telephone operators
Recently Published Documents


TOTAL DOCUMENTS

84
(FIVE YEARS 17)

H-INDEX

10
(FIVE YEARS 1)

2021 ◽  
pp. 129-158
Author(s):  
Kevin Winkler

Tommy Tune’s skill in reassembling a musical’s various elements into a new entity was pushed to an extreme with Grand Hotel. He chopped up, or spliced, the book (by Luther Davis) and songs (by George Forrest and Robert Wright) into a mosaic of melody, movement, and dialogue that conveyed the simultaneous urgent, heated activities of a hotel staff and guests. Tune workshopped Grand Hotel not in a rehearsal studio, but in a dilapidated hotel whose once-elegant ballroom evoked the ambiance of the show’s setting, 1928 Berlin. His desire for nonstop movement, with no waiting for set pieces to arrive, led him to utilize more than forty gold chairs that could be endlessly configured to create a suite of rooms, a hallway, or a bank of telephone operators. Grand Hotel’s direction and staging became inseparable from its book and musical program. It was more tightly choreographed than any previous Tune musical, with the theatrical equivalents of filmic quick cuts and dissolves. Tune was acknowledged as the last of the superstar director-choreographers, and Grand Hotel was one of the most strikingly staged musicals of its era. But there was grumbling that Tune’s dazzling stagecraft was in service of weak material and, moreover, that he preferred it that way, allowing him to come to the rescue and deliver a hit through his superior staging skills. The star of any Tommy Tune musical now appeared to be Tommy Tune.


Author(s):  
Jennifer Gerwing ◽  
Jon Erik Steen-Hansen ◽  
Trond Mjaaland ◽  
Bård Fossli Jensen ◽  
Olav Eielsen ◽  
...  

Abstract Background Calls to emergency medical lines are an essential component in the chain of survival. Operators make critical decisions based on information they elicit from callers. Although smooth cooperation is necessary, the field lacks evidence-based guidelines for how to achieve it while adhering to strict parameters of index-driven questioning. We aimed to evaluate the effect of a training intervention for emergency medical operators at a call centre in Tønsberg, Norway. The course was designed to enhance operators’ communication skills for smoothing cooperation with callers. Methods Calls were analyzed using inductively developed coding based on the course rationale and content. To evaluate whether the course generated consolidated behavioral change in everyday practice, the independent analyst evaluated 32 calls, selected randomly from eight operators, two calls before and two after course completion. To measure whether skill attainment delayed decision making, we compared the time to the first decision logged by intervention operators to eight control operators. Analysis included 3034 calls: 1375 to intervention operators (T1 = 815; T2 = 560) and 1659 to control operators (T1 = 683; T2 = 976). Results Operators demonstrated improved behaviours on how they greeted the caller (p < .001), acknowledged the caller (p < .001), and displayed empathy (p = 0.015). No change was found in the use of open-ended questions and agreeing with the caller. Contrary to expectations, operators who took the course logged first decisions more quickly than the control group (p < .001). Conclusions This pilot study demonstrated that the training intervention generated behavioural change in these operators, providing justification for scaling up the intervention.


2021 ◽  
Vol 2021 (2) ◽  
pp. 93-101
Author(s):  
N. A. Bobko ◽  
◽  
T. Yu. Martynovskaya ◽  
D. A. Gadayeva ◽  
◽  
...  

2021 ◽  
Vol 18 (4) ◽  
pp. 178-183
Author(s):  
Rudolf L. Livshits ◽  

The progress of information technology is viewed as an aspect of the development of the social productive forces. At first, the use of information technology leads to the displacement of elementary types of labor activity that do not require complex mental operations and more advanced types of it afterwards. This raises the question of what awaits teachers as a social group. Will there be a significant reduction in the number of teaching staff? And won't the teaching profession disappear altogether, as the pro-fessions of telephone operators and secretaries-typists have previously sunk into oblivion? We proceed from the fact that information technology, facilitating the handling of information, can and should be a teacher's assistant, since the learning process is largely asso-ciated with its assimilation and comprehension. But no technical device can replace the teacher, because teaching is a process of spir-itual growth of the student's personality, which occurs under the influence of the teacher's personality. Based on this view, a number of arguments are formulated against the idea of "optimization" of the education system and speaking bluntly, against the reduction of the number of teachers and the intensification of their work.


Author(s):  
Birgitte Schoenmakers ◽  
Lukas Delmeiren ◽  
Sjors Pietermans ◽  
Marco Janssens ◽  
Chris Van Der Mullen ◽  
...  

Abstract Background: Belgium has a problem with inappropriate use of emergency services. The government installed the number 1733 for out-of-hours care. Through a dry run test, we learned that 30% of all calls were allocated to the protocol ‘unclear problem’. In only 11.9% of all cases, there was an unclear problem. Methods: The study aimed to determine whether the adjusted protocol ‘unwell for no clear reason’ led to a safer and more efficient referral and to evaluate the efficiency and safety of the primary care protocols (PCPs). The study ran in cross-sectional design involving patients, General Practitioner Cooperatives and telephone operators. A random sample of calls to 1733 and patient referrals were assessed on efficiency and safety. Results: During 6 months in 2018, 11 622 calls to 1733 were registered. Seven hundred fifty-six of them were allocated to ‘unwell for no clear reason’, and a random sample of 180 calls was audited. To evaluate the PCPs, 202 calls were audited. The efficiency and safety of the protocol ‘unwell for no clear reason’ improved, and safety levels for under- and over-triage were not exceeded. The GP’s judged that 9/10 of all patient encounters were correctly referred. Conclusion: This study demonstrated that the 1733-telephone triage system for out-of-hours care is successful if protocols, flow charts and emergency levels are well defined, monitored and operators are trained.


2021 ◽  
Vol 7 (3) ◽  
pp. 104-134
Author(s):  
Leana Hirschfeld-Kroen

This article uses AT&T’s 1910s–30s “Weavers of Speech” campaign to read on-screen telegraph and telephone operators as vernacular translators of cinematic syntax and hypervisible avatars for the invisible cutter girls who “knitted the pieces of film together” on studio lots. While operators largely played peripheral roles in classical films, two transitional periods saw them rise to the surface of story en masse, as if temporarily hired to sew over a rupture. A comparative analysis of telephone girls’ enlistment as temp techno-pedagogues during US film’s introduction of crosscutting and European film’s polyglot transition to sound suggests women’s film-weaving labor as an alternative to the surgical rhetoric (suture) and auteur models that dominate theories of film editing. More broadly, the article suggests that the culturally conspicuous feminization of low-level information labor offers feminist film historians a crucial “mediatrix” for uncovering woman workers hidden in the cut of film.


Author(s):  
Yeison Alberto Garces-Gomez ◽  
Vladimir Henao-Cespedes ◽  
Luis Fernando Diaz-Cadavid

Electromagnetic pollution has taken on importance in recent decades, as interest is growing in knowing how the proliferation of mobile communication devices can affect the environment and generate health problems in the population. In this document, a systematic review of the methodologies for measuring electromagnetic radiation is carried out with a view to generating pollution profiles. It also develops a novel methodology for measuring electromagnetic pollution (EMP) in urban areas, and is validated with a case study using a map of EMP in the city of Manizales (Colombia), determining the spatial distribution of radiation levels. In order to generate the map, EMP measurements were carried out in the bands of local mobile telephone operators, in addition to the LPWAN (low power wide area network) LoRaWAN and Sigfox networks, Wi-Fi, and those related to IoT technologies.


2020 ◽  
Author(s):  
endang naryono

This study aims to analyze the positioning map of GSM mobile phone operators prepaid systems based on consumer perception in the city of Jember. The basis used to position cellular telephone operators is consumers' perceptions of the similarity of the determinant attributes consisting of products, prices, promotions, locations, processes, people, and physical evidence of each cell phone operator. The analysis technique is Multidimensional Scaling (MDS). This research was conducted by taking 60 respondents with a purposive sampling method. The data obtained were tested using MDS analysis to determine the reliability and validity, the results of positioning maps of GSM cell phone operators of prepaid systems (Telkomsel, Indosat, XL, 3, and AXIS) based on consumer perceptions, and the similarity of respondents' attitudes in providing ratings . Based on the results of the analysis there are differences in the position of each GSM cell phone operator prepaid system based on consumer perception and shows that the GSM cell phone operator of the AXIS prepaid system is the closest competitor or direct competitor of the Telkomsel brand, especially regarding promotion, location, and process. XL and Three operators do not have direct competitors (indirect competitors) because they have the biggest difference or clear and unique differentiation. Indosat operators do not have a strong or clear positioning, because they do not have many similarities and also do not have much difference with other operators in the minds of consumers. The results of the consistency test and the similarity of the respondents' attitudes also showed that the respondents did not have the same attitudes in assessing the similarity of the GSM prepaid cell phone operator.


2020 ◽  
Vol 2 (1) ◽  
pp. 71
Author(s):  
Iwan Sandi Pangarso

The development of science and technology to date has spread throughout the world in a current called globalization. With globalization it has an influence on increasingly advanced lives, with the existence of information and communication products. Information technology in its fulfillment of people's needs has undergone many changes from analog to digital as it is today. One of the most important elements in the journey of every civilization is technological progress, especially communication technology. It is inconceivable how communication technology has changed human life, especially what is called a cellphone (cellphone). Almost everyone now has and uses mobile phones in communication activities. Likewise with telecommunication equipment for mobile phones (mobile phones), it has developed so rapidly from being only used for telephones and sending text or text messages, to those that can be used to listen to music, radio, for the internet, watch television, and so on. Today, people have considered it mandatory to have telecommunications equipment for mobile phones (cellphones) so that it is natural for someone to have more than one handphone. Likewise, cellular telephone operators in Indonesia continue to compete to provide the best service for their users.


Sign in / Sign up

Export Citation Format

Share Document