Communication Skill and Competence

Author(s):  
John O. Greene

Longstanding interest in communication skill and communication competence is fueled by the facts that people do differ in their social proficiency and that the quality of one’s communicative performance has significant impact on professional and personal success and satisfaction. The related terms “communication skill” and “communication competence” are first defined and distinguished. With this conceptual framework in place, consideration is then given to: (1) taxonomies of interpersonal communication skills, (2) properties of behavior associated with greater effectiveness and appropriateness, (3) the process of adult communication skill acquisition, (4) barriers and impediments to competent communication, (5) essential elements of skill-training programs, and (6) methods of skill and competence assessment.

Author(s):  
Eva Palupi

<p><em>Eventhough it is said that men was a perfect human being, men also has limitation. People everywhere develop social interaction to satisfy their need for affections and completed their limitation. Social relation in the first-year </em><em>college </em><em>sudents plays as a  crusial part because its has importance impacts to students success and well-being. Many studies has proved that quality of social relationship can be improved through interpersonal communication. The purpose of this study was to investigate the effectiveness of an interpersonal communication skill</em><em> training</em><em> to improve quality of social relationship among first-year students of IAIN Salatiga</em>. <em>This study was quasi-experimental. The number of participant in</em><em> the</em><em> experiment group were 21 (7 male and 14 female) and 20 (9 male and 11 female) in control group. Finding showed that interpersonal communication skill training increased the quality of interpersonal relashionship among first-year students of IAIN Salatiga significantly. There’s a difference quality of interpersonal relationship score after the treatment, that experiment group has higher score than control group’s</em><em> </em><em>(t = 2.30, p &lt; 0.05).</em><em></em></p>


2020 ◽  
Vol 54 (12) ◽  
pp. 1182-1191
Author(s):  
Yongsheng Tong ◽  
Kenneth R Conner ◽  
Cuiling Wang ◽  
Yi Yin ◽  
Liting Zhao ◽  
...  

Objectives: This study aimed to assess the association of the quality scores of hotline psychological intervention and the reduction of subsequent suicidal acts among high suicidal risk callers. Methods: High-risk callers at a national crisis hotline service in China were recruited and prospectively followed for up to 3 months after receiving a hotline psychological intervention. The quality of the intervention was evaluated by supervisors who listened to the tape-recorded calls using the Counseling Skills Rating Scale for Psychological Support Hotlines, which assessed three counseling domains: process, attitude and communication skill. The primary outcome was the occurrence of suicidal acts during the follow-up period. Secondary outcomes were before versus after changes during the intake intervention call in hopefulness, psychological stress and suicide intention reported by the callers. Results: Over the 3-month follow-up, 45 of 778 high-risk callers reported 61 suicide attempts, and 3 other callers died by suicide. Subsequent suicidal act was significantly more common in callers classified as being at higher risk during the intake call. Higher scores on the quality of suicidality assessing of the Counseling Skills Rating Scale for Psychological Support Hotlines were associated with reduced risk of suicidal acts during follow-up (hazard ratio = 0.38, 95% confidence interval = [0.18, 0.85]). Higher scores on the communication skill domain were associated with increases in hopefulness (β = 0.09) after the intervention, and higher scores on the counseling process domain (β = −0.12) and higher suicidal risk scores (β = −0.12) were associated with decreased suicide intention after intervention. Conclusion: Several characteristics of a hotline intervention for suicide prevention were associated with decreased risk of suicidal acts during follow-up. Intervention skill training for hotline operators should emphasize these specific counseling skills.


2021 ◽  
Vol 13 (1) ◽  
pp. 1
Author(s):  
Maylanny Christin ◽  
Dasrun Hidayat ◽  
Atie Rachmiatie

The focus of the research is communication behavior in the Physical Distancing phase during COVID-19. Physical Distancing is a government policy intended to reduce the spread of COVID-19. The research objective was to analyze the knowledge and communication behavior of the people. The method used is phenomenology with a qualitative approach. Involving the people of Bandung city as research informants as many as 11 people. The technique of collecting data through online interviews is that physical distancing is still in place. The results showed that the physical distancing phase of the community's communication behavior can be categorized into three groups including active, sympathetic, and indifferent groups. Active group means being concerned with finding information and implementing Physical Distancing policies. The sympathy group is receiving Physical Distancing information, but not fully carrying out Physical Distancing. Informant groups are indifferent or passive informants in seeking information and do not carry out Physical Distancing. Another communication behavior that the Physical Distancing phase activities is carried out online using digital media. Informants admit that Physical Distancing activities have changed the dimension of interpersonal communication which requires the presence of distance, but the Physical Distancing phase has turned virtual. This communication behavior builds a shared experience that online communication encourages the formation of virtual relationships. The results of this study are expected to contribute to online communication competence as an effort to maintain the quality of communication even though it is done online. Fokus penelitian adalah perilaku komunikasi pada fase Physical Distancing selama COVID-19. Physical Distancing merupakan kebijakan pemerintah yang dimaksudkan untuk mengurangi penyebaran COVID-19. Tujuan penelitian untuk menganalisis pengetahuan dan perilaku komunikasi masyarakat. Metode yang digunakan fenomenologi dengan pendekatan kualitatif. Melibatkan masyarakat kota Bandung sebagai informan penelitian sebanyak 11 orang. Adapun teknik pengumpulan data melalui wawancara daring mengingat masih diberlakukannya Physical Distancing. Hasil penelitian menunjukkan bahwa perilaku komunikasi masyarakat fase Physical Distancing dapat dikategorikan dalam tiga kelompok meliputi kelompok aktif, simpati, dan acuh. Kelompok aktif artinya peduli dengan mencari informasi dan menjalankan kebijakan Physical Distancing. Kelompok simpati yaitu menerima informasi Physical Distancing, namun tidak sepenuhnya menjalankan Physical Distancing. Kelompok informan acuh atau informan pasif dalam mencari informasi dan tidak menjalankan Physical Distancing. Perilaku komunikasi lainnya bahwa aktivitas fase Physical Distancing dilakukan secara daring dengan menggunakan media digital. Informan mengakui bahwa aktivitas Physical Distancing telah merubah dimensi komunikasi interpersonal yang mensyaratkan kehadiran jarak, namun fase Physical Distancing berubah menjadi virtual. Perilaku komunikasi tersebut membangun pengalaman bersama bahwa komunikasi daring mendorong terbentuknya hubungan virtual. Hasil penelitian ini diharapkan dapat berkontribusi terhadap kompetensi komunikasi daring sebagai upaya menjaga kualitas komunikasi meskipun dilakukan secara daring.


2014 ◽  
Vol 2 (2) ◽  
pp. 81-87
Author(s):  
Rahmi Agvanesia ◽  
Zulkarnain Agus ◽  
Eni Rahmi

Background: Interpersonal Communication is a communication skill and it is one of the competencies that must be had by dentists, therefore, FKG UNAND has been trying to implement this soft skill by implementing it into curriculum. Patient satisfaction on interpersonal communication is thought to be one of the factors that determines the quality of a health service. The aim of the study is to determine whether there is a relationship between interpersonal communication of co-assistant students with service quality based on patient satisfaction at FKG UNAND clinic. Method: The study was an observational cross-sectional analytic approach. The sampling was simple random and the number of subjects were 90 respondents. The instruments used in this study were questionnaires consisting of 17 questions; they were 12 questions regarding interpersonal communication and 9 questions regarding patient satisfaction on service quality. Results: The result of chi-square test for interpersonal communication of co-assistant students-patient is p = 0.041 [p < 0.05]. This shows that there is a significant relationship between interpersonal communication of co-assistant students with service quality based on of patient satisfaction at FKG UNAND Clinic. Conclusion: There is relationship between interpersonal communication of co-assistant students and service quality based on of patient satisfaction at FKG UNAND Clinic.


2007 ◽  
Vol 30 (4) ◽  
pp. 66
Author(s):  
N. Tenn-Lyn ◽  
S. Verma ◽  
R. Zulla

We developed and implemented an annual online survey to administer to residents exiting residency training in order to (1) assess the quality of the residency experience and (2) identify areas of strength and areas requiring improvement. Long-term goals include program planning, policy-making and maintenance of quality control. Survey content was developed from an environmental scan, pre-existing survey instruments, examination of training criteria established by the CFPC and the CanMEDS criteria established by the RCPSC. The survey included evaluation benchmarks and satisfaction ratings of program director and faculty, preparation for certification and practice, quality of life, quality of education, and work environment. The response rate was 28%. Seventy-five percent of respondents were exiting from Royal College training programs. Results of descriptive statistics determined that the overall educational experience was rated highly, with 98.9% of respondents satisfied or very satisfied with their overall patient care experience. Ninety-six percent of respondents were satisfied or very satisfied with the overall quality of teaching. Preparation for practice was identified as needing improvement, with 26% and 34% of respondents giving an unsatisfactory rating to career guidance and assistance with finding employment, respectively. Although 80% of respondents reported receiving ongoing feedback and 84% discussed their evaluations with their supervisors, only 38% of evaluations were completed by the end of the rotation. The results indicate that residents are generally satisfied with their experiences during residency training, especially with their overall educational experience. Areas of improvement include preparation for practice and timeliness of evaluations. Further iterations of this survey are needed to refine the instrument, identify data trends and maintain quality control in residency training programs. Frank JR (ed.). The CanMEDS competency framework: better standards, better physicians, better care. Ottawa: The Royal College of Physicians and Surgeons of Canada, 2005. Merritt, Hawkins and Associates. Summary Report: 2003 Survey of final-year medical residents. http://www.merritthawkins.com/pdf/MHA2003residentsurv.pdf. Accessed May 1, 2006. Regnier K, Kopelow M, Lane D, Alden A. Accreditation for learning and change: Quality and improvement as the outcome. The Journal of Continuing Education in the Health Professions 2005; 25:174-182.


2018 ◽  
Author(s):  
Tamer Abdel Moaein ◽  
Chirsty Tompkins ◽  
Natalie Bandrauk ◽  
Heidi Coombs-Thorne

BACKGROUND Clinical simulation is defined as “a technique to replace or amplify real experiences with guided experiences, often immersive in nature, that evoke or replicate substantial aspects of the real world in a fully interactive fashion”. In medicine, its advantages include repeatability, a nonthreatening environment, absence of the need to intervene for patient safety issues during critical events, thus minimizing ethical concerns and promotion of self-reflection with facilitation of feedback [1] Apparently, simulation based education is a standard tool for introducing procedural skills in residency training [3]. However, while performance is clearly enhanced in the simulated setting, there is little information available on the translation of these skills to the actual patient care environment (transferability) and the retention rates of skills acquired in simulation-based training [1]. There has been significant interest in using simulation for both learning and assessment [2]. As Canadian internal medicine training programs are moving towards assessing entrustable professional activities (EPA), simulation will become imperative for training, assessment and identifying opportunities for improvement [4, 5]. Hence, it is crucial to assess the current state of skill learning, acquisition and retention in Canadian IM residency training programs. Also, identifying any challenges to consolidating these skills. We hope the results of this survey would provide material that would help in implementing an effective and targeted simulation-based skill training (skill mastery). OBJECTIVE 1. Appraise the status and impact of existing simulation training on procedural skill performance 2. Identify factors that might interfere with skill acquisition, consolidation and transferability METHODS An electronic bilingual web-based survey; Fluid survey platform utilized, was designed (Appendix 1). It consists of a mix of closed-ended, open-ended and check list questions to examine the attitudes, perceptions, experiences and feedback of internal medicine (IM) residents. The survey has been piloted locally with a sample of five residents. After making any necessary corrections, it will be distributed via e-mail to the program directors of all Canadian IM residency training programs, then to all residents registered in each program. Two follow up reminder e-mails will be sent to all participating institutions. Participation will be voluntarily and to keep anonymity, there will be no direct contact with residents and survey data will be summarized in an aggregate form. SPSS Software will be used for data analysis, and results will be shared with all participating institutions. The survey results will be used for display and presentation purposes during medical conferences and forums and might be submitted for publication. All data will be stored within the office of internal medicine program at Memorial University for a period of five years. Approval of Local Research Ethics board (HREB) at Memorial University has been obtained. RESULTS Pilot Results Residents confirmed having simulation-based training for many of the core clinical skills, although some gaps persist There was some concern regarding the number of sim sessions, lack of clinical opportunities, competition by other services and lack of bed side supervision Some residents used internet video to fill their training gaps and/or increase their skill comfort level before performing clinical procedure Resident feedback included desire for more corrective feedback, and more sim sessions per skill (Average 2-4 sessions) CONCLUSIONS This study is anticipated to provide data on current practices for skill development in Canadian IM residency training programs. Information gathered will be used to foster a discourse between training programs including discussion of barriers, sharing of solutions and proposing recommendations for optimal use of simulation in the continuum of procedural skills training.


Author(s):  
Moran Bodas ◽  
Kobi Peleg ◽  
Bruria Adini ◽  
Luca Ragazzoni

Abstract In spite of their good intentions, Emergency Medical Teams (EMTs) were relatively disorganized for many years. To enhance the efficient provision of EMT’s field team work, the Training for Emergency Medical Teams and European Medical Corps (TEAMS) project was established. The purpose of this study was to assess the effectiveness and quality of the TEAMS training package in 2 pilot training programs in Germany and Turkey. A total of 19 German and 29 Turkish participants completed the TEAMS training package. Participants were asked to complete a set of questionnaires designed to assess self-efficacy, team work, and quality of training. The results suggest an improvement for both teams’ self-efficacy and team work. The self-efficacy scale improved from 3.912 (± 0.655 SD) prior to training to 4.580 (± 0.369 SD) after training (out of 5). Team work improved from 3.085 (± 0.591 SD) to 3.556 (± 0.339 SD) (out of 4). The overall mean score of the quality of the training scale was 4.443 (± 0.671 SD) (out of 5). In conclusion, The TEAMS Training Package for Emergency Medical Teams has been demonstrated to be effective in promoting EMT team work capacities, and it is considered by its users to be a useful and appropriate tool for addressing their perceived needs.


2013 ◽  
Vol 2 (1) ◽  
pp. 10 ◽  
Author(s):  
Marta Nobile ◽  
Elena Garavelli ◽  
Barbara Gagliardi ◽  
Silvia Giovanelli ◽  
Paolo Rebulla ◽  
...  

<em>Background</em>. The Center for Transfusion Medicine, Cell Therapy and Cryobiology, Milan, Northern Italy, is the headquarter of the POLI-MI biobank. It co-ordinates the biobank activities of the Fondazione Ca’ Granda Ospedale Maggiore Policlinico of Milan. Such activities require specific safeguarding of donors’ rights and protection of sensitive and genetic data. The Fondazione Ca’ Granda Ospedale Maggiore Policlinico has set up a project on informed consent with the aim of developing awareness and understanding of this issue. Within this project, it has been decided to evaluate how consent for biobanking material is expressed. <em>Design and methods.</em> The aim of the study was to evaluate the quality and completeness of consent to biobanking in the POLI-MI biobank. This was a retrospective study carried out in 2012 on samples of consent declarations collected by biobank units in 2011. Some units used a single, standard consent model available from a previous POLI-MI biobank workgroup. Other units used models which had been previouly formulated. Evaluation was made using a form that indicated the essential elements of consent. <em>Results</em>. A total of 48 consent declarations were collected using the single, standard model and 84 were collected using other models. The consent declarations that used the single, standard model were found to be the most complete and were filled in better than other models. <em>Conclusions</em>. Progressive adoption of a simple, standard consent model is expected to improve the quality of consent acquisition. Regular audit of the compliance of consent practices with ethical and legal requirements is mandatory to improve the quality of research biobanking.


Sign in / Sign up

Export Citation Format

Share Document