A Study of the Relationship Between People’s Level of Satisfaction with Public Services and Sense of Happiness

Energy consumers in Nigeria have long complained about Distribution Companies' unfair billing practices, exorbitant monthly electricity bills resulting from meter estimation rather than accurate meter reading and calculation based on uninterrupted electricity use. The objectives of the study were to establish the relationship between the prepaid metering system and customer satisfaction; and to evaluate the level of satisfaction with respect to the usage of the prepaid metering system in Niger State, Nigeria. In carrying out the study, the structured questionnaire was administered to 393 randomly chosen respondents drawn from prepaid meter users, out of which 344 responded generating a response rate of 87.5%. The data derived were subjected to spearman correlation and multiple regression models. The major findings from the study showed a significant, moderate and positive relationship between the prepaid metering system and customer satisfaction. Additionally, three significant predictors, Affordability, Availability and Flexibility with p < .01 are statistically significant. Further findings from descriptive statistics revealed that users had the highest level of satisfaction with the privacy they had as a result of no meter readers and no accumulated. The study concluded that there exist a positive and beneficial link between the prepaid metering system and customer satisfaction. The study therefore recommends the provision of a smart metering system, good customer care units and a marketing campaign for better knowledge of the prepaid metering system.

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Markets as Mere Means

British Journal of Political Science ◽

10.1017/s0007123415000113 ◽

2015 ◽

Vol 47 (2) ◽

pp. 263-281 ◽

Cited By ~ 1

Author(s):

Rutger Claassen

Keyword(s):

Health Care ◽

Decision Making ◽

Division Of Labor ◽

Public Services ◽

The State ◽

Social Rights ◽

Efficient Markets ◽

Main Argument ◽

Center Stage ◽

The Relationship

There has been a remarkable shift in the relationship between market and state responsibilities for public services like health care and education. While these services continue to be financed publicly, they are now often provided through the market. The main argument for this new institutional division of labor is economic: while (public) ends stay the same, (private) means are more efficient. Markets function as ‘mere means’ under the continued responsibility of the state. This article investigates and rejects currently existing egalitarian liberal theories about this division of labor and it presents and defends a new theory of marketization, in which social rights and democratic decision-making occupy center-stage.

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The Party Building Leads the Innovative Exploration of Grassroots Governance in Rural Pastoral Areas under the Concept of Co-governance

Scientific and Social Research ◽

10.36922/ssr.v3i5.1232 ◽

2021 ◽

Vol 3 (5) ◽

pp. 125-131

Author(s):

Dengpeng Jing

Keyword(s):

Rural Areas ◽

Public Services ◽

Rapid Development ◽

Grassroots Organizations ◽

Party Organization ◽

Party Organizations ◽

Party Building ◽

New Challenges ◽

The Masses ◽

The Relationship

With the rapid development of society and economy, grassroots organizations in rural pastoral areas are an important part of party building, shouldering the mission of implementing party policies, and playing an important role in leading herdsmen to fight poverty and realize basic modernization in rural areas. The mission and responsibilities of grassroots party organizations in rural and pastoral areas are undergoing profound changes. Strengthening the construction of grassroots party organizations in rural and pastoral areas will help promote the relationship between the party and the masses, cadres and the masses in rural and pastoral areas, and promote the establishment of party organizations in rural and pastoral areas. At present, grassroots party building in rural pastoral areas is facing new challenges, such as insufficient party organization building, and unclear power boundaries between party organizations and villagers’ autonomous organizations. Only by accelerating the construction of infrastructure and public services in rural pastoral areas and doing a good job in the construction of rural grassroots party organizations can improve the level of party building in rural pastoral areas and promote the basic modernization of rural areas.

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THE INFLUENCE OF COVID-19 IN THE DANGER THAT POPULISM BRINGS TO THE SECURITY ENVIRONMENT

STRATEGIES XXI - Security and Defense Faculty ◽

10.53477/2668-2001-21-06 ◽

2021 ◽

Vol 17 (1) ◽

pp. 58-64

Author(s):

Dorin Alin Gal

Keyword(s):

Security Environment ◽

Level Of Satisfaction ◽

The Relationship ◽

Fundamental Values

Populism has become, for quite some time now, a specter of democracy that threatens the structure of security wherever it shows up in situations that thoroughly fight democracy’s fundamental values. The COVID-19 pandemic has changed what citizens think and the expectations that they have from those in power, so populism has also been affected through the relationship that it has with the people’s level of satisfaction. This process requires a thorough analysis due to the threats that can appear from such leaders in a world that is still trying to find itself.

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Quality of Life : Public open space effects

Asian Journal of Environment-Behaviour Studies ◽

10.21834/aje-bs.v3i10.319 ◽

2018 ◽

Vol 3 (10) ◽

pp. 124-132

Author(s):

Achmad Delianur Nasution ◽

Wahyuni Zahrah

Keyword(s):

Quality Of Life ◽

Open Space ◽

Publishing House ◽

Public Open Space ◽

Level Of Satisfaction ◽

International Publishing ◽

The Relationship ◽

Open Access Article ◽

Space Effects

Since the open space quality and quantity becomes decline in many cities of developing countries, the research means to identify the relationship between quality of public open space (POS) and quality of life (QOL) in Medan, Indonesia. The study measured the level of satisfaction of the visitors of POS by using five scale Likert Scale. The analysis shows that people perceived ‘function’ as the most significant factor for POS and ‘health’ as the most important aspect for QOL. Thus, there is a strong correlation between quality of POS and the physical QOL. Keywords: quality of public open space, quality of life, Medan, perception. eISSN 2514-751X © 2018. The Authors. Published for AMER ABRA cE-Bs by e-International Publishing House, Ltd., UK. This is an open-access article under the CC BY-NC-ND license (http://creativecommons.org/licenses/by-nc-nd/4.0/). Peer–review under responsibility of AMER (Association of Malaysian Environment-Behaviour Researchers), ABRA (Association of Behavioural Researchers on Asians) and cE-Bs (Centre for Environment-Behaviour Studies), Faculty of Architecture, Planning & Surveying, Universiti Teknologi MARA, Malaysia. DOI: https://doi.org/10.21834/aje-bs.v3i10.319

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Standardized Flexibility: The Choreography of ICT in Standardization of Service Work

Culture Unbound Journal of Current Cultural Research ◽

10.3384/cu.2000.1525.124679 ◽

2013 ◽

Vol 4 (4) ◽

pp. 679-698 ◽

Cited By ~ 4

Author(s):

Maria Røhnebæk

Keyword(s):

Information System ◽

Information Systems ◽

Public Services ◽

Due Process ◽

Local Level ◽

The Public ◽

Local Responses ◽

Information And Communication ◽

The Relationship

This article is based on a research project that explores the proliferation of information and communication technology (ICT) in public services. Furthermore, the research explores how the enhanced presence of ICT relates to efforts to increas-ingly individualise the service delivery. It can be argued that enhanced individualisation requires increased levels of discretion and flexibility. At the same time, this flexibility needs to be implemented within a standardized framework to ensure due process and to meet demands for efficiency. As local-level work practices in the public services are increasingly being enabled through ICT, the information systems can thus be seen to offer ’standardized flexibility’. Hence, the information systems work as both enablers of flexibility and as controllers of the same. This research explores how this duality manifests empirically at the local-level of the Norwegian employment and welfare services (NAV). It focuses on the in-terface of the information systems and local-level employees. In this article, I portray the role of the information system, Arena, with regard to how the front-line employees structure and organize their work. This portrayal reveals that the information system reflects an ideal world which is out of tune with local working conditions. The employees are thus facing gaps between the ideals of the system and their actual work context. The main purpose of the paper is to illustrate how the employees deal with this gap; I identify three types of responses and strategies. Moreover, I suggest that the relationship between the information systems and different kinds of local responses may be fruitfully analysed by drawing an analogy with choreography and dancing. The second purpose of this article is thus to outline how the metaphor of choreography may provide a suitable theoretical lens for analysing ICT-enabled standardization of work.

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Measuring Hearing Aid Outcomes Using the Satisfaction with Amplification in Daily Life (SADL) Questionnaire: Australian Data

Journal of the American Academy of Audiology ◽

10.3766/jaaa.16.6.6 ◽

2005 ◽

Vol 16 (06) ◽

pp. 383-402 ◽

Cited By ~ 25

Author(s):

Margaret Uriarte ◽

Lauren Denzin ◽

Amy Dunstan ◽

Jillian Sellars ◽

Louise Hickson

Keyword(s):

Hearing Aids ◽

Normative Data ◽

Daily Life ◽

Hearing Aid ◽

Level Of Satisfaction ◽

Digitally Programmable ◽

Australian Sample ◽

The Mean ◽

The Relationship ◽

The U.S

The aims of this study were to investigate hearing aid satisfaction for a group of older Australians fitted with government-funded hearing aids using the Satisfaction with Amplification in Daily Life (SADL) questionnaire; to compare the Australian data gathered with the provisional normative data reported by Cox and Alexander (1999); and to investigate the relationship between SADL satisfaction and several participant variables, hearing aid variables, and other outcome measures.The SADL questionnaire and a Client Satisfaction Survey (CSS) were distributed by mail to 1284 adults fitted with government-funded hearing aids three to six months previously. 1014 surveys were returned. The mean age of participants was 75.32 years; 54.4% of participants were male, and 54.8% were fitted binaurally. Participants were fitted primarily with digitally programmable hearing aids of various styles (22.5% BTEs, 34.8% ITEs, 41.8% ITCs, 0.9% nonstandard [NS] devices).Overall, participants reported a considerable level of satisfaction with their devices. SADL Global and subscale scores were significantly higher for the Australian sample than the U.S. norms described by Cox and Alexander (1999).

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A CONCEPTUAL PAPER ON THE INFLUENCE OF MUTUAL RESPECT ON LEADER-SUBORDINATE RELATIONSHIP IN THE MALAYSIAN PUBLIC SERVICES

Journal of Science, Technology and Innovation Policy ◽

10.11113/jostip.v7n2.89 ◽

2021 ◽

Vol 7 (2) ◽

pp. 39-46

Author(s):

Syahrir Rahman ◽

Nomahaza Mahadi

Keyword(s):

Public Services ◽

Working Relationships ◽

Mutual Respect ◽

Dyadic Relationship ◽

The Public ◽

Fair Treatment ◽

Positive Performance ◽

Conceptual Paper ◽

The Impact ◽

The Relationship

Respect has a crucial role in a dyadic relationship, especially between leader and subordinate, because of the reciprocal costs in the relationship when respect is gained or earned. Leaders can be respected because of their position or fair treatment given to their subordinates. Respect has been featured in the leadership literature; however, few touches on the perspective of mutuality in respect, especially in a dyadic leader-subordinate relationship. The impact of the leader-subordinate relationship is significant in the Malaysian public services, as the scheme of grades determines the employees’ hierarchy. The Malaysian public services organizations' issues often arise from employees’ behavior and working relationships that affect their delivery. A high exchange of the dyadic leader and subordinate relationship correlated with desirable outcomes such as positive performance and attitudinal outcomes. One of the significant elements of the subordinates’ response is the attitude of respect towards the leader. Hence, this paper aimed to investigate the influence of mutual respect on the leader-subordinate working relationship in the public services that has implications for performance and service delivery.

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EXAMINATION OF THE RELATIONSHIP BETWEEN THE EDUCATIONALTEACHING SATISFACTION AND ACADEMIC MOTIVATION OF BIOLOGY TEACHERS

IEDSR Association ◽

10.46872/pj.223. ◽

2021 ◽

Vol 6 (11) ◽

pp. 68-81

Author(s):

Fikriye ŞAHİN ◽

Tahir ATICI

Keyword(s):

Higher Education ◽

Teacher Candidates ◽

Academic Motivation ◽

Female Teacher ◽

Biology Teacher ◽

Satisfaction Scale ◽

Level Of Satisfaction ◽

Significant Difference ◽

Education Satisfaction ◽

The Relationship

The aim of this study is to examine the relationship between academic motivation and educational satisfaction of biology teacher candidates who continue their education in higher education by considering different variables. In the research, scanning design was used within the scope of quantitative model to reveal the current situation. The study group of the study consists of 121 biology teacher candidates who continue their education in two different state universities in Ankara. In order to collect the data of the research, "Student Satisfaction Scale for Education and Training in Higher Education" and "Academic Motivation Scale" were used. According to the results obtained from the research; It was determined that the satisfaction and academic motivation of biology teacher candidates about education in higher education is above the middle level. When the gender sub-dimension of the research results was examined, it was found that the education satisfaction and academic motivation of the male teacher candidates were higher than the female teacher candidates. When the university variable of teacher candidates is examined, it can be said that there is a difference in terms of satisfaction, especially between equipment and laboratory and communication with academic and administrative staff and these situations affect the satisfaction of the candidates. When the class level sub-dimension of the study was examined, it was concluded that there was a significant difference between the satisfaction of 4th grade candidates and those of other classes. While 4th grade candidates show a medium level of satisfaction, candidates in the other class show a high level of satisfaction. It is noteworthy that the reason for this is related to belonging and guidance in the sub-dimension of the satisfaction scale. It is seen that the highest satisfaction among candidates is in the first year. According to the results of the research, the frequency of voluntary coming to the department of the second university teacher candidates is higher than the frequency of voluntary coming to the department of the candidates in the 1st university. These results support that the motivation levels of the candidates may differ due to internal motivation reasons. One of the results obtained from the study is to determine a positive and moderate relationship (r = 438) between the education satisfaction and academic motivation of biology teacher candidates. This situation shows that when the education-teaching satisfaction levels of biology teacher candidates are affected, the academic motivation of the candidate may be affected at a moderate level.

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Social Organization Participation, Government Governance and the Equalization of Basic Public Services: Evidence from China

International Journal of Environmental Research and Public Health ◽

10.3390/ijerph16162996 ◽

2019 ◽

Vol 16 (16) ◽

pp. 2996 ◽

Cited By ~ 1

Author(s):

Gangqiang Yang ◽

Yongyu Xue ◽

Yuxi Ma

Keyword(s):

Social Organization ◽

Public Services ◽

Generalized Method Of Moments ◽

Mediation Effect ◽

Public Science ◽

Social Organizations ◽

Linkage Effect ◽

Government Governance ◽

The Government ◽

The Relationship

This paper uses the methods of System Generalized method of moments (SYS-GMM), mediation effect and linkage effect to investigate the relationship among social organization participation, government governance and the equalization of basic public services from 2007 to 2017 in China. The empirical results show that the participation of social organizations and improvement in the government governance can promote the equalization of basic public services. The government has a greater capacity to drive the equalization of basic public services, but the density of social organizations can serve as a mediator in the equalization of basic public services. The government governance and social organization density have a strong linkage effect, but the link with social organization quality is weak. Furthermore, a linkage effect is evident in medical and health care, public education, environmental protection, and public culture but not in public science and social welfare.

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