scholarly journals ANALISIS KEPUASAN PENGGUNA ZOOM CLOUD MEETINGS SEBAGI MEDIA PEMBELAJARAN MENGGUNAKAN MODEL DELONE & MCLEAN

2021 ◽  
Vol 3 (2) ◽  
pp. 216-222
Author(s):  
Bangbang Supriadi ◽  
Sari Susanti
Keyword(s):  
Cloud Computing ◽  
User Satisfaction ◽  
Information Quality ◽  
Pandemic Virus

Aplikasi Zoom meeting cloud  merupakan layanan konferensi video berbasis cloud computing. aplikasi ini memungkinkan penggunanya bertatap muka dengan pengguna lainnya secara virtual yang telah tergabung sebelumnya. Aplikasi tersebut meningkat penggunanya ditengah pandemic virus yang sedang melanda. Penelitian ini dilakukan untuk menganalisis kepuasan pengguna aplikasi Zoom Meeting Cloud khususnya Mahasiswa Universitas Adhirajasa Reswara Sanjayauntuk malakukan pembelajaran jarak jauh. Penelitian ini menggunakan metode Delone & McLean menggunakan empat variabel yaitu Kulitas Informasi (Information Quality), Kualitas Sistem (Sistem Quality), Kualitas Layanan (Service Qaulity), Kepuasan Pengguna (User Satisfaction).Pengumpulan data dilakukan dengan cara menyebarkan kuisioner secara onlinekepada Mahasiswa Universitas Adhirajasa Reswara Sanjayadan mengambil Samplesebanyak 50 responden. Metode pengolahan data yang digunakan adalahRegresi Linear berganda menggunakan SPSS 21. Hasil penelitian ini menunjukan variabel Kulitas Informasi (Information Quality), Kualitas Sistem (Sistem Quality), Kualitas Layanan (Service Qaulity),Kepuasan Pengguna (User Satisfaction).memiliki nilai korelasi sebesar 0,807 terhadap keberhasilan kinerja sistem, artinya variabel independen dan dependen dalam penelitian ini memiliki hubungan yang kuat, nilai F hitung sebesar 28,619nilai R Square (R2) sebesar 65,1%, sedangkan sisanya dipengaruhi oleh variabel lain yang tidak dimasukan dalam model ini.Dengan demikian menyatakan bahwa variabel Kualitas Informasi (X1), Kualitas Sistem (X2), dan Kualitas Layanan (X3) secara simultan berpengaruh positif terhadap Kepuasan Pengguna (Y) dapat diterima.

Understanding cloud computing success and its impact on firm performance: an integrated approach

2020 ◽  
Vol 120 (5) ◽  
pp. 963-985 ◽  
Author(s):  
Abul Khayer ◽  
Yukun Bao ◽  
Bang Nguyen
Keyword(s):  
Cloud Computing ◽  
Information Systems ◽  
Firm Performance ◽  
User Satisfaction ◽  
Information Quality ◽  
Equation Modeling ◽  
Successful Implementation ◽  
System Quality ◽  
Content Type ◽  
It Capability

PurposeThis study aims to investigate the determinants of successful implementation of cloud computing and, further, examines how cloud computing success influences firm performance.Design/methodology/approachThe authors developed a conceptual framework based on the integration of several strands of literature in business studies and information systems. To test the proposed model, data were collected from 300 Chinese firms which have adopted cloud computing. To analyze the data, partial least squares structural equation modeling (PLS-SEM) was used. An importance-performance map analysis (IPMA) was also conducted to identify the critical factors that exhibit high importance but low performance.FindingsThe results of the study revealed that end-user satisfaction, information quality, system quality, managerial information technology (IT) capability and technical IT capability significantly affect cloud computing success. Additionally, cloud computing success has a strong and positive impact on firm performance. IPMA further confirms that managers need to concentrate more on system quality, information quality, user satisfaction and technical IT capability.Originality/valueThis paper is one of the few attempts to integrate several theoretical frameworks (i.e. IT capabilities and resource-based view, expectation-confirmation theory, and information system success theory) to develop a comprehensive model for understanding the key determinants of cloud computing success and its impact on firm performance. This study makes a useful contribution to the conventional information systems (IS) literature and IT management practice.

EFFECT OF TOP MANAGEMENT SUPPORT, SYSTEM QUALITY, AND INFORMATION QUALITY ON SATISFACTION ACCOUNTING INFORMATION SYSTEM USERS IN LEMBAGA PERKREDITAN DESA (LPD) IN UBUD DISTRICT

2019 ◽  
Vol 1 (1) ◽  
pp. 123-142
Author(s):  
Sang Ayu Putu Arie Indraswarawati ◽  
I Putu Deddy Samtika Putra ◽  
Ni Wayan Cahyani
Keyword(s):  
Information System ◽  
Support System ◽  
User Satisfaction ◽  
Information Quality ◽  
Accounting Information ◽  
Top Management ◽  
Management Support ◽  
System Quality ◽  
Accounting Information System ◽  
Top Management Support

The use of Accounting Information System (AIS) is very helpful in accommodating all the information needed to make an accurate decision. Indicators in determining the good and bad performance of an information system can be seen through AIS user satisfaction and usage. The purpose of this study was to determine the effect of top management support, system quality and information quality on AIS user satisfaction. The sample selection method used was purposive sampling. The research sample was 147 people consisting of administrators, loan officers and savings at 29 Lembaga Perkreditan Desa (LPD) in Ubud Subdistrict. The data in this study is primary data which is the answer from the questionnaire. The regression results show that all variables have a significance of 0,000. It shows that top management support, system quality and information quality have positive influences on Accounting Information System user satisfaction.

Success Factors of Social Media Applications (SMA): Case Study among UUM Students

2021 ◽  
Vol 12 (3) ◽  
pp. 2733-2745
Author(s):  
Mazlan Mohd Sappri Et.al
Keyword(s):  
Social Media ◽  
Service Quality ◽  
User Satisfaction ◽  
Mobile Application ◽  
Information Quality ◽  
Success Factors ◽  
Reference Model ◽  
Mobile App ◽  
Media Applications

Social media application (SMA) shows several important functions that causing theincrement of usage among mobile application or mobile app users, especially among18 to 28 years-old users. This causing several developers to create their own SMA thathave been targeted to mobile app users. However, only several SMA managed tobecome popular and successful in term of usage, leaving other unpopular SMA in thelower rank of the Google PlayStore. SMA created by developer in Malaysia face thesame situation as mentioned before where those SMA were supposed to attractMalaysian mobile users more. To assess this situation, this study aims to identify thesuccess factors of SMA usage and develop a set of metric based on the success factorsusing research model that have been developed in the past. Information SystemSuccess Model (ISSM) were studied and chosen as the reference model for this studybecause the model is suitable and have been used by other researchers in studiesregarding social media and SMA. ISSM contains several success factors like systemquality, service quality and information quality that affect the user satisfaction and useof a system, where this model were modified in this study with the addition ofnetworking quality and perceive privacy factors. This study were conducted on 380Universiti Utara Malaysia (UUM) students and after analysing the data collected, allproposed success factors except of service quality were found to have a positive impacttowards user satisfaction and usage. The success factors were included in the metricdesign and the metric were presented in an evaluation form for SMA developer inMalaysia to evaluate and applied the metric in their SMA.

Pengukuran Kepuasan Pengguna Website Politeknik ATI Padang Berdasarkan Persepsi Pengguna Internal

2021 ◽  
Vol 2 (2) ◽  
pp. 65
Author(s):  
Rizaldi Sardani ◽  
Demi Ramadian ◽  
Wahyu Fitrianda Mufti ◽  
Suci Oktri Viarani M
Keyword(s):  
Higher Education ◽  
Customer Satisfaction ◽  
User Satisfaction ◽  
Information Quality ◽  
Education Institution ◽  
Likert Scale ◽  
Independent Variables ◽  
Interaction Quality ◽  
Academic Activities ◽  
The Government

Website is an important part of any organization namely in the government, business, health and education sectors. In the world of higher education, website can be used to disseminate information related to campus life as well as a medium for promoting the existence of the campus to the outside world. As a higher education institution, Polytechnic ATI Padang own a website which is used to display various information about campus academic activities. In its management, the level of user satisfaction of the website of Polytechnic ATI Padang has never been measured. The Webqual 4.0 method used in this study aims to measure the satisfaction of internal website users by looking at the dimensions of Usability, Information Quality, Interaction Quality and Customer Satisfaction. Measurements performed by using a questionnaire instrument with Likert scale then calculated with the help of SPSS software. The results obtained that the independent variables, namely Usability, Information Quality, Interaction Quality have an influence on the dependent variable Customer Satisfaction of 70.1% and there are still 29.9% of other independent variables that can affect the dependent variable Customer Satisfaction. Furthermore, based on the results of the calculation of the satisfaction level with Likert scale, it was found that the variables of Usability, Information Quality, Interaction Quality and Customer Satisfaction received a satisfied interpretation, so it can be concluded that the Polytechnic ATI Padang website provides good service to its users.

scholarly journals Cloud Computing based on the Load Balancing Algorithm

2018 ◽  
Vol 7 (4.7) ◽  
pp. 131
Author(s):  
NV Abhinav Chand ◽  
A Hemanth Kumar ◽  
Surya Teja Marella
Keyword(s):  
Cloud Computing ◽  
Load Balancing ◽  
User Satisfaction ◽  
Easy Access ◽  
Future Research ◽  
Computing Technology ◽  
Main Challenge ◽  
Load Balancing Algorithm ◽  
And Performance ◽  
Time Resource

Emerging cloud computing technology is a big step in virtual computing. Cloud computing provides services to clients through the internet. Cloud computing enables easy access to resources distributed all over the world. Increase in the number of the population has further increased the challenge. The main challenge of cloud computing technology is to achieve efficient load balancing. Load balancing is a process of assigning load to available resources in such a way that it avoids overloading of resources. If load balancing is performed efficiently, it improves QoS metric including cost, throughput, response time, resource utilization and performance. Efficient load balancing techniques also provide better user satisfaction. Various load balancing algorithms are used in different scenarios for ensuring the same. In the current research, we will study different algorithms for load balancing and benefits and limitations caused to the system due to the algorithms. In this paper, we will compare static and dynamic load balancing algorithms for various measures of efficiency. These will be useful for future research in the concerned field. 

scholarly journals Evaluasi Kualitas Layanan Website Alumni Menggunakan Metode Webqual 4.0

2019 ◽  
Vol 5 (2) ◽  
pp. 105
Author(s):  
Anisa Yulandari ◽  
Wing Wahyu Winarno ◽  
Asro Nasiri
Keyword(s):  
Quality Of Service ◽  
User Satisfaction ◽  
Information Quality ◽  
Three Dimensions ◽  
Job Seekers ◽  
End User ◽  
Interaction Quality ◽  
Service Interaction

Website Portal Alumni Amikom Yogyakarta yang dapat diakses pada alamat domain alumni.amikom.ac.id merupakan bagian dari Universitas Amikom Yogyakarta yang berfungsi sebagai sarana berbagi informasi sekaligus bertindak sebagai penghubung antara perusahaan pencari tenaga kerja dan para pencari kerja khususnya alumni Universitas Amikom Yogyakarta. Selama ini website alumni sudah berjalan belum dilakukan evaluasi terhadap kualitas layanan website yang didasarkan pada persepsi pengguna akhir sebagai umpan balik kepada pengelola website sehingga pengelola dapat mengetahui sejauh mana kepuasan pengguna dan kualitas layanan yang sudah diberikan. Tujuan dari penelitian ini yaitu untuk mengetahui kualitas layanan website alumni menggunakan tiga dimensi yang ada pada metode Webqual 4.0. Tiga dimensi itu sendiri terdiri dari Kegunaan, Kualitas Informasi, dan Kualitas Interaksi Layanan. Pendistribusian kuisioner dilakukan terhadap 200 sampel responden. Kesimpulan dari penelitian ini adalah adanya pengaruh ketiga dimensi Webqual 4.0 terhadap kepuasan pengguna. Dimensi yang paling berpengaruh yaitu Kualitas Informasi dan Kualitas Interaksi Layanan. Hal ini berarti peningkatan dapat dilakukan pada indicator yang memiliki nilai rata-rata terendah. Peningkatan pada dimensi Kualitas Informasi dapat dilakukan perbaruan secara berkala sehingga informasi yang disajikan menjadi lebih relevan. Sedangkan untuk dimensi Kualitas Interaksi Layanan dapat dilakukan dengan meningkatkan pelayanan terhadap keluhan seputar website alumni.Kata Kunci — Kualitas Layanan, Website Alumni, Webqual 4.0The Alumni Amikom Yogyakarta Website which can be accessed at the domain address alumni.amikom.ac.id is part of the Amikom University of Yogyakarta which serves as a means of sharing information while acting as a liaison between the company and job seekers, especially alumni of Yogyakarta Amikom University. So far, the alumni website has been running, yet an evaluation of the quality of website services has been carried out based on the perception of the end user as feedback to the website manager so that the manager can find out how far the user satisfaction is and the quality of the service provided. The purpose of this study is to determine the quality of the alumni website service using three dimensions that exist in the method of Webqual 4.0, there are Usability, Information Quality, and Service Interaction Quality. The conclusion of this study is the influence of the three dimensions of Webqual 4.0 on user satisfaction. The most influential dimensions are Information Quality and Service Interaction Quality. This means that an increase can be made on an indicator that has the lowest average valueKeywords— Quality of Service, Alumni Website, Webqual 4.0

scholarly journals ANALYSIS OF SYSTEM QUALITY, INFORMATION QUALITY AND PERCEIVED USEFULNESS TO USER SATISFACTION

2019 ◽  
pp. 62
Author(s):  
Tiana Tiana ◽  
Bambang Sugiharto ◽  
Indah Umiyati
Keyword(s):  
User Satisfaction ◽  
Structural Equation ◽  
Information Quality ◽  
Partial Least Square ◽  
Perceived Usefulness ◽  
Equation Modeling ◽  
Significant Positive Effect ◽  
Quality Of Information ◽  
Positive Effect

This study aims to test and analyze the quality of the system against perceived usefulness, the quality of information against perceived usefulness, the quality of the system to user satisfaction, Information Quality to user satisfaction and perceived usefulness to user satisfaction. The population in this research is employees teller and customer service department of Bank BJB in subang city. Sampling technique is nonprobability sampling by using purposive sampling method. The type of data used is primary data with questionnaire data collection method. Hypothesis testing used is Structural Equation Modeling (SEM) approach with variance Structural equation test or better known as Partial Least Square (PLS). The result of the research shows that Quality System has a significant positive effect on Perceived Usefulness, Quality of Information has a significant positive effect on Perceived Usefulness, Quality of System has a significant positive effect on user satisfaction, Information Quality has positive significant effect on user satisfaction, and Perceived Usefulness has no effect to User Satisfaction

scholarly journals Measuring User Assessments and Expectations: The Use of WebQual 4.0 Method and Importance-Performance Analysis (IPA) to Evaluate the Quality of School Websites

2019 ◽  
Vol 4 (1) ◽  
pp. 76
Author(s):  
Aulia Akhrian Syahidi ◽  
Arifin Noor Asyikin ◽  
Subandi Subandi
Keyword(s):  
Performance Analysis ◽  
Digital Media ◽  
User Satisfaction ◽  
Structural Equation ◽  
Information Quality ◽  
Equation Modeling ◽  
Accurate Information ◽  
Data Processing Software ◽  
A Value ◽  
School Websites

As time goes by and technology advances, any information can be easily obtained from many media, both from various print media or digital electronic media. One of the fastest growing digital media and the main choice for individuals or agencies to get fast and accurate information is the website. One of the benefits of the website is that it can be used as an effective promotional media because it can be accessed by anyone and at any time. This study discusses the evaluation of school websites with a case study at the SMK Muhammadiyah 1 Banjarmasin using the WebQual 4.0 and Importance-Performance Analysis (IPA) methods. This study aims to measure user ratings of performance and expectations of users/visitors to the website of the SMK Muhammadiyah 1 Banjarmasin. The data in this study were obtained from the questionnaire using a sample of web visitors themselves, both through online based questionnaires and offline questionnaires with paper. This study uses data processing software, namely Structural Equation Modeling (SEM) 2.0. It can be concluded that in this study the results are measured by the level of performance (actual) and the level of importance (expectations) which shows that there is an overall gap for all dimensions -0.38 ie the website needs improvement and tends to still not be as expected. The biggest gap is in the Usability dimension with the largest value being -1.07 on USE5 variables, which means that the appearance of this website tends to be unattractive, not in line with expectations, and needs improvement. Then the acquisition of the value of R Square for the variable user satisfaction is 0.61, which means that the value indicates that the variable user satisfaction can be explained by usability, information quality, and service interaction with a value of 67.7%, while the remaining 32.3% is influenced by variables others not found in the research model.

scholarly journals Peningkatan Efisiensi Kerja Guru Melalui Pembuatan Aplikasi Rapor Berbasis Komputer

2019 ◽  
Vol 4 (2) ◽  
pp. 363-370
Author(s):  
Romy Budhi Widodo ◽  
Mochamad Subianto ◽  
Grace Imelda
Keyword(s):  
Junior High School ◽  
User Satisfaction ◽  
Information Quality ◽  
Application Development ◽  
Interface Quality ◽  
Software Application ◽  
Computer Based ◽  
The Mean ◽  
Spiral Model ◽  
Prototype Evaluation

The domain of the activity is technology for the society whereas the focus is practical computer science for the society. The background of our activity is based on the needs of YPK junior high school in Malang city, Indonesia. The school need to develop computer-based school report card and also daily grade card for teachers. The method for software/application development is spiral model which consist of the cycle of system identification, risk analysis, and enhancement of the prototype to be an operational prototype. Evaluation of the product was based on the Computer System Usability Questionnaire (CSUQ) from IBM. The CSUQ using 5 scale of Likert scale contains three categories: 1) system usefulness (SYSUSE), 2) information quality (INFOQUAL), and 3) interface quality (INTERQUAL). The mean rank’s result in order from the greatest to the lowest is SYSUSE, INTERQUAL, and INFOQUAL, respectively. It was reported that SYSUSE category was superior to INFOQUAL (U = 3369.5, p = 0.0005). Overall, the user satisfaction score is 78.4%, which is in the “worthy” category

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