Investigating the antecedents of innovative behaviors in the hotel industry of Turkey

The growing focus on the benefits of innovative approaches to gain competitive advantages has inspired studies on the emergence of leadership styles that encourage employees to engage in innovative behaviors. This study examines the relationships between constructive leadership and employees' innovative behavior through the safety climate and employees' proactive behavior within the hospitality context. This paper considers constructive leaders as optimistic managers who regulate desired organizational outcomes with a genuine focus on the highest gains of employees and the organization. The person-environment fit (P–E fit) theory evaluated prominent organizational factors driving employees' innovative behavior. Two hundred seventy-two valid surveys were obtained among full-time employees of green hotels operating in Turkey. The proposed mediation model was analyzed using partial least squares structural equation modelling. According to the results, full-time employees of green Turkish hotels demonstrated improved, innovative behaviors at work, while a safe climate was paired with proactive behavior under constructive leadership supervision. The theoretical and managerial implications of findings, as well as recommendations for future research, are addressed.

Predictive potential of the bankruptcy global models in the tourism industry

The globalisation process and the recent economic crises have increased the development of models to identify the factors related to business bankruptcy. The tourism industry is not immune to this concern, and in the previous literature, bankruptcy prediction models are generally focused on hotels or restaurants. However, there are no experiences of global models for tourism companies. This study develops a global bankruptcy prediction model capable of predicting any activities carried out in the tourism industry with high precision. To this end, a sample of 406 Spanish companies that have developed their activity in three tourism industry sectors (hotels, restaurants, and travel agencies) in the period 2017-2019 has been used. This sample includes bankrupt and non-bankrupt corporations and has allowed the comparison between a global model and various focused models applying artificial neural network techniques. The results have confirmed the superiority of the global model and provide different sample selection and cost minimisation solutions for bankruptcy prediction modelling in the tourism industry

Territorial dimension in the internationalization of tourism destinations: Structuring factors in the post-COVID19

This study presents an empirical validation of a scale designed to measure the territorial factors which contribute to the internationalisation of tourism destinations. It is part of a broader investigation in which the dimensions and factors of tourism destinations’ internationalisation were identified, strengthening a systemic perspective of tourism: ‘territory’, ‘product’, ‘governance’ and ‘DMOs’. Here we present the psychometric properties of the items that operationalise the 'territorial' dimension. The questionnaire was administered to 470 Portuguese DMO with responsibilities in the areas of tourism and local or regional development. The scale items were submitted to content, reliability and construct validations through exploratory (principal component analysis) and confirmatory factor analysis (first and second-order factor structures). The data sustain a factor structure composed of the factors ‘resources’, ‘economic activity’, and ‘borders’. The relationship between political options of destinations’ internationalisation and territories’ geographical, cultural and economic characteristics were determined. This relationship forms the foundation of tourism in times of crisis, such as we are currently experiencing.

Mapping information systems maturity: the case of the portuguese hospitality industry

Hospitality is a highly competitive market that struggles to improve its performance. The use of technology is a critical factor for more efficient performance. To understand decision-makers' perception of information systems' influence and importance in their organisations, we conduct a case study in Portugal. The objective was to assess information systems' maturity level of independent hotels and small hotel chains, mapping the level to the hotel's characteristics. In addition, this study explores the types of systems used and hoteliers' main factors, drivers, and limitations to invest in information systems' maturity. We examined 86 companies, representing a total of 195 hotels. The analysis design was done following the Network Exploitation Capability (NEC) model. We found that, generally, hoteliers consider that their companies take more advantage of technology and information systems than they really do. These findings emphasise the importance of the use of technology in hospitality performance and the lack of knowledge that hoteliers have on the subject.

Environmental management and hotel profitability: operating performance matters

While there is growing consensus on the benefits of going green, the relative benefits of revenue-enhancing and cost-cutting effects of environmental practices over performance have remained a more conservative and less explored phenomenon in corporate management studies. The present study investigates the two parallel mediation effects of cost-saving and revenue generation on profitability through environmental management practices. A bootstrap method is employed to make a statistical inference of the causal mediation effects. The data collected from the lodging industry in Antalya/Turkey revealed that the revenue-enhancing and cost-cutting effects of environmental participation have a positive impact on profitability, while no difference was identified in the strength of the indirect effects. In conclusion, the findings of this study indicate a complementary effect of cost reduction and revenue enhancement for green profit.

Determinants of Portuguese banks' profitability: an update

In this study, we assess the main determinants of banks' profitability in Portugal over the period 2015–2018. We divide the factors that can influence bank profitability into several groups: management quality, credit quality, capital adequacy, liquidity (internal bank factors), and GDP growth (an external factor). The panel dataset is composed of annual report data for the 18 major banks operating in Portugal, representing about 98% of the Portuguese banking product. Profitability has been a persistent challenge for banks since the global financial crisis. Moreover, the Portuguese banking system had been facing several structural problems, which makes this topic particularly relevant. The profitability proxy used is the return on equity (ROE). The empirical strategy followed was pooled OLS. Variables relevant for explaining Portuguese banks' profitability are capital adequacy, liquidity and credit risk. As expected, the results show that capital adequacy (TIER 1) and credit quality (CVCT) have a negative and significant impact on banks' profitability, whereas liquidity (RAL) has a positive impact.

Social media marketing influence on Boutique Hotel customers’ purchase intention in Malaysia

As of January 2020, global social media users have exceeded 3.8 billion, accounting for 49% of the world’s total population. Internet and social media have become an indispensable part of people’s daily lives worldwide. However, most previous research only focuses on social media marketing in other businesses, and there is less research about the development of boutique hotel social media marketing. This study investigates the relationship between different social media marketing practices and customers’ purchase intention in Malaysia’s boutique hotels. The article also explores how to properly conduct social media marketing to increase the customer purchase intention of boutique hotels and promote the boutique hotels’ development in Malaysia. The non-probability random sampling technique 309 response was collected from Malaysian social media users using an online survey. Findings of the research found out that factors including marketing activities and eWOM significantly impact customer purchase intention of the boutique hotels in Malaysia through the mediating variable perceived usefulness and the mediating variable perceived trust. The study offers implications for the development of social media marketing in boutique hotels.

Research trends on digital detox holidays: a bibliometric analysis, 2012-2020

The addiction problem associated with the overuse of technology has spread to tourism, with recent literature suggesting that tourists may want “disconnection” while traveling. This study, therefore, focuses on the new and poorly understood concept of the digital detox holiday. There is confusion in the literature since there are many terms to refer to it, such as digital-free tourism, unplugged tourism, and disconnected tourism. This study clarifies digital detox holiday as a tourism form. First, based on a review of previous research, a digital detox holiday model was proposed to resolve the confusion. Second, publications in Google and Scopus databases (2012-2020) were reviewed by bibliometric analysis and science mapping analysis via VOSviewer. The results revealed that the digital detox holiday can be considered a form of digital-free tourism and unplugged tourism. The results also showed that it is a recent research topic, with an increase in relevant publications since 2016, especially after 2018. Consequently, the publication trend is likely to accelerate further in the future. This study contributes to the literature by describing the characteristics of the digital detox holiday and visually mapping publications to highlight trends.

The impact of customer involvement in airline loyalty programs: a multigroup analysis

Loyalty programs (LPs) have been considered a key determining factor for the performance of many companies. Although the benefits, satisfaction, perceived functional value (PFV), and loyalty (BSPfvL) have been widely explored, few studies have attempted to compare the results of this model in different groups of consumers. This study aims to analyze the relationships for varying levels of user involvement in airline loyalty programs. The population of this study was individual members of airway loyalty programs in Brazil. We obtained 429 answered questionnaires. We used multi-group analysis (MGA) using Partial least squares structural equation modeling (PLS-SEM). The results of this study indicate the mediation effect of satisfaction and perceived value and moderation of consumer involvement. A difference was identified between the two groups regarding hedonic benefits, satisfaction, and loyalty. This research has successfully contributed to the airline industry regarding the importance of loyalty benefits. Additionally, it highlights the importance of establishing consumers’ involvement in company loyalty programs. Finally, this study provides practical and theoretical contributions and guides future research efforts.

Factors influencing conative loyalty in anthropology museum tourism

Although service quality and customer satisfaction have been frequently discussed by scholars in tourism research, their connections with emotional factors have rarely been investigated in a museum context. The Anthropology Museum of Guangxi focuses on unique ethnic minorities, which is used as the case study in this paper. This study examines the relationships among the factors that influence visitors’ emotional attachment, satisfaction, conative loyalty, and perceived quality. Structural equation modeling (PLS-SEM) was used to model the relations among these four constructs, a 184-visitor sample is assessed, and the conceptual model supports all the proposed hypotheses. The results show positive influences among emotional attachment, visitor satisfaction, and perceived quality, which may indeed affect visitors’ conative loyalty to a specific museum. The practical applications are suggested based on findings that the conative loyalty of museum visitors is relatively influenced by their emotional connection and that emotional arousal can promote the acceptance of museum tourism.