scholarly journals Hubungan kualitas Website UPI Central Library dengan kepuasan pengguna

2021 ◽  
Vol 1 (2) ◽  
pp. 147
Author(s):  
Ricky Hardiyanto ◽  
Ninis Agustini Damayani ◽  
Edwin Rizal
Keyword(s):  
User Satisfaction ◽  
Information Quality ◽  
Sampling Technique ◽  
Simple Random Sampling ◽  
Strategic Issue ◽  
And Performance ◽  
The Times ◽  
Web Quality ◽  
The Web

The times and the role of information technology require libraries to innovate, one of the innovations made by libraries is a website. Website quality is currently a strategic issue that is used in communication and interaction with users. This research is intended to know quality of UPI Central Library Website relation with user satisfaction, especially bachelor students of Indonesia University of Education in the main campus of Bumi Siliwangi. One method of measuring the quality of a website can be done by using WebQual. This study uses the WebQual 4.0 method as the basis for measuring the quality of the web proposed by Barnes & Vidgen which consists of of usability, information quality, and service interaction quality. Meanwhile in order to measure user satisfaction uses the theory of importance-performance analysis by Martilla and James which consist of importance and performance. The method is use is Quantitative Method with correlational treatment Pearson Product Moment which is intended to treat causality between X and Y variables. The collecting data technique used questionnaires, interviews and literature studies. Sampling was conducted by simple random sampling technique using a population of 27,172 students and respondents as many as 394 students. The results of this study indicate that the web quality of the UPI Central Library on user satisfaction has a significant relationship, which means that the higher the quality of the web, the higher the satisfaction received.

scholarly journals INFLUENCE OF INFORMATION QUALITY, SYSTEM QUALITY, SERVICE QUALITY AND SECURITY ON USER SATISFACTION IN USING E-MONEY BASED PAYTREN APPLICATIONS

2019 ◽  
Vol 3 (2) ◽  
pp. 288-299
Author(s):  
Winanda Wahana Wargadalam
Keyword(s):  
Service Quality ◽  
User Satisfaction ◽  
Information Quality ◽  
Information Service ◽  
Sampling Technique ◽  
Quality System ◽  
Quality Service ◽  
System Quality ◽  
Business Form

Nowadays technology grow extremely fast and it is helpful in communication and transactions, this effect to human behavior that people consider using technology intentively in daily activites cause of its facilities, one of facilities is digital economic transactions or e-money. Due to increasing of technology, there are some companies run their business form e-money based applications, one of the applications is the PayTren. The purposed of this research is to examine the satisfactory of the user who apply PayTren applications, such as the influence of information quality, system quality, service quality and security. The method of the research is based on DeLone and McLean models, then it will be modified. The research’s data is quantitative data. researchers collected 89 questionnaires from the population of PayTren application users in Batam by using a purposive sampling technique.  The conclusion of the research show that there is an influence between the quality of information, service quality and security on the satisfaction of e-money users based on the PayTren application, while it is found that there is no influence between the quality of the system on the satisfaction of e-money users based on PayTren applications.

scholarly journals ANALISIS KEBERHASILAN WEBSITE RESMI UNIVERSITAS BOROBUDUR MENGGUNAKAN DELONE & MCLEAN MODEL

2018 ◽  
Vol 7 (1) ◽  
pp. 22-28
Author(s):  
Irfan Mahendra
Keyword(s):  
Service Quality ◽  
Significant Relationship ◽  
User Satisfaction ◽  
Information Quality ◽  
Sampling Technique ◽  
System Quality ◽  
Significance Level ◽  
Research Population ◽  
The University

This research aims to analyze the success of the website of Borobudur University using Delone & Mclean Model. Variables used in this research are the quality of information, system quality, service quality, and user satisfaction. The research population is a regular student at the University of Borobudur, with a population of 431 people. The number of samples used in this research was 82 people, with a significance level of 10%. Meanwhile, in determining the sample using non probability sampling approach by using accidental sampling technique. Data collection activities were conducted using questionnaires, while the data analysis techniques used are descriptive statistics and inferential statistics, to describe the profile of respondents and to know the user perception of research variables. Based on the results of research, showed that students' perceptions of the website of the University of Borobudur is high. While based on the results of hypothesis testing, also obtained result that all hypothesis in test accepted, where there is a positive and significant relationship between information quality to the user satisfaction of website, there is a positive and significant relationship between system quality to the user satisfaction of website, and there is a positive and significant relationship between service quality to user satisfaction of website.

scholarly journals Perancangan Model Data Flow Diagram Untuk Mengukur Kualitas Website Menggunakan Webqual 4.0

2017 ◽  
Vol 7 (1) ◽  
pp. 66 ◽  
Author(s):  
Karina Hapsari ◽  
Yudi Priyadi
Keyword(s):  
User Satisfaction ◽  
Information Quality ◽  
Data Flow ◽  
Research Result ◽  
Flow Diagram ◽  
Primary Data ◽  
Website Quality ◽  
Data Flow Diagram ◽  
The Web

The more competition the e-commerce company and the development of technology company in Indonesia, website of Zalora Indonesia traffic rank declining. Measuring the quality of website by using WebQual 4.0 will help manage the web to be able to adjust the quality of the web with user perception.  The research aims to make design of Data Flow Diagram model to measure website quality using WebQual 4.0 based on user satisfaction variable. A case study was conducted on the Zalora Indonesia website. Data Flow model is used to make design of system model recommendation, while WebQual 4.0 method is used to measure website quality to user satisfaction. The research data using primary data in the form of questionnaires involving 384 respondents in the city of Bandung who had transacted on the website Zalora Indonesia. Data analysis technique applies descriptive analysis. Based on the research result on the quality of the website Zalora Indonesia, simultaneous positive and significant impact on user satisfaction Zalora Indonesia website. t test result showed that three variables partially have a posotive impact on user satisfaction Zalora Indonesia website is usability quality, information quality and service interaction quality, with Information quality variable has largest impact. Therefore, the modeling system using the Context Diagram-Data Flow Diagram focused on information quality variable. 

scholarly journals Improve Consumer Purchasing Decisions Through Quality of Service, Promotion And Quality of Information At PT. Ng Tech Supplies

2021 ◽  
Vol 2 (3) ◽  
pp. 880-889
Author(s):  
Septa Diana Nabella
Keyword(s):  
Quality Of Service ◽  
Service Quality ◽  
Random Sampling ◽  
Information Quality ◽  
Sampling Technique ◽  
Simple Random Sampling ◽  
Purchasing Decisions ◽  
Quality Of Information ◽  
Quality Promotion

The main objective of this research is to analyze the influence of service quality, promotion and information quality on customer purchasing decisions at PT. Ng Tech Supplies. This research is causal research (cause-effect research) . The population and sample in this study were 164 regular customers during January 2019 to July 2019 period. The sampling technique that the researcher used in this study was the simple random sampling technique. So that the sample in this study was 116 respondents. The results showed that partially service quality and information quality variables had a significant effect on customer purchasing decisions at PT. Ng Tech Supplies. Meanwhile, promotion has no effect on customer purchasing decisions at PT. Ng Tech Supplies.

scholarly journals Use E-learning systems: System Quality, Information Quality and Service Quality on User Satisfaction

2020 ◽  
Vol 1 (3) ◽  
pp. 208-222
Author(s):  
Heni Susilowati
Keyword(s):  
Service Quality ◽  
User Satisfaction ◽  
Information Quality ◽  
Sampling Technique ◽  
Simple Random Sampling ◽  
Learning Systems ◽  
Coefficient Of Determination ◽  
Quality Information ◽  
System Quality ◽  
E Learning

This study aims to analyze the effect of system quality, information quality and service quality on user satisfaction of e-learning systems in lectures at STEKOM University. The sampling technique used Probability Sampling with the Simple Random Sampling approach of 66 respondents then processed as research data. The method of analysis uses Multiple Linear Regression to test the hypothesis with the t test and F test. Contribution of the influence of independent variables to the dependent variable uses the Adjusted R coefficient of determination. The results show partially and simultaneously system quality, information quality and service quality have a significant effect on user satisfaction. The quality of information is the dominant variable that affects user satisfaction of the academic information system of STEKOM University lecturers. User satisfaction of 50.3% is influenced by the variables in this study, while 49.7% is influenced by other variables.

IMPACT OF WEB QUALITY ON EMPLOYEES’ SATISFACTION IN INDONESIA STATE EMPLOYMENT DEPARTMENT

2019 ◽  
Vol 24 (3) ◽  
pp. 161-169
Author(s):  
Adhitiro Novanto ◽  
Tety Elida Siregar ◽  
Taufik Hidayat
Keyword(s):  
Information Quality ◽  
Three Dimensions ◽  
Inaccurate Data ◽  
Service Information ◽  
Employees Satisfaction ◽  
State Employment ◽  
Web Quality ◽  
Employee Data ◽  
The Web

The State Employment Department (BKN) had applied information technology in employee data management since 2011. However, flaws were found in the system, such as occurrence of inaccurate data and complicated navigation. This study was aimed at analyzing the satisfaction of BKN staffs in using DMS web. Web quality was assessed using 3 dimensions: usability, information quality and service information quality. These 3 dimensions were then associated with the satisfaction of BKN staffs as the users. Data was collected through questionnaires to 206 staffs with authorized accesses to the web. The results showed that the quality of three dimensions of the web influenced users’ satisfaction.

scholarly journals Evaluasi Kualitas Layanan Perpustakaan di SMA Negeri 7 Purworejo Dalam Prespektif Libqual+^TM

2020 ◽  
Vol 8 (2) ◽  
pp. 12
Author(s):  
Ana Rizka Mashud
Keyword(s):  
User Satisfaction ◽  
Random Sampling ◽  
Population Analysis ◽  
Information Access ◽  
Sampling Technique ◽  
Simple Random Sampling ◽  
Personal Control ◽  
Analysis Data ◽  
Library Services

Introduction. This study aims to find out how the quality of library services at SMA Negeri 7 Purworejo and what attributes are important to be allocated by library managers in order to provide good service quality based on the LibQUAL+^TM theory which includes (1) Service Affect (the ability & attitude of librarians in serving), (2) Library aas Place (library room facilities & atmosphere), (3) Personal Control (directions and means of access), (4) Information Access (access to information). Data collection method. The method used in this study is a quantitative method. With a sample of 251 people, the sample was drawn using a simple random sampling technique, namely a random sampling technique without regard to the existing strata in the population. Analysis data. The analysis was carried out using the Importance Performance Analysis (IPA) model, namely the analysis of the level of interest and user satisfaction using a Cartesian diagram which can show the location of the indicators in the LibQUAL+^TM dimension contained in the first quadrant. Results and discussion. The results of this study indicate that the quality of library services at SMA Negeri 7 Purworejo is 8471 ,66% or 80% more, meaning that the users are satisfied with the performance of library services.Conclusions. Users have high expectations of smooth access to the information needed, with an average of quadrant I and III positions.

scholarly journals Measurement of User Satisfaction Level in the Bina Darma Information Systems Study Program Portal Using End User Computing Satisfaction Method

2020 ◽  
Vol 2 (1) ◽  
pp. 154-162
Author(s):  
Nurul Adha Oktarini Saputri ◽  
Alvin Alvin
Keyword(s):  
Information System ◽  
Information Systems ◽  
User Satisfaction ◽  
Sampling Technique ◽  
Simple Random Sampling ◽  
Ease Of Use ◽  
System Study ◽  
End User ◽  
Study Program

Information systems study program portal is a website developed by Bina Darma University that aims to be a media for promotion and academic information system study programs. User satisfaction is the most important thing to be a benchmark for developers of information systems study program portals to improve the quality of their websites so that users are more satisfied and do a lot of searching activities, especially academic activity searches. But so far the information systems study program portal developer does not yet know the shortcomings of the information system study program portal, so analysis is needed to measure the level of user satisfaction. In an effort to achieve User Satisfaction with the portal of the bina darma information system study program which has the si.binadarma.ac.id domain, researchers used the end user satisfaction method (EUCS). The EUCS instrument includes five components: content, accuracy, format, ease of use, and schedule. The data in this study were collected with a questionnaire instrument that was distributed to students from the information systems study program. Furthermore, the data obtained were processed using SPSS software version 24. The sampling technique used in this study was simple random sampling. The results of this study are expected to be a reference to improve the quality of information systems study program portals.   Keywords: website, user satisfaction, EUCS

scholarly journals The Leadership and Performance of Nurses in The Hospital

2021 ◽  
Vol 4 (2) ◽  
pp. 28
Author(s):  
Asroful Hulam Zamroni ◽  
Nursalam Nursalam ◽  
Andri Setiya Wahyudi
Keyword(s):  
Health Services ◽  
Descriptive Analysis ◽  
Situational Leadership ◽  
Sampling Technique ◽  
Simple Random Sampling ◽  
Cross Sectional ◽  
Democratic Leadership ◽  
And Performance ◽  
One Year

Introduction: the performance of nurses is closely related to organizations and individuals who greatly influence the quality of health services in hospitals. Therefore, improving the performance of nurses through leadership needs to be considered. The study aimed to analyze the relationship between leadership with the performance of nurses in hospital.Method: the design of the study was descriptive correlational with a cross-sectional approach.  The sample size of 205 respondents who were selected through simple random sampling technique. The inclusion criteria for respondents were nurse who were implementing nurse, working more than one year, and providing nursing care. The independent variable was the leadership, and the dependent variable was the performance of nurses. The instruments used were the situational leadership questionnaire questionnaire for leadership and the observation sheet: nursing documentation questionnaire for performance of nurse’s questionnaire. The data analysed using descriptive analysis and logistic regression test with a significance value of p ≤ 0.05.Results:  the results showed that the leadership was significantly related to the performance of nurses in hospitals (p = 0.000). The most influential leadership is the democratic leadership. The democratic leadership is mostly owned by nurses with good performance.Conclusion: the leadership of the head of the room with a democratic style can improve the performance of nurses in hospitals by respecting their nature and abilities, encouraging staff to develop, and involving staff in decision making. So that health services in the hospital will be optimal.

PENGARUH KUALITAS INFORMASI DAN KUALITAS LAYANAN TERHADAP SIKAP DALAM PENGGUNAAN SISTEM APLIKASI DENGAN KEMUDAHAN PENGGUNAAN SEBAGAI VARIABEL INTERVENING PADA JASA TRANSPORTASI ONLINE (GOJEK) DI YOGYAKARTA

2019 ◽  
Vol 27 (2) ◽  
pp. 119-133
Author(s):  
Putri Aprilia Isnaini ◽  
Ida Bagus Nyoman Udayana
Keyword(s):  
Social Media ◽  
Quality Of Service ◽  
Information Quality ◽  
Sampling Technique ◽  
Ease Of Use ◽  
Quality Of Services ◽  
Quality Of Information ◽  
Transportation Services ◽  
Application Systems

This writing is done to determine the effect of information quality and service quality on attitudes in the use of application systems with the ease of use of the system as an intervining variable in online transportation services (gojek) in Yogyakarta. The sample in this study is customers who use online motorcycle transportation services in Yogyakarta. The sampling technique uses accidental sampling technique. Data collection is done by distributing online questionnaires through the Goegle form and distributed with social media such as WhatsApp and Instagram on a 1-4 scale to measure 4 indicators. The results of this study show 1) the quality of information affects the ease of use, 2) the quality of service affects the ease of use, 3) the quality of information influences attitudes in use, 4) the quality of services does not affect attitudes in use, and 5) ease of use attitude in use.

Sign in / Sign up

Export Citation Format

Share Document