scholarly journals Modelling End-User of Electronic-Government Service: The Role of Information quality, System Quality and Trust

2017 ◽  
Vol 226 ◽  
pp. 012096 ◽  
Author(s):  
Deden Witarsyah Jacob ◽  
Mohd Farhan Md Fudzee ◽  
Mohamad Aizi Salamat ◽  
Shahreen Kasim ◽  
Hairulnizam Mahdin ◽  
...  
Keyword(s):  
Information Quality ◽  
Quality System ◽  
Electronic Government ◽  
System Quality ◽  
End User ◽  
Government Service ◽  
Role Of Information

scholarly journals Implementasi HOT-Fit Model Dalam Evaluasi Perpustakaan Digital Universitas PGRI Madiun

2019 ◽  
Vol 4 (2) ◽  
Author(s):  
Ridho Pamungkas
Keyword(s):  
Service Quality ◽  
Digital Library ◽  
Information Quality ◽  
Service Use ◽  
Quality Service ◽  
System Quality ◽  
Tertiary Institutions ◽  
The Relationship ◽  
Role Of Information

The library is a Technical Implementation Unit in tertiary institutions that has a role as a means of supporting the lecture process for students as well as media for gathering and disseminating information in the aspects of education, research aspects and aspects of community service to help achieve the Tri Dharma of Higher Education. Digital Library is the result of the role of information technology that provides convenience in providing information to users without being hindered by time and space. The aim of this research is to evaluate the digital library of Madiun University using the HOT-Fit Model (Human, Organizaton, Technology) method, which contains several variables, namely system quality, service quality, information quality, service use, service quality, system benefits and customer satisfaction . the results of this study as a whole can be seen the relationship between the three variables interplay between variables.

scholarly journals Analyzing the Role of Business Intelligence in Using the Information Systems

2020 ◽  
Vol 3 (2) ◽  
pp. 30-37
Author(s):  
Idris Ibrahim ◽  
Afolabi Adamu ◽  
Mustafa Hassan
Keyword(s):  
Business Intelligence ◽  
Information Quality ◽  
Explanatory Power ◽  
Quality System ◽  
Quality Service ◽  
System Quality ◽  
Construction Company ◽  
Delone And Mclean ◽  
Library Method

This study has compared three models: Delone, Mclean and corrected Sedan, by measuring the effect of business intelligence in the construction Armin Beton Yazd construction company with the library method. Then, the mediums and the related structures (information quality, system quality, service quality, system dependence, customer satisfaction and understanding profit (individual effect)) were analyzed to see if they are acting properly. To interpret the results, the authors used content production. The idea was to look for the best results and explanations for results. The main difference between these models is that the Delone and Mclean model consider system dependence (using the system) as a part of the information system's success. In contrast, the Sedan model sees it as a result. It seems that the Sedan model gives best results and explanations about them. Then, an analysis of using structure by the system because of the limited explanatory variation and very few relations with other structures was released to improve the explanatory power of future researches.

scholarly journals Pengaruh Kualitas Sistem, Kualitas Informasi, Penggunaan Sistem, Dan Kepuasan Pengguna Terhadap Dampak Individual (Studi Empiris Pada Bank Umum Di Jakarta)

2018 ◽  
Vol 21 (1) ◽  
pp. 109
Author(s):  
Ricche Khosasi, Agustin Ekadjaja
Keyword(s):  
User Satisfaction ◽  
Information Quality ◽  
Quality System ◽  
Quality Information ◽  
Successful Implementation ◽  
System Quality ◽  
End User ◽  
The Social ◽  
System Use ◽  
The Individual

The implementation of operational system is a necessity for the bank. However, the successful implementation of the system to the end-user of the systems have some little problems related to the end-user performance. The purpose of this research is to analyze and demonstrate empirically the effect of system quality, information quality, system use, and user satisfaction of the individual impact. The sample used by 75 respondents who were in the commercial bank in Jakarta. To answer the research hypothesis with IBM SPSS Statistic (Statistical Package for the Social Sciences) 21.0 software, multiple regression analysis is used in this test, after testing the assumption of classical test first. Based on the research results, it can be concluded that the system quality, information quality, system use, and user satisfaction have an effect to the individual impact. To get a better results, further research is recommended to add other variables to measure the effect of individual impact directly.

scholarly journals The Nature and Role of User Beliefs Regarding a Website's Design Quality

2020 ◽  
Vol 32 (1) ◽  
pp. 75-96 ◽  
Author(s):  
Camille Grange ◽  
Henri Barki
Keyword(s):  
Information Quality ◽  
Past Research ◽  
Design Guidelines ◽  
Ease Of Use ◽  
Research Model ◽  
System Quality ◽  
Design Quality ◽  
It Acceptance

Researchers and practitioners have long been interested in identifying the criteria that users consider important in assessing whether a system is worth using. However, past research in this domain has not taken into account the characteristics of a system's design and their quality in a systematic and comprehensive manner, which is likely to have limited the development of actionable design guidelines. The article addresses this issue by suggesting a research model that links user beliefs—which have traditionally been used in IT acceptance and success research (i.e., information quality, system quality, usefulness, and ease of use)—to their beliefs regarding the quality of three categories of a system's design (i.e., visual quality, page layout quality, and navigation quality) and testing it in the context of organizational intranets. The analysis of data collected from 159 intranet website users in three organizations supported the model, suggesting that the three categories of design quality beliefs significantly influenced users' assessment of their system's information quality and system quality.

scholarly journals INFLUENCE OF INFORMATION QUALITY, SYSTEM QUALITY, SERVICE QUALITY AND SECURITY ON USER SATISFACTION IN USING E-MONEY BASED PAYTREN APPLICATIONS

2019 ◽  
Vol 3 (2) ◽  
pp. 288-299
Author(s):  
Winanda Wahana Wargadalam
Keyword(s):  
Service Quality ◽  
User Satisfaction ◽  
Information Quality ◽  
Information Service ◽  
Sampling Technique ◽  
Quality System ◽  
Quality Service ◽  
System Quality ◽  
Business Form

Nowadays technology grow extremely fast and it is helpful in communication and transactions, this effect to human behavior that people consider using technology intentively in daily activites cause of its facilities, one of facilities is digital economic transactions or e-money. Due to increasing of technology, there are some companies run their business form e-money based applications, one of the applications is the PayTren. The purposed of this research is to examine the satisfactory of the user who apply PayTren applications, such as the influence of information quality, system quality, service quality and security. The method of the research is based on DeLone and McLean models, then it will be modified. The research’s data is quantitative data. researchers collected 89 questionnaires from the population of PayTren application users in Batam by using a purposive sampling technique.  The conclusion of the research show that there is an influence between the quality of information, service quality and security on the satisfaction of e-money users based on the PayTren application, while it is found that there is no influence between the quality of the system on the satisfaction of e-money users based on PayTren applications.

scholarly journals EFEKTIVITAS PENGGUNAAN GOOGLE DRIVE SEBAGAI MEDIA PENYIMPANAN DI KALANGAN MAHASISWA

2020 ◽  
Vol 1 (2) ◽  
pp. 91
Author(s):  
Agustinus Rio Trilaksono
Keyword(s):  
New Media ◽  
Service Quality ◽  
Information And Communication Technology ◽  
Communication Technology ◽  
Information Quality ◽  
Quality System ◽  
Quality Service ◽  
System Quality ◽  
Information And Communication ◽  
Google Drive

Internet merupakan new media yang digunakan sebagai sarana untuk berkomunikasi dan bertukar informasi bagi individu atau organisasi di era ICT (information and communication technology). Google Drive merupakan salah satu aplikasi layanan berbasis internet yang memungkinkan pengguna (user) dapat menjadikan media penyimpanan (storage) sebagai sumberdaya. Tujuan penelitian ini untuk mengukur efektivitas penggunaan Google Drive sebagai media penyimpanan di kalangan mahasiswa dengan pendekatan model keberhasilan sistem informasi yang terdiri dari Information Quality, System Quality dan Service Quality. Metode penelitian menggunakan pendekatan kuantitatif dengan kuesioner sebagai alat pengumpulan data. Jumlah sampel yang digunakan adalah 77 responden. Teknik analisis data menggunakan regresi linear berganda dengan perangkat lunas SPSS Version 23.00 melalui analisis statistif deskriptif, uji kualitas instrumen penelitia, uji koefisien determinasi, uji ANNOVA dan uji signifikansi paramater individual. Hasil penelitian menunjukkan bahwa model keberhasilan sistem informasi membuktikan pengaruh signifikan terhadap Satisfaction melalui faktor Information Quality, System Quality dan Service Quality. Service Quality dan System Quality adalah variabel yang paling efektif berpengaruh terhadap Satisfaction dengan nilai koefisien korelasi masing-masing 67,8 persen dan 66,5 persen.

Measuring IS Success in SMEs in Samoa

2011 ◽  
pp. 164-180
Author(s):  
Filifotu Vaai Vaai ◽  
Val Hooper
Keyword(s):  
Information Technology ◽  
User Satisfaction ◽  
Information Quality ◽  
Developing Nations ◽  
Quality System ◽  
Intention To Use ◽  
Exploratory Research ◽  
System Quality ◽  
Is Success ◽  
Financial Impacts

Information technology (IT) can either increase or decrease the ‘digital divide.’ Developing nations, such as Samoa, can leverage their economies with investment in IT, but investment is often determined by past information systems (IS) success. Exploratory research was conducted into the assessment and measurement of IS success by small and medium sized enterprises in Samoa, and the effect on IT investment. It was found that information quality, system quality, use, user satisfaction and financial impacts were the main dimensions according to which success was assessed, while intention to use, and cultural impacts were not usually assessed. Culture acted more as a moderator of the assessment. Measurements focused more on system related measures. Assessment on all dimensions impacted on future investment in IT.

scholarly journals Measuring E-Commerce Success in Malaysia: Modified Delone Mclean Model with Trust and Privacy

2018 ◽  
Vol 7 (4.15) ◽  
pp. 524
Author(s):  
Najma Imtiaz Ali ◽  
Suhaila Samsuri ◽  
Muhamad Sadry Abu Seman ◽  
Imtiaz Ali Brohi ◽  
Asadullah Shah
Keyword(s):  
Service Quality ◽  
User Satisfaction ◽  
Information Quality ◽  
Quality System ◽  
System Quality ◽  
Is Success ◽  
Is Success Model ◽  
Delone And Mclean ◽  
Success Model ◽  
Net Benefits

With the influx of the Internet, Business to Customer E-commerce (B2c e-Commerce) has gained popularity around the globe. Although a number of researches has been done to know the factors affecting the adoption of e-commerce, however, not much research has done to know the effects of e-commerce on online shopping success.  DeLone and McLean introduced the Information System (IS) success model in year 1992, later on, refined the same model with the newer concept, to fully understand the effects of IS success. In this paper, authors have used the DeLone and McLean IS success model 2003 with addition two constructs Privacy and Trust.  Seven interrelated dimensions of e-commerce were examined namely, Service Quality, System Quality, Trust, Privacy, User satisfaction and Net benefits. The proposed model and the relationship between the various constructs were measured by gathering the data from 381 users from the business faculty of Klang valley universities in Malaysia. Seven interconnected dimensions of B2C e-commerce success were confirmed namely, Service Quality, System Quality, Information Quality, Trust, Privacy along with User Satisfaction and Net Benefits. Confirmatory Factor Analysis CFA and SEM were used to analyse the collected data and proved the hypothesis. The results revealed that system quality, service quality, trust and privacy are directly related to user satisfaction which in turn directly related to net benefits, whereas information quality has no any influence on user satisfaction in terms of e-commerce. 

IT capabilities as a fundamental of electronic government system success in developing countries from users perspectives

2020 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Ali Alshaher
Keyword(s):  
Information Quality ◽  
Electronic Government ◽  
System Quality ◽  
Content Type ◽  
Government Services ◽  
Utaut Model ◽  
Use Of Technology ◽  
It Capabilities ◽  
System Success ◽  
The Government

Purpose This study aims to consider the capabilities of information technology as a basing dimension in the success of systems that provide electronic services as an e-government system. This study will focus on the role of IT capabilities in e-government system success by proposing a model based on the integration of the updated DeLone and McLean model is (D&M) with the unified theory of acceptance and use of technology is (UTAUT) model, which includes seven variables, namely, IT capabilities, information quality, system quality, performance expectancy, effort expectancy, perceived support quality and e-government system usage. Design/methodology/approach A conceptual framework was built across a review of the literature and the results of studies of IT capability and e-government systems success has developed the study model. As the causal approach was adopted to test the model of the proposed study. Survey data collected from 765 respondents who use the e-government system in Iraq. Also, a regression approach has been used to test the study model. Findings The results revealed that IT capabilities and the factors included in the “the updated (D&M) and (UTAUT) model” as important forecasts in the success of e-government systems. In another word, the proposed model provides managers with a new perspective to deal with the adoption of the e-government system by introducing a new variable “IT capabilities,” to provide decision-makers with a new approach in determining factors of e-government success. Research limitations/implications The government must develop their policies in line with e-government services to maximize the benefits accrued from e-government services. Where the main determinants in this study were the age group of the sample and the Arab environment for this study. Originality/value This study is the first in Iraq as a developing country and one of the few in e-government that considers IT capabilities as a basing dimension in e-government success by proposing a comprehensive model that sums the factors related to such a relationship. Its value stems from its sample of public users and the support of its proposed framework.

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