scholarly journals Assistência psiquiátrica prestada por técnicos de enfermagem

2018 ◽  
Vol 12 (3) ◽  
pp. 618
Author(s):  
Aldo Mattos ◽  
Marciana Fernandes Moll ◽  
Mariana Oliveira Souto ◽  
Moisés Augusto De Paiva Neves

RESUMOObjetivo: investigar as práticas assistenciais dos técnicos de Enfermagem às pessoas com transtornos mentais. Método: estudo qualitativo, descritivo, com produção de dados por meio da observação participante dos cuidados prestados por 12 técnicos de Enfermagem. As observações foram registradas em um diário de campo e submetidas à técnica de Análise de Conteúdo, na modalidade Análise Temática. Resultados: destacou-se a medicalização do cuidado e as intervenções não medicamentosas centraram-se na higienização, alimentação e sono. Nesse sentido, esses profissionais transferiram ao familiar/acompanhante parte de suas responsabilidades como a observação do paciente, a oferta das refeições, a condução para o banho, a organização do leito e o acompanhamento para a realização dos exames. A conduta mais empática ocorria na alta hospitalar quando se dialogava e organizava os pertences do paciente e do acompanhante para conduzi-los à portaria. Conclusão: o tema é relevante e os resultados sinalizam a importância da qualificação dos técnicos de Enfermagem para cuidarem de pessoas com transtornos mentais. Faz-se necessário que esses profissionais integrem habilidades relacionais às habilidades técnicas, o que corresponde à principal implicação prática dos resultados desta investigação. Descritores: Enfermagem; Psiquiatria; Hospitalização; Assistência; Hospitais gerais; Medicalização. ABSTRACTObjective: to investigate nursing care practices of people with mental disorders. Method: qualitative, descriptive study, with data production through participant observation of the care provided by 12 Nursing technicians. The observations were recorded in a field diary and submitted to the Content Analysis technique, in the Thematic Analysis modality. Results: the medicalization of care was emphasized and non-medication interventions focused on hygiene, feeding and sleep. In this sense, these professionals transferred to the family member / companion part of their responsibilities such as patient observation, meal offerings, bathing, bed organization and follow-up for the examinations. The most empathic behavior occurred at hospital discharge when the patient and the companion's belongings were discussed and organized to lead them to the door. Conclusion: the theme is relevant and the results indicate the importance of the qualification of Nursing technicians to care for people with mental disorders. It is necessary that these professionals integrate skills related to technical skills, which corresponds to the main practical implication of the results of this research. Descriptors: Nursing; Psychiatry; Hospitalization; Assistance; Hospitals, General; Medicalization.RESUMENObjetivo: investigar las prácticas asistenciales de los técnicos de Enfermería a las personas con trastornos mentales. Método: estudio cualitativo, descriptivo, con producción de datos por medio de la observación participante de los cuidados prestados por 12 técnicos de Enfermería. Las observaciones fueron registradas en un diario de campo y sometidas a la técnica de Análisis de Contenido, en la modalidad Análisis Temático. Resultados: se destacó la medicalización del cuidado y las intervenciones no medicamentosas se centraron en la higienización, alimentación y sueño. En este sentido, estos profesionales transfirieron al familiar / acompañante parte de sus responsabilidades, como la observación del paciente, la oferta de las comidas, la conducción para el baño, la organización del lecho y el acompañamiento para la realización de los exámenes. La conducta más empática ocurría en el alta hospitalaria, cuando se dialogaba y organizaban las pertenencias del paciente y del acompañante para conducirlos a la portería. Conclusión: el tema es relevante y los resultados señalan la importancia de la calificación de los técnicos de Enfermería para cuidar de personas con trastornos mentales. Se hace necesario que estos profesionales integren habilidades relacionales a las habilidades técnicas, lo que corresponde a la principal implicación práctica de los resultados de esa investigación. Descriptores: Enfermería; Psiquiatría; Hospitalización; Asistencia; Hospitales Generales; Medicalización.

Author(s):  
Muhammad Anas Firdaus ◽  
Dini Restiyanti Pratiwi

This research was conducted to determine the code mixing patterns contained in the conversation between teachers and students on WhatsApp group class XII SMK Muhammadiyah 2 Andong. This research belongs to a qualitative descriptive study. The data used in the management of this research is in the form of writing, which is in the form of digital communication between teachers and students on the Whatsapp group media. The data sources of this research came from teachers and students of class XII SMK Muhammadiyah 2 Andong. The data were collected using listening techniques, tapping techniques, listening techniques without proficient involvement, and note taking techniques. The data analysis technique used is the BUL technique as the basic technique and the non-parafrasal form changing technique as a follow-up technique. The results of the analysis show that there are 3 type of code mixing with 9 patterns of mixing code in the speech. The code mix is divided into 2 patterns, namely Java-Indonesia-Java and Java-Indonesia-Java-Indonesia-Java-Indonesia. Mix code out is divided into 4 patterns, including: 1) Indonesian-English-Indonesian; 2) Javanese-English-Javanese; 3) English-Indonesian-English-Indonesian-English-Indonesian; 4) English-Javanese-English-Javanese. Meanwhile, mixed code mix was found in 3 patterns, including: 1) Indonesian-Javanese-English; 2) Indonesian-English-Javanese; and 3) Indonesian-English-Indonesian-Javanese.


2018 ◽  
Vol 12 (1) ◽  
pp. 11
Author(s):  
Vivian Gomes Mazzoni ◽  
Leylane Porto Bittencourt ◽  
Marcelle Leal Ribeiro ◽  
Mônica Villela Gouvêa

RESUMOObjetivo: investigar desafios da dimensão organizacional do cuidado sob a perspectiva dos trabalhadores de enfermagem. Método: estudo qualitativo, descritivo, com 18 profissionais de um Hospital Público Oncológico. Os dados foram reunidos a partir de observação participante e entrevista, com base em roteiro semiestruturado, e submetidos à técnica de Análise de Conteúdo, na modalidade Análise Temática. Resultados: houve diferenças de percepção, entre trabalhadores da gestão e da assistência, com relação aos desafios da dimensão organizacional do cuidado; os principais desafios estão relacionados à resolutividade das ações propostas referentes à segurança dos pacientes. Conclusão: o estudo contribui elucidando que o protagonismo dos sujeitos deve ser considerado no intuito de implementar mudanças na gestão ou assistência, enfatizando a importância do vínculo e do trabalho em equipe, revelando que condições inadequadas de trabalho facilitam o sofrimento e a desmotivação do trabalhador. O quadro é atenuado pelo trabalho cooperativo das equipes e a mediação de conflitos por parte das lideranças. Descritores: Enfermagem; Assistência Hospitalar; Qualidade da Assistência à Saúde; Administração de Serviços de Saúde; Enfermeiros e Enfermeiras; Serviços de Saúde.ABSTRACT Objective: to investigate challenges of the organizational dimension of care from the perspective of nursing workers. Method: qualitative, descriptive study, carried out with 18 professionals, of a Public Oncology Hospital. The data were gathered from participant observation and interview, based on a semi-structured script and submitted to the Content Analysis technique, in the Thematic Analysis modality. Results: the data showed differences of perception, between management and care workers regarding the challenges of the organizational dimension of care; the main challenges presented by the management nurses are related to the resolution of the proposed actions regarding patient safety. Conclusion: the study contributes to elucidate that the protagonism of the subjects should be considered to implement changes in management or assistance, emphasizing the importance of the bond and teamwork, revealing that inadequate working conditions facilitate the worker's suffering and discouragement. The picture is mitigated by the cooperative work of the teams and mediation of conflicts by the leaderships. Descriptors: Nursing; Hospital Care, Quality of Health Care; Health Service Administration; Nurses; Health Services.RESUMENObjetivo: investigar desafíos de la dimensión organizacional del cuidado bajo la perspectiva de los trabajadores de enfermería. Método: estudio cualitativo, descriptivo, realizado con 18 profesionales de un Hospital Público Oncológico. Los datos fueron reunidos a partir de observación participante y entrevista, con base en guión semiestructurado, y sometidos a la técnica de Análisis de Contenido, en la modalidad Análisis Temático. Resultados: los datos mostraron diferencias de percepción, entre trabajadores de la gestión y de la asistencia, con relación a los desafíos de la dimensión organizacional del cuidado; los principales desafíos mostrados por los enfermeros de la gestión están relacionados con la resolución de las acciones propuestas referentes a la seguridad de los pacientes. Conclusión: el estudio contribuye dilucidando que el protagonismo de los sujetos debe ser considerado en el propósito de implementar cambios en la gestión o asistencia, enfatizando la importancia del vínculo y del trabajo en equipo, revelando que condiciones inadecuadas de trabajo facilitan el sufrimiento y la bdesmotivación del trabajador. El cuadro es atenuado por el trabajo cooperativo de los equipos y la mediación de conflictos por parte de los líderes. Descriptores: Enfermería; Atención Hospitalaria; Calidad de la Atención de Salud; Administración de los Servicios de Salud; Enfermeros; Servicios de Salud.


2018 ◽  
Vol 12 (4) ◽  
pp. 908
Author(s):  
Vanessa Lôbo de Carvalho ◽  
Jerzuí Mendes Tôrres Tomaz ◽  
Carlos Henrique Falcão Tavares

RESUMOObjetivo: analisar a percepção do formando em fisioterapia no que se refere às práticas interprofissional e interdisciplinar, na formação acadêmica. Método: estudo qualitativo, descritivo. Utilizou-se como instrumento para produção de dados a entrevista aberta gravada em áudio. Para análise dos resultados foi escolhida a técnica de Análise de conteúdo. Resultados: foram entrevistados 24 participantes da pesquisa de um universo de 50, utilizando-se o critério de saturação para o fechamento amostral. Os dados analisados apontam para uma formação, com poucas ou por vezes, despercebidas interações entre profissionais do serviço e docentes, com o discente se percebendo excluído dessas relações. Foi observada dificuldade sobre a percepção do modelo de participação em atividades interdisciplinares pelos formandos. Conclusão: o estudo revela a formação em Fisioterapia com limitadas práticas interdisciplinares e interprofissionais, demonstrando um conhecimento escasso dos discentes quanto à forma, intensidade e repercussões das interações entre disciplinas e profissionais da área da saúde. Descritores: Comunicação Interdisciplinar; Desenvolvimento de Pessoal; Educação Superior; Percepção; Fisioterapia; Ocupações em Saúde.ABSTRACT Objetive: to analyze the perception of the graduate in physiotherapy in relation to interprofessional and interdisciplinary practices in academic formation. Method: qualitative, descriptive study. The study used an audiorecorded open interview as the instrument for data production. Content analysis technique was used for analyzing the results. Results: we interviewed 24 participants in the research from a universe of 50, using the saturation criterion for sample closing. The analyzed data point to a training, with little or, sometimes, unnoticed interactions between service professionals and faculty, and the student feels excluded from those relations. There was difficulty perceiving the model of participation in interdisciplinary activities by the graduates. Conclusion: the study reveals the graduation in Physiotherapy with limited interdisciplinary and interprofessional practices, demonstrating a scarce knowledge of the students regarding form, intensity and effects of interactions between disciplines and professionals in the health area. Descritores: Interdisciplinary Communication; Staff Development; Higher Education; Perception; Physiotherapy; Health Occupations.RESUMEN Objetivo: Analizar la percepción del formando en fisioterapia en relación a prácticas interprofesionales y interdisciplinarias en la formación académica. Método: estudio cualitativo, descriptivo. Se utilizó la entrevista abierta, grabada en audio como instrumento para la producción de datos. Para el análisis de los resultados se eligió la técnica de análisis de contenido. Resultados: fueron entrevistados 24 participantes en la investigación de un universo de 50, utilizando el criterio de saturación de la clausura de la muestra. Los datos analizados apuntan a una formación, con poco o, a veces, desapercibidas interacciones entre los profesionales de los servicios y la facultad, y el estudiante si siente suprimido de esas relaciones. Se observó la dificultad en la percepción del modelo de participación en actividades interdisciplinarias por parte de los formandos. Conclusión: El estudio revela la formación en fisioterapia con limitaciones prácticas interdisciplinarias y interprofesionales, lo que demuestra un escaso conocimiento de los alumnos en cuanto a la forma, la intensidad y los efectos de las interacciones entre las distintas disciplinas y profesionales en el ámbito de la salud. Descritores: Comunicación Interdisciplinaria; Desarrollo de Personal; Educación Superior; Percepción; Fisioterapia; Empleos en Salud.


2018 ◽  
Vol 11 (1) ◽  
pp. 309-318
Author(s):  
Masako Kageyama ◽  
Keiko Yokoyama

Background: In Japan, a half to one third of child abuse cases involved parents with mental disorders. However, support skills for these parents have not been established. Objective: This qualitative descriptive study aimed to describe child-welfare social workers’ support skills for parents with mental disorders. Method: Eight social workers were interviewed, and each was asked to identify four cases (32 total cases); two were successfully supported, and two were not. Descriptions of support goals and content were extracted from transcripts, coded, and categorized. Results: Almost half of the parents with mental disorders identified in this study were diagnosed with addictive or personality disorders. Social workers supported parents in the following goals: “being able to consult when the need arises,” “living conditions with minimum level of safety and comfort for children,” “living arrangements suitable for the family,” “independence of the family,” and “growth of children.” Social workers supported more comfortable and realistic living arrangements for each family and supported them to live independently. The social workers supported the parents with the following support skills: “assessment of the needs of the family,” “assessment of and support to relationships with parents,” “assessment and support of growth of children,” “assessment and support in child-raising by parents,” “assessment and support for the stability of medical condition of parents,” “support through cooperation with other related agencies,” and “continuing support for being an independent family.” Conclusion: Social workers had many ways of assessing/supporting parents with mental disorders. However, social workers must be more sensitive to medical conditions and collaborate more with psychiatrists.


2020 ◽  
Vol 28 ◽  
pp. e53264
Author(s):  
Patricia Anjos Lima de Carvalho ◽  
Vanessa Thamyris Carvalho dos Santos ◽  
Ricardo Henrique Soares ◽  
Márcia Aparecida Ferreira de Oliveira ◽  
Rafael Cerqueira Fornasier ◽  
...  

Objetivo: descrever a experiência de famílias que vivenciam o sofrimento mental em dispositivos existenciais presentes no território. Métodos: estudo descritivo, de abordagem qualitativa, fundamentado na fenomenologia de Merleau-Ponty. Com aprovação do comitê de ética em pesquisa, o estudo foi desenvolvido entre julho de 2017 e junho de 2018 em um município da Bahia, Brasil, com a participação de dez famílias, representadas por 24 pessoas. Os dados foram coletados por meio de entrevistas fenomenológicas e rodas de intersubjetividade, tendo sido analisados pela técnica analítica da ambiguidade. Resultados: as descrições foram categorizadas em: família como lugar de re(construção) de virtudes relacionais e liberdade como dispositivo existencial de cuidado. Conclusão: o estudo demostrou o potencial da família para se constituir como espaço de promoção de virtudes e fortalecimento de vínculos; e ressaltou a importância da construção e valorização de experiências dialógicas, a exemplo das rodas de intersubjetividade, que se mostraram como relevante estratégia de cuidado em saúde mental.ABSTRACTObjective: to describe the experience of families who experience mental suffering in existential spaces in the territory. Method: this qualitative, descriptive study, based on the phenomenology of Merleau-Ponty and approved by the research ethics committee, was conducted between July 2017 and June 2018 in a municipality in Bahia, Brazil, with the participation of ten families, represented by 24 people. Data were collected in phenomenological interviews and intersubjectivity groups, and then analyzed using the ambiguity analysis technique.  Results: the resulting descriptions were categorized into the family as a place for re(building) relational virtues and freedom as an existential space for care. Conclusion: the study demonstrated the family's potential to constitute a space for promoting virtues and strengthening bonds, and highlighted the importance of building and valuing dialogical experiences, such as the intersubjectivity groups, which proved to be a substantial mental health care strategy.RESUMENObjetivo: describir la vivencia de familias que experimentan sufrimiento mental en espacios existenciales del territorio. Método: este estudio cualitativo, descriptivo, basado en la fenomenología de Merleau-Ponty y aprobado por el comité de ética en investigación, se realizó entre julio de 2017 y junio de 2018 en un municipio de Bahía, Brasil, con la participación de diez familias, representadas por 24 personas. Los datos fueron recolectados en entrevistas fenomenológicas y grupos de intersubjetividad, y luego analizados usando la técnica de análisis de ambigüedad. Resultados: las descripciones resultantes se categorizaron en la familia como lugar de reconstrucción de las virtudes relacionales y la libertad como espacio existencial para el cuidado. Conclusión: el estudio demostró el potencial de la familia para constituir un espacio de promoción de virtudes y fortalecimiento de vínculos, y destacó la importancia de construir y valorar experiencias dialógicas, como los grupos de intersubjetividad, que resultó ser una estrategia sustancial de atención en salud mental.


Stroke ◽  
2016 ◽  
Vol 47 (suppl_1) ◽  
Author(s):  
Xichenhui Qiu ◽  
Janet W SIT ◽  
Haixia Feng

Introduction: Among the estimated 22.5 million stroke survivors in China, 78% of them require home care. Previous research has indicated that culture can have a significant impact on caregivers’ perceptions of the caregiving role. There is a dearth of research on stroke caregivers’ perceptions within the Chinese culture. Objective: To explore how Chinese culture influences the perceptions of the caregiving role among stroke caregivers. Methods: In this qualitative descriptive study, 14 stroke caregivers were recruited from a 1800-bed regional hospital in China. Caregivers were on average 58 years old (range 46-74), 78% female, 50% spouse-caregivers and 50% children-caregivers. Caregivers spent on average 14 hours per day (range 5-24) providing care. All were 1st time caregivers who had provided stroke caregiving < 12 months. Individual, semi-structured interviews were conducted. Qualitative content analysis was performed. Strategies to achieve trustworthiness include triangulation of the data in the analysis process, member checking and peer debriefing. Results: Three themes emerged from the interviews. (1) Caregiving is a natural expected part of life. All caregivers accepted caregiving for the sick family member as an expected part of life. This perception is deeply rooted in Chinese culture. (2) Caregiving is a culturally prescribed obligation. Spouse caregivers believe that it is their moral obligation to take care of their sick life partner. Female caregivers emphasized their position and role in the family to take up caregiving for sick relative. (3) Caregiving is an expression of reciprocal love within the immediate family. Tangible caregiving and support during adversity are viewed as expression of reciprocal love among family members. Particularly, the children-caregivers believed in the virtue of filial piety and perceived stroke caregiving as a means of repaying their parents. Conclusions: Our findings highlight an underlying acceptance and devotion of undertaking stroke caregiving within the Chinese culture. Researchers and clinicians that plan to develop an intervention to support Chinese stroke caregivers need to consider integrating these findings.


Author(s):  
Suparman Suparman ◽  
Achmad Dahlan Muchtar ◽  
Putriyani S. ◽  
Saidang Saidang

This research describes the role of Muhammadiyah organizations in fostering Islamic communities in Enrekang Regency. The problems examined in this paper are focused on the development of Muhammadiyah in Enrekang Regency and the role of Muhammadiyah organizations through the charity of its efforts in fostering the Islamic community in Enrekang Regency. This research is a qualitative descriptive study using historical, sociological, cultural, religious and educational approaches. The instruments used in this study were researchers doing with aids in the form of interview guidelines, cameras and voice recorders. The data analysis technique used is a descriptive data analysis. The results showed that Muhammadiyah association quickly developed branches and branches to all corners of the village, several educational business charities established ranging from paud/kindergarten level to higher education, and the growing number of Muhammadiyah members and sympathizers. The construction of the Muhammadiyah Alliance through branches and branches and charitable efforts in fostering Islamic society slowly shifted the religious attitude of the community coloured by the traditions of Hinduism, animism and dynamism (shirk) to the Tauhid faith.


2019 ◽  
Vol 13 ◽  
Author(s):  
Geicielle Karine de Paula ◽  
Fernanda Garcia Bezerra Góes ◽  
Aline Cerqueira Santos Santana da Silva ◽  
Juliana Rezende Montenegro Medeiros de Moraes ◽  
Liliane Faria da Silva ◽  
...  

RESUMOObjetivo: analisar o uso de estratégias lúdicas no cuidado à criança hospitalizada na perspectiva da equipe de Enfermagem. Método: trata-se de um estudo qualitativo, descritivo, no setor da Pediatria de um hospital municipal, por meio de entrevistas semiestruturadas com 15 profissionais de enfermagem, cujos dados foram submetidos à técnica de Análise de Conteúdo, na modalidade Análise Temática. Resultados: entende-se que as estratégias lúdicas são compreendidas majoritariamente como uma forma de entreter/distrair as crianças hospitalizadas. Utilizam-se materiais hospitalares, brincadeiras, desenhos, conversa/amizade, vestimentas diferenciadas e contação de histórias, especialmente, durante os cuidados procedimentais. Identificam-se, contudo, fatores limitantes do uso dessas estratégias lúdicas no cuidado à criança, como a escassez de recursos/materiais/investimentos, o medo das crianças em relação aos profissionais e aos procedimentos, a falta de tempo e a presença dos familiares. Conclusão: avalia-se que os fatores limitantes precisam ser superados para a garantia do atendimento integral às crianças hospitalizadas, considerando que o brincar é um direito garantido legalmente, além de contribuir para a recuperação mais prazerosa e para o pleno desenvolvimento infantil. Descritores: Saúde da Criança; Criança Hospitalizada; Enfermagem; Enfermagem Pediátrica; Jogos e Brinquedos; Cuidado de Enfermagem. ABSTRACT Objective: to analyze the use of play strategies in hospitalized child care from the perspective of the Nursing team. Method: this is a qualitative, descriptive study in the pediatrics sector of a municipal hospital, through semi-structured interviews with 15 nursing professionals, whose data were submitted to the Content Analysis technique in the Thematic Analysis modality. Results: it is understood that play strategies are understood mainly as a way to entertain/distract hospitalized children. Hospital materials, games, drawings, conversation/friendship, differentiated clothing and storytelling are used, especially during procedural care. However, there are limitations to the use of these play strategies in child care, such as scarce resources/materials/investments, children's fear of professionals and procedures, lack of time and the presence of family members. Conclusion: it is estimated that the limiting factors need to be overcome to guarantee the integral care of hospitalized children, considering that playing is a legally guaranteed right, as well as contributing to a more pleasant recovery and to the full development of children. Descriptors: Child Health; Hospitalized Child; Nursing; Pediatric Nursing; Games and Toys; Nursing Care. RESUMEN Objetivo: analizar el uso de estrategias lúdicas en el cuidado al niño hospitalizado en la perspectiva del equipo de Enfermería. Método: se trata de un estudio cualitativo, descriptivo, en el sector de la Pediatría de un hospital municipal, por medio de entrevistas semiestructuradas con 15 profesionales de enfermería, cuyos datos fueron sometidos a la técnica de Análisis de Contenido, en la modalidad Análisis Temático. Resultados: se entiende que las estrategias lúdicas son comprendidas mayoritariamente como una forma de entretene/distraer a los niños hospitalizados. Se utilizan materiales hospitalarios, juegos, dibujos, conversación/amistad, vestimentas diferenciadas y cuenta de historias, especialmente, durante los cuidados procedimentales. Se identifican, sin embargo, factores limitantes del uso de esas estrategias lúdicas en el cuidado al niño, como la escasez de recursos / materiales / inversiones, el miedo de los niños hacia los profesionales y los procedimientos, la falta de tiempo y la presencia de los familiares. Conclusión: se evalúa que los factores limitantes necesitan ser superados para la garantía de la atención integral a los niños hospitalizados, considerando que el jugar es un derecho garantizado legalmente, además de contribuir para la recuperación más placentera y para el pleno desarrollo infantil. Descriptores: Salud del Niño; Niño Hospitalizado; Enfermería; Enfermería Pediátrica; Juego e Implementos de Juego; Atención de Enfermería. 


TOTOBUANG ◽  
2019 ◽  
Vol 7 (1) ◽  
pp. 101
Author(s):  
Nanik Indrayani

As good citizens, when we gather among fellow language users who have different regional languages, we must always use Indonesian as a language of unity. This study aims to describe how the language behavior between the employees of the Buton tribe and the Buru tribe at the Buru Jazirah Namlea Multipurpose Cooperative and how the language behavior barriers between Buton and Buru tribe employees at the Buru Jazirah Namlea Multipurpose Cooperative in Namlea Buru Maluku Regency. This qualitative descriptive study examines linguistic phenomena. The data source in this study is the utterances used between the employees of the Buton tribe and the Buru tribe in the Buru Jazirah Namlea Multipurpose Cooperative which contains the regional languages of the two tribes. The method of data collection is done through non-participant observation. While the technique of data collection is done through the technique of referring to skillful engagements, recording techniques, and note-taking techniques. The data that has been classified is then analyzed by qualitative descriptive analysis techniques. The results of this study revealed that the language behavior between the employees of the Buton tribe and the Buru tribe at the Buru Jazirah Namlea Multipurpose Cooperative was initially not very good considering they communicated with each other in their respective languages but over time this could be overcome so that between the Buton tribes and the Buru tribe cooperated well. Subsequent findings of language barriers between Buton and Buru tribes employees at the Buru Jazirah Namlea Multipurpose Cooperative influenced their respective regional languages, between the two tribes unable to understand each other because the two tribes used their respective regional languages. when interacting.  Sebagai warga negara yang baik, ketika kita berkumpul antara sesama pengguna bahasa yang saling berbeda bahasa daerah, kita harus selalu menggunakan bahasa Indonesia sebagai bahasa persatuan. Penelitian ini bertujuan mendeskripsikan bagaimana perilaku berbahasa antara karyawan suku Buton dan suku Buru di Koperasi Serba Usaha Buru Jazirah Namlea dan bagaimana hambatan-hambatan perilaku berbahasa antara karyawan suku Buton dan suku Buru di Koperasi Serba Usaha Buru Jazirah Namlea di Namlea Kabupaten Buru, Maluku. Penelitian deskriptif kualitatif ini mengkaji tentang fenomena kebahasaan. Sumber data dalam penelitian ini adalah tuturan-tuturan yang digunakan antara karyawan suku Buton dan suku Buru di Koperasi Serba Usaha Buru Jazirah Namlea yang mengandung bahasa daerah kedua suku tersebut. Metode pengumpulan data dilakukan melalui observasi nonpartisipasi. Sementara teknik pengumpulan data dilakukan melalui teknik simak bebas libat cakap, teknik rekam, dan teknik catat. Data yang sudah diklasifikasi kemudian dianalisis dengan teknik analisis deskriptif kualitatif.            Hasil penelitian ini mengungkapkan bahwa perilaku berbahasa antara karyawan suku Buton dan suku Buru di Koperasi Serba Usaha Buru Jazirah Namlea pada awalnya kurang begitu baik mengingat mereka saling berkomunikasi dengan menggunakan bahasa daerah masing-masing, namun seiring dengan berjalannya waktu hal tersebut bisa teratasi sehingga antara suku Buton dan suku Buru terjalin kerja sama dengan baik. Temuan berikutnya hambatan-hambatan  yang terjadi dalam perilaku berbahasa antara karyawan suku Buton dan suku Buru di Koperasi Serba Usaha Buru Jazirah Namlea yaitu pengaruh bahasa daerah masing-masing antara kedua suku tersebut tidak bisa saling memahami karena kedua suku tersebut menggunakan bahasa daerah mereka masing-masing ketika berinteraksi.


2020 ◽  
Vol 2 (2) ◽  
pp. 1-14
Author(s):  
Honcy Ernesta Nomeni ◽  
Rina Waty Sirait ◽  
Yoseph Kenjam

Problems commonly found in submitting insurance claims are incomplete documents, follow-up claims, the mismatch of the rates submitted by the hospital with the INA-CBGs rates or those paid by BPJS Kesehatan, irregularities in the coding of disease diagnoses, and the delay in claiming payments by BPJS Kesehatan. Based on the preliminary study at Soe Public Hospital in October 2019, there were still several administrative problems in submitting claims for JKN program. It was proven by the fact that there were still patients with JKN who did not bring a copy of their BPJS Kesehatan cards and the referral letter determined by BPJS Kesehatan when registering for a treatment. The aim of this study is to determine the factors causing the delay in submitting claims for inpatients with BPJS at Soe Public Hospital in 2020.This was a qualitative descriptive study. The population in this study was staff who are directly involved in the insurance claiming process. The sample was selected using purposive sampling technique that consisted of one assembling staff, one coding staff, two internal verifiers and one BPJS Kesehatan verifier. The results of the study indicated that the process of submitting claims for patients with BPJS Kesehatan by Soe Public Hospital did not carry out in a comprehensive and integrated manner because of incomplete medical record status, lack of coordination and teamwork between staff who record medical status that involves assembling staff, coding staff, and hospital verifier. This made a delay in submitting claims for inpatients with BPJS Kesehatan. There were also other obstacles found in the process of submitting claims for inpatients with BPJS Kesehatan at Soe Public Hospital. It is suggested that hospital managers need to evaluate staff who are responsible for submitting claims for inpatients with BPJS Kesehatan regularly and to assess the strengths and weaknesses of each staff.


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