Contribution of prejudiced clustering education system in developing horizontal and vertical mismatch in job market: quality of employees in banking sector

2020 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Gazi Mahabubul Alam ◽  
Samsilah Roslan
Keyword(s):  
Education System ◽  
Banking Sector ◽  
Business Management ◽  
Secondary Data ◽  
Personal Communication ◽  
Reciprocal Relationship ◽  
Primary Data ◽  
Job Market ◽  
Content Type

PurposeEducation system supplies the required manpower in order to ensure the national prosperity. A salient link between education and business sector is a prerequisite to cater economically productive manpower. Economic and social development supplements each other that can only be ensured via a functional education system. A dysfunction education system created by a biased clustering policy develops a greater horizontal and vertical mismatch with the job market in many developing nations. This mismatch dents the quality of business management that halts the national prosperity. Therefore, the role of education has become questionable. This research aims to bridge between education and business sectors.Design/methodology/approachGiven the differentiated nature of research questions, multiple techniques are used to collect the data. However, this research bears the norms of qualitative method. Both secondary and primary data are used. While, secondary data are collected by the banks, Bangladesh Bureau of Educational Information and Statistics (BANBEIS) and by the University Grants Commission (UGC), primary data are collected through interviews. Document review and data collected through personal communication with members of staff of sampled banks and institutes of HE also supplements. Data were collected from six commercial banks and from the Central Bank.FindingsFindings suggest that clustering system favours science graduates by depriving business counterpart, which creates an atmosphere of educational disparity. This disparity affects the symbiotic and reciprocal relationship that exists amongst different provisions (i.e. secondaryand tertiary) of education. Favoured clustering system further contributes for a larger “horizontal educational mismatch” with job market. Therefore, science graduates occupy the places in the banks where business graduates should ideally be employed. Being a dysfunction system, education fails to support substantially for social and economic developments.Originality/valueA few studies are conducted in the area of HE in Bangladesh but none covers the issue of impact of clustering system of education in secondary provision on HE and job market. Graduates' performance in carrying out the jobs is seen as the most important element for the business management. This study has suggested a unique way forward which would be able to reduce the mismatch between education system and job market, enabling a substantial business management process. Considering this, the paper is first on its kind.

scholarly journals SERVQUAL Model Application on Assessing Quality of Deposit Service: Case Study from Joint Stock Commercial Bank for Investment and Development of Vietnam - Hai Ba Trung Branch

2021 ◽  
Vol 8 (11) ◽  
pp. 337-349
Author(s):  
Chi T. Do ◽  
Tam T. Le ◽  
Hoang D. Le
Keyword(s):  
Service Quality ◽  
Banking Sector ◽  
Secondary Data ◽  
Primary Data ◽  
Research Model ◽  
Essential Factor ◽  
Bank Branch ◽  
Desk Review

This paper is aimed at analyzing the customers’ expectations and perceptions of deposit service quality at a specific bank branch in Vietnam, as service quality has been considered as an essential factor for success and acknowledgement in the banking field. The data are combined between secondary data of the bank branch and desk review data, and primary data collected from 200 clients in 4 months in 2019, with 25 questions developed from SERVQUAL model, justified for banking sector. The SERVQUAL research model is applied. The main findings are: all measurements of SERVQUAL including Reliability, Tangible, Assurance, Responsiveness, and Empathy have significant impacts on customer satisfaction. While Responsiveness is the factor that impact on customers’ satisfaction the greatest, Assurance is acknowledged as the dimension which impact on customers’ satisfaction the least. This study shows a support to the overall understanding about service quality in the banking field. Besides, it gives useful information to assist commercial banks in management, such as focusing on service quality and improving the customers’ satisfaction. Keywords: Assurance, Customers’ satisfactions, Deposit Service Quality, Responsiveness, SERVQUAL.

Does an MBA degree advance business management skill or in fact create horizontal and vertical mismatches?

2020 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Gazi Mahabubul Alam ◽  
Morsheda Parvin ◽  
Ahmad Fauzi Bin Mohd Ayub ◽  
Romana Kader ◽  
Md. Mahfuzur Rahman
Keyword(s):  
Higher Education ◽  
Master's Degree ◽  
Secondary Data ◽  
Job Skills ◽  
Primary Data ◽  
Job Market ◽  
Content Type ◽  
Master’S Degree ◽  
The Impact ◽  
Mba Graduates

PurposeAn old saying –“Jack of all trades, master of none”– deliberately asserts that the purpose of a master’s degree program is to generate high level job skills in order to improve a nation's economy, while a bachelor degree produces economically productive graduates. Employment of such graduates is fundamentally important for personal and economic development. There is a link between a bachelor’s and master's degree and how these qualifications are linked to the job market. Both horizontal and vertical mismatches are developed which is the central focus of this research.Design/methodology/approachGiven the differentiated nature of research questions, multiple techniques are used to collect the data. However, this research bears the norms of the qualitative method. Both secondary and primary data are used, and meanwhile secondary data are collected by the banks, Bangladesh Bureau of Educational Information and Statistics (BANBEIS), University Grants Commission (UGC) and by the institutions sampled. Primary data are gathered from interviews with key people. Data were collected from three institutions of higher education and from six commercial banks and from the Central Bank. The academic results of 21,325 MBA graduates and education backgrounds of 750 executives working in banks served as the basis for establishing our arguments.FindingsThis study discovers that MBA graduates who have studied science subjects achieved much better grades in the MBA compared to their counterparts who studied business from secondary provision to first degree. The market-driven MBA programme has become a “business product”. The major revenue of higher education institutions comes from enrolment in MBA courses. For this reason, a science-friendly MBA program is developed to generate more business. If this continues, the philosophy of the master's program would either be lost or will have to be redefined in the 21st century.Originality/valueWhile a few studies have investigated the area of HE in Bangladesh, none covers the impact of MBA degrees on the job market and its contribution to enhancing job skills.

scholarly journals Blended learning: how to flip the classroom at HEIs in Bangladesh?

2019 ◽  
Vol 13 (2) ◽  
pp. 228-242 ◽  
Author(s):  
Faieza Chowdhury
Keyword(s):  
Blended Learning ◽  
Flipped Classroom ◽  
Secondary Data ◽  
Well Being ◽  
Primary Data ◽  
Successful Implementation ◽  
Learning Program ◽  
Content Type ◽  
Learning Programs

Purpose E-learning is a very popular concept in the education sector today, and one of the best ways to implement this is through blended learning. However, the implementation of blended learning program at Higher Education Institutions (HEIs) is quite new in Bangladesh. The purpose of this paper is to explore the concept of blended learning, how to construct a blended learning program, the benefits of blended learning and some prerequisites to implement blended learning program successfully at HEIs in Bangladesh. Design/methodology/approach Nature of the study is explanatory, descriptive as well as evaluative. Primary data were collected through face-to-face interviews using structured questionnaire having both open- and close-ended questions including personal observations. Secondary data comprise relevant documents available from government agencies, archives, and library and research organizations. Findings By utilizing the blended learning tools, HEIs in Bangladesh can achieve radical improvements in education quality as well as in the accessibility and cost-effectiveness of learning programs. Moreover, any innovative educational reform will be successful only when it is fully accepted and adopted by all the key stakeholders: students, parents, teachers, academic administrators, researchers and policy makers. Practical implications Several practical solutions have been presented in this paper: how to create a blended learning program, how to overcome the obstacles for successful implementation of blended learning and how to create a flipped classroom with the aid of technology. Social implications A country’s soul and economic well-being depends to a large extent on the quality of their citizen’s education. Implementing innovative teaching programs within the education system will enhance the quality of education at HEIs in Bangladesh, creating more efficient labor force hence benefiting the overall society. Originality/value Originality in terms of exposing the hurdles that needs to be addressed for successful implementation of blended learning programs at HEIs in Bangladesh and providing an easy guideline to educators on how to create flipped classrooms.

scholarly journals Internet Banking and its Impact on the Service Quality of the Banks in Punjab

2014 ◽  
Vol 5 (2) ◽  
pp. 748-757
Author(s):  
Rajni Bhalla ◽  
Inderpal Singh
Keyword(s):  
Service Quality ◽  
Banking Sector ◽  
Positive Impact ◽  
Secondary Data ◽  
Internet Banking ◽  
Annual Reports ◽  
Primary Data ◽  
Probability Method ◽  
The Impact

The changes in IT sector constantly influencing the performance of banking sector in the world. The emergence of internet banking has changed the way of banks of how to offer the products and services to the customers. In order to survive in the rapidly changing technological environment, the banks are required to adapt such changes and to maintain and improve the services which they are offering to their customers in order to attain the customers satisfaction. Now the term quality does not only include the products but also the services. This paper deals with the internet banking operations and how it affects the service quality of the banks in Punjab. The research is much more of qualitative nature but to prove facts and figures quantitative approach is also used in the paper. The research is descriptive as well as explanatory. In order to arrive at the sample size, non probability method has been used. For the primary data collection a structured questionnaire is used to record the response of various respondents. Secondary data has been collected from annual reports, other published literature of the banks etc. In order to test the impact of internet banking on the service quality of banks seven service quality dimensions model is used. A model with seven dimensions service quality named reliability, assurance, responsiveness, empathy, tangibility, security and communication is used to complete the study. In these seven dimensions 37 variables are covered. For the data analysis the statistical package SPSS 20 is used.  Descriptive statistics is used to analyse the data. The research proves that all the dimensions which are included in the study have a positive impact on the service quality of banks providing internet banking services to their customers in Punjab. The recommendations are also discussed with which the service quality and customers satisfaction can be improved.

scholarly journals NPA and Its Impact on Asset Quality- Bankers‟ Perception

2019 ◽  
Vol 8 (2S6) ◽  
pp. 704-713
Keyword(s):  
Standard Deviation ◽  
Growth Rates ◽  
Significant Contribution ◽  
Banking Sector ◽  
Secondary Data ◽  
Primary Data ◽  
Chi Square ◽  
Credit Management ◽  
Asset Quality

NPA is a burning issue in the Indian Banking Sector. So the main purpose of the paper is to identify the trends in the NPA and to examine bankers’ perception on reasons for NPA and to suggest measures for minimizing NPA. The study is based on both primary data and secondary data. Secondary data is collected for a period of 16 years from 2002 to 2017. Percentages, growth rates, mean, standard deviation, Z-test and chi- square tests are the major tools of analysis. The study has found that over the years there is tremendous growth in the NPA of banks. The major reason for this was wilful default from the part of borrowers and siphoning of funds for other purposes. The significant contribution of the study will be pragmatic suggestions on improving asset quality of banks in India. It will throw new insights on effective credit management by banks.

Is Nigeria really fighting to win the anti-corruption war?

2020 ◽  
Vol 27 (2) ◽  
pp. 601-617
Author(s):  
Agaptus Nwozor ◽  
John Shola Olanrewaju ◽  
Segun Oshewolo ◽  
Modupe Bosede Ake
Keyword(s):  
Design Methodology ◽  
National Development ◽  
Secondary Data ◽  
Primary Data ◽  
Content Type ◽  
Study Centre ◽  
Key Informant ◽  
Key Issues ◽  
Practical Implications

Purpose The purpose of this paper is to evaluate the seeming paradox that underpins Nigeria’s war on corruption. This paradox centres on the undue interference of the presidency in the war against corruption. This interference has resulted in selective prosecutions and a deceleration in the tempo of the anti-corruption crusade. Design/methodology/approach The study used an admixture of primary and secondary data to evaluate whether indeed Nigeria is fighting against corruption to win it. The primary data were derived from key informant interviews. A total of ten diverse experts were interviewed through the instrumentality of unstructured set of questions, which were administered to them with room for elaboration. The secondary data were sourced from archival materials. Findings The findings of the study centre on three key issues: a characteristic one-sidedness in the prosecution of alleged corruption offenders by the anti-graft agencies. Those with pending corruption cases who have decamped to the ruling All Progressives Congress have had their cases placed in abeyance. There is evidence of the politicisation of the war against corruption as well as evidence of weak institutionalisation, which robs the anti-corruption agencies of the capacity to act independently. Practical implications The anti-corruption war may likely be derailed if the operational efficiency of the anti-graft agencies is not enhanced and their independence guaranteed. Social implications If the anti-corruption crusade fails, it will have multiple negative domino effects on national development and quality of life of the Nigerian people. Originality/value The paper is original because no recent study has interrogated the declining efficiency of Nigeria’s anti-graft agencies or linked this declining efficiency on weak institutionalisation and interference from the presidency.

scholarly journals KAJIAN PENINGKATAN PENDAPATAN PENGRAJIN GULA KELAPA DI DESA PURBOSARI KECAMATAN SELUMA BARAT KABUPATEN SELUMA

2016 ◽  
Vol 15 (1) ◽  
pp. 37-44
Author(s):  
. Sriyoto ◽  
Bambang Sumantri
Keyword(s):  
Qualitative Analysis ◽  
Local Governments ◽  
Business Management ◽  
Secondary Data ◽  
Appropriate Technology ◽  
Primary Data ◽  
Survey Method ◽  
Production Engineering ◽  
Bargaining Position

Coconut sugar is one commodity that has potential importance in the composition of the food in the community. Viewed in terms of quality, the quality of the products are still not equal among the producers. This causes the bargaining position of producers becomes weak and coconut sugar prices tend to be low. Seluma Regency especially Western Seluma District has fertile lowland areas and is one of the main producers of coconut sugar precisely in Purbosari village. This study aimed to determine the income level and income-raising efforts of coconut sugar producers in the Purbosari village, Western Seluma District, Seluma Regency. Location of the study was set intentionally (purposive). Data taken in this study were derived from the primary data (interviews) and secondary data (through literature). This study used survey method and the method of selecting the sample in this study was calculated using census. The data analysis used in this study were a quantitative and qualitative analysis. Quantitative analysis was used to calculate the income of coconut sugar producers and qualitative analysis conducted through a descriptive approach. Based on the research discovered that the average income of coconut sugar producers was Rp715.569,60 per week / 40 trees. Common difficulties faced by coconut sugar producers were capital, production engineering, business management and marketing network. Seluma local governments can play a role in efforts to increase the income of coconut sugar producers by providing them with capital, appropriate technology, improved knowledge of entrepreneurship and innovation, as well as business management assistance. Keywords: income, coconut sugar, producer.

Critical success factors for the “unbanked” customers in Kenya

2014 ◽  
Vol 32 (2) ◽  
pp. 88-103 ◽  
Author(s):  
Allan Mulengani Katwalo ◽  
Stella Isendi Muhanji
Keyword(s):  
Financial Services ◽  
Critical Success Factors ◽  
Success Factors ◽  
Banking Sector ◽  
Secondary Data ◽  
Primary Data ◽  
African Region ◽  
Content Type ◽  
Critical Success ◽  
Significant Difference

Purpose – The purpose of this research paper is to define the factors that a bank would require to have in order to succeed in the traditionally unbanked segment of the East African region. The paper specifically looks at approaches used by banks to make banking affordable and accessible to most Kenyans. Most banks are turning their focus to the traditionally unbanked with all of them competing in an ever decreasing market. Design/methodology/approach – The research was carried out by using both primary and secondary data. Primary data were collected using a survey questionnaire administered to customers of banks in Kenya whilst secondary data were collected from the banking survey of Kenya reports. Respondents were sampled using convenient sampling method. Findings – The paper found empathy and satisfaction to be the major critical success factors (CSFs) for these banks. This implies that customers who visit these banks are more concerned with the attention they receive when they seek financial services. It was also found that there was significant difference between banks that cater for the traditionally unbanked customers (TUC) and those that do not. Research limitations/implications – Management of banks should put into cognizance aspects of empathy and satisfaction which are the identified CSFs. This will enable them to improve and sustain their competitiveness in the banking sector. Practical implications – The paper puts forward market practices which can inform policies and guide other financial institutions that would want to provide services to the TUC. Originality/value – The paper introduces the concept of service quality for TUC who were left out in the banking sector in Kenya.

scholarly journals A COMPARITIVE STUDY ON SERVICE QUALITY PERCEPTION AND PREFERENCE OF CUSTOMERS ABOUT PUBLIC AND PRIVATE SECTOR BANKS IN TIRUNELVELI DISTRICT

2017 ◽  
Vol 5 (1(SE)) ◽  
pp. 32-42
Author(s):  
G. Bright Jowerts ◽  
C. Eugine Franco
Keyword(s):  
Service Quality ◽  
Private Sector ◽  
Banking Sector ◽  
Secondary Data ◽  
Primary Data ◽  
Public And Private ◽  
Public Sector Banks ◽  
Technological Developments ◽  
Public And Private Sector

Service Quality of the banks referred as an obligation of all banks to fulfill the objectives and needs of the customers. The present need of banks is to have good relationship with customers by providing quality services to retain the existing and generate or acquire new customers. Thus, this study attempts to study the service quality in the banking sector in the present scenario. The scope of this study is to identify the service quality of public and private banks in Tirunelveli district. This research is based on primary data and secondary data. This study only focuses on the dimensions of service quality i.e. reliability, assurance, tangibility, empathy and responsiveness. The primary data was collected from 300 customers of banks located in Tirunelveli district. The analysis was carried out with the responses of the customers of the public sector banks and private sector banks by adopting stratified random sampling through questionnaire and presented in the form of tabulation. This study brought to light the fact that the customers were very much satisfied on the service quality of the banks in the region but at the same time they expect a lot more from the banks in the present scenario of technological developments in banks.

scholarly journals Banks’ vulnerabilities to money laundering activities

2019 ◽  
Vol 23 (1) ◽  
pp. 122-135
Author(s):  
Peter Yeoh
Keyword(s):  
Money Laundering ◽  
Design Methodology ◽  
Banking Sector ◽  
Secondary Data ◽  
Social Implications ◽  
Primary Data ◽  
Content Type ◽  
Corporate Scandals ◽  
Effective Compliance ◽  
Practical Implications

Purpose This paper aims to provide insights as to why money laundering persists in banks and their weaknesses as gatekeepers. Design/methodology/approach This paper contextualizes the design and proliferation of anti-money laundering (AML) measures; investigates the different manners of conceptualizing them; and provides insights pertaining to probable limitations of these measures. The paper relies on primary data from statutes and secondary data from published sources. Findings The paper’s findings suggest that competitive pressures, shareholders return imperative, and lucrative misaligned incentives for management contributed to weaknesses in effective compliance in banks. Practical implications Insights drawn from this paper reinforces the notion that banks need to seriously review their business approaches, as well as their roles as gatekeepers. Social implications Given the slew of corporate scandals and other materially harmful misjudgments in money-laundering compliance, banks might need to seriously review their role and obligations in the economy. Originality/value Much has been said about money-laundering activities enabled by the banking sector. This paper contributed to insights as to why they persist despite AML rules, and what measures could be further taken to enhance compliance effectiveness.

Sign in / Sign up

Export Citation Format

Share Document