Change in the library: the viewpoint of a columnist

2018 ◽  
Vol 119 (11) ◽  
pp. 613-617
Author(s):  
Bruce Massis
Keyword(s):  
Design Methodology ◽  
Communication Skill ◽  
Personal Communication ◽  
The Internet ◽  
Content Type ◽  
Face To Face ◽  
The Public ◽  
Human Touch ◽  
Customer Services ◽  
Over Time

Purpose The purpose of this study is to reflect on the author’s decade as a columnist for New Library World and Information and Learning Science. Design/methodology/approach This paper provides literature review and commentary on this topic that has been addressed by professionals, researchers and practitioners. Findings When a patron approaches a librarian with a question, and the resources are discovered that can aid and support that patron in finding a solution to his or her dilemma, the stock of the librarian rises, reminding the public that with all the changes around the profession since the advent of the internet, the human touch, that face-to-face interaction and personal communication skill, still remains a significant instrument in the librarian’s customer services toolkit. Originality/value The value in exploring this topic is for others to acknowledge that which has been gained over time by an experienced library colleague.

Dynamics of convergence behaviour in social media crisis communication – a complexity perspective

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Milad Mirbabaie ◽  
Stefan Stieglitz ◽  
Felix Brünker
Keyword(s):  
Social Media ◽  
Emergency Management ◽  
Crisis Communication ◽  
Design Methodology ◽  
Content Type ◽  
The Public ◽  
Analysis Techniques ◽  
Twitter Data ◽  
Convergence Behaviour ◽  
Over Time

PurposeThe purpose of this study is to investigate communication on Twitter during two unpredicted crises (the Manchester bombings and the Munich shooting) and one natural disaster (Hurricane Harvey). The study contributes to understanding the dynamics of convergence behaviour archetypes during crises.Design/methodology/approachThe authors collected Twitter data and analysed approximately 7.5 million relevant cases. The communication was examined using social network analysis techniques and manual content analysis to identify convergence behaviour archetypes (CBAs). The dynamics and development of CBAs over time in crisis communication were also investigated.FindingsThe results revealed the dynamics of influential CBAs emerging in specific stages of a crisis situation. The authors derived a conceptual visualisation of convergence behaviour in social media crisis communication and introduced the terms hidden and visible network-layer to further understanding of the complexity of crisis communication.Research limitations/implicationsThe results emphasise the importance of well-prepared emergency management agencies and support the following recommendations: (1) continuous and (2) transparent communication during the crisis event as well as (3) informing the public about central information distributors from the start of the crisis are vital.Originality/valueThe study uncovered the dynamics of crisis-affected behaviour on social media during three cases. It provides a novel perspective that broadens our understanding of complex crisis communication on social media and contributes to existing knowledge of the complexity of crisis communication as well as convergence behaviour.

Paying a premium for an accounting crime

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Lita – Dharmayuni ◽  
Lita – Dharmayuni
Keyword(s):  
Design Methodology ◽  
Third Parties ◽  
Literature Study ◽  
Content Type ◽  
Future Studies ◽  
The Public ◽  
Law And Legislation ◽  
Accounting Reports ◽  
Practical Implications ◽  
Over Time

Purpose This study aims to look at how the intention of a person when facing a dilemma to choose a good outcome (utilitarian) or a good and ethical process regardless of the outcome (deontological) by raising the case of PT. Asuransi Jiwasraya (Jiwasraya). Design/methodology/approach This study was conducted using a literature study method where researchers will analyze through previous research and news related to ethics, psychology and Jiwasraya cases. Findings In the Jiwasraya case, it can be said that the deontology principle has been violated, but the utilitarian principle also cannot provide benefits to the parties who should benefit, namely, the premium payers and the owners of third parties funds. In terms of intentions, at first, Jiwasraya’s management may intend to save and provide benefits to customers and the public who deposit funds at Jiwasraya (utilitarian principle). However, over time, managers choose to “allow” conditions to occur and even begin to engage in activities to take advantage of certain parties and groups by taking policies that are not by the rules (violating deontological principles) for personal gain. Research limitations/implications This study only discusses the Jiwasraya case through financial and accounting reports. Future studies can continue this research by looking at the Jiwasraya case through the law and legislation to obtain a complete picture. Practical implications With this research, it is hoped that the authors can better understand that the dilemma the author faces is rooted in the limitations of the abilities as humans; the ethics will influence all intentions for the choices the authors make. Originality/value This research uses case studies that occurred in Indonesia, the discussion is carried out using a utilitarian and deontological approach that has never been discussed regarding the Jiwasraya case before.

Status of EDRMS implementation in the public sector in Namibia and Zimbabwe

2018 ◽  
Vol 28 (3) ◽  
pp. 252-264 ◽  
Author(s):  
Cathrine Tambudzai Nengomasha ◽  
Alfred Chikomba
Keyword(s):  
Best Practices ◽  
Public Service ◽  
Design Methodology ◽  
Records Management ◽  
Content Type ◽  
Face To Face ◽  
The Public ◽  
Units Of Analysis ◽  
Study Population

Purpose The purpose of this study was to investigate the adoption and use of electronic document and records management system (EDRMS) in the public service in Namibia and Zimbabwe with the aim of establishing barriers and enablers, and best practices which each country could adopt from the other. Design/methodology/approach This multi-case study was informed by an interpretivist paradigm. Qualitative in nature, the study applied face-to-face interviews as the data collection method, supplemented by documents analysis. The study population was Namibia and Zimbabwe’s public sectors with units of analysis, being the governments’ ministries, offices and agencies which have implemented EDRMS. Findings The paper provides the state of EDRMS implementation in Namibia and Zimbabwe. It establishes how the two countries have implemented EDRMS and factors that have contributed to the success/failure of the implementation in both countries. Originality/value The paper is a response to the need for further research studies on the implementation of EDRMS in various countries.

On the (re)construction of numbers and operational reality

2016 ◽  
Vol 13 (2) ◽  
pp. 159-188 ◽  
Author(s):  
Gun Abrahamsson ◽  
Hans Englund ◽  
Jonas Gerdin
Keyword(s):  
Empirical Study ◽  
Social Interactions ◽  
Field Study ◽  
Design Methodology ◽  
Transformation Process ◽  
Detailed Account ◽  
Content Type ◽  
Face To Face ◽  
Over Time ◽  
The Way

Purpose This paper aims to examine the mobilization of management accounting (MA) numbers and metrics in social interactions. The purpose is to develop a model of how and why managers perceive and mobilize (new) MA numbers/metrics in a changing way over time in situated face-to-face interactions. Design/methodology/approach An observation-based qualitative field study of a change project in a large manufacturing company is used as the basis for our analysis. Findings The empirical study shows that MA numbers and metrics are essential when semi-distant managers strive to solve problems and achieve radical improvement targets, but that the ways in which existing and new metrics are perceived and mobilized during face-to-face interactions change over time. The study provides both a detailed account of the emergent nature of the transformation process and a number of mechanisms as to why managers (inter-)act the way they do to produce such change. Originality/value The paper problematizes the generally held view that MA numbers and metrics primarily work as a structuring device in face-to-face interactions, and also, how the processes are constituted through which MA is transformed into such a structuring device. The paper also adds new insights to our understandings of why managers (inter-)act the way they do to produce MA change.

The value of guarantee in service e-commerce

2015 ◽  
Vol 6 (1) ◽  
pp. 82-102 ◽  
Author(s):  
Haichao Zheng ◽  
Jui-Long Hung ◽  
Zhangxi Lin ◽  
Jing Wu
Keyword(s):  
Service Quality ◽  
Business Performance ◽  
Design Methodology ◽  
Service Providers ◽  
The Internet ◽  
Content Type ◽  
Face To Face ◽  
Service Guarantee ◽  
Effective Choice ◽  
Practical Implications

Purpose – The purpose of this paper is investigating the value of service guarantee (SG) program in Service e-Commerce (SeC) which is one resolution to promote service transactions. SeC is emerging as a booming form of e-commerce where various services are contracted, managed, sold and even delivered via the Internet. However, the uncertainty of service quality and the heterogeneity of buyer preferences have been major challenges to sustainable development of SeC. Design/methodology/approach – This study uncovered the value of SG in SeC by empirically analyzing the data collected from zhubajie.com, a well-known service e-marketplace in China, to classify the service providers, to indentify the predictors for SG subscription and to study the effects of SG on service providers’ business performance and service quality. Findings – The authors found that the distribution of service provisions is diversified in terms of low-success, mid-success and high-success providers, while proactive or high ability-ranking providers consistently tend to subscribe to SG program. The study revealed that SG has diverse effects on business performance for low-success and mid-success providers. For high-success providers, it seems to not be an effective choice for transaction promotion. Finally, the results showed that SG marginally improved service quality. Practical implications – This research provides some practical implications for SeC markets to improve SG program. In addition, the results also help service providers to understand the value of SG in depth. Originality/value – This article extended the research of SG from the traditional offline market to the online market, as with SeC, in which transactions are conducted without face to face contact.

Informal relationships in a company’s internationalization process

2019 ◽  
Vol 34 (5) ◽  
pp. 1054-1065 ◽  
Author(s):  
Adam Dymitrowski ◽  
Krzysztof Fonfara ◽  
Bartosz Deszczyński
Keyword(s):  
Qualitative Research ◽  
Design Methodology ◽  
Internationalization Process ◽  
Positive Role ◽  
Content Type ◽  
Face To Face ◽  
External Actors ◽  
A Company ◽  
Over Time

PurposeThe purpose of this paper is to identify the role of a company’s external informal relationships in the internationalization process.Design/methodology/approachTo achieve the aim of this paper, a qualitative research was undertaken. The data used for analysis were obtained through face-to-face interviews with representatives of 20 companies.FindingsThere are two main findings of the research. First, on the basis of the analysis of the interviews, it was possible to identify 14 different outcomes of informal relationships with external actors in the internationalization process. Second, the outcomes have been assigned to different stages of the internationalization process, thereby covering the whole range of a company’s development timeline.Originality/valueThis paper illustrates and confirms the important and positive role of the informal relationships developed by a company with external actors in the internationalization process and indicates that it can change over time depending on the stage of the internationalization.

Valuation standards and methods: are Sweden’s (still) different?

2019 ◽  
Vol 12 (1) ◽  
pp. 79-96 ◽  
Author(s):  
Lina Bellman ◽  
Hans Lind
Keyword(s):  
Comparative Study ◽  
Design Methodology ◽  
International Standards ◽  
Primary Method ◽  
Specific Group ◽  
Discounted Cash Flow ◽  
Content Type ◽  
Factors Affecting ◽  
Face To Face ◽  
Over Time

Purpose The purpose of this study is to describe and analyse the methods and standards of valuation used by Swedish professional property valuers when appraising commercial properties and factors affecting those standards. The study builds on a 2002 comparative study of valuers in four European countries by McParland et al. (2002), but focuses specifically on property valuers in Sweden. Design/methodology/approach In 2010-2011, a questionnaire was used in face-to-face interviews with about half of the authorised property valuers in Sweden. Another questionnaire was emailed to all authorised property valuers in Sweden 2015 and again about half participated. Findings Analysis of the results shows some new trends in used and preferred standards and methods. Although Swedish valuers still rely mainly on local guidelines, they now increasingly use international standards and company guidelines, which may indicate a growing, if indirect, form of internationalisation. Swedish valuers still use discounted cash flow as their primary method, but their use of comparative methods has increased. Originality/value The data in this comparative study of valuation standards and methods over time used were collected from a specific group of property valuers authorised through the professional Swedish organisation Samhällsbyggarna (Swedish Professionals for the Built Environment), which contributes to an insight in the presiding of the harmonisation of valuation methods and standards.

Open access institutional repositories in universities in East Africa

2018 ◽  
Vol 119 (11) ◽  
pp. 667-681 ◽  
Author(s):  
Miriam Kakai ◽  
Maria G.N. Musoke ◽  
Constant Okello-Obura
Keyword(s):  
Open Access ◽  
East Africa ◽  
Design Methodology ◽  
The Internet ◽  
Content Type ◽  
Institutional Repositories ◽  
Face To Face ◽  
Makerere University ◽  
Literature Searches ◽  
Further Development

Purpose Given that repositories were proposed as one of the routes to open access (OA), this study sought to establish the achievements universities in East Africa had attained in initiating institutional repositories (IRs), the challenges in providing OA and strategies for the way forward. Design/methodology/approach Data were collected through literature searches, using the internet, journal databases and university websites in Kenya, Tanzania and Uganda for information about OA and IRs in East Africa. Some of the findings were based on the author’s PhD “The management and accessibility of OA IRs in selected universities in East Africa”, which used face-to-face interviews with six librarians and self-administered questionnaires responded to by 183 researchers at Kenyatta University, Muhimbili University of Health and Allied Sciences and Makerere University. Findings Universities in East Africa were still in the intermediate stages of embracing OA, and only 40 libraries out of 145 universities had implemented IRs. However, most of the repositories had less than 1,000 items, with this challenge attributed to the absence of institutional and government/funder mandates that affected the collection/provision of OA, in addition to the lack of awareness of IRs among researchers. Originality/value The value in this research was establishing the extent of IR initiatives in universities in East Africa and their contribution to OA, which is regarded as more visible and accessible to scholars and government personnel who could leverage the information for further development in the region.

The Internet Trap

2018 ◽  
Author(s):  
Matthew Hindman
Keyword(s):  
The Internet ◽  
Net Neutrality ◽  
The Public ◽  
Attention Economy ◽  
Digital News ◽  
The Cost ◽  
Over Time

The Internet was supposed to fragment audiences and make media monopolies impossible. Instead, behemoths like Google and Facebook now dominate the time we spend online—and grab all the profits from the attention economy. This book explains how this happened. It sheds light on the stunning rise of the digital giants and the online struggles of nearly everyone else—and reveals what small players can do to survive in a game that is rigged against them. The book shows how seemingly tiny advantages in attracting users can snowball over time. The Internet has not reduced the cost of reaching audiences—it has merely shifted who pays and how. Challenging some of the most enduring myths of digital life, the book explains why the Internet is not the postindustrial technology that has been sold to the public, how it has become mathematically impossible for grad students in a garage to beat Google, and why net neutrality alone is no guarantee of an open Internet. It also explains why the challenges for local digital news outlets and other small players are worse than they appear and demonstrates what it really takes to grow a digital audience and stay alive in today's online economy. The book shows why, even on the Internet, there is still no such thing as a free audience.

Autonomous vehicles: a review of the ethical, social and economic implications of the AI revolution

2020 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Shweta Banerjee
Keyword(s):  
Artificial Intelligence ◽  
Autonomous Vehicles ◽  
Design Methodology ◽  
Technological Advancement ◽  
Economic Implications ◽  
Content Type ◽  
The Public ◽  
Autonomous Cars ◽  
The Subject ◽  
Practical Implications

PurposeThere are ethical, legal, social and economic arguments surrounding the subject of autonomous vehicles. This paper aims to discuss some of the arguments to communicate one of the current issues in the rising field of artificial intelligence.Design/methodology/approachMaking use of widely available literature that the author has read and summarised showcasing her viewpoints, the author shows that technology is progressing every day. Artificial intelligence and machine learning are at the forefront of technological advancement today. The manufacture and innovation of new machines have revolutionised our lives and resulted in a world where we are becoming increasingly dependent on artificial intelligence.FindingsTechnology might appear to be getting out of hand, but it can be effectively used to transform lives and convenience.Research limitations/implicationsFrom robotics to autonomous vehicles, countless technologies have and will continue to make the lives of individuals much easier. But, with these advancements also comes something called “future shock”.Practical implicationsFuture shock is the state of being unable to keep up with rapid social or technological change. As a result, the topic of artificial intelligence, and thus autonomous cars, is highly debated.Social implicationsThe study will be of interest to researchers, academics and the public in general. It will encourage further thinking.Originality/valueThis is an original piece of writing informed by reading several current pieces. The study has not been submitted elsewhere.

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