scholarly journals Gamification Techniques to Re-Invent Public Healthcare Services – A Case Study

2019 ◽  
Vol 9 (2) ◽  
pp. 339
Author(s):  
Mohamed Buheji
Keyword(s):  
Public Services ◽  
Empirical Studies ◽  
Behavioural Change ◽  
Healthcare Services ◽  
Public Healthcare ◽  
Change Initiatives ◽  
The Public

Interest is growing in gamification of the different public services to enhance the development through engagement of the concerned stakeholders. A review of the gamification applied in healthcare services through inspiration labs is illustrated. The paper investigates how the different gamification constructs and techniques help in re-inventing the public healthcare services.The findings of the study are presented around the opportunities and learning that comes from gamifying the change initiatives. The paper shows how researchers and practitioners can gamify complex public services, as healthcare sectors, and create a change to different activities that would lead to a behavioural change of the targeted community. The study makes a recommendation to considers more in-depth empirical studies that enhance the integration of gamification in more public services.

scholarly journals Intimate Labor at Biomedical Frontlines: Situated Knowledges of Female Community Health Workers in the Management of COVID-19 in India

2021 ◽  
Vol 7 (1) ◽  
Author(s):  
Sanghamitra Das ◽  
Samhita Das
Keyword(s):  
Community Health ◽  
Community Health Workers ◽  
Health Workers ◽  
Medical Knowledge ◽  
Healthcare Services ◽  
Care Work ◽  
Professional Status ◽  
Public Healthcare ◽  
The Public ◽  
Female Community

Media reports of the COVID-19 pandemic in India have highlighted the important role that India’s female community health workers, the Accredited Social Health Activists (ASHAs), have played in managing COVID infections in India. This paper explores the epistemic basis of ASHA work to understand the significance of their role. Through a discourse analysis of textual media articles, we show that the ASHAs’ routine and COVID-related caregiving practices are a form of embodied, intimate labor rooted in their situated, community-oriented knowledge. This labor is devalued as emotional and feminized care work, which denies the ASHAs professional status in the public healthcare system of India and, in turn, reflects a hierarchy among health practitioners that stems from the status of objectivity/disembodiment in biomedicine. We find that, despite their low status in the public health system, ASHA workers develop a self-concept that enables them to self-identify as healthcare professionals, motivating them to continue providing essential healthcare services during the pandemic. We argue that an official recognition of the epistemic value of ASHA work would help to overcome the age-old nature/culture dichotomy that informs what counts as valuable, legitimate, formal medical knowledge. Furthermore, our analysis provides a critique of the gendered devaluation of care work within a political economy of health increasingly dictated by a neoliberal logic.

scholarly journals Role of Public Entities in Suitable Provision of Public Services: Case Study from Slovakia

2021 ◽  
Vol 11 (4) ◽  
pp. 143
Author(s):  
Viera Papcunová ◽  
Roman Vavrek ◽  
Marek Dvořák
Keyword(s):  
Public Administration ◽  
Local Governments ◽  
Public Services ◽  
Slovak Republic ◽  
The State ◽  
Main Role ◽  
The Public ◽  
State Administration

Local governments in the Slovak Republic are important in public administration and form an important part of the public sector, as they provide various public services. Until 1990, all public services were provided only by the state. The reform of public administration began in 1990 with the decentralization of competencies. Several competencies were transferred to local governments from the state, and thus municipalities began to provide public services that the state previously provided. Registry offices were the first to be acquired by local governments from the state. This study aimed to characterize the transfer of competencies and their financing from state administration to local government using the example of registry offices in the Slovak Republic. In the paper, we evaluated the financing of this competency from 2007 to 2018 at the level of individual regions of the Slovak Republic. The results of the analysis and testing of hypotheses indicated that a higher number of inhabitants in individual regions did not affect the number of actions at these offices, despite the fact that the main role of the registry office is to keep registry books, in which events, such as births, weddings, and deaths, are registered.

Public Services Through Multi-Channel Issues and Challenges

2018 ◽  
pp. 273-300
Author(s):  
Velamala Ranga Rao
Keyword(s):  
Public Services ◽  
Local Level ◽  
Single View ◽  
The Public ◽  
Channel Integration ◽  
Services Delivery ◽  
Initial Stage ◽  
Stage 4 ◽  
State And Local

The objective of this chapter is 1) to understand multi-channel architecture, integration, and management; 2) to develop a framework for citizen relationship and grievance management system for a single view; 3) as a case study, to propose framework applied to find what types of channels are providing to the citizens get access to the public services at National, State, and Local level in India; 4) as a case study, to find out challenges and issues with implementation of multi-channel services delivery. The key findings of the case study are: 1) There is no declining in providing traditional channels after introducing modern channels. 2) The departments are offering mixed channels. 3) Usage of mobile-based applications, social media, and wi-fi are in pilot basis or at initial stage. 4) Multi-channel integration and management is not yet initiated. 5) Electricity and network coverage are main issues in implementation of modern channels. However, such initiatives have some issues and challenges to the developing countries like India.

scholarly journals Choice and Information in the Public Sector: A Higher Education Case Study

2012 ◽  
Vol 11 (2) ◽  
pp. 171-182 ◽  
Author(s):  
Jamie Harding
Keyword(s):  
Higher Education ◽  
Quality Of Service ◽  
Public Sector ◽  
Public Services ◽  
Student Survey ◽  
Prospective Students ◽  
Consumer Evaluations ◽  
The Public

Successive governments have encouraged the view of users of public services as consumers, choosing between different providers on the basis of information about the quality of service. As part of this approach, prospective students are expected to make their decisions about which universities to apply to with reference to the consumer evaluations provided by the National Student Survey. However, a case study of a post-1992 university showed that not all students made genuine choices and those who did tended to be in stronger social and economic positions. Where choices were made, they were infrequently based on external evaluations of quality.

scholarly journals Strategizing Public Sector Hospitals In Megacity Karachi: A Case Study On Gender Based Healthcare Facility Selection Criteria And Concerns (From Demand And Supply Perspective)

2019 ◽  
Vol 19 (1) ◽  
pp. 179-196
Author(s):  
Shamaila Burney ◽  
Khalid Mahmood Iraqi
Keyword(s):  
Public Sector ◽  
Selection Criteria ◽  
Healthcare Facility ◽  
Health Care Facilities ◽  
Public Hospitals ◽  
Public Healthcare ◽  
Demand And Supply ◽  
Healthcare Facilities ◽  
The Public

Karachi is the most populous city in Pakistan and it plays an important role in urban demography of Pakistan. It is growing rapidly, as every fifth urban citizen lives here. This urbanization creates serious challenges for all sectors of Karachi. Especially the health sector, from demand and supply view point is facing serious challenges in terms of non-availability of qualified doctors, specifically female doctors, medicines, latest equipment, poor infrastructure, and patient’s queues belonging to other rural areas because of the lack of quality healthcare facilities, makes the public hospitals crowded and overburdened. Like all over Pakistan, public sector hospitals are very much neglected in Karachi also and needs special consideration. The focus should be on developing patient oriented supply chains for efficient patient’s care and healthcare facilities. Moreover, the case study of Qatar hospital a part of our basic research study also highlighted the depriving condition for women patients’ in Emergency Department, because only male doctors are there but female doctors are not available. Although we observed that the gender wise daily patient flow was consist of 65% females, whereas only 35% male patients. The study suggests that there is an urgent need of women doctors and paramedics staff in the public sector hospitals of suburbs of Karachi. This paper presents a synoptic view of concerns of the residents of Karachi, and identification of their selection criteria of health care facilities. The study also aimed to provide solutions and recommendations for the improvement of these facilities. Cross sectional questionnaire and random sampling with two stage clusters sampling was used to record the responses of 1991 households, 46% respondents were female and 54% were male. Among the total of 11127 respondents, only 580, (5.2 %) sought treatment in public health hospitals and, 2440 (21.9 %) visited private hospitals. Research results shows that Cost is the only significant factor because of which people opt for treatment at public healthcare facility.

Digitalisation in the Public Sector

2019 ◽  
Vol 10 (2) ◽  
pp. 35-52
Author(s):  
Leonardo Maxwell ◽  
Ezgi Taner ◽  
Gideon Mekonnen Jonathan
Keyword(s):  
Public Sector ◽  
Research Agenda ◽  
Empirical Studies ◽  
Future Research ◽  
Research And Practice ◽  
The Public ◽  
Factors Influencing ◽  
Administrative Leaders ◽  
Public Organisations

Digitalisation in the public sector has attracted the attention of political and administrative leaders as well as researchers. Empirical studies suggest that most of the digitalisation efforts fail to achieve the intended efficiency, transparency, and responsiveness of the public sector. While digitalisation is a hot research agenda, only a few studies explored the issue in public organisations. This study, therefore, attempts to address the gap in the literature and identify the factors influencing digitalisation in the public sector. A case study is conducted at one of the largest state-owned enterprises in Liberia, the National Social Security and Welfare Corporation (NASSCORP). The data collected through interviews and examination of internal documents were analysed thematically. The study resulted in the identification of 13 factors influencing digitalisation in the public sector, which are related to technology, organisation as well as the environment. The contribution of the study to research and practice is presented along with the potential future research opportunities.

Hierarchical Planning Models for Public Healthcare Supply Chains

2019 ◽  
pp. 86-122
Author(s):  
Hassan Yar Bareach ◽  
Wafa Malik ◽  
Rania Sohail ◽  
Areeb Javaid ◽  
Muhammad Naiman Jalil
Keyword(s):  
Supply Chain ◽  
Supply Chain Management ◽  
Supply Chains ◽  
Healthcare Services ◽  
Public Healthcare ◽  
Hierarchical Planning ◽  
Chain Management ◽  
The Public ◽  
Services Delivery ◽  
Planning Models

This chapter focuses on the hierarchical planning and execution for supply chain management in public healthcare services. The authors first introduce tiered organizational and services delivery structure of public healthcare services followed by various supply chain issues that public healthcare services encounters. They then review hierarchical planning and execution discussions for the strategic, tactical, and operational decisions in supply chain literature. They continue the discussion with public healthcare services cases on medicine and equipment maintenance supply chains. They compare hierarchical planning execution discussions in supply chain management literature vis-a-vis healthcare services cases. Their main argument is that much can be gained by the public healthcare services by striving for reduced information asymmetry and employing appropriate functional aggregation at various levels of the hierarchically organized public healthcare supply chains.

Sign in / Sign up

Export Citation Format

Share Document