scholarly journals Servant leadership and power

2019 ◽  
Vol 6 ◽  
Author(s):  
Karl Inge Tangen
Keyword(s):  
Servant Leadership ◽  
Christian Realism ◽  
Moral Virtues ◽  
Theoretical Perspectives ◽  
Legitimate Power ◽  
Theological Perspective ◽  
Asking Questions ◽  
Research Questions ◽  
Moral Modeling ◽  
The Relationship

This is an explorative study of the relationship between power and servant leadership from a theological perspective. It is argued that Robert K. Greenleaf, Tom Marshall and Yvonne Bradley have provided useful theoretical perspectives on this relationship that may be used to generate important theological research questions. The nature of legitimate power is understood differently based on the underlying anthropology and worldview promoted by these theorists. For Greenleaf, servant leadership is synonymous with legitimate power. His theory of servant leadership is shaped by a religiously indeterminate moral vision of the world and includes a number of moral virtues. Bradley rejects Greenleaf’s model based on a conception of Christian Realism. For Marshall, legitimate power is identical with the character and virtues of servant leadership as this is revealed in Christ. For both Greenleaf and Marshall, the preferred mode of power is persuasion and moral modeling, yet under certain circumstances use of coercive power may be applied according to certain criteria. The study argues that the perspective of virtue ethics and phronetic analyses are useful to advance our understanding of both servant leadership and the dilemmas of power. Yet, such an approach also requires a systematical theological horizon that is sketched out by asking questions from the perspectives of Trinitarian theology, Christology and Eschatology.

A Meta-Analysis of Interviews and Cognitive Ability

2013 ◽  
Vol 12 (4) ◽  
pp. 157-169 ◽  
Author(s):  
Philip L. Roth ◽  
Allen I. Huffcutt
Keyword(s):  
Cognitive Ability ◽  
Meta Analysis ◽  
Incremental Validity ◽  
Employment Interviews ◽  
Moderator Analysis ◽  
The Future ◽  
Research Questions ◽  
Meta Analyses ◽  
The Relationship

The topic of what interviews measure has received a great deal of attention over the years. One line of research has investigated the relationship between interviews and the construct of cognitive ability. A previous meta-analysis reported an overall corrected correlation of .40 ( Huffcutt, Roth, & McDaniel, 1996 ). A more recent meta-analysis reported a noticeably lower corrected correlation of .27 ( Berry, Sackett, & Landers, 2007 ). After reviewing both meta-analyses, it appears that the two studies posed different research questions. Further, there were a number of coding judgments in Berry et al. that merit review, and there was no moderator analysis for educational versus employment interviews. As a result, we reanalyzed the work by Berry et al. and found a corrected correlation of .42 for employment interviews (.15 higher than Berry et al., a 56% increase). Further, educational interviews were associated with a corrected correlation of .21, supporting their influence as a moderator. We suggest a better estimate of the correlation between employment interviews and cognitive ability is .42, and this takes us “back to the future” in that the better overall estimate of the employment interviews – cognitive ability relationship is roughly .40. This difference has implications for what is being measured by interviews and their incremental validity.

THE IMPLEMENTATION OF ISO 9001:2015 TO IMPROVE QUALITY OF SERVICE AT PUSAT KESIHATAN UNIVERSITI (PKU), UNIVERSITI UTARA MALAYSIA(UUM)

2018 ◽  
Vol 13 (Number 2) ◽  
pp. 67-77
Author(s):  
Anis Syamimi Abd Rahim ◽  
Mohd Norhasni Mohd Asaad
Keyword(s):  
Quality Of Service ◽  
Customer Satisfaction ◽  
Descriptive Statistics ◽  
Iso 9001 ◽  
Quality Of Services ◽  
Research Questions ◽  
Spss Software ◽  
The Relationship ◽  
Universiti Utara Malaysia

The purpose of this study is to review the implementation of ISO 9001:2015 in order to improve the quality of services at Pusat Kesihatan Universiti (PKU), Universiti Utara Malaysia. The respondents of this study were customers at the PKU, UUM. The questionnaire was distributed to 50 respondents. The data were analyzed using SPSS software version 24. The data were tested using descriptive statistics, and correlation analysis to answer the research questions and to achieve the objectives. The findings show that customers agree that implementation of ISO 9001:2015 give service at PKU, UUM is good and satisfied. Through the correlation test, the results showed that the relationship between the implementation of ISO 9001:2015 has a positive and significant impact on customer satisfaction and the effect of implementing ISO 9001:2015 has a positive and significant impact in improving quality of service at PKU, UUM.Through mean and standard deviation tests, results show that tangible dimensions are the main dimensions of customer satisfaction while dimensions with low values are dimensions of responsiveness.Therefore, all aspects of service in PKU, UUM will be strengthened and all aspects of the weaknesses could be addressed to improve the service in order to maintain good quality services.

The influence of Herzberg’s motivator factor on employees’ organizational citizenship behaviour

2016 ◽  
Vol 2 (1) ◽  
pp. 1
Author(s):  
Noorlaila Yunus ◽  
Cairul Azwa Azimi
Keyword(s):  
Organizational Citizenship ◽  
Significant Relationship ◽  
Civic Virtue ◽  
Negative Influence ◽  
Western Countries ◽  
Achievement Growth ◽  
Independent Variable ◽  
Research Questions ◽  
The Relationship

Organizational Citizenship Behaviour (OCB) has been widely studied across the boarders especially in the western countries. This workplace voluntary behaviour is associated with many predictors that may bring whether major, minor or negative influence towards the engagement of employees’ OCB. Basically, this study is focusing on motivation as the predictor or independent variable that influence employees’ engagement on the OCB (altruism, conscientiousness, courtesy, civic virtue and sportsmanship) behaviour. Herzberg’s motivator factor (achievement, advancement, recognition and growth) has been chosen as the independent variable. A total of 150 questionnaires were distributed conveniently to respondents. With 125 questionnaires returned, researcher was able to analyze the data based on the research questions and hypotheses developed. The findings showed moderate and weak, significant relationship between the variable excluding the relationship between independent variable and civic virtue and sportsmanship. Thus, Herzberg’s motivator factor was not a predictor to civic virtue and sportsmanship behaviour. However for the strongest predictor; achievement, growth and growth are strongly predicts the altruism, conscientiousness and courtesy behaviour respectively. However, with the absence of relationship between independent variable and civic virtue as well as sportsmanship, therefore the strongest predictor cannot be determined as the value recorded was below the criterion.

The Varieties of Religious Experience

2012 ◽  
Author(s):  
William James
Keyword(s):  
Religious Experience ◽  
Religious Belief ◽  
Asking Questions ◽  
The Difference ◽  
The Relationship ◽  
Urgent Necessity

‘By their fruits ye shall know them, not by their roots.’ The Varieties of Religious Experience (1902) is William James’s classic survey of religious belief in its most personal, and often its most heterodox, aspects. Asking questions such as how we define evil to ourselves, the difference between a healthy and a divided mind, the value of saintly behaviour, and what animates and characterizes the mental landscape of sudden conversion, James’s masterpiece stands at a unique moment in the relationship between belief and culture. Faith in institutional religion and dogmatic theology was fading away, and the search for an authentic religion rooted in personality and subjectivity was a project conducted as an urgent necessity. With psychological insight, philosophical rigour, and a determination not to jump to the conclusion that in tracing religion’s mental causes we necessarily diminish its truth or value, in the Varieties James wrote a truly foundational text for modern belief. Matthew Bradley’s wide-ranging new edition examines the ideas that continue to fuel modern debates on atheism and faith.

Customer-Oriented Constructive Deviance as a Reaction to Organizational Injustice Toward Customers

2021 ◽  
pp. 193896552110123
Author(s):  
Taeshik Gong ◽  
Pengchang Sun ◽  
Min Jung Kang
Keyword(s):  
Customer Satisfaction ◽  
Service Quality ◽  
Servant Leadership ◽  
Survey Data ◽  
Third Party ◽  
Service Climate ◽  
Perceived Service Quality ◽  
Hotel Managers ◽  
The Relationship ◽  
Organizational Injustice

To date, research on the deontic model and third-party reactions to injustice has focused primarily on individuals’ tendency to punish the transgressor. In this study, we seek to extend the extant research by arguing that punishment may not be the only deontic reaction and that third-party observers of injustice should engage in activities that help the victim. More specifically, we explore employee’s customer-oriented constructive deviance as a reaction to organizational injustice toward customers. We also investigate how this deviance influences customer satisfaction. In addition, we explore service climate, driven by servant leadership as a moderator on the relationship between employees’ perceptions of organizational unfairness and customer-oriented constructive deviance. The study collected three-level survey data from 95 hotel managers, 396 employees, and 1,848 customers. We find that servant leadership increases service climate, which in turn strengthens the relationship between organizational injustice toward customers and customer-oriented constructive deviance. The findings also reveal that customer-oriented constructive deviance increases perceived service quality, leading to customer satisfaction. Our study significantly contributes to the emerging theory concerning customer-oriented constructive deviance by explaining the antecedents, consequences, and moderators. The study also helps managers deal with customer-oriented constructive deviance in the workplace.

scholarly journals The Effect of Servant Leadership on Self-Efficacy and Innovative Behaviour: Verification of the Moderated Mediating Effect of Vocational Calling

2021 ◽  
Vol 11 (2) ◽  
pp. 39
Author(s):  
Yunho Ji ◽  
HyunJoong Yoon
Keyword(s):  
Servant Leadership ◽  
Self Efficacy ◽  
Mediating Effect ◽  
Working Environment ◽  
Non Profit ◽  
Vocational Calling ◽  
Conditional Effect ◽  
Innovative Behaviour ◽  
The Impact ◽  
The Relationship

This study aimed to verify the impact of servant leadership on innovative behaviour in non-governmental organisations (NGOs). It particularly investigated the role of a mediator for self-efficacy in the relationship between servant leadership and innovative behaviour. This study defined the organisational psychology-behaviour mechanism in non-profit organisations by verifying the moderated mediating effect of vocational calling in the relationship between servant leadership, self-efficacy, and innovative behaviour. The 174 pilot samples used in this study comprised community service participants in NGOs. The analysis verified the hypothesis set through causal correlations among four variables using regression analysis and the PROCESS macro developed by Hayes. Vocational calling played a moderating role in the relationship between servant leadership and self-efficacy, and vocational calling had a conditional effect on the impact of servant leadership on innovative behaviour through self-efficacy. Meanwhile, self-efficacy fully mediated servant leadership and innovative behaviour. Based on the verification of the mechanism of organisational psychology-action, this study sought ways to develop the organisation of NGOs and improve the working environment.

Support for the Americans With Disabilities Act Among Nondisabled People

2021 ◽  
pp. 104420732110231
Author(s):  
Carli Friedman ◽  
Laura VanPuymbrouck
Keyword(s):  
Civil Rights ◽  
Americans With Disabilities Act ◽  
A Priori ◽  
People With Disabilities ◽  
Secondary Data ◽  
The United States ◽  
Limited Participation ◽  
Persons With Disabilities ◽  
Research Questions ◽  
The Relationship

The Americans with Disabilities Act (ADA) opened the doors to access and enhanced the civil rights of people with disabilities. However, a lack of accessibility to all segments of society continues throughout the United States and is frequently described by people with disabilities as a leading cause for limited participation. Beliefs and attitudes regarding disability can affect critical decisions regarding inclusion and people with disabilities’ civil rights. Therefore, the purpose of this study was to explore support and opposition to the ADA among nondisabled people. We had the following research questions: (a) What is the relationship between disability prejudice and support for the ADA? and (b) When controlling for disability prejudice, what other factors lead people to support the ADA? To do so, we examined secondary data from approximately 13,000 participants from all 50 states and the District of Columbia. Findings from this study revealed that people who oppose the ADA are significantly more prejudiced toward people with disabilities than people who support the ADA. Understanding and becoming aware of attitudes and prejudice toward persons with disabilities can be a first step toward dispelling such beliefs and possibly a priori step to achieving the intent and spirit of the ADA.

Imitating the Traditional Gods

Mnemosyne ◽  
2021 ◽  
pp. 1-22
Author(s):  
Vilius Bartninkas
Keyword(s):  
Role Models ◽  
Moral Virtues ◽  
The People ◽  
Additional Input ◽  
Virtuous Character ◽  
Ethical Role ◽  
Virtuous Life ◽  
The Relationship ◽  
Religious Aspect ◽  
The Ideal

Abstract This paper examines moral virtues and cult practice in Plato’s Laws. It explores the symposium and the chorus and their potential to provide a recognisable cultural setting, in which the Magnesian citizens can test their responses to pleasurable and painful experiences and thus train their moral virtues. The challenge to this reading is to explain what additional input to moral habituation is provided by the religious aspect of these institutions. This paper draws attention to the relationship between the people and the patron gods of the respective institutions. It argues that the cult practices are designed to reflect the virtuous character of the traditional gods, who serve as the ethical role models for the worshipers. In this way, the worship of the traditional gods not only facilitates moral progress by exemplifying the objective of virtuous life, but also gives an egalitarian version of the ideal of godlikeness to its citizens.

What is Human? Reading Social Idealism against the Reality of Blackman and Azaria

2018 ◽  
Vol 60 (1) ◽  
pp. 365-391
Author(s):  
Ka Lok Yip
Keyword(s):  
United Kingdom ◽  
Human Agency ◽  
Human Freedom ◽  
Dominant Focus ◽  
Structural Power ◽  
The United Kingdom ◽  
Theoretical Perspectives ◽  
The Relationship

This article explores the oscillation between individualism and holism and between voluntarism and determinism underlying Philip Allott’s philosophy of social idealism and attributes it to an under-analysis of the relationship between human agency, culture, and structure. Drawing on different social theoretical perspectives and philosophical approaches, it examines this aspect of social idealism through the lens of two recent cases, Alexander Blackman in the United Kingdom and Elor Azaria in Israel. It argues that a dominant focus on either the individuals or their context is necessarily reductionist while collapsing the two risks obscuring causality and responsibility and relegating their apportionment to those in possession of cultural and structural power. Only by differentiating between the relative degrees of human freedom and constraints in different situations, can the limits to human agency become recognisable, comprehensible, and therefore amenable to being tackled, transformed, and potentially overcome.

scholarly journals Artistic Portrayal of Death as a Refuge from Morbidity: The Pillowman by Martin McDonagh and 4.48 Psychosis by Sarah Kane

2017 ◽  
Vol 7 (1) ◽  
pp. 101
Author(s):  
Sobia Kiran
Keyword(s):  
Death Drive ◽  
Social Conventions ◽  
Traumatic Memories ◽  
Protective Shield ◽  
Research Questions ◽  
Sarah Kane ◽  
The Relationship ◽  
Martin Mcdonagh

The Pillowman by Martin McDonagh and 4.48 Psychosis by Sarah Kane are psychological plays that deal with the relationship between Art, Death and Morbidity. Death is an artistic solution to put an end to the morbidity of attitude caused by toxic relationships, social conventions, and totalitarian institutions. Death, may it take form of suicide or murder, is presented as a Saviour to escape the torture, suffering, depression and tyranny. Art is the creative realm of death, a defensive tool or a protective shield against the repressed uneasy traumatic memories that causes extreme unpleasure. The objective of the paper is to explore the artistic portrayal of death as a refuge from morbidity addressing the research questions 1) How do 4.48 Psychosis by Sarah Kane and The Pillowman by Martin McDonagh suggest death as an escape from psychosis and life of suffering? 2) How does art become a source of realization of Death drive taking form of murder or suicide?

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