scholarly journals A study on the evolution of the main information systems of management in the Spanish hotel sector

2020 ◽  
pp. 563-586
Author(s):  
Montserrat Jiménez Partearroyo ◽  
Lucía Torres Rivera
Keyword(s):  
Enterprise Resource Planning ◽  
Call Center ◽  
Resource Planning ◽  
Business Systems ◽  
Systems Methodology ◽  
Discrete Sample ◽  
Key Factor ◽  
Hotel Chains ◽  
Hotel Sector ◽  
Practical Implications

Aims: This paper compares two similar studies, run on a sample of Spanish hotel establishments in two different years, 2003 and 2017. The objective was to observe how the two most frequently used information system technologies for companies have evolved over this period: enterprise resource planning (ERP) and E-business systems. Methodology: To run the study, the ERP/E-business matrix model (Norris, Hurley, Hartley, Dunleavy and Balls, 2001) was adopted as a methodology, setting up a number of different scenarios to explain the transformations that take place in companies when they apply these technologies at different stages of development. Results: This process was oriented towards developing the two computer systems, prioritizing e-business over ERP and using vertical solutions. Constraints: The study was run on a discrete sample of Spanish hotels and hotel chains. Practical implications: The constructs used are limited by the instrument and metrics implemented by the company under study for evaluating the quality of customer interaction when a customer reaches a customer service’s call center. Practical implications: ICT has become a key factor for the hotel sector, and people who manage the virtualisation of business need to have a business vision aligned with ICT, with continuous improvement in their systems

Integration of TQM and ERP to enhance organizational performance and excellence: empirical evidence from public sector using SEM

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Hassan Al-Dhaafri ◽  
Mohammed Alosani
Keyword(s):  
Organizational Performance ◽  
Enterprise Resource Planning ◽  
Structural Equation ◽  
Resource Planning ◽  
Joint Effect ◽  
Total Quality ◽  
Content Type ◽  
Organizational Excellence ◽  
Practical Implications

PurposeThe study aims to examine the joint effect of total quality management (TQM), enterprise resource planning (ERP) and organizational performance on organizational excellence.Design/methodology/approachTo achieve the goal of this study through the hypothesized model, a survey questionnaire research design was employed. The data were collected from a Dubai Police organization. Out of 550 questionnaires, 320 questionnaires were returned. The structural equation modelling (SEM) partial least squares approach was used to analyze the data for measurement and structural models.FindingsThe statistical results confirmed the positive and significant effects of TQM, ERP and organizational performance on organizational excellence. The mediation role of organizational performance between TQM, ERP and organizational excellence also was confirmed.Practical implicationsThroughout this study, further details and valuable implications have been discussed. Findings provide several practical implications. Findings also help practitioners and managers make proper decisions when implementing TQM, ERP and excellence practices in their organizations. With the joint effect of TQM, ERP and organizational performance, organizations can achieve maximum strong excellence and remain in a competitive market. This current study presents potential to be used in didactical initiatives.Originality/valueThis study is a unique empirical research that examines the joint effect of TQM, ERP and performance on excellence relationships. In other words, the current study is one of the few studies that investigate the mediating role of organizational performance beside the organizational excellence as the ultimate variable in developing country, specifically in UAE.

Enterprise resource planning, operations and management

2013 ◽  
Vol 33 (8) ◽  
pp. 1075-1104 ◽  
Author(s):  
Kim Sundtoft Hald ◽  
Jan Mouritsen
Keyword(s):  
Literature Review ◽  
Enterprise Resource Planning ◽  
Operations Management ◽  
Design Methodology ◽  
Resource Planning ◽  
Future Research ◽  
Erp Systems ◽  
Content Type ◽  
Practical Implications ◽  
Case Based

PurposeThis research aims to explore the enabling and constraining effects of enterprise resource planning (ERP) systems and speculate on how these can be linked to the four generic roles of operations management (OM) proposed by Slack et al.Design/methodology/approachThis research understands ERP as boundary objects characterised by modularity, abstraction, accommodation, and standardization. An in‐depth cross‐disciplinary literature review and role synthesis is conducted.FindingsFour enabling and three constraining effects of ERP are deduced from existing literature. ERP and OM are linked conceptually. Based on the identified effects of ERP, the paper speculates on the managerial tasks of the production and operations manager (POM) in an ERP environment and lists a set of central concerns of potential relevance to POM and to future research.Research limitations/implicationsThe identified roles of ERP and their implications could be empirically tested using case based and survey research.Practical implicationsThe results provide insights into how ERP has multiple and parallel roles, and how these roles are relevant to the function of OM. Such knowledge is valuable for practicing POMs in managing the implementation and design of ERP to support the different domains of OM.Originality/valueCurrent studies of the effects of ERP and their link to the practice of OM tend to focus on one or a few roles of the emerging system. Such studies do not properly take into account the modularised and pluralistic nature of ERP. This research provides a platform from where future research on the effects, managerial dilemmas and implications of ERP can be reconciled across research communities.

scholarly journals Organizing ERP research: a knowledge-centric approach

2016 ◽  
Vol 29 (6) ◽  
pp. 919-940 ◽  
Author(s):  
Farzaneh Amani ◽  
Adam Fadlalla
Keyword(s):  
Enterprise Resource Planning ◽  
Design Methodology ◽  
Resource Planning ◽  
Temporal Dimension ◽  
Scholarly Journals ◽  
Content Type ◽  
Alternative Approach ◽  
Different Types ◽  
Practical Implications ◽  
Insight Into

Purpose The purpose of this paper is to gain insight into enterprise resource planning (ERP) research by framing ERP intellectual contributions using a knowledge-centric taxonomy that was originally proposed as an organizing framework for classifying conceptual contributions in marketing. Thus the paper provides a better understanding of existing gaps and future opportunities in ERP research. Design/methodology/approach Using MacInnis framework, the authors classified a sample of 300 ERP articles published during the period 2000-2014 into a topology of four generic contributions types and eight sub-types. Findings The findings indicate that whereas the explicating type received the most attention by researches, the debating type received the least. It also seems that there is a temporal dimension to the different types of conceptual contributions. Identification of usefulness of the ERP systems to business was not addressed as would have been predicted by the build-evaluate lens of March and Smith framework. Research limitations/implications The main limitation of this research is that only used articles from scholarly journals, and did not include conference proceedings, books, and other outlets. Another limitation is that the search criteria was title-based, which may have missed some relevant papers. Research implications include highlighting the importance of a knowledge-centric view of ERP research, and practical implications include the call for robust measurement criteria for ERP benefits and rigorous ERP comparison schemes. Originality/value The main contribution is providing an alternative approach to framing the ERP intellectual contributions. The proposed taxonomy revealed major areas of focus and opportunities for future ERP research emphasis. To the best of the authors’ knowledge, this is the first instantiation of MacInnis framework into ERP research.

Criteria selection for evaluation of ERP systems implementation in large Brazilian companies

2015 ◽  
Vol 13 (2) ◽  
pp. 160-186 ◽  
Author(s):  
Reinaldo José De Freitas ◽  
Helder Gomes Costa ◽  
Valdecy Pereira ◽  
Eduardo Shimoda
Keyword(s):  
Systematic Review ◽  
Enterprise Resource Planning ◽  
Scientific Information ◽  
Resource Planning ◽  
Successful Implementation ◽  
Erp Systems ◽  
Content Type ◽  
Systems Implementation ◽  
Methodological Approaches ◽  
Practical Implications

Purpose – This paper aims to identify criteria that can be used in assessing the successful implementation of ERP (enterprise resource planning) in large companies. Design/methodology/approach – Based on a systematic review conducted in 74 selected articles from a survey performed in Scopus bases and Institute for Scientific Information (ISI) Web of Science, an initial set of 34 criteria was defined and used for evaluating the implementation of ERP systems. This set was submitted to a sample of 111 experts in ERP for evaluation via electronic forms provided through the EncuestaFácil site. The collected data were treated by applying the Content Validity Ratio (CVR) method. The criteria selection is based on the integration of two methodological approaches: systematic review and the application of CVR method for validation of ratings issued by experts. Findings – As a result of the research, 25 criteria were identified and validated to evaluate the implementation of ERP systems, focusing on large Brazilian companies. Practical implications – The research results can be very useful to managers using ERP systems and have significant utility for organizations that develop ERP systems. Originality/value – According to studied literature, no previous study has used this integration in the identification of criteria for assessing the implementation of ERP systems in large Brazilian companies. On the other hand, the use of these two approaches assured confidence in the validity of the findings.

The Drivers of ERP Value Among Scandinavian and Iberian SMEs

2017 ◽  
pp. 17-35
Author(s):  
Pedro Ruivo ◽  
Tiago Oliveira ◽  
Björn Johansson ◽  
Miguel Neto
Keyword(s):  
Information Management ◽  
Enterprise Resource Planning ◽  
Global Economy ◽  
Resource Planning ◽  
Resource Based View ◽  
It Business Value ◽  
It Value ◽  
Business Executives ◽  
Wide Range ◽  
Practical Implications

In the strategic information management field, IT value from for instance Enterprise resource planning (ERP) systems are considered to be paramount in the global economy. Recent research on IT business value claims for more cross-country studies as well as within the space of SMEs. Grounded in the resource-based view theory the authors propose a research model to explain ERP value. To empirically test this model, the study addresses a survey to a wide range of 2000 Scandinavia and Iberia firms and their IT and business executives. The model explains 43,9% and 49,1% of the variation in ERP value for Scandinavian and Iberian firms respectively. Results show that whereas for both regions, analytics and collaboration are important drivers for ERP value, ERP use is not significate for Scandinavian SMEs. This research studying ERP value among SMEs add an international dimension to the IS literature. The current paper also presents theoretical and practical implications, and the study's limitations.

Organization development through ad hoc problem solving

2013 ◽  
Vol 7 (1) ◽  
pp. 23-42 ◽  
Author(s):  
Davar Rezania ◽  
Noufou Ouedraogo
Keyword(s):  
Problem Solving ◽  
Knowledge Transfer ◽  
Enterprise Resource Planning ◽  
Ad Hoc ◽  
Resource Planning ◽  
Erp Implementation ◽  
Content Type ◽  
Knowledge Resources ◽  
Practical Implications

Purpose – The purpose of this research is to study the ad hoc problem of developing capabilities for knowledge transfer between various constituencies of an enterprise resource planning (ERP) implementation project. The paper studies how an ERP project develops ability to network, link, and integrate its various knowledge resources over time. Design/methodology/approach – The paper conducted a case study of an ERP project, from its initiation in 2008 to its completion in 2011. Findings – The case demonstrates the dynamics of development of knowledge transfer capacities through ad hoc problem solving. The paper identifies five mechanisms used in this case for the development of knowledge transfer capacities. Practical implications – Ad hoc problem solving mechanisms demonstrated in this paper can be intentionally planned and utilized in similar projects to enable interaction, integration, and institutionalization. Originality/value – Even though ad hoc problem solving as a model for change is prevalent in many organizations, studies of ad hoc problem solving capabilities as a mechanism for change are not extensive. This case describes ad hoc mechanisms that foster change and development of knowledge transfer capacities during large IT project implementations.

scholarly journals Hospitality ERP Education in the Age of Rapidly Evolving Information Systems

2021 ◽  
pp. 89-98
Author(s):  
Uday Kumar Adusumilli ◽  
Rajneesh Pandeya ◽  
Arvind Sebastian ◽  
Nanda Ashwin
Keyword(s):  
Enterprise Resource Planning ◽  
Resource Planning ◽  
Hotel Management ◽  
Business Systems ◽  
Industrial Training ◽  
Job Opportunities ◽  
Time Period ◽  
Hospitality Sector ◽  
Tourism And Hospitality Industry ◽  
Tourism And Hospitality

Hospitality and tourism are rapidly growing industries and are a major source of employment globally as well as in India. Tourism and hospitality industry in India will benefit more if we encourage the creation of significant numbers of jobs both directly in the hospitality sector where tourists spend their money and in related industries. Hospitality is constantly changing and progressing, creating various job opportunities. Many of them, however, are low-skilled and poorly paid. For the studies conducted as part of this research, hotel and chain hotel data was collected from a representative sample. The constructs used were limited by the metrics and instruments implemented by the company under study. Several hotel establishments were sampled for two similar studies in 2003 and 2017. An objective of the study was to determine how Enterprise Resource Planning (ERP) and e-business systems have evolved over this time period. The shortage of skilled staff can be effectively addressed by increasing the number of hotel management colleges that offer industrial training along with technology training pertaining to hospitality operations, where students can see examples of high-paying, in-demand hotel careers in action and make decisions about their future careers. A skilled, motivated hotel staff will help the industry to progress. Students need to be acquainted with technology aspects, and they need to be able to utilize digital tools, systems, and technologies in order to ensure positive perceptions towards hospitality.

The intermediary role of organizational performance as a driver of total quality management and enterprise resource planning towards achieving organizational excellence: the moderating role of demographic factors

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Hassan Saleh Al-Dhaafri ◽  
Mohammed Saleh Alosani
Keyword(s):  
Quality Management ◽  
Total Quality Management ◽  
Organizational Performance ◽  
Enterprise Resource Planning ◽  
Resource Planning ◽  
Total Quality ◽  
Content Type ◽  
Organizational Excellence ◽  
Practical Implications

PurposeThe study's goal is to look at how total quality management (TQM), enterprise resource planning (ERP) and organizational performance interact to affect organizational excellence.Design/methodology/approachA survey questionnaire research design was used to achieve the goal of this study through the hypothesized model. The information was obtained from a Dubai police organization. Out of 550 questionnaires, 320 questionnaires were returned. To analyze the data for measurement and structural models, the structural equation modeling (SEM) partial least squares method was used.FindingsThe statistical results confirmed the positive and significant effects of TQM and ERP on organizational performance. The mediation role of organizational performance between TQM, ERP and organizational excellence also was confirmed.Practical implicationsMore details and significant consequences have been explored in this study. The findings have a number of practical implications. The findings also assist practitioners and managers in making the best decisions while incorporating TQM, ERP and excellence practices in their organizations. Organizations will achieve optimum strong excellence and stay competitive in a competitive market by integrating the effects of TQM, ERP and organizational performance.Originality/valueThis study is another empirical investigation into the combined impact of TQM, ERP and performance on excellence relationships. In other words, the current study is one of the few that investigates the mediating role of organizational performance as a variable alongside organizational excellence as the ultimate variable in developing countries, specifically in the United Arab Emirates (UAE).

Factors that Improve ERP Implementation Strategies in an Organization

2012 ◽  
pp. 114-135
Author(s):  
Chetan Sankar
Keyword(s):  
Enterprise Resource Planning ◽  
Implementation Strategies ◽  
Resource Planning ◽  
Exploratory Research ◽  
Management Support ◽  
Erp Implementation ◽  
Top Management Support ◽  
Resource Commitment ◽  
Implementation Experience ◽  
Practical Implications

This paper reports the results of an exploratory research that describes the Enterprise Resource Planning (ERP) implementation experiences of Robert Bosch Corporation over a period of time. In this paper, the author highlights a list of factors that could improve ERP implementations such as large resource commitment to the project, adoption of corporate standards that promote process harmonization, making hard yet important decisions that are irreversible, and top management support. The major contribution of this article is in explaining why the ERP implementation experience at Robert Bosch succeeded in 2004 in contrast to its implementation experience during 1992-1999. The resulting practical implications are discussed.

Implementing ERP in an emerging nation

2017 ◽  
Vol 25 (1) ◽  
pp. 37-40
Keyword(s):  
Enterprise Resource Planning ◽  
Design Methodology ◽  
Resource Planning ◽  
Erp Systems ◽  
Content Type ◽  
Erp System ◽  
Organizational Functions ◽  
The World ◽  
Pertinent Information ◽  
Practical Implications

Purpose This paper aims to review the latest management developments across the globe and pinpoint practical implications from cutting-edge research and case studies. Design/methodology/approach This briefing is prepared by an independent writer who adds their own impartial comments and places the articles in context. Findings The use of enterprise resource planning (ERP) systems has escalated over recent years. Implementing such systems helps companies to raise performance levels in line with other organizations around the world. A capacity to initiate change is one of the most significant features of an ERP system. It can, for instance, transform how different organizational functions connect. Existing practices are likewise subject to change. Scope also exists for ERP to significantly impact on the prevailing structure and culture of the company. Employees are not immune from its effects. Practical implications The paper provides strategic insights and practical thinking that have influenced some of the world’s leading organizations. Originality/value The briefing saves busy executives and researchers hours of reading time by selecting only the very best, most pertinent information and presenting it in a condensed and easy-to-digest format.

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