scholarly journals Intenciones de comportamiento, satisfacción y calidad percibida de los espectadores del Campeonato Asiático de Voleibol Masculino Sub-23 de 2017

2021 ◽  
Vol 10 (1) ◽  
pp. 113-118
Author(s):  
B. Naghi-Pour Givi ◽  
A. Hossein Monazzami ◽  
E. Mohamadi Turkmani ◽  
R. Mirfallah Nassiri
Keyword(s):  
Product Quality ◽  
Behavioral Intentions ◽  
Main Product ◽  
Perceived Quality ◽  
Structural Equations ◽  
Service Satisfaction ◽  
Quality Of Services ◽  
Quality Service ◽  
Sport Events

El objetivo de este estudio fue analizar las intenciones de comportamiento, la satisfacción y la calidad percibida de los espectadores del Campeonato Asiático de Voleibol Masculino Sub-23 de 2017. La muestra estuvo compuesta por 351 espectadores del evento. El instrumento utilizado fue un cuestionario fiable formado por cinco sub-cuestionarios sobre calidad del servicio, calidad del producto principal, satisfacción con el servicio, satisfacción con el juego e intenciones de comportamiento. El análisis estadístico se basó en ecuaciones estructurales y se realizó con el software WarpPLS versión 6. La calidad de los servicios tuvo un efecto significativo en la satisfacción con el servicio (β = 0,504; P <0,001). La calidad del producto principal tuvo un efecto significativo en la satisfacción con el juego (β = 0,658; P <0,001). Además, la satisfacción con el juego tuvo un efecto significativo sobre las intenciones de comportamiento (β = 0,514; P <0,001). Sin embargo, el efecto de la satisfacción con el servicio sobre las intenciones de comportamiento no fue significativo. Por ello, es recomendable que los organizadores de megaeventos deportivos consideren estos resultados con el fin de mejorar las intenciones de comportamiento, la satisfacción y la calidad percibida de los espectadores. The aim of this study was to analyze behavioral intentions, satisfaction and perceived quality of the spectators of the 2017 Asian Men's U23 Volleyball Championship. The sample was composed of 351 spectators of the event. The instrument used was a reliable questionnaire with five sub-questionnaires about service quality, main product quality, service satisfaction, game satisfaction, and behavioral intentions. The statistical analysis was based on structural equations and it was carried out with the software WarpPLS version 6. The quality of services had a significant effect on service satisfaction (β=0.504, P<0.001). The core product quality had a significant effect on game satisfaction (β=0.658, P<0.001). Also, the game satisfaction had a significant effect on behavioral intentions (β=0.514, P<0.001). However, the effect of service satisfaction on behavioral intentions was not significant. Therefore, it is recommendable that the organizers of mega sport events consider these results in order to improve the behavioral intentions, satisfaction and perceived quality of the spectators.

REFORMASI BIROKRASI DITINJAU DARI ASPEK PELAYANAN PUBLIK & KETERBUKAAN INFORMASI PUBLIK

2015 ◽  
Vol 1 (1) ◽  
pp. 58-71
Author(s):  
Firman .
Keyword(s):  
Public Service ◽  
Public Services ◽  
Public Information ◽  
Quality Of Services ◽  
Freedom Of Information ◽  
Quality Service ◽  
Reform Agenda ◽  
Bureaucratic Reform

Penelitian ini bertujuan untuk mereformasi birokrasi dalam aspek pelayanan publik dan kebebasan informasi. Rendahnya kualitas pelayanan dan kebebasan informasi yang telah diselenggarakan di birokrasi membuat beberapa masalah dalam mencapai kualitas pelayanan yang baik. Peraturan tentang pelayanan publik harus menjadi acuan yang dapat dimaksimalkan dengan baik oleh regulator ketika diimplementasikan. Hal ini membuat pelayanan publik menjadi rumit, panjang dan mahal, Hal ini juga yg menjadi pemicu penyalahgunaan dan korupsi di berbagai tingkat pemerintahan. Ditambah dengan cara berpikir birokrasi yang tidak membuat masyarakat sebagai aktor yang harus dilayani. Agenda reformasi birokrasi juga cenderung tidak memiliki orientasi yang jelas dalam berbagai masalah birokrasi terutama dalam kinerja birokrasi Kata Kunci :  Birokrasi, Pelayanan Publik, Keterbukaan Informasi Publik.This study purposes to bureaucratic reform in terms of aspects of public services and freedom of information. Low quality of services and freedom of information that has been held in the bureaucracy make some troubles in attaining a good quality service. The regulations concerning public services should become a reference that can be maximized well by the regulator in the execution. This made public services being complicated, long and expensive, this also triggers an abuse and corruption in various levels of government. Coupled with the manner of thinking of the bureaucracy that does not make the community as an actor that must be served. Bureaucracy reform agenda also tends to not have orientation that clearly in complete various bureaucratic problems primarily in the performance of bureaucracy Keywords :   Bureaucracy, Public Service, Transparency of Public Information.

PENGARUH KUALITAS PRODUK KOPI TERHADAP KEPUTUSAN PEMBELI DI POINT COFFEE PEDURENAN

2021 ◽  
Vol 15 (01) ◽  
pp. 22-28
Author(s):  
Dwi Lolla Octavyan ◽  
Sofiani Sofiani
Keyword(s):  
Product Quality ◽  
Sampling Method ◽  
Sampling Technique ◽  
Simple Random Sampling ◽  
Quality Service ◽  
Purchasing Decisions ◽  
Coffee Shop ◽  
Specialty Coffee ◽  
Dominant Influence

Indonesia as one of the largest coffee producing countries in the world has an important role in global trade, namely the specialty coffee trade. Specialty coffee is one of the leading commodities for coffee producing countries like Indonesia because of the taste of the coffee. The quality of the product itself has an understanding that the product offered by the seller has more selling value that must be owned by competitors' products, therefore the company is trying to focus on the quality of the product and compare it with the products offered by competing companies. This research is associative research using a quantitative approach. With the aim to analyze the effect of Coffee Beverage Product Quality on Buyer's Decisions at Point Coffee Pedurenan, South Jakarta, as well as find out which factors have a dominant influence on Buyer's Decisions at the Coffee Shop. The sample in this study amounted to 100 respondents who had visited Point Coffee by using the Probability Sampling method with the Simple Random Sampling technique. The data was collected using questtionnaires and distribute it directly to buyers at Point Coffee. The suggestion from this research is that the owner of Point Coffee can maintain the hygiene that has been applied by the workers, Increase again the Quality, Quantity, Variation, and Innovation of coffee beverage products in terms of flavor, to meet the buyer's decision. And Point Coffee is more innovative so that buyers don't get bored easily if they come again at Point Coffee. Keywords: Product Quality, Service Quality, Purchasing Decisions

scholarly journals Analisis Pelayanan Obat-Obatan Dalam Kepuasan Konsumen Pada Apotek Syalom Amurang

2019 ◽  
Vol 8 (2) ◽  
pp. 67
Author(s):  
Irene Sinta Silalahi ◽  
Johny R. E. Tampi ◽  
Aneke Y. Punuindoong
Keyword(s):  
Service Quality ◽  
Product Quality ◽  
Public Service ◽  
Consumer Satisfaction ◽  
Quality Service ◽  
Community Satisfaction ◽  
Service Unit ◽  
City Community ◽  
Service Standards

This study aims to determine customer satisfaction with drug services at the Syalom Amurang Pharmacy. The focus of the research is, product quality, service quality, Emotional, Cost, and Price. The theory used in this study is the theory of Consumer Satisfaction by Lupyoadi. In this study using qualitative methods, data collection techniques are carried out through observation, interviews and documentation. The informants in this study were the Amurang City Community who had bought medicine at the Syalom Pharmacy. Location research at Syalom Amurang Pharmacy, with the basis used in law No. 25 of 2009 concerning the standard of public service, the standard of service that has been determined by the service unit, working to serve every citizen and resident to fulfill their rights is not the need for basic needs within the framework of service. Pharmacy units the importance of the service of medicines in community satisfaction can be measured by a predetermined standard, namely, service satisfaction for the services of the Syalom Pharmacy in Amurang in terms of service requirements, product quality, price, service quality, emotional, cost. From the 5 service standards there are results that state that they are not satisfied with the quality of service, product quality emotionally satisfied to eat a short service time, customer fees or rates according to and satisfied with service, price and cost, product quality, Syalom pharmacy Amurang field observation.

The impact of free and exaggerated prices on perceived quality of services

1991 ◽  
Vol 2 (2) ◽  
pp. 99-110 ◽  
Author(s):  
Gerald J. Gorn ◽  
David K. Tse ◽  
Charles B. Weinberg
Keyword(s):  
Perceived Quality ◽  
Quality Of Services ◽  
The Impact

scholarly journals Perceived quality, authenticity, and price in tourists’ dining experiences: Testing competing models of satisfaction and behavioral intentions

2019 ◽  
Vol 25 (4) ◽  
pp. 480-498 ◽  
Author(s):  
Birgit Muskat ◽  
Tanja Hörtnagl ◽  
Girish Prayag ◽  
Sarah Wagner
Keyword(s):  
Service Quality ◽  
Food Quality ◽  
Behavioral Intentions ◽  
Perceived Quality ◽  
Second Order ◽  
Price Fairness ◽  
Tourist Satisfaction ◽  
Order Construct ◽  
Competing Models

This study examines tourists’ dining experiences and tests competing models of predictors of satisfaction and behavioral intentions. Specifically, we examine the influence of service quality, quality of environment, food quality, price fairness, authenticity, and tourist satisfaction on behavioral intentions. Within the context of mountain hut casual ethnic restaurants and a survey of 304 respondent tourists, we apply partial least squares-structural equation modeling (PLS-SEM) to test both the baseline and the competing, hierarchical latent model. First, results for the baseline model show that satisfaction fully mediates the relationship between the various quality attributes and behavioral intentions. Second, results from the competing model confirm that food quality, service quality, and quality of environment form a second-order construct of perceived quality. Third, results reveal that service quality, quality of the environment, and food quality are best represented as a second-order construct in modeling predictors to evaluate the tourism dining experiences relative to tourist satisfaction and behavioral intentions. Fourth, we show that authenticity is a stronger predictor of satisfaction than price fairness and service quality.

scholarly journals Effect of perceived Quality of Services on Patients' Satisfaction in Physicians' Offices of Ilam Township

2016 ◽  
Vol 10 (35) ◽  
pp. 31-50 ◽  
Author(s):  
Ehsan Fakhri ◽  
Roya Eshraghi Samani ◽  
Yasan Pourashraf
Keyword(s):  
Perceived Quality ◽  
Quality Of Services ◽  
Patients Satisfaction

scholarly journals CUSTOMER PREFERENCE IN STORING WADIAH YAD DHAMANAH SAVINGS (Survey at Bank BRI Syariah KCP Setiabudhi)

2018 ◽  
Vol 1 (1) ◽  
pp. 10
Author(s):  
Jenio Yusma F
Keyword(s):  
Linear Regression ◽  
Multiple Linear Regression ◽  
Product Quality ◽  
Sampling Technique ◽  
Quality Service ◽  
Customer Preference ◽  
Test Tool ◽  
Regression Test ◽  
Variable Quality

This research aims to know the influence of product quality, and quality service to the customer's preferences in store savings wadiah yad dhamanah. The method used was explanatory survey with multiple linear regression test tool. The respondents of the research was Bank BRI Syariah KCP Setiabudhi Bandung. As for the sampling technique used is a sampling of saturated. The results showed a preference Bank BRI Syariah KCP Setiabudhi can be categorized and significantly higher client preferences are influenced by the variable quality of product and service quality.

scholarly journals Analysis Of The Influence Of Customer Satisfaction On Sharia Banking Peroformance In Bogor City

2021 ◽  
Vol 2 (2) ◽  
pp. 402-414
Author(s):  
R Dina Arfiana Burhan ◽  
Muhammad Najib ◽  
Endri Endri
Keyword(s):  
Customer Satisfaction ◽  
Service Quality ◽  
Product Quality ◽  
Structural Equation ◽  
Equation Modeling ◽  
Quality Of Services ◽  
Islamic Banking ◽  
Quality Product ◽  
The Relationship

The development of Islamic banking is very rapid, causing competition between Islamic and conventional banking. Improving the quality of services and products makes the main point in providing customer satisfaction. This study aims to analyze the influence of service quality, product quality, and price with customer satisfaction at Islamic commercial banks in the city of Bogor. This study uses SEM (Structural Equation Modeling) to determine the level of influence of the relationship between customer satisfaction with service quality, product quality and price. This study used a sample of 100 respondents with qualifications of 81 men and 19 women and used a descriptive approach. The results of this study are the level of customer satisfaction with prices reaching 2.49, besides that the level of customer satisfaction with products is 2.91, and the level of customer satisfaction with service quality is 2.84. These results prove that customer satisfaction is strongly influenced by the price, products, and quality of services provided by Islamic banking.

scholarly journals PEMETAAN QOS DENGAN METODE INTRINSIK BERBASIS STANDAR HATTINGH PADA JARINGAN WERELLESS UGM-HOSTPOT PPTIK UGM

Respati ◽  
2017 ◽  
Vol 8 (24) ◽  
Author(s):  
M. Agung Nugroho ◽  
Emma Utami ◽  
Sudarmawan Sudarmawan
Keyword(s):  
Wireless Network ◽  
Quality Of Services ◽  
Limited Capacity ◽  
Quality Service ◽  
Data Traffic ◽  
Monitoring Method ◽  
Network Quality ◽  
End To End ◽  
The Cost

The high usage of wireless network will affect the level of data traffic. if there are multiple users to request a connection with the limited capacity of the connection between the user simultaneously then it will wait for their turn in the connect. The simple solution for institutions by adding capacity or bandwidth. But by adding bandwidth, the cost is also quite large. End-to-end monitoring method allows a provider to determine the quality of service QoS using actual data from the availability of services. This information in turn can be useful to know the characteristics of the use of the service, so that the results of monitoring in the form of hotspot service profile may be a reference to determine the user's perception. The final results of this research is profile of network quality service of UGM-Hotspot on PPTIK UGM. It could be a reference to improve QoS, and reference for making policy-based network management. Keyword : QoS, hattingh standard, end-to-end monitoring, wireless network, quality of services

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