scholarly journals WORKSHOP PENYUSUNAN REGULASI PEMBENTUKAN ULP DAN REGULASI PEDOMAN PELAKSANAAN PENGADAAN BARANG/JASA

2018 ◽  
Vol 1 (1) ◽  
pp. 5-9
Author(s):  
Meinarni Asnawi
Keyword(s):  
Community Engagement ◽  
Service Providers ◽  
Monitoring And Evaluation ◽  
Work Process ◽  
Service Unit ◽  
Goods And Services ◽  
Implementation Guidelines ◽  
Service Procurement

This community engagement activity is concerning workshop on the preparation of regulations for the establishment of procurement service units and regulations on the implementation guidelines for the procurement of goods/services in Papua Province. The regulatory workshop is expected to facilitate and smooth the work process of procurement service unit and other related parties as the provider of goods and service providers both in the process of accountability and monitoring and evaluation of goods and services provider activities. The participants of this activity are around 85 people. Then, the result of this activity is expected in preparing regent regulation concerning establishment of service/procurement service unit from each regency and follow-up in the form of socialization in each regency in Papua Province.

scholarly journals 3418 Service referral follow up rate among participants of a community engagement initiative in Florida

2019 ◽  
Vol 3 (s1) ◽  
pp. 94-94
Author(s):  
Deepthi S Varma ◽  
Piyush V Chaudhari ◽  
Krishna Vaddiparti ◽  
Catherine Woodstock Striley ◽  
Linda B. Cottler
Keyword(s):  
Community Engagement ◽  
Social Services ◽  
Social Service ◽  
Service Providers ◽  
Health Needs ◽  
Utilization Rate ◽  
Community Members ◽  
University Of Florida ◽  
Service Referral

OBJECTIVES/SPECIFIC AIMS: To examine the rate of medical and social service referral utilization among community members who are enrolled in HealthStreet - a community engagement initiative at University of Florida. METHODS/STUDY POPULATION: HealthStreet utilizes the CHW model to conduct health needs assessment, provide referrals to medical and social services and link them to health research at UF. Across two follow-up schedules, these participants are contacted to assess their rate of referral utilization. RESULTS/ANTICIPATED RESULTS: From October 2011-October 2018, HealthStreet completed 10,829 health needs assessments and provided a total of 15,723 medical and/or social service referrals with an average of 1.48 referrals per person. About a third of people completed first and second follow-up respectively (n=3,461; 32.0% and n=3,477; 32.1%), and another third (n=3,891; 35.9%) completed neither. The total number of follow up attempts was 40,863, with an average of 3.85 attempts per person. The overall service utilization rate was 17.02%. The top barriers to utilization included, could not schedule an appointment (26.3%), busy on the date of appointment (21.9%), transportation (9.4%), and already received the service from elsewhere (4.7%). Others (28.3%) did not identify a specific barrier for non-utilization. DISCUSSION/SIGNIFICANCE OF IMPACT: Findings show that those who need services are still hampered by barriers to care that CHWs and other service providers could help them overcome. Facilitating the appointment and providing transportation would assist over a third of those needing services.

scholarly journals Legal Assistance of Government Law Office in the Procurement of Goods and Services

2021 ◽  
Vol 3 (3) ◽  
pp. 339-352
Author(s):  
Susilo Susilo ◽  
Muhamad Adji Rahardian Utama ◽  
Anita Carolina Rajagukguk
Keyword(s):  
Local Governments ◽  
Service Providers ◽  
Attorney General ◽  
Legal Service ◽  
Legal Assistance ◽  
Goods And Services ◽  
State Administration ◽  
The Republic ◽  
Service Procurement ◽  
Legal Opinion

Procurement of goods/services is an activity to obtain goods/services by other Ministries/Institutions/Regional Work Units/Institutions whose process starts from planning needs to completion of all activities to obtain goods/services. The goods/service procurement activities are financed by the APBN/APBD, either carried out independently or by goods/service providers. The procurement of goods/services is essentially an attempt by the user to obtain or realize the goods/services it needs, by using certain methods and processes in order to reach an agreement on specifications, prices, time, and other agreements. The President of the Republic of Indonesia, in the process of dealing with the Covid-19 pandemic, has given instructions that were forwarded to the Deputy Attorney General for Civil and State Administration through circular number SE-02/G/Gs.2/04/2020 to carry out the stages quickly, precisely, focus integrated and synergistic among Ministries, institutions and local governments in the process of procuring goods and services. In the procurement process in an emergency, there are at least four important phases, namely planning, implementing, settling payments, and auditing. One of the duties and functions of the Junior Attorney General for Civil and State Administration is Legal Considerations consisting of Legal Opinion, Legal Assistance, and Legal Audit. Legal Assistance is a legal service provided by the State Attorney in the form of a legal opinion on an ongoing basis on an activity proposed by the Petitioner and ends with a conclusion on the provision of such Legal Opinion in the form of Legal Assistance Official Report.          

Stochastic and Deterministic Petri Networks Model for Joint Management Model for Spare Parts and Maintenance: Simulation Study

2020 ◽  
Vol 46 ◽  
pp. 180-188 ◽  
Author(s):  
Oumaima Bounou ◽  
Abdellah El Barkany ◽  
Ahmed El Biyaali
Keyword(s):  
Simulation Study ◽  
Monitoring And Evaluation ◽  
Spare Parts ◽  
Maintenance Management ◽  
Graphical Interface ◽  
Efficient Tool ◽  
Joint Management ◽  
And Storage ◽  
Evaluation Techniques

Maintenance management is an orderly procedure to address the planning, organization, monitoring and evaluation of maintenance activities and associated costs. The maintenance management allows to have an efficient tool either to the management of the preventive or curative activity, an optimization of the production tool, and finally a follow-up of the costs and the performances. A good maintenance management system can help prevent problems and damages to the operating and storage environment, extend the life of assets, and reduce operating costs.In this paper, we will first present our model on the joint management of spare parts and maintenance. We will do a simulation study of our model, presented in the first section of this paper. The results of this study are presented in the second section through the presentation of the influence of certain parameters of the model on the operation of the system under consideration. This study carried out on the graphical interface of Matlab, which is one of the performance evaluation techniques. It allows to visualize the variations and anomalies which can be reached in the system considered as an overcoming of the repair of the machines by the unforeseen breakdowns.

scholarly journals Quality Assessment of the Services Delivered by a Court, Based on the Perceptions of Users, Magistrates, and Court Officials

2021 ◽  
Vol 13 (2) ◽  
pp. 504
Author(s):  
Patrícia Moura e Sá ◽  
Maria João Rosa ◽  
Gonçalo Santinha ◽  
Cátia Valente
Keyword(s):  
Service Quality ◽  
Service Providers ◽  
Service Performance ◽  
Technological Equipment ◽  
Perceived Service Quality ◽  
Positive View ◽  
Depth Interview

This paper aims to measure the quality of the services delivered by a court by assessing the satisfaction of court users and service providers, i.e., magistrates and court officials. For that purpose, a case study was carried out and data were collected by means of a questionnaire based on the SERVPERF instrument, in which perceived service quality is measured, considering court users, magistrates, and court officials’ perceptions of post-service performance. One hundred and fifty-eight questionnaires were successfully returned. An in-depth interview was later conducted to the court administrator to gain a richer understanding of the results achieved and ask follow-up questions. Overall, findings revealed that court users, magistrates, and court officials clearly have a positive view of the services provided, although improvement is needed, particularly in the court’s facilities and technological equipment. The current research sheds some light on the potentialities and difficulties of assessing service quality in the judiciary and contributes to the validation of the SERVPERF instrument in this context.

scholarly journals Impact of immediate postpartum insertion of TCu380A on the quantity and duration of lochia discharges in Tanzania

2021 ◽  
Vol 6 (1) ◽  
Author(s):  
Projestine Selestine Muganyizi ◽  
Grasiana Festus Kimario ◽  
France John Rwegoshora ◽  
Ponsian Patrick Paul ◽  
Anita Makins
Keyword(s):  
Service Providers ◽  
International Federation ◽  
Teaching Hospitals ◽  
Evidence Based ◽  
Contraceptive Device ◽  
Postpartum Contraception ◽  
Gynecology And Obstetrics ◽  
Intrauterine Contraceptive ◽  
The Difference

Abstract Background The insertion of Intrauterine Contraceptive Device (PPIUD) for the purpose of contraception immediately after delivery is becoming popular in countries where the use of IUD for contraception has been extremely low. Since 2015, Tanzania implemented the initiative by the International Federation of Gynecology and Obstetrics (FIGO) to institutionalize PPIUD. As a result of capacity building and information delivery under the initiative, there have been increased uptake of the method. Working in this context, the focus of the study was to generate evidence on the effect of TCu380A IUD on amount and duration of lochia and equip service providers with evidence-based knowledge which can help them in counselling their PPIUD clients. Objective Establish impact of postpartum TCu380A on amount and duration of lochia. Methods A prospective cohort study of delivered women in two teaching hospitals in Tanzania with immediate insertion of TCu380A or without use of postpartum contraception in 2018. TCu380A models; Optima (Injeflex Co. Brazil) and Pregna (Pregna International, Chakan, India) were used. Follow-up was done by weekly calls and examination at 6th week. Lochia was estimated by Likert Scale 0–4 relative to the amount of lochia on the delivery day. An estimated 250 women sample (125 each group) would give 80% power to detect a desired 20% difference in the proportion of women with prolonged lochia discharges among the Exposed and Unexposed groups. Data analysis was by SPSS. Results Two hundred sixty women were analysed, 127 Exposed and 133 Unexposed. Medical complaints were reported by 41 (28.9%) Exposed and 37 Unexposed (27.8%), p = 0.655. Lack of dryness by end of 6th week was to 31 (23.3%) Exposed and 9 (7.1%) Unexposed, p < 0.001. Exposed had higher weekly mean lochia scores throughout with the difference most marked in 5th week (3.556 Versus 2.039, p < 0.001) and 6th week (1.44 Versus 0.449, p<0.001). Conclusion PPIUD is associated with increased amount of lochia and slows progression to dryness within 6 weeks of delivery. The implications of PPIUD clients’ needs to be informed about the possibility of delayed dryness of lochia at time of counseling are discussed.

scholarly journals Smartphone-Enhanced Training, QA, Monitoring, and Evaluation of a Platform for Secondary Prevention of Cervical Cancer: Opportunities and Challenges to Implementation in Tanzania

2020 ◽  
pp. 1114-1123
Author(s):  
Karen Yeates ◽  
Erica Erwin ◽  
Zac Mtema ◽  
Frank Magoti ◽  
Simoni Nkumbugwa ◽  
...  
Keyword(s):  
Cervical Cancer ◽  
Visual Inspection ◽  
Screening Program ◽  
Cervical Screening ◽  
Monitoring And Evaluation ◽  
Visual Assessment ◽  
Cervical Cancer Prevention ◽  
Supportive Supervision ◽  
Health Providers

PURPOSE Until human papillomavirus (HPV)–based cervical screening is more affordable and widely available, visual inspection with acetic acid (VIA) is recommended by the WHO for screening in lower-resource settings. Visual inspection will still be required to assess the cervix for women whose screening is positive for high-risk HPV. However, the quality of VIA can vary widely, and it is difficult to maintain a well-trained cadre of providers. We developed a smartphone-enhanced VIA platform (SEVIA) for real-time secure sharing of cervical images for remote supportive supervision, data monitoring, and evaluation. METHODS We assessed programmatic outcomes so that findings could be translated into routine care in the Tanzania National Cervical Cancer Prevention Program. We compared VIA positivity rates (for HIV-positive and HIV-negative women) before and after implementation. We collected demographic, diagnostic, treatment, and loss-to-follow-up data. RESULTS From July 2016 to June 2017, 10,545 women were screened using SEVIA at 24 health facilities across 5 regions of Tanzania. In the first 6 months of implementation, screening quality increased significantly from the baseline rate in the prior year, with a well-trained cadre of more than 50 health providers who “graduated” from the supportive-supervision training model. However, losses to follow-up for women referred for further evaluation or to a higher level of care were considerable. CONCLUSION The SEVIA platform is a feasible, quality improvement, mobile health intervention that can be integrated into a national cervical screening program. Our model demonstrates potential for scalability. As HPV screening becomes more affordable, the platform can be used for visual assessment of the cervix to determine amenability for same-day ablative therapy and/or as a secondary triage step, if needed.

Satisfaction of tuberculosis patients with health services in Ghana

2017 ◽  
Vol 30 (6) ◽  
pp. 545-553 ◽  
Author(s):  
Frank Bonsu ◽  
Felix Afutu ◽  
Nii Nortey Hanson-Nortey ◽  
Mary-Anne Ahiabu ◽  
Joshua Amo-Adjei
Keyword(s):  
Client Satisfaction ◽  
Service Providers ◽  
Healthcare Providers ◽  
Large Body ◽  
Service Users ◽  
Content Type ◽  
Sputum Production ◽  
Interview Guide

Purpose Within human services, client satisfaction is highly prioritised and considered a mark of responsiveness in service delivery. A large body of research has examined the concept of satisfaction from the perspective of service users. However, not much is known about how service providers construct client satisfaction. The purpose of this paper is to throw light on healthcare professionals’ perspectives on patient satisfaction, using tuberculosis (TB) clinics as a case study. Design/methodology/approach In-depth interviews were conducted with 35 TB clinic supervisors purposively sampled from six out of the ten regions of Ghana. An unstructured interview guide was employed. The recorded IDIs were transcribed, edited and entered into QSR NVivo 10.0 and analysed inductively. Findings Respondents defined service satisfaction as involving education/counselling (on drugs, nature of condition, sputum production, caregivers and contacts of patients), patient follow-up, assignment of reliable treatment supporters as well as being attentive and receptive to patients, service availability (e.g. punctuality at work, availability of commodities), positive assurances about disease prognosis and respect for patients. Practical implications Complementing opinions of health service users with those of providers can offer key performance improvement areas for health managers. Originality/value To the best of the authors’ knowledge, this is a first study that has examined healthcare providers’ views on what makes their clients satisfied with the services they provide.

Multigenerational Patterns and Internal Structures in Families in which Grandparents Raise Grandchildren

1998 ◽  
Vol 79 (5) ◽  
pp. 477-489 ◽  
Author(s):  
Robin Goldberg-Glen ◽  
Roberta G. Sands ◽  
Ralph D. Cole ◽  
Carolyn Cristofalo
Keyword(s):  
Life Satisfaction ◽  
Service Providers ◽  
Well Being ◽  
Family Structures ◽  
Systems Perspective ◽  
Internal Structures ◽  
One Year ◽  
Interactional Processes

‘Skipped generation’ families, consisting of grandparents and grandchildren with parents absent from the home, are frequently served in social work agencies. These families have unique multigenerational patterns and family structures that are important for service providers to recognize. This paper uses a multigenerational systems perspective to highlight the diversity among grandparent-headed households. Twenty families who were previously part of a larger study of stress, well-being, and life satisfaction among caregiving grandparents constituted a follow-up case study involving videotaped family interviews one year after the first study. Three families representing the range of diversity among the twenty are described with accompanying genograms. Differences in structure, interactional processes, and links with prior generations are identified in each case. These examples reveal the strengths and vulnerabilities, as well as the diversity, of grandparent-headed families.

scholarly journals Management of industrial work practices in improving student competence and satisfaction of the industrial as a partner vocational school

2021 ◽  
Vol 6 (2) ◽  
pp. 552
Author(s):  
Silvana Wulansari
Keyword(s):  
Work Practice ◽  
Vocational School ◽  
Work Culture ◽  
Work Practices ◽  
Business World ◽  
Industrial Work ◽  
Implementation Guidelines ◽  
Maximum Work ◽  
Planning Implementation

This study describes the planning, implementation, and evaluation of industrial work practices in improving student competence and satisfaction of the industrial world as a working partner of a vocational school. The implementation of industrial work practices is in following the dual system education implementation guidelines. Management of industrial work practices from planning, implementation, and evaluation is still experiencing obstacles. The results of the satisfaction survey show that the competence of students is not in by the needs and work culture of the industry, school supervisors are not maximized in monitoring the development and progress of students in the industry, there are still many students who are not competent in operating computers, the industry assignments to students that are not in following the competence of expertise in their field so that the objectives in competency mapping have not been achieved. School supervisors have not completely informed about the involvement of the industrial world business world in the implementation of industrial work practices. Practical work provides additional knowledge and skills of students so that competency gaps in the mapping of competency skills can be minimized, but these competencies do not yet cover the entire competency gap. The implementation of work practice for 3 (three) months is quite effective, because with this duration students perform certain tasks repeatedly to improve student competence in completing assignments and maximum work results, however, it was still found that students were not responsive enough in other assignments given. The evaluation of industrial work practice management with the analysis that has been carried out so far is quite good, but the follow-up actions have not provided an improvement in the performance of the management team as a whole so that the mismatches keep recurring in the implementation of the next work practice.

scholarly journals Automating The Improvement Of Service Quality: The TELCO Case

2011 ◽  
Vol 7 (6) ◽  
pp. 81-90
Author(s):  
Elad Harison ◽  
Ofer Barkai
Keyword(s):  
Service Providers ◽  
Service Systems ◽  
Competitive Environment ◽  
Preventive Service ◽  
Automated Systems ◽  
Customer Complaints ◽  
Service Failures ◽  
Broad Variety

The case under discussion presents a new and innovative framework for implementing preventive service systems that detect potential service malfunctions, attempt to automatically prevent them and notify customers about the results of these operations. Such automated systems may proactively avert service malfunctions and reduce the volume of customer complaints due to service outages. The presented framework is based on four major stages: continuous detection of service delivery infrastructure and equipment, prevention of identified service failures, notification of customers about service failures and follow-up activities. Telco is a major Israeli telecommunications operator that implemented the preventive service methodology and systems to improve the quality of its services to the satisfaction of its largest customers. The model presented in this paper can be utilized by a broad variety of firms and service providers as means for improving the quality of their services, the satisfaction and the loyalty of customers and the ability to retain them for longer periods in an increasingly competitive environment.

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