Sustaining school-based improvement: considering emotional responses to change

2019 ◽  
Vol 57 (1) ◽  
pp. 50-67 ◽  
Author(s):  
Rima Karami-Akkary ◽  
Julia Mahfouz ◽  
Samaya Mansour
Keyword(s):  
Coping Strategies ◽  
Educational Change ◽  
Curriculum Reform ◽  
Positive Emotions ◽  
National Curriculum ◽  
Emotional Responses ◽  
Commitment To Change ◽  
Content Type ◽  
School Based

Purpose Emotions of school leaders influence school culture and structure. Understanding emotions is under-researched and under-theorized in non-western contexts, especially during educational change. The purpose of this paper is to understand the nature of the leadership team’s (LT’s) emotional responses to change, their coping strategies and conditions that maintain their commitment to change. Design/methodology/approach The study used intrinsic case study research, drawing on data from interviews and a focus group that illuminated perceptions of the LT in a school. The data set was analyzed following the general inductive approach. Findings The LT’s experienced three critical incidents (CI) of educational change that provoked a range of intense negative and positive emotions, a national curriculum reform. Despite the team’s attempt to cope with the national curriculum reform (i.e. CI1), negative emotions and unsupportive conditions challenged their commitment to change. In CI2, supportive conditions and effective personal coping strategies helped elicit positive emotions, which led to sustained commitment to change. Emotions experienced during the capacity-building program (i.e. CI3) were predominantly positive due to support from the school principal and coaches, resulting in sustained commitment to change. Research limitations/implications Findings from this small-scale case study in Lebanon are not generalizable to other contexts. The time lag could have affected the recollection of experiences. All participants were female, and their experiences might not reflect those of other school members affected by the changes. Practical implications Examining emotions during change uncovers insight into school leaders’ subjective experience, facilitates a more nuanced understanding of change, and supports change implementation. Considering emotions during change informs the development of tailored interventions that provide effective support. Originality/value This study examines how emotions affect the success of educational change. Contrary to common understanding, change does not always generate negative emotions that impede implementation. School-based improvement creates structural and cultural conditions for effective change as it considers practitioners’ socio-emotional needs, eliciting positive emotions.

The moderating impact of emotions on customer equity drivers and loyalty intentions

2017 ◽  
Vol 29 (2) ◽  
pp. 239-264 ◽  
Author(s):  
Zohaib Razzaq ◽  
Salman Yousaf ◽  
Zhao Hong
Keyword(s):  
Service Delivery ◽  
Customer Service ◽  
Customer Loyalty ◽  
Positive Emotions ◽  
Survey Design ◽  
Emotional Responses ◽  
Point Of View ◽  
Customer Equity ◽  
Content Type ◽  
Loyalty Intentions

Purpose The purpose of this paper is to investigate the significant contribution of emotions along with other conventional loyalty drivers on the loyalty intentions. Design/methodology/approach The influence of three conventional loyalty drivers, i.e., value equity, brand equity, relationship equity on loyalty intentions was investigated by further exploring the moderating effects of negative and positive emotions. A sample of 834 Pakistani consumers in the supermarkets and banking industries was studied employing store-intercept survey design. Findings Consumer behavior is driven by emotions in both the supermarkets and banking context. Thus, in order to better predict customer loyalty intentions, the emotional component is crucial and should be included along with other cognitive components. Practical implications Since customers’ emotional responses throughout service delivery are strongly linked to loyalty, therefore supermarkets and bank service managers need to make sure that the customers experience with their services as pleasurable as possible and for this purpose, customer service employees need to be trained in order to better understand the customers’ emotional responses during the course of service delivery process. Originality/value The present study complements the existing literature regarding the role of emotions in service settings and offers a new point of view for the linkage among emotions, customer equity drivers and customer loyalty intentions.

scholarly journals Differences in state- and district-level stakeholders’ perceptions of curriculum coherence and school impact in national curriculum reform

2019 ◽  
Vol 57 (3) ◽  
pp. 210-226 ◽  
Author(s):  
Jenni Sullanmaa ◽  
Kirsi Pyhältö ◽  
Janne Pietarinen ◽  
Tiina Soini
Keyword(s):  
Curriculum Reform ◽  
Educational System ◽  
Latent Profile Analysis ◽  
National Curriculum ◽  
District Level ◽  
School Level ◽  
Reform Process ◽  
Content Type ◽  
The Core ◽  
High Coherence

Purpose Shared understandings of curriculum reform within and between the levels of the educational system are suggested to be crucial for the reform to take root. The purpose of this paper is to explore variation in perceived curriculum coherence and school impact among state- and district-level stakeholders. Design/methodology/approach The participants (n=666) included state- and district-level stakeholders involved in a national curriculum reform in Finland. Latent profile analysis was employed to identify profiles based on participants’ perceptions of the core curriculum’s coherence and the reform’s impact on school development. Findings Two profiles were identified: high coherence and impact, and lower consistency of the intended direction and impact. State-level stakeholders had higher odds of belonging to the high coherence and impact profile than their district-level counterparts. Practical implications The results imply that more attention needs to be paid in developing a shared and coherent understanding particularly of the intended direction of the core curriculum as well as the reform’s effects on school-level development among state- and district-level stakeholders. Originality/value The study contributes to the literature on curriculum reform by shedding light on the variation in perceived curriculum coherence and school impact of those responsible for a large-scale national curriculum reform process at different levels of the educational system.

Assuring quality of school-based assessment: the perspectives of heads of department in moderating tourism tasks

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Zanele Dube-Xaba ◽  
Malehlohonolo Precious Makae
Keyword(s):  
Quality Assessment ◽  
Qualitative Case Study ◽  
School Curriculum ◽  
Assessment Practices ◽  
Limited Sample ◽  
Group Discussions ◽  
Content Type ◽  
School Based ◽  
Secondary School Curriculum

Purpose The aim of quality assessment is to support the development of learners’ competencies as required in 21st century economies. This paper aims to analyse the role and understanding of heads of department (HoDs) regarding quality assessment and the moderation of school-based assessment (SBA) tasks in tourism, which is a subject in the secondary school curriculum. Design/methodology/approach To elicit valid findings in this interpretative study, focus group discussions were conducted with 16 participants. The HoDs who participated in this study were purposively sampled based on their role as managers of tourism in their respective schools. Findings Informed by the context, input, process and output theoretical model, this study identified various elements that impacted the enactment of HoDs’ role in the moderation of SBA tasks, with particular reference to tourism. Despite these HoDs’ understanding of the importance of moderation as a key aspect in assuring quality assessment practices, it was found that the moderation of tourism SBA tasks was generally not conducted meticulously and appropriately. Research limitations/implications The qualitative case study on which this paper is based used a limited sample within a restricted timeframe and the results may thus not be generalised. However, the methodology produced trustworthy results and may thus be replicated and extended to other subjects with a practical component for enhanced insights into SBA practices. Practical implications This paper highlights the necessity for schools to rely on knowledgeable and principled curriculum leaders, particularly HoDs, for the effective management of assessment and moderation strategies to ensure quality outcomes. The qualitative case study on which this paper is based used a limited sample within a restricted timeframe, and the results may thus not be generalised. However, the methodology produced trustworthy results and may thus be replicated and extended to other subjects with a practical component for enhanced insights into SBA practices. Originality/value This paper contributes to the discourse on quality assurance and SBA, with particular focus on how quality assessment can be enhanced in the moderation process of tourism. The insights that this paper share may contribute to improved policy decisions regarding the SBA process in tourism.

Consequences of consumers’ emotional responses to government’s green initiatives

2019 ◽  
Vol 30 (1) ◽  
pp. 243-259 ◽  
Author(s):  
Ila Mehrotra Anand ◽  
Sanjaya Singh Gaur
Keyword(s):  
Structural Equation ◽  
Positive Emotions ◽  
Emotional Responses ◽  
Measurement Model ◽  
Equation Modeling ◽  
Content Type ◽  
The Government ◽  
The Right ◽  
Positive Word Of Mouth ◽  
The Impact

PurposeA government’s green initiatives are meant to prevent or reduce harm to society. Such initiatives can elicit positive emotions that may lead to generating a supportive public response to the government. The purpose of this paper is to understand the consumers’ emotional response to government’s actions toward making the society sustainable.Design/methodology/approachThe scenario-based experimental design is used in this study where one between-subjects manipulation is created for the government’s green actions, and one between-subjects control condition is created. A total of 140 respondents were assigned to experimental and 121 respondents were assigned to control groups using judgmental sampling. Partial least squares based structural equation modeling and confirmatory factor analysis was used for the testing of both structural and measurement model.FindingsPositive emotions (i.e. gratitude, pride and happiness) that are evoked by the manipulated scenario are found to have a direct impact on the consumers’ outcome behavior (i.e. positive word of mouth, identification with the government, interest in green initiatives of the government and interest in the government’s actions to grow the nation).Originality/valueThe research contributes to the literature on the social sustainability by examining the impact of emotional responses to the government’s green initiatives. This study shows that positive emotions can be evoked in the context of environmental quality by sending the right message to the consumers (i.e. the general public in this case).

The changing pedagogical discourses in China

2016 ◽  
Vol 15 (1) ◽  
pp. 74-90 ◽  
Author(s):  
Wei Liu
Keyword(s):  
Foreign Language ◽  
Curriculum Reform ◽  
National Curriculum ◽  
Language Education ◽  
Cross Cultural ◽  
Curriculum Innovation ◽  
Content Type ◽  
Global Trends ◽  
English Curriculum ◽  
The Cross

Purpose This paper aims to explore the changing pedagogic discourses in China today, using the current wave of English curriculum innovation as a focused case. Given the cross-cultural nature of foreign language education, the change in the English as a foreign language curriculum in China has served as a fertile ground for different pedagogical ideas to emerge and to cross. The new English curriculum in China has endorsed a more communicative and humanistic view of language teaching, encouraging teachers to adopt a task-based approach to organize their classroom teaching. The new English curriculum has aroused a heated debate among Chinese scholars on the suitability of such a Western curriculum idea in the Chinese educational context on the basis of its relation to the Confucian tradition of education, the English as a Foreign Language (EFL) context of China and the danger of post-colonialist imposition. Design/methodology/approach A critique is conducted on the three areas of controversies by situating the debate in the larger context of the cross-cultural understanding of the Chinese pedagogic discourse in the process of globalization and internationalization. Findings It is important for China to resist the homogenizing effect of globalization and internationalization in the area of curriculum development; however, being defensive and protective of one’s own and dismissive of others has not been and should not be the attitude of Chinese curriculum reform. The evolution of Chinese pedagogy is not only a result of Western influence but also a result of social change in the process of industrialization (Cheng, 2011). Global trends and national traditions should not be taken as extremes in an incompatible and irreconcilable dichotomy. Originality/value The three areas of debates on the new English curriculum can serve as a good lens into the evolving curriculum discourses in China. They reflect the cultural–historical, contextual and critical considerations among Chinese educational scholars in the national curriculum innovation efforts.

Moderating effects of situational characteristics on impulse buying

2014 ◽  
Vol 42 (4) ◽  
pp. 298-314 ◽  
Author(s):  
Hyo Jung Chang ◽  
Ruoh-Nan Yan ◽  
Molly Eckman
Keyword(s):  
Positive Emotions ◽  
Emotional Responses ◽  
Situational Factors ◽  
Impulse Buying ◽  
Direct Effects ◽  
Buying Behavior ◽  
Content Type ◽  
Store Design ◽  
The Usa ◽  
Design Characteristics

Purpose – Guided by the Stimulus-Organism-Response (S-O-R) model, this study aimed to investigate direct and indirect effects of apparel store environmental characteristics and consumers' positive emotional responses to the environment on impulse buying behavior. Also, this study sought to examine how situational variables interact with consumers' positive emotional responses in influencing impulse buying behavior. Design/methodology/approach – Survey data were collected using a store intercept method from 118 female consumers of an outdoor retail store in the western region of the USA. Findings – The study found direct effects of ambient/design characteristics on consumers' positive emotional responses and direct effects of consumers' positive emotional responses to the retail environment on impulse buying behavior. Money availability and task definition moderated the relationship between consumers' positive emotional responses and impulse buying behavior. Research limitations/implications – The conceptualization of a theoretical framework of impulse buying behavior for apparel resulted from this study. Practical implications – Managing appealing store design characteristics may increase consumers' positive emotions and impulse purchases. Displays designed to attract impulse purchasers should target browsers without restricted budgets. Originality/value – This study expands the application of the S-O-R model in the context of apparel by including situational factors as moderating variables.

scholarly journals Sexual conflicts in panic disorder: a multi-case study

2017 ◽  
Vol 22 (4) ◽  
pp. 300-314 ◽  
Author(s):  
Khadeeja Munawar ◽  
Iram Zehra Bokharey ◽  
Fahad Riaz Choudhry
Keyword(s):  
Panic Disorder ◽  
Positive Emotions ◽  
Negative Emotions ◽  
Small Sample ◽  
Emotional Attachment ◽  
Sexual Relations ◽  
Sexual Fantasies ◽  
Content Type ◽  
Sexual Conflicts

Purpose Problems related to sexual functioning have been reported in patients with anxiety disorders in general and panic disorder in particular. The past literature has shown the association of sexual conflicts of panic disorder patients with sadomasochism, and revealed the themes of: guilt, self-punishment, role of unconscious conflicts about sexuality, anger and separation. The purpose of this paper is to explore sexual conflicts in patients with panic disorder and their beliefs regarding guilt around sexual fantasies and dreams. Design/methodology/approach Interpretative paradigm and case study method was employed. For collecting data, semi-structured interviews were recorded, transcribed and subjected to within and cross-case analyses. Clarifying researcher’s bias and rich thick description were used for verification of data. Findings Cross-case analyses revealed themes of negative emotions, positive emotions and ambivalence. Negative emotions (i.e. guilt and anger) were experienced as threatening and harmful and caused distress to participants. Positive emotions, such as, satisfaction, pleasure and happiness were revealed in response to questions related to sexual fantasies, thoughts dreams, emotional attachment and sexual relations. Ambivalence was shown in response to questions related with reactions toward sexual fantasies, masturbatory practices, sexual relations and/or emotional attachment. Research limitations/implications The participants of this study consisted of two self-selected individuals who had diagnosis of panic disorder with agoraphobia. The main limitation of the study is a small sample size comprising of men only. This research can provide grounds for more Asian studies in future especially by including females. Practical implications The findings point toward addressing sexual conflict in therapeutic intervention of panic disorder. Social implications The findings have implications in society in expanding the awareness and knowledge about sexual conflicts in clinical population and general population suffering from anxiety symptoms. Originality/value This research study adds understanding of psychological issues in Pakistan’s socio-cultural context.

Teaching English as an additional language: a case study approach

2020 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Evanthia Tsaliki
Keyword(s):  
Teaching Methods ◽  
English Language ◽  
Research Question ◽  
National Curriculum ◽  
Corrective Feedback ◽  
Teaching English ◽  
Case Study Approach ◽  
Content Type ◽  
Study Approach

Purpose This paper aims to deal with the processes and experiences of teaching English as an additional language (AL). More specifically, it deals with the research question of which teaching methods are used when teaching English as AL and why. Design/methodology/approach It concerns a case study approach conducted in an English primary school situated in North Yorkshire, where bilingual pupils also participate. The research methods used include observations in the classroom and in the playground, interviews with the teachers and the bilingual pupils of the school, as well as analysis of policy school documentation related to the topic examined. Findings The picture revealed by this study suggests that a number of different approaches and teaching methods, which contribute to teaching English as an AL, are used. The results indicate that great importance is attributed to teacher-pupil and pupil-pupil interaction, as well as to the employment of specific teaching techniques such as key visuals, corrective feedback. In addition, certain types of questions are addressed to bilingual pupils depending on their current language proficiency level. Teachers seem to emphasise the significance of activating the prior knowledge of non-native speakers (NNS). Progression in the content of the activities set, motivation and differentiation are seen as important. The implementation of the aforementioned approaches and teaching methods are supported by the policy and organisation of the school, where the research study was conducted. Originality/value As stated in the National Curriculum and within the framework of inclusion, all pupils for whom English is not their first language have to be provided with opportunities to develop the English language, the acquisition of which will help them to have access and take part in all subject areas. The present study explores what certain teaching approaches and methods can provide NNS with equal opportunities to develop English as an AL and why.

Value formation with immersive technologies: an activity perspective

2019 ◽  
Vol 35 (3) ◽  
pp. 483-494
Author(s):  
Gulnar Nussipova ◽  
Fredrik Nordin ◽  
David Sörhammar
Keyword(s):  
Virtual Reality ◽  
Augmented Reality ◽  
Design Methodology ◽  
Emotional Responses ◽  
Physical Activities ◽  
Content Type ◽  
Dominant Logic ◽  
Industrial Setting ◽  
Immersive Technologies

Purpose The purpose of this paper is to contribute a framework that explains how value is formed during the usage of immersive technologies in industrial contexts. Design/methodology/approach Drawing on activity theory and a customer-dominant logic, the authors tentatively develop an activity-centric framework for value formation enabled by physical and mental activities conducted by users of immersive technologies. The authors evaluate the framework through a case study focusing on the use of virtual reality (VR) in an industrial setting. Findings The findings from the case study illustrate the tentative framework and specify how it is enacted by users in the studied context through three physical activities constituted by a set of actions and reflected in five emotional responses. Research limitations/implications Both researchers and practitioners may use the framework presented in this paper as a guide for further academic and practical developments concerning the value of immersive technologies such as VR and augmented reality. Originality/value The activity-centric framework contributes a novel perspective to the literature on value formation enabled by immersive technologies.

Vulnerability analysis of building structures to floods

2019 ◽  
Vol 37 (5) ◽  
pp. 629-656 ◽  
Author(s):  
Geraldine Kikwasi ◽  
Elinorata Mbuya
Keyword(s):  
Climate Change ◽  
Coping Strategies ◽  
Informal Settlement ◽  
Informal Settlements ◽  
Building Structures ◽  
Water Drainage ◽  
Field Surveys ◽  
Content Type ◽  
Peace Of Mind

Purpose There is evidence of increasing urban floods being aftermath of climate change. The purpose of this paper is to present findings-related analysis of vulnerability of building structures in informal settlements to floods and associated coping strategies. Design/methodology/approach The study adopted a case study strategy, supported by field surveys and laboratory experiments. The informal settlement taken as case study is Sunna sub-ward. Field surveys involved interviews, questionnaires and observations and tests were conducted to determine the strength of walls, blocks and mortar. Findings The findings reveal that vulnerability of building structures to floods are due to poor quality of materials used in construction of houses which are influenced by income levels, location (lower areas of Sunna sub-ward) and inadequate storm water drainage system. Moreover, socio-economic vulnerabilities do exist in the settlements and are related to lack of peace of mind, outbreak of disease and expenses related to repairing of flood affected houses. Coping strategies used in the sub-ward for built structures are building barrier walls at the front door of the house and use multiple strategies which are supported by reactive and recovery strategies. Research limitations/implications The findings of this study were mostly affected by limited knowledge of respondents on construction materials and processes. Practical implications Findings of the paper provide an insight on the effects of climate change on building structures in informal settlements and coping strategies in place to protect buildings. The outputs can be used for any other informal settlement in Dar es Salaam the only limitation is the terrain. Originality/value The paper recommends use of quality building materials and technicians/artisans, improvement of surface water drainage and training of residents on the effects of climate change and variability. In addition, promising coping strategies should be adopted while those under-performing should be discouraged as they increase the cost burden among the urban poor.

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