Building resilience for food service businesses in times of crisis: a Four-F action plan

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Ananya Bhattacharya ◽  
Ambika Zutshi ◽  
Ali Bavik
Keyword(s):  
Crisis Management ◽  
Dynamic Capabilities ◽  
Planning Process ◽  
Action Plan ◽  
Food Service ◽  
Decision Makers ◽  
Theoretical Frameworks ◽  
Content Type ◽  
Theoretical Concepts ◽  
Service Businesses

Purpose This paper aims to propose a “Four-F (finding facts, fostering alternates, fulfilling implementation and feasibility testing)” action plan to global food service businesses (FSB) such as restaurants (dine-in/take away) to build resilience during times of global crises. The 2019 Coronavirus disease and FSBs apply as working examples elaborating the proposed Four-F action plan with several managerial implications for the internal and external stakeholders of FSBs. Design/methodology/approach The method involves reviewing and coding 108 articles using the PRISMA approach, then applying findings to develop the Four-F action plan integrating multiple theoretical concepts (such as stakeholder, crisis management and dynamic capabilities). Findings There are two key findings. First, though all four crisis phases should be considered by decision-makers as part of their contingency planning process, the pre and post-crisis stages need higher attention. Second, the Four-F action plan provides specific recommendations to FSBs stakeholders (consumers, suppliers and government) for each crisis phase (pre-crisis, crisis emergence, crisis occurrence and post-crisis). Originality/value To the best of the authors’ knowledge, this is the first paper that has incorporated multiple theoretical frameworks (stakeholder theory, crisis management and dynamic capabilities) within the FSBs context and provided the Four-F action plan for decision-makers to understand and manage crisis phases.

Innovation, dynamic capabilities, leadership, and action plan

2019 ◽  
Vol 14 (1) ◽  
pp. 113-127
Author(s):  
Salvatore Moccia ◽  
Shuming Zhao ◽  
Patrick Flanagan
Keyword(s):  
Resource Management ◽  
Human Resource Management ◽  
Human Resource ◽  
Design Methodology ◽  
Dynamic Capabilities ◽  
Action Plan ◽  
Leadership Skills ◽  
Technological Changes ◽  
Leadership Model ◽  
Content Type

Purpose The purpose of this paper is to propose a new model of leadership in a volatile, uncertain, complex and ambiguous (VUCA) context, paying special attention to human resource management. Design/methodology/approach The paper is conceptual. It presents the challenges of the VUCA environment that from which technically empowered democracy movements around the world have emerged, needing a new leadership model that aligns human resources tools to the new leadership model. Findings New tools for human resource management are proposed. Originality/value The paper links technological changes and leadership skills, providing a novel framework that can provide a basis for further research into the profound nature of leadership. Implications useful for managers and leaders are discussed.

scholarly journals A review of the strategic planning process in the Hong Kong Police Force

2020 ◽  
Vol 23 (3) ◽  
pp. 245-258
Author(s):  
Hoi-yan Cheung ◽  
Eddie Yu
Keyword(s):  
Hong Kong ◽  
Strategic Planning ◽  
Strategic Management ◽  
Police Officers ◽  
Planning Process ◽  
Police Force ◽  
Content Type ◽  
Theoretical Concepts ◽  
Strategic Planning Process ◽  
Planning Cycle

PurposeThe purpose of this paper is to review the strategic planning process of the Hong Kong Police Force (the Force) and its outcomes for the planning cycle of 2019-2021.Design/methodology/approachBased on an insider's perspective drawn from documentation, internal reports and field observation, this study is an analysis of the five-step strategic planning process of the Force as a case study over the two-year period by using the 3-H (Heart-Head-Hand) framework and futures studies.FindingsThis study demonstrates the Force's strategic management in practice. The 3-H framework and the Six Pillars Foresight Process are found to be useful tools in strategic planning. When the Heart, Head and Hand elements are developed and integrated as a mindset during the process, they help theorise the practice and experience of police officers towards a holistic and effective strategic management. Coupled with the foresight process, the Force will be more agile and outward focused in the Volatile, Uncertain, Complex and Ambiguous (VUCA) world.Originality/valueThis is the first study to apply the 3-H framework and futures thinking in analysing the process in a police organisation in Hong Kong. While strategic planning is an important process to set directions for an organisation to move forward, this study describes the process in terms of relevant practice and theoretical concepts. It is hoped that such experience can serve as reference for practitioners in other government departments and police organisations.

Financial regulation, collective cognition, and nation state crisis management

2015 ◽  
Vol 16 (3) ◽  
pp. 284-302 ◽  
Author(s):  
William Patrick Forbes ◽  
Sheila O Donohoe ◽  
Jörg Prokop
Keyword(s):  
Financial Markets ◽  
Crisis Management ◽  
State Intervention ◽  
Decision Makers ◽  
National Study ◽  
Bank Failures ◽  
Credit Crisis ◽  
Content Type ◽  
Practical Implications

Purpose – The purpose of this cross-national study is to evaluate the communality and differences in experiences and policy responses in the run up to the 2007-2009 credit crisis and during its critical early stages in Germany, Ireland and the UK. The importance of shared cognitive illusions regarding the power and stability of financial markets is emphasised. Design/methodology/approach – A multiple case study approach is used which draws on publicly available information to trace developments leading up to bank failures (or near failures) and the evolution of government responses drawing upon alternative paradigms used to justify State intervention. Findings – Findings emphasise the role of state regulatory bodies and their response to the crisis as a primary source of the “rules of the game” in financial markets, here it is the “game of bank bargains” and a potential source of repair. Given the degree of interconnectedness, opacity and complexity of financial markets investors/politicians/regulators will fall victim to cognitive biases which affect their decisions. Research limitations/implications – This case study method allows identification of patterns in decision-makers’ behaviour and yields richer insights than a quantitative approach but is limited in its generalisability. Practical implications – This paper offers practical implications in suggesting that a pivotal step in effective crisis management requires directly addressing sources of uncertainty, namely, time pressure, complexity and opacity of underlying cause–effect relationships, empowering decision-makers to act responsibly. Originality/value – This paper is novel in its illustration of the collective cognitive paradigm for justifying regulatory action across three countries using six case studies.

Technological foresight as support for the planning of research and development centers: the case of EI-UNAM

foresight ◽  
2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Nadia Castillo-Camarena ◽  
Eugenio López-Ortega
Keyword(s):  
Research And Development ◽  
Planning Process ◽  
Research Topic ◽  
Decision Makers ◽  
Content Type ◽  
Global Trend ◽  
Organizational Planning ◽  
Expert Meeting ◽  
Delphi Techniques ◽  
Engineering Institute

Purpose This study aims to present a method to carry out technological foresight exercises in university technological research and development centers (TRDCs). The results support the organizational planning process. Design/methodology/approach The authors review the literature on the frameworks of foresight. The authors propose the use of quantitative (bibliometrics) and qualitative (expert meeting, Delphi) techniques. The authors apply this method to each research topic of interest of the TRDCs. Findings The application of the method to a research topic allows us to analyze the relevant knowledge areas for the development of that topic and its global trend. For each area, the authors identify the specific lines of research with the greatest growth and relevance. Considering these lines, the authors make a diagnosis of the TRDC situation regarding how to provide knowledge to decision-makers. Research limitations/implications The paper reviews the results of the application in the Engineering Institute of the National Autonomous University of Mexico and in the research topic “Seismic risks in civil engineering.” It is necessary to adjust the application of the method in other TRDCs to the conditions of the organization and to the development achieved by the TRDCs in the analyzed research topic. Originality/value There is no detailed literature on technological foresight exercises in university TRDCs that support the planning process of the organization. The method represents a proposal to establish priority research topics and specific research lines in research institutes, particularly universities. The authors present the application in a university TRDCs in Mexico.

Do our current approaches to care planning and the CPA enhance the experience and outcomes of a person's recovery?

2014 ◽  
Vol 9 (1) ◽  
pp. 26-34 ◽  
Author(s):  
Miles Rinaldi ◽  
Flippa Watkeys
Keyword(s):  
Mental Health ◽  
Mental Health Services ◽  
Health Services ◽  
Planning Process ◽  
Action Plan ◽  
Care Plan ◽  
Care Planning ◽  
Care Programme ◽  
Content Type ◽  
Care Plans

Purpose – Increasingly mental health services are attempting to become recovery focused which demands changing the nature of day-to-day interactions and the quality of the experience in services. Care planning is the daily work of mental health services and within this context, care planning that enhances both the experience and the outcomes of a person's recovery is a key element for effective services. However, care plans, the care planning process and the Care Programme Approach (CPA) continue to pose a challenge for services. The purpose of this paper is to discuss these issues. Design/methodology/approach – Conceptual paper. Findings – Within recovery focused services a care plan becomes the driving force, or action plan, behind a person's recovery journey and is focused on their individual needs, strengths, aspirations and personal goals. If involving people directly in the development of their care plan is critical to creating better outcomes then supporting self-management, shared decision making and coproduction all underpin the care planning process. Based on the evidence of people's experience of care plans and the care planning process it is time to seriously debate our current conceptualisation and approach to care planning and the future of the CPA. Originality/value – The paper describes aspects of the current situation with regard to the effectiveness of care planning in supporting a person's recovery. The paper raises some important questions.

Dynamic capabilities and the knowledge nexus

2019 ◽  
Vol 49 (4) ◽  
pp. 477-493
Author(s):  
Lisa J. Daniel ◽  
Fang Huang
Keyword(s):  
Knowledge Management ◽  
Dynamic Capabilities ◽  
Explicit Knowledge ◽  
Current Understanding ◽  
Knowledge Development ◽  
Human Potential ◽  
Theoretical Frameworks ◽  
Content Type ◽  
Knowledge Resources ◽  
Organisational Knowledge

Purpose The purpose of this paper is to propose alternative ways to develop and leverage organisational knowledge by considering the nexus of data managed by information and communications technologies and the expertise of human capacity. In doing so this paper challenges current understanding of tacit–explicit knowledge boundaries and presents a third dimension of knowledge which can be developed as a strategic organisational resource. Design/methodology/approach This conceptual paper seeks to extend current understanding of knowledge and presents the organisational knowledge nexus as a confluence of information, knowledge resources and human potential. Knowledge management is explored through the theoretical frameworks of the knowledge nexus and a model of triadic knowledge. Their conceptualisation and development are discussed and illustrated. Findings This research suggests the potential for organisational knowledge resources to be advanced is greater, if organisations can strategically use the knowledge nexus with a triadic perspective of knowledge. A framework for knowledge development with increasing levels of insight is proposed. Research limitations/implications As a novel conceptual work this research has limitations of newness. It presents a challenge to conventional thinking because of the subliminal nature of latent knowledge and the causal ambiguity of its development process in the knowledge nexus. The potential of latent knowledge and its transition process in the organisational knowledge nexus has significant implications for organisational knowledge development. Originality/value The concepts of latent knowledge, the knowledge nexus and their potential ability to develop and leverage organisational knowledge resources presents a paradigm shift to currently accepted understanding of knowledge systems and organisational knowledge management. The originality and value of this work comes through its contribution to broadening our understanding of the scope and potential of organisational knowledge resources and their processes of transition and development.

scholarly journals Categorizing transaction costs outcomes under uncertainty: a blockchain perspective for government organizations

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
David M. Herold ◽  
Sara Saberi ◽  
Mahtab Kouhizadeh ◽  
Simon Wilde
Keyword(s):  
Transaction Costs ◽  
Transaction Cost ◽  
Theoretical Frameworks ◽  
Content Type ◽  
Theoretical Concepts ◽  
Government Organizations ◽  
Blockchain Technology ◽  
Conceptual Clarity ◽  
Organizational Uncertainty ◽  
The Right

Purpose In response, the purpose of this paper is to provide theoretical frameworks about the organizational uncertainty behind what and when to adopt blockchain technology and their implications on transaction costs. The immature nature and the absence of standards in blockchain technology lead to uncertainty in government organizations concerning the adoption (“what to adopt”) and the identification of the right time (“when to start”). Design/methodology/approach Using transaction cost theory and path dependency theory, this paper proposes two frameworks: to assess transaction cost risks and opportunities costs; and to depict four different types of transaction costs outcomes regarding blockchain adoption. Findings This paper identifies various theoretical concepts that influence blockchain adoption and combine the two critical constructs of “bounded rationality” and the “lock-in effect” to categorize the multiple transaction costs outcomes for blockchain adoption. Research limitations/implications Although existing research in blockchain highlights mainly the potential benefits of blockchain applications, only a little attention has been given to frameworks that categorize potential transaction costs outcomes under uncertainty, in particular from organizational theorists. Originality/value Both frameworks advance the understanding of the decision-making behind blockchain adoption and synthesize the current literature to offer conceptual clarity regarding the varied implications and outcomes linked to the uncertainty regarding transactions costs stemming from blockchain technology.

Antecedents enabling team ambidexterity: moving beyond mere microfoundation

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Benjamin P. Dean
Keyword(s):  
Design Methodology ◽  
Dynamic Capabilities ◽  
Comprehensive Understanding ◽  
Theoretical Frameworks ◽  
Firm Level ◽  
Content Type ◽  
Operational Level ◽  
Teams And Teamwork ◽  
Longterm Survival ◽  
Practical Implications

PurposeAmbidexterity in teams represents powerful dynamic capabilities for innovation and adaptation in rapidly changing environments. This study focused on the emerging concept of team ambidexterity. Primary purposes were to consolidate emerging research on ambidexterity within teams and to synthesise antecedent inputs.Design/methodology/approachThis study applied a systematic content-based review method to collect articles relevant to enabling ambidexterity within teams. The study integrated relevant studies on ambidexterity and on teams and teamwork. It analysed content through theoretical frameworks of ambidexterity and dynamic capabilities.FindingsTeam ambidexterity constitutes a distinct and increasingly important organisational concept beyond just supporting firm-level ambidexterity. Team ambidexterity depends on inputs that can include ambidexterity's multilevel, generic mechanisms and additional team-centric inputs specially characterising teams.Practical implicationsOrganisational leaders need insights into the valuable potential of ambidextrous teams that can increase innovation and enable successful adaptation at an operational level for longterm survival and competitive advantage in volatile environments. The study highlights the essential inputs for designing and equipping ambidextrous teams.Originality/valueTeam ambidexterity research is growing, but so far it has mostly addressed team ambidexterity as a microfoundation supporting firm-level ambidexterity. Existing studies have remained mostly disparate and unorganized. This study appears unique in having identified and synthesised studies most relevant to developing ambidexterity within teams. The study articulated a more comprehensive understanding of team ambidexterity, derived a novel set of team-centric inputs and analysed ambidexterity as dynamic capabilities at operational unit level.

scholarly journals Using DANP-mV Model to Improve the Paid Training Measures for Travel Agents amid the COVID-19 Pandemic

Mathematics ◽  
2021 ◽  
Vol 9 (16) ◽  
pp. 1924
Author(s):  
Chui-Hua Liu ◽  
Bochner Liu
Keyword(s):  
Crisis Management ◽  
Evaluation System ◽  
Action Plan ◽  
Decision Makers ◽  
Travel Agents ◽  
Travel Agencies ◽  
Training Courses ◽  
The Government ◽  
And Behavior ◽  
Network Relationship

Due to the COVID-19 pandemic bringing travel to a standstill, an initiative of paid training for travel agencies was launched by the government. The purpose of this research is to improve the effectiveness of this measure, which is fundamental to the next tourism crisis management. Based on the related theories of tourism crisis management, organizational learning, and behavior adaption, the DANP-mV model developed an evaluation system for examining the training measure. The result of an influential network relationship map (INRM) shows that using influential effects, the “policy object” dimension and its criterion “subsidiary” should be the first improvement priority. To effectively achieve the aspiration level, the gap values point out “training courses” dimension and its criterion “excellent services” are first to improve. An action plan is produced containing all the findings and made available for easy indexing. It may contribute to the current measure improvements. Therefore, this innovative approach could help decision makers with tourism crisis policy making and help the sector with evolving learning readiness to remain sustainable.

Surviving the hectic early phase of the COVID-19 pandemic: a qualitative study to the supply chain strategies of food service firms in times of a crisis

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Néomie Raassens ◽  
Hans Haans ◽  
Shantanu Mullick
Keyword(s):  
Supply Chain ◽  
Crisis Management ◽  
Early Phase ◽  
Service Industry ◽  
Management Strategies ◽  
Food Service ◽  
Service Firms ◽  
Content Type ◽  
Service Supply Chain ◽  
The Impact

PurposeThe COVID-19 pandemic and the subsequent lockdown have hit the food service industry very hard. The COVID-19 outbreak has created a sharp downturn for firms in the food service industry, compelling actors across the whole food service supply chain to rethink their strategies. The purpose of this paper is to document the impact of COVID-19 on the food service supply chain, as well as to identify crisis management strategies food service firms use during the hectic early phase of the COVID-19 pandemic to survive the current and prepare for future pandemics.Design/methodology/approachWe performed a qualitative descriptive study using 21 semi-structured interviews with actors across the food service supply chain (i.e. farmers, wholesalers and food service providers). Data were collected to shed light on food service firms' decision making during the hectic early phase of the COVID-19 pandemic to uncover various crisis management strategies used.FindingsBy integrating the disaster and crisis pyramid and resilience theory, four core crisis management strategies to respond to the COVID-19 pandemic are conceptualized, i.e. (1) managing resources, (2) diversifying strategically, (3) prioritizing long-term outcomes and (4) bonding socially.Originality/valueThe theoretical contributions include documenting the performance impact of the COVID-19 pandemic on the food service supply chain and exploring crisis management strategies food service firms employed during the hectic early phase of the COVID-19 pandemic. Thus, functioning and survival during a pandemic, an emerging field in literature, are central to this study. Additionally, while recent research suggests that integrating crisis management and resilience literature may provide a more complete understanding of the organization–crisis relationship, these literature streams mainly developed in isolation. By integrating the literature streams of crisis management and resilience and applying these theories to the COVID-19 crisis, our study provides specific managerial guidelines.

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