Analysis the Effect of Web Quality and Fulfillment on Satisfaction and Its Impact on Repurchase Intention

The purpose of this study was to analyze the effect of web quality, fulfillment, and satisfaction and its impact on repurchase intention of e-commerce customers. This type of research used survey methods, the population in this study were all Tokopedia consumers in Pontianak city-Indonesia. The sample in this study used 100 respondents using purposive sampling technique and the data analysis carried out with path analysis. Results of the first substructure was fulfillment and web quality had positive effect to satisfaction. The second substructure was the fulfillment did not effect the repurchase intention while the web quality and satisfaction variables had positive effect on repurchase intention. Satisfaction mediated the effect of fullfillment and web quality on repurchase intention.

Corporate Social Responsibility sebagai Variabel Intervening Hubungan Family Ownership dan Kinerja Perusahaan

Kebijakan dan operasional suatu perusahaan menjadi hal yang sangat penting bagi kelangsungan suatu perusahaan. Sudah bukan rahasia lagi bahwa manajer suatu perusahaan biasanya adalah orang-orang yang masih mempunyai hubungan keluarga dengan pemilik perusahaan. Tentu keputusan ini bukan semata masalah kepercayaan antara pemilik terhadap keluarganya, tetapi juga karena perspektif keluarga yang memandang perusahaan sebagai aset keluarga yang harus diteruskan kepada generasi berikutnya. Oleh karena itu, unsur keluarga bisa berpengaruh baik secara langsung maupun tidak langsung terhadap kebijakan dan operasional perusahaan. Penelitian ini bertujuan untuk mengetahui pengaruh family ownership terhadap kinerja perusahaan melalui corporate social responsibility. Populasi dalam penelitian ini adalah seluruh perusahaan industri sektor infrastruktur, utilitas dan transportasi serta industri properti, real estate dan konstruksi bangunan yang terdaftar di Bursa Efek Indonesia periode tahun 2018. Penggunaan teknik purposive sampling menghasilkan 65 family business yang digunakan sebagai sampel dalam penelitian ini. Hasil analisis data dengan menggunakan Partial Least Square (PLS) 3.0 menunjukkan bahwa: (1) Family ownership berpengaruh positif dan signifikan terhadap kinerja perusahaan; (2) Family Ownership berpengaruh positif dan signifikan terhadap corporate social responsibility; (3) Corporate social responsibility memediasi pengaruh family ownership terhadap kinerja perusahaan keluarga. Hasil penelitian memberikan alternatif struktur kepemilikan bagi perusahaan untuk menghadapi tantangan revolusi industri 4.0 dan rekomendasi bagi family business dalam menganalisis komponen-komponen yang dapat mempengaruhi kinerja perusahaan.

Dampak Pertukaran Atasan dan Bawahan terhadap Perilaku Keterikatan Kerja dengan Perasaan Kewajiban sebagai Pemediasi dan Ideologi Pertukaran sebagai Pemoderasi

Penelitian ini ditujukan untuk mengamati dampak dari pertukaran atasan dan bawahan terhadap perilaku keterikatan kerja melalui mediasi perasaan kewajiban dan adanya moderasi dari ideologi pertukaran. Sebanyak 214 responden berpartisipasi dalam penelitian ini, mereka merupakan pegawai pada Badan Pemeriksa Keuangan (BPK). Pengumpulan data menggunakan metode survei dengan kuesioner yang diadministrasikan sendiri (langsung dan daring). Hasil penelitian memperlihatkan bahwa pertukaran atasan dan bawahan memiliki dampak terhadap perilaku keterikatan kerja dengan mediasi parsial dari perasaan kewajiban. Namun ideologi pertukaran terbukti tidak memiliki efek pemoderasi dalam hubungan antara pertukaran atasan dan bawahan terhadap perasaan kewajiban. Implikasi dari penelitian ini adalah: (1) mediasi parsial dari perasaan kewajiban mengindikasikan adanya hubungan langsung antara pertukaran atasan dan bawahan terhadap keterikatan kerja dan dimungkinkan adanya variabel-variabel lain yang dapat memediasi, di luar variabel-variabel yang diuji dalam penelitian ini, dan (2) ideologi pertukaran tidak memiliki efek pemoderasi, hal ini memperlihatkan indikasi adanya kemungkinan hubungan langsung antara ideologi pertukaran dengan perasaan kewajiban serta pertukaran atasan dan bawahan. Manajer dan organisasi perlu untuk mempertimbangkan bagaimana cara untuk meningkatkan kualitas dari hubungan pertukaran atasan dan bawahan yang dapat meningkatkan keterikatan kerja karyawan. Mereka juga perlu memperhatikan ideologi pertukaran yang dimiliki oleh karyawan karena dimungkinkan dapat berpengaruh langsung terhadap perasaan kewajiban serta pertukaran atasan dan bawahan.

Implementasi Lean Hospital dalam Meningkatkan Pelayanan Rawat Jalan Poliklinik Penyakit Dalam

Permasalahan yang umum terjadi dalam pelayanan rawat jalan di rumah sakit adalah lamanya waktu tunggu, proses administrasi, ketersediaan informasi, dan yang lainnya. Salah satu pendekatan perbaikan kualitas yang digunakan dalam penelitian ini adalah lean hospital dengan tujuan untuk mencapai efektivitas dan efisiensi penggunaan waktu, tenaga kerja, ruang, dan sumber daya lainnya. Penelitian ini bertujuan untuk mengetahui gambaran value stream mapping (VSM), menganalisa hal yang menjadi waste, dan usulan perbaikan menggunakan pendekatan lean hospital pada pelayanan rawat jalan poliklnik penyakit dalam RS “X” di Indonesia. Penelitian dilakukan dengan pendekatan kualitatif melalui observasi langsung, wawancara mendalam dan telaah dokumen. Hasil penelitian menunjukkan nilai Non Value Added tertinggi adalah pada unit poliklinik yaitu sebesar (97,09%) dengan Value Added sebesar (2,91%) dan waiting time (107,22 menit) pada pelayanan pasien non-asuransi dengan pemeriksaan penunjang. Waste yang terjadi berupa waste of waiting, transportation, overproduction, overprocessing, inventory, motion, human potential dan defect. Dari hasil fishbone diagram diketahui bahwa akar penyebab masalah yang terjadi di unit poliklinik adalah dalam hal manajemen, peralatan, layout, petugas dan sistem informasi. Usulan perbaikan yang dapat diberikan berupa usulan jangka pendek, jangka menengah dan jangka panjang. Kata kunci: rawat jalan, lean hospital, waste, value added, non value added, VSM

Does Gender Diversity Moderate the Relationship Between Profitability and Company Value ?

This study aims to analyze the influence of profitability on the value of companies with gender diversity as moderation variables whether able to strengthen or only weaken. The population used is property and real estate sector companies listed on the Indonesia Stock Exchange (IDX) during the period 2017 to 2019. Sampling techniques use purposing sampling as many as 13 companies while hypothesis testing method using descriptive analysis techniques and classical assumption test and moderation regression analysis (MRA) with SPSS program. The results showed that the profitability of Return On Asset (ROA) and Return On Equity (ROE) had a positive and significant effect on the company's value. Gender diversity affects the value of the company and gender diversity is able to strengthen the relationship between profitability and the value of the company. This study supports the signaling theory.

The Effect of Financial Incentives on Task Attractiveness and Individual Performance

The purpose of this paper is to examine the effect of monetary incentives on unattractive task. Pre-test and post-test were conducted to examine the effect of monetary incentives on unattractive task. The data generated from University Student in Indonesia. Total 53 participant follow two stages of the experiment to do the assignment. The first stage to examine individual performance in the assignment without incentives and the second stage is the treatment group. One group with financial incentives while another group without financial incentives. The T-Test was examining to evaluate the difference between pre-test and post test result. The result shows that monetary incentives could not change people perceived of unattractive task become attractive and could not increase individual performance in unattractive task. But people that perceived the assignment as attractive, they improve the performance when there are monetary incentives. This research found that money could not shift people perception on task attractiveness.

Can Board of Directors Diversity and Monitoring Intensity Improve Bank Profitability?

The purpose of this study to analyze the effect of board of directors diversity and monitoring intensity to profitability. Board of directors diversity measured by a composite index of gender, age, education, citizenship, and independence of the board of directors. Meanwhile, monitoring intensity measured by the composition of audit quality, number of meetings, and the number of committee. The objects are banks listed in the Indonesia Stock Exchange period of 2015-2017 with a panel data regression. Selected samples was 40 banks and 120 observation. The results showed that board of directors diversity had a significant negative on profitability, this result provoke a gap to the previous research. While monitoring intensity is positive significant to profitability. Some practical and implications will be discussed in this study.

Reaksi Pasar atas Pengumuman Dividen: Sebuah Tinjauan Ulang

This study revisits the market reactions on the dividend payment events, cum-dividend date and payment date, using the event study method. The sample of this study includes all dividend announcements from 2017 to 2018 in the Indonesia Stock Exchange. This study performs various robust statistical tests proposed by Harrington and Shrider (2007), who point out that standard classical t-test is not enough to ensure abnormal return on an event because of the bias due to volatility caused by an event. Using various statistical tests for testing the abnormal return, this study shows that the market indeed reacts to the cum-dividend date and dividend payment date, as well as showing that the classical t-test showing the same conclusion as the other tests.

Manakah yang Lebih Diminati Masyarakat?: Bukalapak, Tokopedia atau Shopee

One of the drivers of technological advances is the Internet, which led to the occurrence of shifting trading patterns from offline to online. But the problem is that some users of e-marketplace services, such as Bukalapak, Tokopedia, and Shopee do not know what is most interested by the community. Therefore we need to do the research which one is most interested by the community. In this research conducted observations and analyses of Website features, featured Website features, promotions what is done and by using Google Trend, in a way by comparing the three e-marketplace. The results of this study are used to find out which people are most interested in and for reference in choosing e-marketplace for the perpetrators of small and medium enterprises (SMES) or the public.

Factors that Influence to Sustainability of MSME Muffler Industry in Purbalingga Regency

Financial literacy, accounting literacy, and transactional leadership style are needed by the owners for sustainability of their business, especially for MSME sector. The good level of the financing and leadership is the sucess key to maintain the sustainability of the business. Whether financial literacy, accounting literacy, and transactional leadership style can influence the sustainability in muffler industry Purbalingga? This research analyze were performed with a quantitative descriptive method, that is based on the questionnaire and interviews with respondent. The object of this research is MSMEs muffler industry in Purbalingga. The total sample in this research are 76 sample from the population 166 industry spread in 6 subdistrict in Purbalingga. The result of this research indicate that the financial literacy, accounting literacy and transactional leadership style have a positive effect to the sustainability of muffler industry. The good financial literacy tend to be able to make a good business plan and decisions. Having good accounting literacy in the business tend to be able to produce the good financial standart report, the quality of the financial standard report can help the business to get investment and loan. The good implementation leadership style can help the business sustainability.