Management Techniques and Quality of Master Trainers in In-service Training Programme of Elementary Education

2016 ◽  
Vol 7 (3) ◽  
pp. 207
Author(s):  
Sankar Prasad Mohanty
Keyword(s):  
Elementary Education ◽  
Training Programme ◽  
Service Training ◽  
Management Techniques

scholarly journals Customer Satisfaction in the Banking Industry in Ghana: A Case of GCB Bank Limited in Wa Municipality

2016 ◽  
Vol 3 (2) ◽  
pp. 217 ◽  
Author(s):  
Abdul-Moomin Adams ◽  
Motin Bashiru ◽  
Ibrahim Abu Abdulai
Keyword(s):  
Customer Satisfaction ◽  
Customer Service ◽  
Banking Industry ◽  
Training Programme ◽  
Primary Data ◽  
Research Approach ◽  
Cross Sectional ◽  
Service Training ◽  
Wa Municipality

<p>The banking industry in the Wa Municipality has experienced some growth over the past decade. This results in increased competition among banks in the industry as each bank tries to capture a greater market share. Banks achieve competitive advantage through innovations of products that reflect customers’ expectations. Despite this competition, customer satisfaction in GCB Bank Limited is perceived to be low. However, there is no empirical evidence to establish whether the products and services delivered by the bank meet customers’ expectation. This study was set out to assess the quality of products and services of GCB bank; and to assess the level of customer satisfaction with products and services of GCB bank. The study employed the cross-sectional research design and the mixed research approach so that the research findings could be generalized. Primary data were collected from 155 customers of GCB bank using questionnaires. The customers were selected through accidental sampling. Data were analysed using descriptive statistics. The study revealed that current account, savings account and ATM services were at least of high quality to majority of the respondents. However, over 40% of the respondents were not satisfied with the quality of the bank’s products and services. Management of GCB bank should organize a regular in-service training programme on customer service for the entire staff of the Wa branch in order to improve their customer service skills which would ultimately impact positively on the performance of the bank.</p>

Setting up a successful nurse-led intravitreal injections service: pearls from Swindon

2020 ◽  
Vol 29 (20) ◽  
pp. 1178-1185
Author(s):  
Hani Hasan ◽  
Sunil Mamtora ◽  
Nimish Shah
Keyword(s):  
Nurse Practitioners ◽  
Positive Impact ◽  
Training Model ◽  
Training Programme ◽  
Intravitreal Injections ◽  
Nurse Training ◽  
Financial Benefits ◽  
Hands On ◽  
Number Of Injections

The demand for performing intravitreal injections has increased in recent years, prompting the need for more nurse training in their administration. The Great Western Hospitals NHS Trust in Swindon has developed a structured nurse training programme and now has 8 independent nurse injectors trained to undertake injections independently; nurse practitioners now contribute upwards of 85% of the total number of injections. The authors have also demonstrated the financial benefits of using injection assistant devices and shown the positive impact such devices have on training. In September 2019, the authors organised the first course to offer nurses and doctors hands-on experience in administering injections, using the Swindon training model to provide participants with a structured approach to learn how to perform intravitreal injections safely. Nurses made up 96% of participants; the remainder were doctors and managers; 6% had never performed an intravitreal injection; of units where they had, disposable drapes and a speculum were used in 71% of these. The number of injections performed per session at participants' units at the time they attended the course was: 17 or more injections=46%, 13–14=39%, and 11–12=15%. The course was rated 8.9/10 overall for content, with 85% very likely to recommend it to colleagues. All participants indicated that using the Swindon model made them feel confident to deliver injections safely. The authors demonstrated that using a structured training protocol and intravitreal assistant device improves the quality of nurse training and increases confidence in administering intravitreal injections.

scholarly journals Benefits of EPAs at risk? The influence of the workplace environment on the uptake of EPAs in EPA-based curricula

2021 ◽  
Author(s):  
Karsten Arthur van Loon ◽  
Linda Helena Anna Bonnie ◽  
Nynke van Dijk ◽  
Fedde Scheele
Keyword(s):  
At Risk ◽  
Postgraduate Medical Education ◽  
Training Programme ◽  
Workplace Environment ◽  
Medical Specialists ◽  
Professional Activities ◽  
National Training ◽  
Local Medical Care

Abstract Introduction Entrustable Professional Activities (EPAs) have been applied differently in many postgraduate medical education (PGME) programmes, but the reasons for and the consequences of this variation are not well known. Our objective was to investigate how the uptake of EPAs is influenced by the workplace environment and to what extent the benefits of working with EPAs are at risk when the uptake of EPAs is influenced. This knowledge can be used by curriculum developers who intend to apply EPAs in their curricula. Method For this qualitative study, we selected four PGME programmes: General Practice, Clinical Geriatrics, Obstetrics & Gynaecology, and Radiology & Nuclear Medicine. A document analysis was performed on the national training plans, supported by the AMEE Guide for developing EPA-based curricula and relevant EPA-based literature. Interviews were undertaken with medical specialists who had specific involvement in the development of the curricula. Content analysis was employed and illuminated the possible reasons for variation in the uptake of EPAs. Results An important part of the variation in the uptake of EPAs can be explained by environmental factors, such as patient population, the role of the physician in the health-care system, and the setup of local medical care institutions where the training programme takes place. The variation in uptake of EPAs is specifically reflected in the number and breadth of the EPAs, and in the way the entrustment decision is executed within the PGME programme. Discussion Due to variation in uptake of EPAs, the opportunities for trainees to work independently during the training programme might be challenging. EPAs can be implemented in the curriculum of PGME programmes in a meaningful way, but only if the quality of an EPA is assessed, future users are involved in the development, and the key feature of EPAs (the entrustment decision) is retained.

scholarly journals Evaluation of a European-wide survey on paediatric endoscopy training

2018 ◽  
Vol 10 (2) ◽  
pp. 188-193 ◽  
Author(s):  
Ilse Julia Broekaert ◽  
Joerg Jahnel ◽  
Nicolette Moes ◽  
Hubert van der Doef ◽  
Angela Ernst ◽  
...  
Keyword(s):  
European Society ◽  
Training Programme ◽  
General Information ◽  
Simulator Training ◽  
Online Questionnaire ◽  
Endoscopy Training ◽  
Procedural Volume ◽  
Significant Difference ◽  
Ileal Intubation

ObjectiveTo evaluate quality of paediatric endoscopy training of Young members of the European Society for Paediatric Gastroenterology, Hepatology and Nutrition (ESPGHAN).MethodsAn online questionnaire designed by the Young ESPGHAN Committee was sent to 125 Young ESPGHAN members between February 2014 and September 2015. The questionnaire comprised 32 questions addressing some general information of the participants and the structure of their paediatric gastroenterology, hepatology and nutrition programmes; procedural volume and terminal ileal intubation (TII) rate; supervision, assessments, participation in endoscopy courses and simulator training; and satisfaction with endoscopy training and self-perceived competency.ResultsOf 68 participants, 48 (71%) were enrolled in an official training programme. All alumni (n=31) were trained in endoscopy. They completed a median of 200 oesophagogastroduodenoscopies (OGDs) and 75 ileocolonoscopies (ICs) with a TII rate of >90% in 43%. There is a significant difference in numbers of ICs between the TII rate groups >90%, 50%–90% and <50% (median 150 vs 38 vs 55) (p<0.001). 11 alumni (35%) followed the ESPGHAN Syllabus during training. 25 alumni (81%) attended basic skills endoscopy courses and 19 (61%) experienced simulator training. 71% of the alumni were ‘(very) satisfied’ with their diagnostic OGD, while 52% were ‘(very) satisfied’ with their IC training. The alumni felt safe to independently perform OGDs in 84% and ICs in 71% after their training.ConclusionsDespite reaching the suggested procedural endoscopy volumes, a rather low TII rate of >90% calls for end-of-training certifications based on the achievement of milestones of competency.

scholarly journals Exercise Training in Heart Failure Patients With Persistent Atrial Fibrillation: a Practical Approach

2018 ◽  
Vol 4 (2) ◽  
pp. 107 ◽  
Author(s):  
Justien Cornelis ◽  
Jonathan Myers ◽  
◽  
◽  
Keyword(s):  
Heart Failure ◽  
Exercise Training ◽  
Persistent Atrial Fibrillation ◽  
Training Programme ◽  
Cardiopulmonary Exercise Test ◽  
Aerobic Exercise Training ◽  
Exercise Programmes ◽  
Training Programmes ◽  
Training Modalities

Persistent AF is present in at least 20 % of patients with chronic heart failure (CHF) and is related to a poor prognosis and more severe cardiac arrhythmias. CHF and AF share a common pathophysiology and can exacerbate one another. Exercise programmes for people with CHF have been shown to improve aerobic capacity, prognosis and quality of life. Given that patients with both CHF and AF show greater impairment in exercise performance, exercise training programmes have the potential to be highly beneficial. Optimal clinical evaluation using a cardiopulmonary exercise test should be performed before starting a training programme. Heart rate should be calculated over a longer period of time In patients with CHF and AF than those in sinus rhythm. The use of telemetry is advised to measure HR accurately during training. If telemetry is not available, patients can be safely trained based on the concomitant workload. An aerobic exercise training programme of moderate to high intensity, whether or not combined with strength training, is advised in patients with CHF and AF. Optimal training modalities and their intensity require further investigation.

scholarly journals Pelatihan Bidan tentang Komunikasi Interpersonal dan Konseling (KIP/K) dalam Upaya Peningkatan Kualitas Antenatal Care di Puskesmas Kalitidu Kabupaten Bojonegoro

2022 ◽  
Vol 1 (1) ◽  
pp. 134-148
Author(s):  
Siti Mar'atus Sholikah ◽  
Sri Anggraeni ◽  
Ari Tri Rahayu
Keyword(s):  
Antenatal Care ◽  
Health Center ◽  
Community Health Center ◽  
Infant Mortality Rate ◽  
Average Score ◽  
Lecture Method ◽  
Post Test ◽  
Service Training ◽  
And Child Health

ABSTRAK Indikator keteraturan pemeriksaan kehamilan menggambarkan kualitas pelayanan Program Kesehatan Ibu dan Anak (KIA). Pada tahun 2019 di Puskesmas Kalitidu cakupan Kunjungan Kehamilan (K4) di Puskesmas Kalitidu belum mencapai target 100% yaitu tercapai 91%. Komplikasi kehamilan targetnya 15-20%, tercapai 40.96% dan komplikasi persalinan 44,17%. Angka Kematian Bayi (AKB) sebesar 8,13/1000 KH. Sedangkan Bidan di wilayah Puskesmas Kalitidu yang belum mengikuti pelatihan KIP/K sebesar 20 orang (90,91%) dari 22 bidan.Tujuan umum untuk meningkatkan pengetahuan dan keterampilan Bidan  melalui pelatihan bidan tentang Komunikasi Interpersonal dan Konseling (KIP/K) dalam upaya peningkatan kualitas ANC. Pelatihan ini dilaksanakan selama tiga hari di Puskesmas Kalitidu, diikuti 22 bidan dengan metode ceramah tanya jawab,demonstrasi dan praktik KIP/K. Hasil kegiatan adalah peningkatan kualitas Bidan dalam KIP/K yaitu peningkatan pengetahuan dengan nilai rata-rata post tes 94,55 %, keterampilan KIP/K nilai rata-rata 82,50%, terbentuknya Komitmen Bersama Bidan dalam mendukung mensukseskan kegiatan Bidan tentang KIP&K dalam upaya peningkatan kualitas ANC. Luarannya peningkatan kualitas Bidan, HKI, Modul dan jurnal. Saran: sosialisasi KIP/K pada Bidan yang belum mengikuti pelatihan dan 7 hak ibu hamil pada pelayanan ANC serta menerapkannya dalam pelayanan ANC. Kata kunci: Bidan, KIP/K, Pengabmas, pelatihan.  ABSTRACT The indicators of regularity for antenatal care describe the quality of services for the Maternal and Child Health Program (MCH). In 2019 at the Kalitidu Health Center cThe coverage of Pregnancy Visits (K4) at the Kalitidu Health Center has not reached the 100% target, which is 91%. The target for pregnancy complications is 15-20%, achieved 40.96% and delivery complications 44.17%. The Infant Mortality Rate (IMR) is 8.13/1000 KH. Meanwhile, 20 midwives in the Kalitidu Community Health Center have not attended KIP/K training (90.91%) out of 22 midwives. ANC quality. This training was held for three days at the Kalitidu Health Center, attended by 22 midwives with a question and answer lecture method, demonstration, and KIP/K practice. The result of the activity is an increase in the quality of Midwives in KIP/K, namely an increase in knowledge with an average post-test score of 94.55%, KIP/K skills an average score of 82.50%, the formation of a Joint Commitment of Midwives in supporting the success of Midwives' activities on KIP&K in an effort to improve the quality of ANC. The output is improving the quality of midwives, HKI, modules, and journals. Suggestion: socialization of KIP/K to midwives who have not attended training and 7 rights of pregnant women in ANC services and apply them in ANC services. Keywords: Midwife, KIP/K, Community Service, training.

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