 responden. Uji analasis dengan uji chi square dengan tingkat kemaknaan p < 0.05. Dari hasil uji chi square waktu tunggu pendaftaran dan pemeriksaa obat terhadap kepuasan pasien didapatkan nilai p=0.000 dan 0.021<0.05 berarti Ho ditolak dan Ha diterima artinya ada hubungan antara waktu tunggu pendaftran dan pemeriksaan dengan kepuasan pasien. Sedangkan waktu pengambilan obat terhadap kepuasan pasien di dapatkan nilai p=0.400>0.05 berarti Ho diterima dan Ha di tolak artinya tidak ada hubungan antara waktu tunggu pengambilan obat dengan kepuasan pasien. Sehingga, disarankan kepada petugas kesehatan agar lebih komitmen dan disiplin waktu dalam memberikan Pelayanan yang sesuai dengan jadwal yang telah ditetapkan.

scholarly journals The Use of Information Technology to Short the Waiting Time for Examination of Road Care Patients at RSU Islam Klaten

2021 ◽  
Vol 04 (01) ◽  
Author(s):  
Owin Bambang Wijanarko ◽  
Keyword(s):  
Information Technology ◽  
Patient Satisfaction ◽  
Health Services ◽  
Waiting Time ◽  
Waiting Times ◽  
Value Added ◽  
Outpatient Services ◽  
Cross Sectional ◽  
Patient Waiting Time ◽  
Patient Waiting

Background: Outpatient services are a reflection of hospital services.As a form of health service facility that organizes health efforts, hospitals often experience difficulties in managing information for both internal and external needs. One form of application is through service systems by utilizing information technology through the use of computer-based on information systems.The Lean Hospital concept, which has been successfully implemented in several hospitals, is expected to eliminate waste and add value added activity which will ultimately increase patient satisfaction. Purpose: The purpose of this study was to calculate patient waiting time with the application of information technology in the outpatient polyclinic of RSU Islam Klaten. Research methods: This type of research uses a descriptive analytic method. This research meth-od used a cross sectional approach. The sample in this study amounted to 81 respondents with the sampling technique using purposive sampling. The analysis in research using the t-test. The re-search instruments used included literature studies, interviews and direct observation of medical record officers, nurses of polyclinic nurses, registration departments, and patients at RSU Islam Klaten. Result: There is a significant relationship between waiting time and patient satisfaction p = 0.001. Patients with long waiting times were more dissatisfied (60.0%), while fast waiting times were more very satisfied (73.9%). Conclusion: The success of health services is seen from the patient's waiting time and patient satisfaction. Waiting time is the time used by patients to get health services from the registration point to getting in the doctor's examination room. Overall information technology shortens patient waiting time in parts of registration-polyclinic and Pharmacy.

Relationship Between Waiting Time on Patient Satisfaction at Baloi Permai Batam Puskesmas Year 2021

2022 ◽  
Vol 2 (1) ◽  
pp. 73-80
Author(s):  
Riza Suci Ernaman Putri ◽  
Veggi Klawdina ◽  
Fani Farhansyah
Keyword(s):  
Patient Satisfaction ◽  
Waiting Time ◽  
Waiting Times ◽  
P Value ◽  
Chi Square ◽  
Outpatient Unit ◽  
Level Of Satisfaction ◽  
Patient Waiting Time ◽  
The Relationship ◽  
Patient Waiting

Background: Medical records are an important part in assisting the implementation of service delivery to patients in hospitals. This research aimsMethods: Quantitative with survey research, a quantitative approach is used to find out how effective the relationship between waiting time and patient satisfaction is at the Baloi Permai Health Center.Results: The results of the chi square statistical test showed that the p-value of 0.001 was less than 0.050, so it can be said that there is a significant relationship between waiting time and patient satisfaction. The odds ratio for the relationship between waiting time and patient satisfaction is 7.263 with 95% CI between 2.143- 24.614. Patients with long waiting times are 7,263 or 7 times more likely to have a low level of satisfaction compared to patients whose waiting times are not too long.Conclusions: Based on the results of the study, it can be concluded that there is an effect of patient waiting time on outpatient satisfaction. The staff of the Baloi Perma Batam outpatient unit should further improve services, especially for waiting time for outpatients. Based on the results of the study, it can be concluded that there is an effect of patient waiting time on outpatient satisfaction. The staff of the Baloi Perma Batam outpatient unit should further improve services, especially for waiting time for outpatients.

Penanganan Issu Terkait Keselamatan Pasien di Rumah Sakit

2020 ◽  
Author(s):  
Kristin Natal Riang Gea
Keyword(s):  
Patient Safety ◽  
Health Workers ◽  
Sampling Technique ◽  
Good Health ◽  
Bivariate Analysis ◽  
P Value ◽  
Patient Identification ◽  
Cross Sectional ◽  
The Right ◽  
The Relationship

AbstrakKeselamatan pasien merupakan dasar dari pelayanan kesehatan yang baik. Pengetahuan tenaga kesehatan dalam sasaran keselamatan pasien terdiri dari ketepatan identifikasi pasien, peningkatan komunikasi yang efektif, peningkatan keamanan obat yang perlu diwaspadai, kepastian tepat lokasi, prosedur, dan tepat pasien operasi, pengurangan risiko infeksi, pengurangan risiko pasien jatuh. Tujuan penelitian untuk mengetahui hubungan antara pengetahuan dengan penerapan keselamatan pasien pada petugas kesehatan di Puskesmas Kedaung Wetan Kota Tangerang. Metode Penelitian menggunakan deskriptif korelasi menggunakan pendekatan cross sectional. Populasi sebanyak 50 responden. Teknik pengambilan sampel menggunakan total sampling. Instrumen yang digunakan berupa lembar kuesioner. Teknik analisa diatas menggunakan analisa Univariat dan Bivariat. Hasil Penelitian ada Hubungan Pengetahuan dengan Penerapan Keselamatan Pasien pada Petugas Kesehatan, dengan hasil, p value sebesar 0,013 &lt; 0,05 maka dapat disimpulkan bahwa ada Hubungan Pengetahuan dengan Penerapa Keselamatan Pasien pada Petugas Kesehatan. Kesimpulan penelitian ada Hubungan Pengetahuan dengan Penerapan Keselamatan Pasien.. AbstrackPatient safety is the basis of good health services. Knowledge of health personnel in patient safety targets consists of accurate patient identification, increased effective communication, increased safety of the drug that needs to be watched, certainty in the right location, procedure, and precise patient surgery, reduction in risk of infection, reduction in risk of falling patients. The purpose of this study was to determine the relationship between knowledge and the application of patient safety to health workers in the Kedaung Wetan Health Center, Tangerang City. The research method uses descriptive correlation using cross sectional approach. The population is 50 respondents. The sampling technique uses total sampling. The instrument used was a questionnaire sheet. The analysis technique above uses Univariate and Bivariate analysis. The results of the study there is a Relationship of Knowledge with the Implementation of Patient Safety in Health Officers, with the result, p value of 0.013 &lt;0.05, it can be concluded that there is a Relationship between Knowledge and Patient Safety Implementation in Health Officers. The conclusion of the study is the Relationship between Knowledge and the Implementation of Patient Safety.Keywords Knowledge, Patient safety, Health workers

scholarly journals HUBUNGAN MOTIVASI DAN PEKERJAAN IBU DENGAN PEMBERIAN MAKANAN PENDAMPING AIR SUSU IBU (MP-ASI) DINI PADA BAYI DI BAWAH USIA 6 BULAN

2021 ◽  
Vol 5 (1) ◽  
pp. 263-270
Author(s):  
Pandu Sandika ◽  
Nur Afrinis ◽  
Emdas Yahya
Keyword(s):  
Community Health ◽  
Complementary Feeding ◽  
Health Workers ◽  
Health Centre ◽  
Community Health Centre ◽  
Bivariate Analysis ◽  
P Value ◽  
Chi Square ◽  
Cross Sectional ◽  
Work Area

Complementary feeding of breastmilk to infants aged less than 6 months can cause health problems such as constipation, diarrhea and allergies. It will have an impact on the nutritional status of the infant. The purpose of this study was to determine the relationship between motivation and mother occupation with complementary feeding of breastmilk to infants under the age of 6 months in Naga Beralih village the work area of Community Health centre Kampar Utara in 2020. This type of research was analytic with cross sectional design. The population of this research was mothers who have infants aged 0-6 months in Naga Beralih village, the working area of Community Health centre Kampar Utara, totaling 41 people. Data collection tools in this study used a questionnaire. Data analysis in this study used univariate and bivariate analysis with chi square. The results showed that most of the respondents have high motivation in giving complementary breastfeeding, most of the respondents work, most of the respondents give complementary foods to infant under the age of 6 months. There was a relationship of motivation with complementary feeding with p value of 0.001. There was a work relationship with the provision of complementary feeding under the age of 6 months in Naga Beralih village the work area of Community Health centre Kampar Utara in 2020 with a p value of 0.002. For health workers, in order to increase education about the importance of complementary breastfeeding by forming classes for infants and toddlers to provide information and demonstrations, especially regarding the amount of complementary breastfeeding, types of food and timing of complementary feeding.

scholarly journals ANALYSIS OF RELATIONSHIP OF GENETIC HISTORY AND OBESITY WITH EVENT OF BREAST CANCER IN 2018

2019 ◽  
Vol 8 (1) ◽  
pp. 58-67
Author(s):  
V.A Irmayanti Harahap
Keyword(s):  
Breast Cancer ◽  
Health Workers ◽  
Breast Cancer Incidence ◽  
Reproductive Factors ◽  
Sampling Technique ◽  
Bivariate Analysis ◽  
P Value ◽  
Cross Sectional ◽  
Genetic History ◽  
Relationship Of

ABSTRACT Breast cancer is a malignancy in breast tissue that can originate from the ductal epithelium or lobule. Breast cancer is one of the most common types of cancer in Indonesia. Specific causes of breast cancer are still unknown, but there are many factors that are thought to have an influence on the occurrence of breast cancer including: reproductive factors, hormone use, obesity, fat consumption, radiation, family history and genetic factors, mutation factors This research is a cross sectional study to determine the relationship of genetic history and obesity with the incidence of breast cancer at Raden Mattaher Jambi Hospital in 2018. Collecting data from medical records. The population in this study were all women who were treated in Raden Mattaher Jambi Hospital as many as 240 people with a sample of 45 people. This research has been carried out on 04 to 19 July 2018 which was held at RSUD Raden Mattaher Jambi. The sampling technique in this study was simple random sampling with a checklist sheet. Data analysis in this study used univariate and bivariate analysis in the form of tables and frequencies. The results of this study indicate that the results obtained from the genetic history of 45 people there were 23 (51.1%) people, the picture of obesity there were 25 (55.6%) people with obesity. Based on the results of the study obtained an overview of the incidence of breast cancer, from 45 people there were 24 (53.3%) people with breast cancer and 21 (46.7%) did not have breast cancer. There was a correlation between genetic history and breast cancer incidence in Raden Mattaher Jambi Hospital in 2018 with a p value of 0,000. There is a relationship between obesity and the incidence of breast cancer in Raden Mattaher Jambi Hospital in 2018 with a p-value of 0.002.  It is expected that health workers can provide input and information to in formulating a program policy to prevent breast cancer in women Raden Mattaher Jambi Hospital.   Keywords      : Breast Cancer, genetic history, obesity Reading List : 21 (2005-2018)  

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