scholarly journals How to the Emotional Intelligence and Work Stress Impact on the Performance Employee at Private Hospital Services

2019 ◽  
OALib ◽  
2021 ◽  
Vol 08 (10) ◽  
pp. 1-16
Author(s):  
Omneya Eid Amin Hussain ◽  
Mohamed Abdel Salam Ragheb ◽  
Abdel-Nasser Ghanem ◽  
Ayman Ahmed Ragab

Author(s):  
Irameet Kaur ◽  
Charu Shri

In today's competitive scenario, the increasing work stress and responsibilities demand efficient management of emotions while dealing with others at workplace. The concept of emotional intelligence (EI) of employees is hence gaining critical importance in maintaining effective workplace relationships and increased performance. To gain a deeper insight about the concept of EI, it becomes important to understand the major variables that influence it and their mutual interplay for enhancement of employee EI. Based on literature inputs and expert views, eight most important variables influencing emotional intelligence have been identified and a hierarchical model has been developed. The approach of TISM (Total Interpretive Structural Modelling) has been used to conceptualize the model which provides a practical structure of variables of emotional intelligence that can aid in decision making processes for performance management. The paper is a significant leap towards understanding the strategic structure of emotional intelligence of employees at workplace.


2019 ◽  
Vol 19 (3) ◽  
Author(s):  
La Rangki ◽  
La Ode Alifariki

Abstrak: Perawat yang bekerja di ICU dan IGD sangat rentan terhadap stres. Stres kerja yang dialami perawat akan sangat mempengaruhi kualitas pelayanan keperawatan yang diberikan kepada pasien. Tujuan penelitian ini adalah untuk mengetahui hubungan antara kecerdasan emosional dengan stres kerja perawat di ICU dan IGD RSUD Kota Kendari. Penelitian ini merupakan penelitian deskriptif analitik korelasi dengan menggunakan pendekatan kuantitatif dengan metode cross sectional. Data tingkat kecerdasan emosional dan tingkat stres kerja responden dikumpulkan dengan kuesioner. Subyek penelitian berjumlah 18 orang perawat  ICU dan IGD dengan kriteria : tidak sedang dalam masa cuti atau mendapat tugas belajar, bersedia menjadi responden, dan bukan kepala ruang. Penelitian dilakukan pada bulan Februari 2018. Kecerdasan emosional perawat berada pada tingkatan sedang yakni 55,56% responden dan rata-rata tingkat stres kerja perawat dalam kategori sedang  yakni 55,56% responden. Hasil uji statistik dengan menggunakan uji Chi Square pada tingkat kepercayaan 95% (=0.05), diperoleh nilai Contingency Coefficient 0.486 dan nilai  hit= 5.580 = 3.841 yang berarti H0 ditolak sehingga disimpulkan bahwa ada hubungan antara kecerdasan emosional dengan tingkat stres kerja perawat di instalasi rawat darurat RSUD Kota Kendari.Kata Kunci: Kecerdasan Emosional, Stres Kerja, Perawat, ICU dan IGD Abstract: Nurses working in ICU and IGD are very susceptible to stress. Work  stress experienced by nurses will greatly affect the quality of nursing services provided to patients. The purpose of this study was to determine the relationship between emotional intelligence with work stress nurses in ICU and IGD Kendari Regional Hospital. This research is a descriptive analytic correlation research using a quantitative approach with cross sectional method. Data of emotional intelligence level and work stress level of respondent were collected by questionnaire. The subjects of the study were 18 nurses ICU and IGD with criteria: not in the time of leave or get the task of study, willing to be respondent, and not head of space. The study was conducted in February 2018. Emotional intelligence of nurses was at the moderate level of 55.56% of respondents and the average level of nurses' work stress in the medium category ie 55.56% of respondents. The result of statistical test using Chi Square test at 95% confidence level (= 0.05), obtained the value of Contingency Coefficient 0.486 and the value  2 hit = 5.580 〖x〗 ^ 2 = 3.841 which means H0 is rejected so it is concluded that there is a relationship between intelligence emotional with the level of nurses work stress at the emergency hospital installation RSUD Kendari.Keywords: Emotional Intelligence, Working Stress, Nurse, ICU and IGD


Author(s):  
Ahmad Fadli ◽  
Amin Hou ◽  
Roni Juliansyah ◽  
Debora Tambunan

The purpose of this study is to determine the effect of emotional intelligence on work stress and to determine the effect of emotional intelligence on work stress through self-confidence. This research was conducted at PT. Orange Indonesia Mandiri Medan by selecting 55 employees as respondents. Furthermore, data collection used a questionnaire with path analysis in proving the research hypothesis. The results showed that emotional intelligence had no positive and significant effect on work stress and emotional intelligence had no positive and significant effect on work stress through self-confidence. This means that when emotional intelligence and self-confidence are getting better, it will reduce employee work stress.


2021 ◽  
Vol 4 (2) ◽  
pp. 58-64
Author(s):  
Yuliani Ningsih ◽  
Yuly Periostiawati ◽  
Nurdina Nurdina

In hospital services, nurses are most vulnerable to stress because they are related to mental safety. Nurse performance is the main factor in determining the success of hospital services.This research design uses explanatory, namely explaining the direct and indirect effects between variables. Research population 135 nurses with precision = 5%, sample (n) of 101. Sampling technique using Probability Sampling, independent variables: Job Stress, Burnout and Emoisonal Intelligence. dependent variable: Organizational Commitment and Nurse Performance. The result of testing the total effect is greater than the direct effect, so the accepted hypothesis shows that the variable organizational commitment can mediate the work stress variable on nurses' performance with a total of = -0.386, the organizational commitment variable can mediate the work fatigue variable on the nurse's performance dg total = -0.280, the commitment variable organizational intelligence can mediate the emotional intelligence variable on the performance of the woman with a total = 0.395.The career success paradigm from Intelligence Quotient (IQ) to Emotional Quotient (EQ) proves that emotional intelligence makes a greater contribution to success and achievement in the workplace compared to intellectual intelligence.


2019 ◽  
Vol 13 (3) ◽  
pp. 569
Author(s):  
Reinaldo Dos Santos Moura ◽  
Francisco Joilsom Carvalho Saraiva ◽  
Regina Maria Dos Santos ◽  
Kely Regina Da Silva Lima Rocha ◽  
Vívian Mayara Da Silva Barbosa ◽  
...  

RESUMO Objetivo: descrever os níveis de estresse entre os profissionais de Enfermagem de nível médio nas unidades de terapia intensiva adulto de alguns serviços hospitalares privados. Método: trata-se de um estudo quantitativo, analítico e transversal, em três serviços hospitalares privados. Aplicaram-se dois questionários, analisando-os dados por meio da estatística analítica. Apresentam-se os resultados em forma de tabelas. Resultados: revela-se que, dos 72 participantes, a maioria (95%) era composta de técnicos de Enfermagem, do gênero feminino (52,8%), de adultos jovens (27,8%) e casada (54,2%). Verificou-se, além do escore de estresse moderado (70,8%), que é mais provável que um profissional que apresente essa sintomatologia possa desencadear um alto nível de estresse laboral. Conclusão: averiguaram-se uma taxa significativa de estresse e de absenteísmo, que o ambiente laboral exerce situações tensiogênicas frequentes e que, pela má remuneração salarial, esses profissionais assumem múltiplas jornadas de trabalho que não cessam nos seus domicílios. Descritores: Equipe de Enfermagem; Condições de Trabalho; Esgotamento Emocional; Enfermagem do Trabalho; Unidades de Terapia Intensiva; Risco Ocupacional.ABSTRACT Objective: to describe the levels of stress among nursing professionals in the adult intensive care units of some private hospital services. Method: this is a quantitative, analytical and cross-sectional study in three private hospital services. Two questionnaires were applied, analyzing them by means of analytical statistics. The results are presented in the form of tables. Results: it was found that of the 72 participants, the majority (95%) were Nursing technicians, female (52.8%), young adults (27.8%) and married women (54.2%). In addition to the moderate stress score (70.8%), it is more likely that a professional presenting this symptomatology could trigger a high level of work stress. Conclusion: a significant rate of stress and absenteeism was verified, that the working environment exerts frequent tensiogenic situations and that, due to the poor salary, these professionals take on multiple workdays that do not cease at home. Descriptors: Nursing team; Work conditions; Emotional Exhaustion; Nursing work; Intensive Care Units; Occupational Risk.RESUMEN Objetivo: describir los niveles de estrés entre los profesionales de enfermería de nivel medio en las unidades de terapia intensiva adulto de algunos servicios hospitalarios privados. Método: se trata de un estudio cuantitativo, analítico y transversal, en tres servicios hospitalarios privados. Se aplicaron dos cuestionarios, analizando los datos por medio de la estadística analítica. Se presentan los resultados en forma de tablas. Resultados: se revela que, de los 72 participantes, la mayoría (95%) estaba compuesta de técnicos de Enfermería, del género femenino (52,8%), de adultos jóvenes (27,8%) y casada (54,2%). Se verificó, además de la puntuación de estrés moderado (70,8%), que es más probable que un profesional que presente esta sintomatología pueda desencadenar un alto nivel de estrés laboral. Conclusión: se verificó una tasa significativa de estrés y de absentismo, que el ambiente laboral ejerce situaciones tensiogénicas frecuentes y que, por la mala remuneración salarial, esos profesionales asumen múltiples jornadas de trabajo que no cesan en sus domicilios. Descriptores: Grupo de Enfermería; Condiciones de Trabajo; Agotamiento Profesional; Enfermería del Trabajo; Unidades de Cuidados Intensivos; Riesgos Laborales.  


2021 ◽  
Vol 22 (1) ◽  
pp. 17-34
Author(s):  
Yudi Siswadi ◽  
◽  
Radiman Radiman ◽  
Zulaspan Tupti ◽  
Jufrizen Jufrizen ◽  
...  

This study aims to examine the Determinant Factor Model of Work Stress and Nurse Performance at a Private Hospital in Medan City. The location of this research was carried out at several Type B private hospitals in Medan City such as Bina Kasih Hospital, Columbia Medan Hospital, Herna Hospital, Indonesian Workers Imelda Hospital, Martha Friska Hospital, Mitra Sejati Hospital, Murni Teguh Hospital, Permata Bunda Hospital, Royal Prima Hospital, Siloam Dirga Surya Hospital, and St. Elisabeth. The population referred to in this study is the female nurse paramedic staff at the Type B Private Hospital in Medan. Respondents who will be taken are 160 respondents. Data collection in this study was carried out by interview, questionnaire and documentation study. The data analysis method used was PLS-SEM. The results showed that there was a significant effect of social support on work stress. There is a significant effect of Multiple Role Conflict on Job Stress. There is a significant effect of Job Stress on Nurse Performance. There is a significant effect of Social Support on Nurse Performance. There is a significant effect of Multiple Role Conflict on Nurse Performance. There is a significant effect of Multiple Role Conflict on Nurse Performance through Job Stress. There is a significant effect of Social Support on Nurse Performance through Work Stress.


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