scholarly journals FAKTOR KEPUASAN WISATAWAN PENGGUNA TRANSPORTASI LAUT DARI BALI KE GILI TRAWANGAN

Jurnal IPTA ◽  
2018 ◽  
Vol 6 (2) ◽  
pp. 124
Author(s):  
Syukriyan Abrar Syah ◽  
Ni Gusti Ayu Susrami Dewi ◽  
Putu Agus Wikanatha Sagita
Keyword(s):  
Quality Of Service ◽  
Dominant Factor ◽  
Sea Transport ◽  
Marine Transportation ◽  
Factors Affecting ◽  
Cost Factor ◽  
Level Of Satisfaction ◽  
The Cost ◽  
Selection Of

This research aims to analyze factors affecting the satisfaction of tourists in the use of marine transportation from Bali toward Gili Trawangan. The benefits of this research useful to the company in improving the services for tourists who will use the services of a crosswalk leading to Gili Trawangan.The respondents in this research totalled 190 respondents, the selection of the sample using the method of purposive sampling, the data in this study were analyzed using the analysis factors that help by statistikal program SPSS version 17.0 for windows. The results of this study are: 1) the satisfaction of tourists in the use of sea transport in general are at a level of satisfaction. 2) there are three factors that affect the satisfaction of tourists formed i.e. factors quality of maids, the cost factor & ease factors and product quality. Quality of service factor is the most dominant factor influencing the satisfaction of travellers with variable reliability as the dominant variables, and the variable availability schedule is a variable that must be improved.

scholarly journals Pengaruh Diferensiasi Produk Dan Kualitas Pelayanan Terhadap Tingkat Kepuasan Pelanggan (Studi Kasus Di Restoran Roast Chicken & Pizza Meteran)

2020 ◽  
Vol 4 (1) ◽  
pp. 022-027
Author(s):  
Saefudin Zuhdi ◽  
Selvy Irawanti
Keyword(s):  
Quality Of Service ◽  
Customer Satisfaction ◽  
Product Differentiation ◽  
Sampling Method ◽  
Correlation Coefficients ◽  
Sampling Technique ◽  
Factors Affecting ◽  
Customer Expectations ◽  
Level Of Satisfaction

Product differentiation is an attempt to design a set of distinguishing or physical product attributes to differentiate the company's products with the competing products. Quality of service is a measure of the extent to which a service can be provided to meet customer expectations. Both of these variables significantly affect the level of customer satisfaction. The population used in this study is Roast Chicken & Pizza Meter, a dine-in restaurant during July 2014 - August 2014, amounting to 1,440 customers. The sample chosen for this study was 100 respondents and purposive sampling method is chosen as sampling technique. Data are collected by means of questionnaires. And the analysis techniques used are regression and correlation coefficients. The results of the analysis using SPSS version 20 show that: (1). Product differentiation positively affecting the level of customer satisfaction. Regression coefficients results indicate the quality of service (X2 = 1.047) became the biggest factors affecting the level of satisfaction of subscribers, while product differentiation (X1 = 0.992) to the lowest factor affecting customer satisfaction. (2) Correlation and Determination-Test showed that R = 0,998a are positive. This means that any increase in the variable x changes cause an increase in the variable Y. R2 (R Square) = 0.996 variables X1 and X2 affect Y by 99.6% less than 0.4% of the other variables were not examined.

scholarly journals Hubungan Kualitas Pelayanan terhadap Kepuasaan Pelanggan pada Kantor Perusahaan Daerah Air Minum di Kota Sampit Kabupaten Kotawaringin Timur

2017 ◽  
Vol 3 (2) ◽  
pp. 44-47
Author(s):  
Indah Tri Handayani ◽  
Fitri Marlita
Keyword(s):  
Quality Of Service ◽  
Customer Satisfaction ◽  
Correlation Method ◽  
Level Of Satisfaction ◽  
Close Relationship ◽  
Water Companies ◽  
Observation Method ◽  
The Cost ◽  
The Relationship

This study aims to find out and analyze how much the quality of service services relates to the level of satisfaction felt by customers who use the services of Regional Water Companies (PDAMs). The research method used in this study is the observation method, the questionnaire using the Likert scale and the process of determining the sample used is the level of error of 10% as much as 162 samples, the type of research used is associative quantitative that is to find the relationship between service quality and customer satisfaction Testing the hypothesis used is a statistical test with the formula "Product Moment Person". There is a very close relationship between the quality of service to customer satisfaction, from the results of calculations using the product moment person correlation method to get the value of rxy of 0.996 according to the guidelines to provide an interpretation of coefficients the cost is between 0.8-1000. This can be proven that the better or the increased service provided by the PDAM, the higher the level of PDAM customer satisfaction

Pengaruh Kualitas Pelayanan Terhadap Kepuasan Nasabah Tabungan Britama Pada Bank BRI Cabang Fatmawati

Liquidity ◽  
2018 ◽  
Vol 1 (1) ◽  
pp. 72-80
Author(s):  
Viva Faronika ◽  
Asriyal Asriyal
Keyword(s):  
Quality Of Service ◽  
Customer Satisfaction ◽  
Service Quality ◽  
Acceptable Level ◽  
Level Of Service ◽  
Level Of Satisfaction ◽  
Service Policies ◽  
Improve Service Quality ◽  
Relationship Of

If the customer is greater than acceptable level of service, the cutomer is not satisfied. Conversely, if an acceptable level of service greater than the expectations of customers, the customer will be satisfied. This means that if Bank BRI branch Fatmawati can improve service quality to its customer it will affect the level of satisfaction. In this research found evidence that, in terms of the creation of quality services, Bank BRI branch Fatmawati is one of the branches that participate to implement the established policies and service in accordance with the exiting service standard in the banking world. Amount of influence the determination of quality of service policies applied by the Bank BRI branch Fatmawati indicated by r2. r2 value only 45 % and the rest 55 % influenced by other variables not studied. Meanwhile, the variable relationship of service quality to customer satisfaction can be seen from the values r = 0,67. This shows the value of the correlation coefficient between the variables of service quality to customer satisfaction. This means there are strong relationships between the independent variable X (quality of service) to the dependent variable Y (customer satisfaction). Since r = 0,67 (67 %) greater then 50 %.

Tingkat Kepuasan Nasabah Pada Bank Syariah Mandiri Cabang Bogor

2019 ◽  
Vol 4 (2) ◽  
pp. 34
Author(s):  
Priyo Wismantoro ◽  
Fika Dwiyanti
Keyword(s):  
Quality Of Service ◽  
Customer Satisfaction ◽  
Service Quality ◽  
Competitive Advantage ◽  
Customer Service ◽  
General Level ◽  
Customer Focus ◽  
Quality Improvements ◽  
Level Of Satisfaction

Business banking is a service business based on principles of trust and t5he customer is a major asset. Under conditions of business competition among banks strict bank that has resulted in only a competitive advantage (compatative advantage as well as a competitive advantage) who can reach the highest position in the eyes of cusmers or the public. Competitive advantage can be obtained from the quality of customer servicr, so the focus on customers (customer focus), responsive to the development of customer desires and continuously innovate is an acitivity that can be done to anticipate the cimpetitive conditions. In this case, the bank should always evaluate the quality of service given to customers and is reflected in the level of customer satisfaction obtained. Rate the quality of service branch of bank syariah mandiri bogor whole is still under service, because it still was below expectations, this is evident also that the general level of service is still not meeting customer expectations, because the level of hope (expectation0 the customer is generally higher than the level of performance (perfromance) or perception(perception)customer.        Empathy dimension of service quality dimensions are most critical or have any impact on the most powerful influence on the level of satisfaction. In this case, the willingness og bank syariah mandiri branch bogor provide individual attention in serving its clients is crucial. Empathy dimension attributes inclide individual attention, operational time , personal attention, giving interests, and understand the needs. These attributes is the main priority of service quality improvements are intensive and comprehensive.           Customer service strategy to be implemented by the management of bank syariah mandiri in perspective five dimensioris of service quality(tangibles, realiability,responsiveness, assurance and empathy) looks not optimal. In an effort to provide the best service (service excellence) and focus to the customer(customer focus), then the customer satisfaction can be obatained with significantly improved and the improvement of quality of serivice aspects and impticalions of the strategy need to be consldered

scholarly journals Factors Affecting the Decision of Patients to Utilize Health Services for Recycling

2021 ◽  
Vol 2 (2) ◽  
pp. 58-68
Author(s):  
Dherma Wati Bangun ◽  
Dherma Wati Bangun ◽  
Vivi Eulis Diana
Keyword(s):  
Health Services ◽  
Regional Hospital ◽  
Dominant Factor ◽  
Public Confidence ◽  
Chi Square ◽  
Cross Sectional ◽  
Factors Affecting ◽  
Health Products ◽  
Cross Sectional Design

Patients in health services have different behaviors in deciding to take advantage of health services. Patients used various considerations to make decisions based on the health products or services for re-treatment. The study aimed to analyze the factors that influence the patient's decision in using health services for re-treatment. This research was quantitative with cross-sectional design and conducted at Tanjung Pura Regional Hospital. The population was 3.946 people, and the sample were 247 respondents taken by using purposive sampling. Data analysis was univariate and bivariate using chi-square and multivariate using multiple logistic regression at the 95% confidence level (a= .05). The results showed that the factors that influenced the patient's decision to use health services for re-treatment at the Tanjung Pura Regional Hospital were the service quality of doctors / nurses (p= .000), distance (p=.049), facilities (p=0.000), and service speed (p = .000). The factors that did not influence we age (p=.461). gender (p=.895), education (p=.371), occupation (p=.593). The most dominant factor influencing is facilities with Exp (B)/OR =14.477, meaning that respondents who stated that the hospital facilities were good, had the opportunity to use health services for re-treatment by 14.4 times higher the respondents who stated that the hospital facilities were not good. It is suggested to Tanjung Pura Regional Hospital to propose and allocate a budget for improving hospital facilities that are still lacking and adding new service facilities so that it can increase public confidence for repeat treatment

scholarly journals A Multi Objective Particle Swarm Optimization for Wireless Sensor Networks and Routing Security

2020 ◽  
Vol 9 (7) ◽  
pp. 1132-1136
Keyword(s):  
Quality Of Service ◽  
Internet Of Things ◽  
Wireless Sensor ◽  
Service Network ◽  
Swarm Optimization ◽  
Routing Security ◽  
Wireless Service ◽  
Node Clustering ◽  
Selection Of

WSN stands for Wireless Sensor Network it is an prefect models of the IoT or Internet of Things that gives checking administrations to catastrophic events, for example, volcanoes ejection and seismic tremor which can influence the life of person. All things considered, the QoS or Quality-of-Service it is a significant problem of the basic application so that it is adequate as well as heartiness is guaranteed. Other than this without a doubt administrations and commitments in checking frameworks, WSN's restricted assets can seriously corrupt the Quality-of-Service in the application of Internet of Things. There will be a decrease in the Quality-of-Service because of the blockage in the wireless service network in the application. For these situtations proficient utilization for the rare assets might be critical for guaranteeing consistent tramission of the information. Decreasing pace in the retransmission of the parcel that occurs due to the blockage diminishes sensor hubs power utilization. PDNC also known as Packet Discarding based Node Clustering that is a specific bundle disposing of technique is presented in this research paper. Every hubs conveyed will be bunched to a few gatherings that focuses on the zone and at once selection of a group head will be done. Parcel disposing of procedure will at that point be conveyed at every hub to diminish the quantity of bundles adding to blockage. Reenactment examination utilizing NS-2 demonstrates that the proposed method can lessen blockage along these lines improve the general execution.

Application of Variational Geometry to the Analysis of Mechanical Tolerances

1989 ◽  
Author(s):  
P. M. Martino ◽  
G. A. Gabriele
Keyword(s):  
Mechanical Design ◽  
Worst Case Analysis ◽  
Prototype System ◽  
Tolerance Design ◽  
Worst Case ◽  
Geometric Tolerances ◽  
Solid Models ◽  
The Cost ◽  
Selection Of

Abstract The proper selection of tolerances is an important part of mechanical design that can have a significant impact on the cost and quality of the final product. Yet, despite their importance, current techniques for tolerance design are rather primitive and often based on experience and trial and error. Better tolerance design methods have been proposed but are seldom used because of the difficulty in formulating the necessary design equations for practical problems. In this paper we propose a technique for the automatic formulation of the design equations, or design functions, which is based on the use of solid models and variational geometry. A prototype system has been developed which can model conventional and statistical tolernaces, and a limited set of geometric tolerances. The prototype system is limited to the modeling of single parts, but can perform both a worst case analysis and a statistical analysis. Results on several simple parts with known characteristics are presented which demonstrate the accuracy of the system and the types of analysis it can perform. The paper concludes with a discussion of extensions to the prototype system to a broader range of geometry and the handling of assemblies.

Grid Workflows with Encompassed Business Relationships

2012 ◽  
pp. 1332-1348
Author(s):  
Dimosthenis Kyriazis ◽  
Andreas Menychtas ◽  
Theodora Varvarigou
Keyword(s):  
Quality Of Service ◽  
Service Providers ◽  
Added Value ◽  
Business Relationships ◽  
Qos Provisioning ◽  
Grid Services ◽  
Qos Parameters ◽  
Mapping Process ◽  
Selection Of

This chapter focuses on presenting and describing an approach that allows the mapping of workflow processes to Grid provided services by not only taking into account the quality of service (QoS) parameters of the Grid services but also the potential business relationships of the service providers that may affect the aforementioned QoS parameters. This approach is an integral part of the QoS provisioning, since this is the only way to estimate, calculate, and conclude to the mapping of workflows and the selection of the available service types and instances in order to deliver an overall quality of service across a federation of providers. The added value of this approach lays on the fact that business relationships of the service providers are also taken into account during the mapping process.

Wireless Heartrate Monitoring Along Prioritized Alert Notification Using Mobile Techniques

2020 ◽  
pp. 230-243
Author(s):  
Rajasekaran Rajkumar
Keyword(s):  
Information System ◽  
Quality Of Service ◽  
Cost Effective ◽  
Efficient Solutions ◽  
Essential Information ◽  
Hospital Database ◽  
Clinical Records ◽  
The Cost ◽  
New System

The increasing number of problems that need to be addressed in the hospital sector calls for innovation in this field. It brings us the need to find cost-effective and memory-efficient solutions to handle the vast data and sector it into essential information to operate on the patient. There used to be many systems to manage clinical records which are fixed at a place. It is quite complicated to get the information and make this data available at a patient's bedside. This leads to a considerable amount of wasted time in moving to those storage PCs and also the cost afforded is comparatively high. A computer system that controls and accomplishes all the data in the hospital database to provide effective healthcare is called hospital information system (HIS). The introduction of HIS made billing and inventor easier for the staff. This paper discusses diverse methods that improve the cost, demands of HIS, and provide techniques to function efficiently using wireless networks. Also, the paper gives a comparative study on different aspects such as cost, quality of service, transportation, and security. A new system is proposed by combining the wireless healthcare system along prioritized alert notification.

scholarly journals Swedish House Owners’ Intentions Towards Renovations: Is there a Market for One-Stop-Shop?

Buildings ◽  
2019 ◽  
Vol 9 (7) ◽  
pp. 164 ◽  
Author(s):  
Georgios Pardalis ◽  
Krushna Mahapatra ◽  
Giangiacomo Bravo ◽  
Brijesh Mainali
Keyword(s):  
Financial Incentives ◽  
Energy Savings ◽  
Online Questionnaire ◽  
Level Of Involvement ◽  
Factors Affecting ◽  
Younger Age ◽  
One Stop ◽  
Near Future ◽  
Selection Of

In this paper, we examine factors affecting owners’ intention for renovation of their detached houses. Furthermore, we analyze their interest in choosing a one-stop-shop (OSS) service for the renovation, even though such a concept is not yet established in Sweden, but emerging in other parts of Europe. Our study is based on responses to an online questionnaire survey of 971 house owners residing in Kronoberg Region in Sweden. About 76% of the respondents intend to renovate in the near future, with approximately 71% of them preferring to renovate individual components of their dwelling and 5% to renovate their whole house in steps. House owners of younger age, higher income, higher education, and those with an interest for environmental issues, were the ones most interested in physical renovations, which improves energy efficiency of the building. For those house owners, one-stop-shop can facilitate the decision-making process, and help them to choose those measures that will improve their quality of life. Approximately 20% of the respondents had a positive view towards an one-stop-shop, which is an indicator that market for such a service exists. Parameters such as quality of work, cost and energy savings and specification of measures to be adopted are the key for the promotion of one-stop-shop. Additionally, house owners want to have a certain level of involvement in the selection of actors performing the renovation. Moreover, financial incentives, e.g., loans, do not play a significant role for the selection of one-stop-shop, but act as complementary motive for house owners.

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