scholarly journals The Relationship between Waiting Time and Patient Satisfaction in The Outpatient of Public Hospital in Banjarbaru

2021 ◽  
Vol 5 (1) ◽  
pp. 60-66
Author(s):  
Ichsan Rizany

Background: Outpatients often complain about hospital services, one of which is waiting time. High complaints have an impact on patient satisfaction. Currently, in several outpatient rooms at the hospital, long queues and long waiting times frequently occur.Objective: This study aims to determine the correlation between waiting time and patient satisfaction at Public Hospital.Method: This study used a non-experimental approach with a cross-sectional design. Samples were 93 patients selected by using random sampling technique at the public hospital in Banjarbaru city. The instruments used were the patient satisfaction questionnaire and waiting time observation. Data were analyzed using the chi-square test.Results: The results showed that 35 (37.6%) patients felt the standard waiting time according to regulations from the ministry of health (60 minutes), while 55 (59.1%) patients were satisfied with the services provided. There was a significant relationship between waiting time and patient satisfaction (p-value = 0.021).Conclusion: It can be concluded that there is a relationship between waiting time and patient satisfaction. Hospitals can implement online registration and manage the arrival of doctors in outpatient care so that waiting times and patient satisfaction can be managed according to minimum service standards  

2019 ◽  
Vol 7 (1) ◽  
Author(s):  
Vivia Ozora Bitjoli ◽  
Odi Pinontoan ◽  
Andi Buanasari

Abstrack :Patient satisfaction level is considered as one of the very important dimension and is oneof the main indicators of the standard of a health facility which is due to the influence of health careon the hospital and it is this which makes the measurement of patient satisfaction is an importantcomponent.The purpose of this study was to determine the differences between patient satisfactionlevel on BPJS and Non BPJS users over registration services in Tobelo hospitals. This researchmethod using cross sectional design. The sampling technique used consecutive sampling techniquewith a total sample of 136 respondents. methods of data collection using questionnaires satisfactionlevel of service at the place of registration to measure the level of patient satisfaction BPJS and NonBPJS and statistical test using chi square test. The researchresults can be p-value of 0.000 (≤ α =0.05), which means there are significant differences. Conclusion there are differences between thelevel of patient satisfaction level on BPJS and Non BPJS users over registration services in Tobelohospitals.Keywords: Enrollment Services, BPJS patient and the Non BPJS, SatisfactionAbstrak : Tingkat kepuasan pasien dianggap sebagai salah satu dimensi yang sangat penting danmerupakan salah satu indikator utama dari standar suatu fasilitas kesehatan yang merupakan akibatpengaruh pelayanan kesehatan atas pihak rumah sakit dan hal inilah yang membuat pengukurankepuasan pasien menjadi komponen penting. Tujuan penelitian ini adalah untuk mengetahuiperbedaan tingkat kepuasan pasien BPJS dan Non BPJS terhadap pelayanan pendaftaran di RSUDTobelo. Metodepenelitian ini menggunakan desain cross sectional. Teknik pengambilan sampelmenggunakan teknik consecutive sampling dengan jumlah sampel sebanyak 136 responden. metodepengumpulan data menggunakan kuesioner tingkat kepuasan pelayanan di tempat pendaftaran untukmengukur tingkat kepuasan pasien BPJS dan Non BPJS dan uji statistic menggunakan uji chi square.Hasil penelitian di dapat nilai p-value sebesar 0,000 (≤ α = 0,05) yang berarti ada perbedaan yangsignifikan. Kesimpulan ada perbedaan antara tingkat kepuasan pasien BPJS dan Non BPJS terhadappelayanan pendaftaran di RSUD Tobelo.Kata kunci : Pelayanan Pendaftaran, pasien BPJS dan Non BPJS, Tingkat Kepuasan


2018 ◽  
Vol 1 (2) ◽  
pp. 99
Author(s):  
Laila Kamila ◽  
Maulidiyah Salim

Abstract: Coronary heart is a disease that offense to blood vessels and heart attack due to constriction of blood vessels. A high level of cholesterol in blood or exceeds the normal limit can form sediment in wall of blodd vessels which cause blood vessels constriction or blockage. This research object to determine whether there is a correlation between cholesterol level total and hypertension with coronary heart disease in patients who hospitalized in Regional Public Hospital of dr. Soedarso Pontianak. This study was used cross sectional design, purposive sampling technique, it gained 50 people as samples. The measurement of blood pressure was done in heart poly and cholesterol total level in clinic laboratory of Regional Public Hospital of dr. Soedarso by using enzymatic CHOD-PAP method. It can be obtained that 10 people had hypertension and 40 people did not.the average of total cholesterol was 224 mg/dl. Maximum value of total cholesterol was 224 mg/dl and 152 mg/dl as minimum value. Data has been analyzed by using statistical test, Chi-Square, to determine the correlation of total cholesterol wit coronary heart disease, obtained p value=0,024 (less than α=0,05). Correlation of hypertension and coronary heart disease gained p value=0,923 (more than α=0,05), it can be concluded that total cholesterol correlated with coronary heart disease, and there was not a correlation between hypertension and coronary heart disease.Abstrak: Jantung koroner adalah penyakit yang  menyerang pembuluh darah dan serangan jantung, karena penyempitan pada pembuluh darah. Kadar kolesterol yang tinggi dalam darah melebihi normal dapat membentuk endapan pada dinding pembuluh darah sehingga menyebabkan penyempitan dan tersumbatnya pembuluh darah. Penelitian ini bertujuan untuk mengetahui hubungan kadar kolesterol total dan hipertensi dengan penyakit jantung koroner pada pasien di RSUD dr. Soedarso Pontianak. Disain penelitian  ini menggunakan cross sectional, teknik pengambilan sampel yaitu purposive sampling, didapat jumlah sampel 50 orang. Pengukuran Tensi Darah dilakukan di poli Jantung dan pemeriksaan kadar kolesterol total di laboratorium klinik RSUD dr. Soedarso Pontianak dengan metode enzimatik CHOD-PAP. Hasil penelitian didapatkan 10 orang mengalami hipertensi dan 40 orang non hipertensi. Rata-rata kadar kolesterol total 224 mg/ dl. Nilai maksimum kadar kolesterol total yaitu 224 mg/dl dan nilai minimum yaitu 152 mg/dl. Analisa data dengan uji statistik Chi-square untuk mengetahui hubungan kolesterol total dengan penyakit jantung koroner didapatkan nilai p = 0,024 (lebih kecil dari  α 0,05). Uji hubungan hipertensi dengan penyakit jantung koroner didapat nilai p = 0,923 (lebih besar dari α 0,05), dapat disimpulkan terdapat hubungan kadar kolesterol total dengan penyakit jantung koroner dan tidak ada hubungan hipertensi dengan penyakit jantung koroner.


2020 ◽  
Vol 1 (1) ◽  
Author(s):  
Yulianti Wulandari ◽  
Siska Afri Nofita

In health service, nurses are at the forefront of providing health care, if the nurses don’t provide the care and not accompanied by EPEEP implementation (Explain, Pain, Elimination, Environment and Plan Of Return) it will have an impact on decreasing client satisfaction. From the results of the preliminary survey the nurses have not done EPEEP implementation method (Explain, Pain, Elimination, Environment and Plan Of Return) properly. And the achievement of patient satisfaction in the pandoria room of Awal Bros Batam Hospital from the results of satisfaction survey in September 2018, very satisfied category was 46%, satisfied category was 54% and less satisfied category was 2%. Therefore , it is necessary to implement EPEEP (Explain, Pain, Elimination, Environment and Plan Of Return) in providing services to clients. This study aimed to determine the Relation between EPEEP Implementation Methods (Explain, Pain, Elimination, Environment and Plan Of Return) With Patient Satisfaction at Pandoria Inpatient Awa Bros Batam in 2019. This type of research was descriptive correlation with cross sectional approach, 129 respondents selected using purposive sampling technique. Data were obtained by observation sheets on nurses about EPEEP implementation (Explain, Pain, Elimination, Environment and Plan Of Return) and provide satisfaction questionnaires to clients. The study was conducted in February until March 2019 in the Pandoria room. Analysis of the data used Chi square. There was a relationship between EPEEP implementation method (Explain, Pain, Elimination, Environment and Plan Of Return) with patient satisfaction and with nurses inpatient at Pandoria Awal Bros Batam Hospital, and the p-value was 0.00 (p <0.05). It can be concluded that the implementation of EPEEP (Explain, Pain, Elimination, Environment and Plan Of Return) can affect client satisfaction. Suggestions for future researchers can conduct research related to how long the nurse responds if there are patients who call or press the bell (Patient Calls) and for the Home Pain as an input to perform research related to nurse daily activity, because Pandoria Room compared to other inpatient rooms was the room with the highest number of patients and the highest mobile patients.


2018 ◽  
Vol 8 (2) ◽  
Author(s):  
Uliyatul Laili

Analysis of factors Affecting The Participant Pregnant Women Gymnactics in BPS Nina Surabaya. Pregnant women should get treatment during pregnancy. Treatment during pregnancy or antenatal care can be done via examination of pregnancy, pregnancy exercise, nutrition and other compliance requirements. Pregnancy exercise is an exercise undertaken to prepare and train the muscles so that it can be used to function optimally in a normal delivery.This study uses an analytical method with cross sectional design prospective. Sampling using total sampling technique. The independent variable is education, parity and maternal knowledge, while the dependent variable is exclusive breastfeeding. Data were analyzed using chi square test.The results showed a correlation between age and support of husband / family with the participation of pregnant women during pregnancy exercise with a p-value of <0.05, whereas for education and parity are not related to the participation of pregnant women against pregnancy exercise with a value of p>0.05.The conclusions of this study are the factors that influence the participation of pregnant women during pregnancy exercise is aged and the support of husband / family.


2020 ◽  
Vol 3 (1) ◽  
pp. 84-90
Author(s):  
Anggi Isnani Parinduri ◽  
Luci Riani Br Ginting ◽  
Irmayani Irmayani ◽  
Risa Elvira Prabaja

In line with current industrial growth which requires labor as the dominant element that manages raw materials, machinery, equipment and other processes in the workplace. Each workplace contains a variety of potential hazards that can affect the health of the workforce or can cause occupational diseases that are work stress. The purpose of this study is to describe the relationship between work duration and noise and work stress in paving block production unit workers at UD. Rizki Assila Ulfa Lubuk Pakam Deli Serdang Regency 2020. This research uses analytical descriptive method using cross sectional design. The population in this study were 30 paving block production unit workers with the sampling technique using Total Sampling. Data analysis was performed univariately and bivariately using the Chi-Square statistical test with α = 0.05. The results of the analysis show that there is a relationship between work duration and noise with work stress on paving block production unit workers at UD. Rizki Assila Ulfa Lubuk Pakam Deli Serdang Regency in 2020, namely the length of work p value (0.005) <α (0.05), and noise p value (0.031) < α (0.05). Based on the results of research it is recommended to workers that workers condemn personal protection by using Personal Protective Equipment (PPE) such as ear plugs that can protect the ears from noise caused by machines, so as to reduce exposure to noise that can interfere with health.


2017 ◽  
Vol 16 (1) ◽  
pp. 17 ◽  
Author(s):  
Aria Gusti

Judul : Faktor-Faktor Yang Berhubungan Dengan Gejala Neurotoksik Akibat Paparan Pestisida Pada Petani Sayuran Di Kenagarian Alahan Panjang Kabupaten SolokLatar belakang: Sekitar 60% petani penyempro sayur di Kanagarian Alahan Panjang mempunyai riwayat gejala neurotoksik.. Penelitian ini bertujuan untuk mengkaji faktor-faktor yang berhubungan dengan gejala gangguan syaraf pada petani penyemprot yang menggunakan pestisida di Kanagarian Alahan Panjang Kabupaten Solok.Metode: Penelitian ini merupakan penelitian observasional dengan rancangan cross-sectional. Subyek penelitian sebanyak 75 responden. Penarikan sampel dilakukan secara random. Variabel yang dikaji dalam penelitian ini meliputi jenis pestisida, komposisi pestisida, pemakaian alat pelindung diri, dan gejala neurotoksik. Instrument penelitian menggunakan kuesioner Q18 versi Jerman. Analisis data menggunakan uji Chi-square pada taraf signifikasi 5%.Hasil: Hasil penelitian menunjukkan sebanyak 62,7% petani penyemprot sayuran pernah mengalami gejala neurotoksik. Hasil analisis statistik menunjukkan ada hubungan signifikan antara jumlah dan komposisi pestisida yang digunakan dengan gangguan neurotoksik pada petani sayuran (p-value <0,05). Sedang kebiasaan pemakaian alat pelindung diri tidak berpengaruh terhadap kejadian gangguan neorotoksin.  Simpulan: Jumlah dan komposisis pestisida berhubungan dengan gangguan neurotoksik pada petani sayuran di Kanagarian Alahan Kabupaten Solok. Petani sayur disarankan untuk memperhatian komposis pestidian dan tidak menggunakan secara berlebihan dalam menyemprot sayuran. AbstractTitle: Factors related with neurotoxic symptoms on pesticides exposed vegetable farmer in Kanagarian Alahan Panjang, Solok DistrictBackground: Around 60% of vegetable farmer sprayer in Kenagarian Alahan Panjang have experienced of the neurotoxic symptoms. The purpose of this study was to determine factors associated with neurotoxic symptoms on vegetable farmer sprayer with pesticide in Kenagarian Alahan Panjang Solok District in 2016. Method: Type of this research was quantitative using cross-sectional design. The sample were 75 respondents. Sampling using simple random sampling technique. Processing data using univariate and bivariate analysis with chi-square test. Results: The result of this research showed (62,7%) vegetable farmer sprayer have experienced of the neurotoxic symptoms. Bivariate analysis showed there were significant relationship (p<0,05) between pesticide composition and amount of pesticide with neurotoxic symptoms. There was no significant relationship between use of personal protective equipment with neurotoxic symptoms. Conclusion: The number and compostion of pesticides were factors which had associated significantly with neurotoxic symptoms. It was suggested to vegetable farmers to change organofosfat pesticide which was not dangerous to health like faction of pyrethroids. Vegetable farmers were suggested to use appliance protector of X’self completely when activity of mixing and application of pesticide.


2020 ◽  
Vol 10 (1) ◽  
pp. 340-348
Author(s):  
Sarkiah Sarkiah ◽  
Fadhiyah Noor Anisa ◽  
Rizqy Amelia

 ABSTRAKLatar Belakang: Sekarang ini masih cukup tinggi angka kematian bayi salah satu penyebabnya adalah hipotermi. Salah satu penyebab hipotermi adalah ketidakpahaman dan ketidakmampuan ibu tentang cara memandikan bayinya dengan benar oleh karena itu bisa terjadi permasalah terhadap bayinya.Tujuan: Mengetahui hubungan sikap dan kemampuan ibu nifas tentang cara memandikan bayi di wilayah kerja Puskesmas S.Parman Banjarmasin.Metode: Penelitian menggunakan metode  survei analitik dengan rancangan  cross-sectional. Populasi ibu nifas di wilayah kerja Puskesmas S.Parman Banjarmasin berjumlah 199 orang. Sampel sebanyak 45 responden dengan teknik pengambilan Acidental sampling. Data dianalisis menggunakan uji chi square dengan tingkat kepercayaan 95%.Hasil: Responden di Puskesmas S.Parman Banjarmasin memiliki sikap positif yaitu 25 responden (55,6%), dan memandikan bayi dengan cara yang tidak baik yaitu 24 responden (53,3%). Hasil analisis menunjukkan ada hubungan antara sikap ibu (p-value = 0,021) dan kemampuan ibu nifas (p-value = 0,0001) tentang cara memandikan bayi.Simpulan: Ada hubungan sikap dan kemampuan ibu nifas tentang cara  memandikan bayi di Wilayah Kerja Puskesmas S.Parman Banjarmasin. Kata Kunci: Cara memandikan bayi, sikap, kemampuan, nifas. CORRELATION BETWEEN ATTITUDES AND POSTPARTUM MOTHERS’ ABILITIES ON  HOW TO DO BABY-BATHING IN THE WORKING AREA OF PUSKESMAS S.PARMAN   BANJARMASINABSTRAKBackground: Now there is still a high rate of infant mortality, one of the causes is hypothermia. It is the lack of understanding and the inability of the mother to do baby-bathing properly her baby.Purpose: Knowing the correlation between attitudes and postpartum mothers’ abilities of about how to do baby-bathing in the working area of Puskesmas S.Parman Banjarmasin.Method: The study used an analytical survey method with a cross-sectional design. The population was 199 people. The sample of 45 respondents with Accidental sampling technique. Data were analyzed using the chi-square test with a confidence level of 95%.Result: The respondents whose positive attitudes were 25 people (55.6%), and did well baby-bathing were 24 people (53.3%). The results of the analysis showed that there was a correlation between maternal attitudes (p-value = 0.021) and the ability of postpartum mothers (p-value = 0.0001) on how to bathe the baby.Conclusion: There is a correlation between attitudes and postpartum mothers abilities on how to do baby-bathing in the working area of Puskesmas S.Parman Banjarmasin. Keyword: How to do baby-bating, Attitude, ability, Postpartum.


2015 ◽  
Vol 1 (01) ◽  
Author(s):  
Ayu Astari ◽  
Grace Solely Houghty ◽  
Renova Oktarini Br. Sibuea

ABSTRAK Pendahuluan: Sikap caring adalah salah satu identitas profesi keperawatan yang berusaha ditanamkan oleh institusi pendidikan keperawatan melalui proses sosialisasi profesi. Namun, pada kenyataannya ditemukan sikap mahasiswa yang tidak menunjukkan sikap caring. Tujuan penelitian ini adalah untuk mencari tahu ada atau tidaknya hubungan antara sosialisasi profesi dengan sikap caring mahasiswa. Landasan teori yang dipakai adalah model sosialisasi profesi Hinshaw dan Theory of Caring Swanson. Metode: Metode penelitian yang digunakan adalah metode kuantitatif, menggunakan pendekatan cross sectional. Populasi penelitian ini adalah 45 mahasiswa angkatan 2011 Fakultas Ilmu Keperawatan Universitas x. Sample diambil menggunakan teknik total sampling. Data diolah dan dianalisis menggunakan chi-square. Hasil: Hasil yang diperoleh dari penelitian menunjukan nilai signifikansi hubungan sosialisasi profesi dengan sikap caring sebesar 0,019. Uji korelasi sosialisasi profesi dengan setiap kategori caring Swanson menunjukkan hubungan dua sub variabel caring yaitu “knowing” (p value = 0,001) dan “being with” (p value = 0,04) sebagai dua komponen yang sangat dipengaruhi oleh proses sosialisasi profesi. Hasil penelitian menunjukkan adanya hubungan yang signifikan antara sosialisasi profesi dengan sikap caring mahasiswa. Diskusi: Penelitian ini merekomendasikan agar penelitian selanjutnya dapat mengobservasi perilaku caring mahasiswa sehingga hasil yang didapatkan lebih akurat. Kata Kunci : Sosialisasi Profesi, Sikap Caring, Pendidikan Keperawatan  ABSTRACT Introduction : Caring attitude is one of the professional identity that is tried to be internalized by the nursing education institution through professional socialization process. The process begin since the students entering the faculty and improving as the time goes by. However, in reality, there are students who do not show caring attitude. The aim of this study was to find out if there is a correlation between professional socialization and caring attitude. Theoretical basis used is a model professional socialization Hinshaw and Swanson’s Caring theory. Method: The study used quantitative method with cross-sectional design. The population was 45 batch 2011 nursing students of Faculty of Nursing, University of x, using total sampling technique. The data analyzed using chi-square. Result: The significancy result of the correlation test between professional socialization and caring attitude is 0,019. The study also found that two sub variables of caring that are correlated with professional socialization are “knowing” (p value= 0,001) and “being with” (p value = 0,04). The results of this study indicate that there is significant relationship between professional socialization and sudent’s caring attitude. Discussion: This research recommends that further research can observe nursing student’s caring behavior in order to obtain more accurate results. Keyword: Professional Socialization, Caring attitude, Nursing Education  Full printable version: PDF


2020 ◽  
Vol 11 (1) ◽  
pp. 1401-1407
Author(s):  
Tutin Marlia

ABSTRAKMenarche merupakan menstruasi pertama yang biasa terjadi pada seorang gadis pada masa pubertas, yang biasanya muncul usia 11 sampai 14 tahun.Banyak hal yang mempengaruhi menarche pada remaja putri, antara lain adanya perubahan hormon yang mempengaruhi kematangan sel dan asupan gizi yang dikonsumsi saat menjelang datangnya menarche. Akhir-akhir ini, remaja putri sering mengalami menstruasi dini, dimana usia rata-rata saat menstruasi dimulai adalah antara 12-13 tahun, tetapi pada sebagian kecil remaja putri yang tampak normal,menarche mungkin muncul pada usia sedini 10 tahun atau selambat 16 tahun. Tujuan penelitian ini adalah untuk mengetahui Hubungan Status Gizi dengan Menstruasi Dini. Jenis Penelitian yang digunakan dalam penelitian ini adalah kuantitatif dengan desain survei analitik dengan menggunakan rancangan cross sectional. Populasi dalam penelitian ini adalah siswi SMPN II Indramayu yang berjumlah 137 orang, teknik pengambilan sampel dalam penelitian ini menggunakan sampel random sampling secara acak sistematis dengan kriteria inklusi siswa yang sudah menstruasi yaitu sejumlah 97 orang. Tehnik analisa data menggunakan uji Chi Square.Hasil penelitian ini adalah terdapat hubungan yang signifikan antara status gizi responden dengan menstruasi dini dengan nilai P value 0.003.Kata Kunci: Status Gizi, Menstruasi Dini ABSTRACTMenarche is the first menstruation that usually occurs in a girl at puberty, which usually appears at aged 11 to 14 years old. Many things affect menarche in young women, including hormonal changes that affect cell maturity and nutritional intake consumed just before the arrival of menarche. Lately, young women often experience early menstruation, where the average age when menstruation begins is between 12-13 years old, but in a small proportion of adolescent girls who appear normal, menarche may appear as early as 10 years old or as late as 16 years old. The purpose of this study was to determine the Relationship of Nutrition Status and Early Menstruation.This type of research used in this research is quantitative with analytic survey design using cross sectional design. The population in this study were 137 students of SMPN II Indramayu, the sampling technique in this study used systematic random random sampling with the inclusion criteria of 97 menstruating students. Data analysis techniques using the Chi Square testThe results of this study show that there is a significant relationship between the nutritional status of respondents with early menstruation with the P value of 0.003.Keywords: Nutrition Status, Early Menstruation


2018 ◽  
Vol 6 (3) ◽  
pp. 227
Author(s):  
I Gusti Agung Putu Mahendra ◽  
Farapti Farapti

Background : Acute Respiratory Infection (ARI) is one of the main causes of high rates of mobility and mortality in infants in developing countries in the world. In 2015 the death rate from respiratory problems was 920,136 people, the most common in South Asia and Africa. Purpose : This study aims to analyze the relationship between the physical condition of the house and the smoking behavior of family members with the incidence of ARI in infants in Sidotopo, Surabaya. Methods: This research was an observational analytic study using cross sectional design. The sample size uses simple random sampling technique where all existing data and meet the inclusion and exclusion criteria have the same opportunity to be selected as samples. This study used chi square statistical test to determine the relationship between the physical condition of the house and the incidence of ARI Results: There is a relationship between lighting (PR = 3.35; p-value = 0.01), ventilation (PR = 5.75; p-value = 0.01), kitchen smoke holes (PR = 4.05 ; p-value = 0.01), roof of the house (PR = 3.07; p-value = 0.02), smoking behavior (PR = 5.63; p-value = 0.01) with ARI incidence and not there was a relationship between the wall of the house (PR = 0.64; p-value = 0.68) with the incidence of ARI. Conclusion: There was an relationship between the physical conditions of the house (lighting, ventilation, kitchen smoke holes, roofs of houses) and smoking with incidence of ARI in infants at Sidotopo Village. 


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