From community participation to co-design: “Quartiere bene comune” case study

2018 ◽  
Vol 11 (2) ◽  
pp. 242-258 ◽  
Author(s):  
Martina Carra ◽  
Nicoletta Levi ◽  
Giulia Sgarbi ◽  
Chiara Testoni
Keyword(s):  
Public Space ◽  
Social Innovation ◽  
Management Plan ◽  
Executive Management ◽  
Content Type ◽  
The Public ◽  
Public Body ◽  
Regulatory Instruments

Purpose This paper aims to contribute to research in the field of social innovation and participatory policies through the analysis of the experimental “Quartiere bene comune” project implemented by Reggio Emilia municipality. The paper focuses on the planning strategies, the operational co-design methodologies and the programming of the used processes. Design/methodology/approach Firstly, the paper reviews the regulatory instruments and previous participatory policies implemented in Italy. Secondly, it describes the approaches and methodologies used in the context of participatory policies, through strategic planning and according to bottom-up governance models. Findings The study assesses the quality of the non-standardized solutions which were adopted, both in terms of community daily needs and of management of public space. Such assessment relies on a system of measurable numerical indicators, to the goals established within the pre-agreements between public administration and community and to the ensuing consistency with the indicators provided for in the planning and executive management plan of the public body. Research limitations/implications This paper proposes a new model for the evaluation of public action, capable of highlighting the relation between assumptions, operative processes, results and impacts achieved. The study is limited to the case of seven sample neighbourhoods of a single city, in which the Citizen Agreement cycle has been completed. Originality/value The study contributes to defining the framework of participatory practices in terms of active citizenship and organizational/social innovation and proposes a new methodology of impact assessment.

scholarly journals Artificial Landscape: in search of publicness through urban spectacle in Hong Kong

2021 ◽  
Vol 20 (1) ◽  
Author(s):  
Isaac Leung ◽  
Andy Buchanan
Keyword(s):  
Hong Kong ◽  
Public Space ◽  
Constitutive Relationship ◽  
Urban Context ◽  
Dynamic Information ◽  
The Public ◽  
Media Technologies ◽  
A Site

Screen technologies increasingly permeate the experience of public space in Hong Kong. Large media walls have occupied the façades of many buildings, rendering a cityscape with dynamic information visible as a new urban skin. This article is a case study on Artificial Landscape, a site-specific media art project located on Asia Pacific’s largest LED outdoor screen. The case sets an example of how a public screen can serve as a mediating agent. It provides an opportunity for artists to provoke absent ideas in the public space and explore subversive potential, including critical reflection on issues surrounding surveillance, consumerism and rapid urban growth. The case also exemplifies how a public screen can mediate the public to experience an alternative context through artistic intervention, where negotiations of perceptions and subjectivities are made possible. This article provides insights into a public screen’s mode of spectatorship, quality of public space and curatorial strategies in an urban context. This is achieved by illustrating how various artworks extend the notion of publicness and remediate the mutually constitutive relationship among the built environment, media technologies, artists, public and everyday encounters.

Retail change in a context of an overtourism city. The case of Lisbon

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Pedro Guimarães
Keyword(s):  
Public Space ◽  
Design Methodology ◽  
Tourism Industry ◽  
City Centre ◽  
Content Type ◽  
The Public ◽  
Historic City

Purpose The excess of tourism in some destinations has led to the discussion of overtourism. One of the sectors that most interacts with tourism is retail, a key element in the experience lived by tourists. The purpose of this paper is to analyse how retail evolves in a context of an overtourism city, how it relates with touristification and what are the elements that best characterise such evolution and relation. Design/methodology/approach This research is based on a case study, using the main historic city centre of Lisbon for that purpose. Fieldwork was developed by the author to collect information about the commercial fabric and its main characteristics. Findings The findings show a clear adaptation of the commercial fabric of the analysed area to the tourism industry. Furthermore, the author unfolded that the change of retail is towards a consumption environment based on leisure, involving the adaptation of the public space into terraces, and on the thematisation of stores, using elements seen as “authentically” Portuguese, which bestows on theses spaces a sort of certification of quality and authenticity. Originality/value The mere reference to the homogenisation of the retail fabric is too simple to explain the richness and variety of elements imbedded in the process of retail change in a context of excessive tourism and touristification. In this paper, the author produced novel knowledge by analysing the elements that embody the evolution of retail in such a context.

scholarly journals Collaborative governance platform for social innovation in Brussels

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Laura Temmerman ◽  
Carina Veeckman ◽  
Pieter Ballon
Keyword(s):  
Urban Governance ◽  
Social Innovation ◽  
Collaborative Governance ◽  
Content Type ◽  
Four Dimensions ◽  
Living Lab ◽  
Collaborative Platform ◽  
One Year

Purpose This paper aims to share the experience of a collaborative platform for social innovation (SI) in urban governance in Brussels (Belgium) and to formulate recommendations for future initiatives. Design/methodology/approach The publicly funded collaborative platform “Brussels by us”, which aimed to improve the quality of life in specific neighbourhoods in Brussels (Belgium), is presented as a case study for SI in urban governance. The case study is detailed according to four dimensions based on the SI and living lab literature. Findings While the initiative appeared to be a successful exploration platform for collaborative urban governance, it did not evolve into concrete experimentation nor implementation of the solutions. Possible explanations and recommendations are formulated. Research limitations/implications The findings of this paper are based on the experience of a one-year initiative. The results should be completed by similar case studies of longitudinal initiatives, and with other levels of implementation such as experimentation and concrete implementation of solutions. Originality/value This paper presents a concrete case study of a collaborative platform implemented in a specific neighbourhood in Brussels (Belgium). Its digital and offline approach can help other practitioners, scholars and public institutions to experiment with the living lab methodology for the co-ideation of solution in urban governance. The four-dimensional framework presented in the study can provide future initiatives with a structured reporting and analysis framework, unifying and strengthening know-how in the domain of SI.

Making cities more walkable for tourists: a view from Singapore’s streets

2018 ◽  
Vol 4 (3) ◽  
pp. 285-297 ◽  
Author(s):  
Joan Henderson
Keyword(s):  
Public Space ◽  
Case Study Methodology ◽  
Content Type ◽  
The Public ◽  
Study Methodology ◽  
The Subject ◽  
The Government ◽  
City State ◽  
The City

Purpose The purpose of this paper is to explore the meanings of walkability and relevance for tourism in modern Asian cities, including barriers to its implementation. Particular reference is made to conditions in the city state of Singapore and the manner in which urban planning and transport policies are influencing the tourist walking experience. Design/methodology/approach A case study methodology was selected as most suitable for the exercise accompanied by a literature review. Findings are derived from material in the public arena collected from a range of sources. Findings The government is shown to be actively pursuing policies to encourage both walking and cycling by residents as components of wider strategies directed at improving liveability. Several initiatives which positively affect the comfort and enjoyment of city walking by tourists are identified, but so too are Singapore’s shortcomings as a destination in which to walk. Balancing the demands on public space is a critical challenge for authorities. Originality/value The subject has been neglected within both an urban tourism and Asian city context and this paper illuminates aspects of significance pertaining to the concept and practice of walkability. Insights are afforded into factors which facilitate walkability and impediments to overcome.

STRATEGI MENINGKATKAN LOYALITAS KONSUMEN MAKANAN KHAS KOTA CURUP KABUPATEN REJANG LEBONG

2019 ◽  
Author(s):  
Onsardi Onsardi
Keyword(s):  
Swot Analysis ◽  
Raw Materials ◽  
External Factors ◽  
Consumer Loyalty ◽  
Internal Factors ◽  
The Public ◽  
Typical Food ◽  
Internal And External Factors

The title of this study is the Strategy of Increasing Consumer Food Loyalty in CurupCity, Rejang Lebong Regency (Case Study in "Henvian" Typical Food Industry). Thisresearch is based on the importance of strategies in increasing business and consumerloyalty to products sold.Strategies to increase business and consumer loyalty can bedone with a SWOT analysis. Place of this research is the "Henvian" shop that sellstypical Rejang lebong food. The method used in this study is descriptive qualitative.Informants in this study were people who were considered to know for certain about theHENVIAN Specialty Food Store in Curup City, Rejang Lebong Regency. The dataanalysis technique used in this study is a SWOT analysis to determine the strengths,weaknesses, opportunities and threats in a typical Rejang Lebong food business.By using SWOT analysis techniques that consist of strengths (weakness), weaknesses(weakness), opportunities (opportnity) and threats (threath). The results of this studycan be concluded that the internal factors that are the strength of the marketing strategyare the quality of the product that is good at a price affordable to the public andtourists, service that is friendly and responsive to consumer needs, as well astechnological advancements that facilitate the promotion of business. Internal factorsthat are a weakness are often lack of stock, there are some products that do not meet thestandard packaging, the product shelf life is short, employees do not use uniforms.External factors that become opportunities are a fairly high economic community,abundant raw materials while external factors that are a threat are the manycompetitors, an unstable economy, the price of basic needs increases. Based on theresults of the SWOT analysis of internal and external factors, the strategy used is toimprove product quality by improving the appearance of packaging and quality ofcontent and quality of service by providing uniforms to employees and providingstandards of service to consumers. .Keywords: Strategy, Consumer Loyalty, SWOT

scholarly journals Innovation and cross-functional teams

2018 ◽  
Vol 24 (1/2) ◽  
pp. 84-105 ◽  
Author(s):  
Daniel Marasquini Stipp ◽  
Márcio Lopes Pimenta ◽  
Daniel Jugend
Keyword(s):  
Single Case ◽  
Field Research ◽  
Incremental Innovation ◽  
Future Research ◽  
Content Type ◽  
The Public ◽  
Tax Management ◽  
Functional Teams ◽  
Practical Implications

Purpose The aim of this paper is to characterize how innovation may happen through cross-functional teams (CFT) in an organization of the public sector. Design/methodology/approach A case study helped to characterize several behavior patterns, team structures and respective links with generating innovation in internal processes and public answering contexts. Findings The results highlight that formal-temporary teams present a higher capacity to generate incremental innovation in products, whereas permanent-informal teams have a higher capacity to generate innovation in the internal processes and public answering contexts. Research limitations/implications The limitations of this research relate to the fact that this is a single case study, and although it is an important case to examine innovation and CFTs, by its very nature, it is not possible to extend and generalize the obtained data to other organizations. The evaluation of its propositions was merely qualitative, and future research is needed to validate its characteristics. Practical implications Several settings of CFTs are presented, as well as their ability to generate different types of innovation, such as the computerization of documents, petitions and papers, which decreases the time to answer the taxpayer. Moreover, CFTs can help to create products, such as computer programs that can be used not only locally but also in several public organizations related to tax management. Originality/value The field research provides the perceptions of the respondents regarding CFT characteristics that can lead to specific types of innovation, as well as the types of products or services that can be generated by these processes.

A critical approach to trade-based money laundering

2014 ◽  
Vol 17 (2) ◽  
pp. 230-242 ◽  
Author(s):  
Melvin R.J. Soudijn
Keyword(s):  
Money Laundering ◽  
Task Force ◽  
Critical Approach ◽  
Content Type ◽  
Traded Goods ◽  
True Value ◽  
Police Investigations ◽  
Financial Action Task

Purpose – The purpose of this paper is to broaden the discussion on trade-based money laundering (TBML). The literature is too narrowly focused on the misrepresentation of the value, quantity or quality of the traded goods. This focus leads to the analysis of price anomalies as a signal of over- or under-invoicing. However, TBML can also occur without manipulation of these factors. Design/methodology/approach – A review of the literature and case study of police investigations. Findings – Financial action task force (FATF) definitions are seriously flawed. The question of whether detecting TBML on the basis of statistical trade data is effective should be much more open to debate. Police investigations show that goods are shipped at their true value within the context of TBML. Research limitations/implications – Using outliers to identify and act on cases of TBML has often been propagated, but scarcely been used to actually show TBML. Real findings are needed. Practical implications – Goods intended for TBML can also be paid for in cash. These cash payments are often out of character with the normal clientele. This should alert companies and compliance sections of banks alike. Originality/value – The critique on the FATF definition opens the field for a more fitting definition. The description of actual TBML cases makes it possible to better understand this method of money laundering.

ISO 9001 and the public service: an investigation of the effect of the QMS on the quality of public service organizations

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Jorge Armando López-Lemus
Keyword(s):  
Public Sector ◽  
Service Quality ◽  
Public Service ◽  
Public Services ◽  
The State ◽  
Iso 9001 ◽  
Knowledge Generation ◽  
Content Type ◽  
The Public

Purpose The purpose of this paper is to identify the influence exerted by a quality management system (QMS) under ISO 9001: 2015 on the quality of public services organizations in Mexico. Design/methodology/approach The methodological design was quantitative, explanatory, observational and transversal, for which a sample of 461 public servants from the state of Guanajuato, Mexico was obtained. To test the hypotheses, a structural equation model (SEM) was developed through the statistical software Amos v.21. For the analysis of the data, software SPSS v.21 was used. Regarding the goodness and adjustment indices of the SEM (χ2 = 720.09, df = 320, CFI = 0.933, TLI = 0.926 and RMSEA = 0.05) which, therefore, proved to be acceptable. Findings According to the results obtained through the SEM model, the QMS under ISO 9001: 2015 is positively and significantly influenced tangible aspects (β1 = 0.79, p < 0.01), reliability (β2 = 0.90, p < 0.01), related to response quality (β3 = 0.93, p < 0.01), guarantees (β4 = 0.91, p < 0.01) and empathy (β5 = 0.88, p < 0.01) of the quality related to public services in Mexico. The study’s key contribution is that it discovered that implementing a QMS in accordance with the ISO 9001: 2015 standard has an impact on the quality of public services, with the most influential quality of response. Similarly, the assurance and dependability of service quality turned out to be important in providing public service quality. Research limitations/implications In this paper, the QMS was only evaluated as a variable that intervenes in the process of obtaining quality in public service under the ISO 9001 standard in its 2015 version. In this regard, the results’ trustworthiness is limited to the extent that the findings may be generalized in the state of Guanajuato, Mexico’s public service. As a result, the scientific community is left primarily focused on service quality to promote new future research. Practical implications The ISO 9001: 2015 standard’s QMS is one of the tools for success in both the commercial and government sectors. However, there are practical limitations, which focus on the time during which managers exercise their vision in the public sector: first, the dynamics that managers play in public policy; second, the length of time they have served in public office; and third, the interest of directors of public institutions to improve the quality of service provided by the government. Other practical consequences concern organizational culture and identity, public servant commitment, senior management or secretaries of government, as well as work and training. Originality/value The findings of this paper are important and valuable because they foster knowledge generation in the public sector through the ISO 9000 quality area. A model that permits the adoption and implementation of a QMS based on the ISO 9001: 2015 standard in public organizations that seek to provide quality in their services offered to the user is also presented to the literature. Similarly, the paper is important because there is currently insufficient research focusing on the variables examined in the context of public service in Mexico.

University as a vehicle to achieve social innovation and development: repositioning the role of the university in the society

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Lwando Mdleleni
Keyword(s):  
Local Community ◽  
Social Innovation ◽  
Research Question ◽  
Academic Research ◽  
Exploratory Research ◽  
Western Cape ◽  
Content Type ◽  
The University

Purpose This paper aims to explore the role of university in promoting, generating and sustaining social innovation (SI). It aimed to understand how higher education institutions have extended their contribution beyond the traditional function of teaching and research to perform in socio-economic problem-solving. It looks at the kinds of contributions which universities potentially make to SI processes, and the effects that this has on the direction and magnitude of SI, and by implication social development. This was done by drawing lessons from a SI project that the University of the Western Cape has been involved in, i.e. Zenzeleni Networks Project. Design/methodology/approach To address the research question with this framework, the author adopted an exploratory research design using a case study. This research is qualitative, exploratory and descriptive, based on a case study built with secondary data. Findings This paper submits that universities can potentially function as key role players in promoting SI initiatives and fostering social transformations. Universities contribute with different kinds of resources and inputs to foster new SI ideas. Originality/value The paper suggests that socially innovative university projects may contribute to community social sustainability maintaining social cohesion by increasing social capital and providing resources for the empowerment of the marginalised communities. In so doing, they contribute to overcome social exclusion and promote more sustainable forms of development at community level. More research is needed on how universities can build community networks with local community partners, who can use the insights of academic research to replicate interventions and move to scale.

Classification of halal hotels based on industrial perceived value: a study of Indonesia and Thailand

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Atie Rachmiatie ◽  
Fitri Rahmafitria ◽  
Karim Suryadi ◽  
Ajeng Ramadhita Larasati
Keyword(s):  
Hotel Industry ◽  
Content Type ◽  
Perceived Values ◽  
Physical Attributes ◽  
The Government ◽  
True Values ◽  
Islamic Values

Purpose The research aims to classify halal hotels based on Islamic values as embodied in both physical and non-physical attributes. Design/methodology/approach This study explores the perceived values of business owners of the halal hotels. Findings Perceptions of hotel owners are divided into three types: those who view the value of halal hotel only in terms of branding and attracting consumers; those who consider the ideology behind halal hotels based on strong Islamic values; and those who avoid halal branding but implement Islamic values in their hotels. For the hotel industry, halal certification is not a priority because a minimum effort at implementing halal standards can already attract Muslim customers. This case is especially true for countries where Muslims make up the majority of the population. Research limitations/implications This study was limited to a case study in Bandung and Bangkok as a representative of halal tourism in Asia. Hence, it could be extended by conducting comparative studies with other cities in Association of South East Asian Nation which already declare to develop halal tourism. Practical implications The findings of this research show that there is a large variety of halal hotel products, depending on the Islamic values upheld, which is causing difficulties for the government in creating standards. Then the result can help inform the government in establishing the strategic framework of halal tourism development, more particularly in the formulation of policy for industrial actors. Originality/value The findings contribute to the concept of product-centered business, in which it is generally assumed that industrial actors are frequently focused on the mere label of “halal” and ignore the true values. However, the research shows that some industrial actors put Islamic values first instead of the mere halal label, and another case shows that some of them implement Islamic values in their business but avoid halal branding. This empirical evidence shows that in halal hotels, the concept of product-centered is not always proper. The quality of halal hotel products depends on the Islamic value of the owner, not always influenced by business imperatives.

Sign in / Sign up

Export Citation Format

Share Document