“Honor thy father and thy mother”: the contribution of verbal concerns to the understanding of elderly patients’ satisfaction

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Keren Semyonov-Tal
Keyword(s):  
Content Analysis ◽  
Elderly Patients ◽  
Interpersonal Relations ◽  
Physical Violence ◽  
Family Members ◽  
Content Type ◽  
Level Of Satisfaction ◽  
Satisfaction With Treatment ◽  
Verbal Violence ◽  
The Impact

Purpose This study aims first, to provide a typology of complaints concerning the treatment of elderly patients in geriatric wards; second, to estimate reported satisfaction with treatment; and third, to assess the link between verbal concerns and satisfaction. Design/methodology/approach Using the “Survey of Geriatric Wards, 2019” a sample of 4,725 family members of patients, hospitalized in 99 geriatric wards in Israel were asked to rate their overall satisfaction with treatment; they also were asked to provide verbal information on the hospitalization experience through an open-ended question. A content analysis was applied to the verbal answers, to classify them into distinct qualitative categories; a regression analysis was applied to examine the impact of the concerns on the level of patient satisfaction, net of patient’s characteristics. Findings Level of satisfaction among family members is very high (8.16 on a scale from 1–10), with only very few expressing verbal concerns (2.3%). Content analysis reveals five reoccurring themes: physical violence (33.3%), verbal violence (19.2%), discrimination (21.2%), lack of dignified hospitalization conditions (8.1%) and communication (18.2%). Further analysis reveals that satisfaction among those who complained, especially about interpersonal relations, is considerably and significantly lower than others. Originality/value Despite high levels of satisfaction with medical care in geriatric wards, the findings underscore voiced complaints as major source for explaining dis-satisfaction with hospitalization. Complaints in the realm of interpersonal relations, especially regarding verbal violence, discrimination and communication, seem to be most consequential for lowering levels of satisfaction with treatment.

Social identity and family business: exploring family social capital

2015 ◽  
Vol 5 (2) ◽  
pp. 157-181 ◽  
Author(s):  
Torsten Schmidts ◽  
Deborah Shepherd
Keyword(s):  
Social Capital ◽  
Social Identity ◽  
Family Business ◽  
Social Identity Theory ◽  
Identity Theory ◽  
Family Members ◽  
Content Type ◽  
Family Social Capital ◽  
The Family ◽  
The Impact

Purpose – The purpose of this paper is to use social identity theory to explore factors that contribute to the development of family social capital. Effects are investigated both for the family and the business. Design/methodology/approach – A single in-depth case study focussing on the family unit was coducted within a fourth-generation family business involved in the arts retailing. Findings – The findings suggest that social identity theory is a useful lens to explore the development of family social capital. The six themes identified highlight that there is a normative and an affective dimension, leading to family members’ desire to uphold the status of the business. Evidence suggests that the normative factors may be both positively and negatively related to the development of family social capital, due to their potentially restrictive nature. Originality/value – The paper’s findings imply that social identity can contribute to understanding family dynamics. Evidence highlights various factors for family members that are not involved in the family business to uphold its status. This is attributed to the emotional significance of the business to the family’s identity. Furthermore, this paper suggests that the strong focus on norms and values, which developed gradually, may have adverse effects on the identification with the business and the willingness to uphold its status. Propositions are offered to provide guidance for future research to investigate this controversial evidence regarding the impact of value orientation on family social capital.

scholarly journals What does corporate social advocacy signal? Evidence from boycott participation decisions

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Pyemo N. Afego ◽  
Imhotep P. Alagidede
Keyword(s):  
Content Analysis ◽  
Stock Market ◽  
Event Study ◽  
Market Valuation ◽  
Social Advocacy ◽  
Content Type ◽  
Political Issues ◽  
Stock Market Valuation ◽  
Corporate Social ◽  
The Impact

PurposeThis paper explores how a firm's public stand on a social-political issue can be a salient signal of the firm's values, identity and reputation. In particular, it investigates how boycott participation–conceptualized as a cue of a corporation's stand on important social-political issues–may affect the stock market valuation of that corporation, as well as how corporations legitimise their stand on the issues.Design/methodology/approachThe authors employ a mixed-methods design that uses both qualitative techniques (content analysis) and quantitative methods (event study methodology) to examine a sample of US firms who participated in a boycott campaign that sought to call attention to issues of hate speech, misinformation and discriminatory content on social media platform Facebook.FindingsFindings from the qualitative content analysis of company statements show that firms legitimise their stand on, and participation in, the boycott by expressing altruistic values and suggesting to stakeholders that their stand aligns not only with organizational values/convictions but also with the greater social good. Importantly, the event study results show that firms who publicly announced their intention to participate in the boycott, on average, earn a statistically significant positive abnormal stock return of 2.68% in the four days immediately after their announcements.Research limitations/implicationsFindings relate to a specific case of a boycott campaign. Also, the sample size is limited and restricted to US stocks. The signalling value of corporate social advocacy actions may vary across countries due to institutional and cultural differences. Market reaction may also be different for issues that are more charged than the ones examined in this study. Therefore, future research might investigate other markets, use larger sample sizes and consider a broader range of social-political issues.Practical implicationsThe presence of significant stock price changes for firms that publicly announced their decision to side with activists on the issue of hate propaganda and misinformation offers potentially valuable insights on the timing of trades for investors and arbitrageurs. Insights from the study also provide a practical resource that can be used to inform organizations' decision-making about such issues.Social implicationsTaking the lead to push on social-political issues, such as hate propaganda, discrimination, among others, and communicating their stands in a way that speaks to their values and identity, could be rewarding for companies.Originality/valueThis study provides novel evidence on the impact that corporate stances on important social-political issues can have on stock market valuation of firms and therefore extends the existing related research which until now has focused on the impact on consumer purchasing intent and brand loyalty.

Sharing tourism experiences in social media

2017 ◽  
Vol 29 (1) ◽  
pp. 179-225 ◽  
Author(s):  
Marios D. Sotiriadis
Keyword(s):  
Social Media ◽  
Content Analysis ◽  
Academic Research ◽  
Online Reviews ◽  
Content Type ◽  
Main Research ◽  
Research Themes ◽  
Consumer Perspective ◽  
Use Of Social Media ◽  
The Impact

Purpose The purpose of this paper is twofold: to perform a synthesis of academic research published between 2009 and 2016 regarding the changes in tourism consumer behavior brought about by the use of social media (SM); and to suggest a set of strategies for tourism businesses to seize opportunities and deal with resulting challenges. Design/methodology/approach A volume of 146 peer-reviewed journal articles were retrieved from two major databases. Content analysis of this academic research has been performed, exploring the effects of online reviews on tourism consumers and providers. Findings The content analysis identified three main research themes that were investigated by scholars and classified into two major categories, namely, consumer perspective and provider perspective: the antecedents (factors motivating and influencing tourists); the influence of online reviews on consumer behaviour; and the impact of these reviews on tourism businesses (providers’ perspective). Research limitations/implications This study is based on a literature review and outcomes reported by previous studies; hence, the suggestions are indicative rather than conclusive. Some publication sources were not included. Practical implications This paper suggests a range of adequate strategies, along with operational actions, formulated for industry practitioners in the fields of management and marketing. Originality/value It provides an update of the state of published academic research into SM and an integrated set of management and marketing strategies for tourism providers in seizing the opportunities and dealing with the challenges raised in a digital context.

Effects of the COVID-19 pandemic on the construction sector: a systemized review

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Muhammad Ayat ◽  
Malikah ◽  
Chang Wook Kang
Keyword(s):  
Content Analysis ◽  
Health And Safety ◽  
Mitigation Strategy ◽  
Mitigation Measures ◽  
Construction Sector ◽  
Content Type ◽  
Process Improvements ◽  
Negative Impacts ◽  
The Impact ◽  
Safety Guidelines

PurposeThe COVID-19 pandemic has brought profound changes to all sectors of society including the construction sector. The main purpose of this study is to explore and provide insights into the impact and changes that have occurred in the construction sector due to COVID-19 and to present a mitigation framework to minimize the effects.Design/methodology/approachThe scope of this study is limited to peer-reviewed articles in Scopus or Web of Science indexed journals. A systemized review was performed with bibliometric and content analyses of articles related to the impact of COVID-19 on the construction sector.FindingsThrough content analysis, the main topics discussed in the selected articles were grouped into 10 categories. Most of these studies were found to have focused on the challenges, impact, and health and safety at construction sites resulting from the pandemic. The study further identified 39 subtopics through detailed content analysis and organizes them into the categories of negative impacts, positive impacts and opportunities and barriers to COVID-19 safety guidelines in the construction sector. Moreover, the study developed a systematic mitigation strategy based on the recommendations of the literature review to reduce the impact of the current pandemic on the construction sector. The mitigation strategy presents separate set of measures regarding safety guidelines, process improvements, government intervention, psychological support and technology adoption.Originality/valueThe research insights provided in this study are useful for practitioners in guiding them to design effective strategies for addressing the challenges of the COVID-19 pandemic and future crises. Furthermore, a systematic presentation of the impacts, challenges and mitigation measures in this study will help researchers to identify existing gaps in the literature and explore other aspects of the impact of the pandemic on the construction sector.

Work–life balance: a systematic literature review and bibliometric analysis

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Kumari Rashmi ◽  
Aakanksha Kataria
Keyword(s):  
Content Analysis ◽  
Bibliometric Analysis ◽  
Work Life ◽  
Situational Factors ◽  
Work Life Balance ◽  
Future Research ◽  
Life Balance ◽  
Content Type ◽  
Research Themes ◽  
The Impact

Purpose The purpose of this paper is to provide a clear view of current dynamics and research diversification of extant literature in the field of work-life balance (WLB). This paper provides a systematic and critical analysis of WLB literature using bibliometric analysis.Design/methodology/approach Scopus database has been used for carrying out this review that is based on 945 research papers published from 1998 to 2020. The prominence of the research is assessed by studying the publication trend, sample statistics, theoretical foundation, the highly cited research articles and journals, most commonly used keywords, research themes of top four recognized clusters, sub-themes within each cluster and thematic overview of WLB corpus formed on the premise of bibliographic coupling. Additionally, content analysis of recently published papers revealed emerging research patterns and potential gaps.Findings Major findings indicate that the research area consists of four established and emerging research themes based on clusters formed as (1) flexible work arrangements, (2) gender differences in WLB, (3) work–life interface and its related concepts, and (4) WLB policies and practices. Emerging themes identified through content analysis of recent articles include gender discrepancy, the impact of different forms of contextual (situational) factors and organizational culture.Originality/value This research paper is the first of its kind on the subject of WLB as it provides multifariousness of study fields within the WLB corpus by using varied bibliographic mapping approaches. It also suggests viable avenues for future research.

Conservation-based intelligence-led policing

2019 ◽  
Vol 42 (1) ◽  
pp. 108-122 ◽  
Author(s):  
Devin Cowan ◽  
Christina Burton ◽  
William Moreto
Keyword(s):  
Interpersonal Relations ◽  
Structured Interviews ◽  
Wildlife Crime ◽  
Content Type ◽  
Intelligence Gathering ◽  
Roles And Responsibilities ◽  
Intelligence Operations ◽  
Study Sites ◽  
Traditional Setting ◽  
The Impact

Purpose The purpose of this paper is to examine the influence of interpersonal relations on the implementation of an intelligence-led initiative within a rural, conservation setting. Design/methodology/approach The data for this study are gathered from semi-structured interviews (n = 79) and field observations within five study sites that are managed by the Uganda Wildlife Authority. Findings The findings suggest that while law enforcement and community conservation rangers viewed intelligence operations to be necessary, there was general discontent and distrust toward intelligence rangers. This was largely due to the actuarial and perceived activities, roles and responsibilities of intelligence rangers and the belief that intelligence rangers reflected more of an internal affairs unit rather than one focused on intelligence gathering. Research limitations/implications The credibility of the data provided by respondents can be called into question; however, extensive efforts were made to establish rapport to help alleviate these hazards. Practical implications Findings from the current study highlight the importance of considering and managing interpersonal relations when implementing intelligence-led initiatives. Originality/value The current study is unique in that it examines crime in a non-traditional setting (a developing country, Uganda), with a non-traditional crime type (wildlife crime). Additionally, literature examining the impact of interpersonal relations on intelligence-led policing is limited.

Microfinance and domestic violence

2020 ◽  
Vol 22 (5) ◽  
pp. 333-351
Author(s):  
Khondker Aktaruzzaman ◽  
Omar Farooq
Keyword(s):  
Domestic Violence ◽  
Violence Against Women ◽  
Physical Violence ◽  
Psychological Violence ◽  
Content Type ◽  
Variable Approach ◽  
Women's Participation ◽  
Physical And Psychological Violence ◽  
The Impact ◽  
Instrumental Variable Approach

Purpose The purpose of this paper is to document the impact of participation in microfinance programs on domestic violence against women. Design/methodology/approach This paper uses the survey data from 69 villages in Bangladesh and the instrumental variable approach to estimate the effect of participation in microcredit programs on domestic violence. Findings The results show that women’s participation in microcredit programs does not reduce domestic violence. However, this result is possible only when the authors do not distinguish between female borrowers who have control over credit and those who do not have control over credit. Classifying female borrowers into these two categories can significantly change the results. The authors report significantly lower physical violence against those female who have control over credit. In case of psychological violence, the authors report no significant impact of control over microcredit. Originality/value The novelty of the paper lies in distinguishing between physical and psychological violence.

Legal and Sharīʿah non-compliance risks in Nigerian Islamic finance industry: a review of the literature

2020 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Zakariya Mustapha ◽  
Sherin Binti Kunhibava ◽  
Aishath Muneeza
Keyword(s):  
Content Analysis ◽  
Qualitative Methodology ◽  
Financial Institution ◽  
Relevant Literature ◽  
Forward Direction ◽  
Islamic Finance ◽  
Content Type ◽  
Finance Industry ◽  
The Impact ◽  
Research Studies

Purpose The purpose of this paper is to review the literature on Islamic finance vis-à-vis legal and Sharīʿah non-compliance risks in its transactions and judicial dispute resolution in Nigeria. This is with a view to putting forward direction for future studies on the duo of legal and Sharīʿah non-compliance risks and their impact in Islamic finance. Design/methodology/approach This review is designed as an exploratory study and qualitative methodology is used in examining relevant literature comprising of primary and secondary data while identifying legal risk and Sharīʿah non-compliance risks of Nigeria’s Islamic finance industry. Using the doctrinal approach together with content analysis, relevant Nigerian laws and judicial precedents applicable to Islamic finance practice and related publications were examined in determining the identified risks. Findings Undeveloped laws, the uncertainty of Sharīʿah governance and enforceability issues are identified as legal gaps for Islamic finance under the Nigerian legal system. The gaps are inimical to and undermine investor confidence in Nigeria’s Islamic finance industry. The review reveals the necessity of tailor-made Sharīʿah-based regulations in addition to corresponding governance and oversight for a legally safe and Sharīʿah-compliant Islamic finance practice. It brings to light the imperative for mitigating the legal and Sharīʿah non-compliance risks associated with Islamic finance operations as crucial for Islamic finance businesses, Islamic finance institutions and their sustainable development. Research limitations/implications Based on content analysis, the review is wholly doctrinal and does not involve empirical data. Legal safety and Sharīʿah compliance are not to be compromised in Islamic finance operations. The review would assist relevant regulators and investors in Islamic financial enterprises to understand and determine the impact and potential ramifications of legal safety and Sharīʿah non-compliance on Islamic Finance Institutions. Practical implications This study provides an insight into the dimensions and ramifications of legal and Sharīʿah non-compliance risks of Nigeria’s Islamic finance industry. This study is premised on the imperative for research studies whose outcome would inform regulations that strike a balance between establishing Islamic financial institution/business and ensuring legal certainty and Sharīʿah compliance of their operations. This study paves way for this kind of research studies. Originality/value The findings and discussions provide a guide for regulators and researchers on the identification and mitigation of legal and Sharīʿah non-compliance risks in Islamic finance via a literature review. This study, the first of its kind in Nigeria, advances the idea that research into legal and Sharīʿah non-compliance risks of Islamic financial entities is key to mitigating the risks and fostering the entities and their businesses.

Brands, love and family

2016 ◽  
Vol 25 (1) ◽  
pp. 69-83 ◽  
Author(s):  
Pramod P. Iyer ◽  
Audhesh K Paswan ◽  
Arezoo Davari
Keyword(s):  
Content Analysis ◽  
Family Members ◽  
Empirical Work ◽  
Decision Makers ◽  
Content Type ◽  
Product Categories ◽  
Multiple Decision Makers ◽  
Functional Product ◽  
Mother And Child ◽  
Decision Making Behavior

Purpose – The purpose of this study is to explore the extent to which love cues are used by brands targeted at multiple decision-makers in a family, specifically the mother and child. Design/methodology/approach – First, secondary database (SmartyPants, 2013) is used to identify clusters of brands with similar benefit groups (i.e. health and nutrition food, indulgence food, entertainment and technology for entertainment and learning) that are most loved by mothers and/or children. Next, a content analysis of the ads for brands in these clusters is used to identify the common positioning cues across these clusters. The data from the content analysis are used to explore the extent to which love cues (along with functional and hedonic) are used by these brands loved by mothers and children. Findings – The results of this study indicate that functional cues dominate the ads for the brands in functional product categories, as well as hedonic product categories. Love cues dominate the ads for functional brands preferred by only either moms or kids, whereas for hedonic brands, love cues dominate the ads targeted at both moms and kids. Research limitations/implications – The authors hope that this study provides an impetus for more empirical work toward understanding the role of love in positioning brands aimed at multiple family members. Practical implications – Love, the underlying thread that connects a family, can be used by brand managers to appeal to multiple family members. Social implications – Families are fundamental to the society. The authors hope that this study helps marketers appreciate that and do a better job of marketing to the families, as families also form the fundamental units of purchase and consumption. Originality/value – This study uses value congruency framework to look at the notion of love as a positioning theme for brands targeted at multiple decision-makers. Hence, the study contributes to the development of family decision-making behavior.

Understanding citizenship behavior of academics in American- vs Continental European-modeled universities in Turkey

2017 ◽  
Vol 46 (6) ◽  
pp. 1142-1164 ◽  
Author(s):  
Kivanc Inelmen ◽  
Nisan Selekler-Goksen ◽  
Özlem Yildirim-Öktem
Keyword(s):  
Content Analysis ◽  
Organizational Citizenship Behavior ◽  
Mixed Method ◽  
Strong Support ◽  
Faculty Members ◽  
Citizenship Behavior ◽  
Content Type ◽  
Mixed Method Design ◽  
Justice Perceptions ◽  
The Impact

Purpose The purpose of this paper is to understand the impact of university tradition, justice perceptions and quality of leader-member exchange (LMX) on the faculty members’ tendency to engage in organizational citizenship behavior (OCB) from the perspective of social exchange theory (SET). Attention is drawn to the need to contextualize the established relationships between OCB and its antecedents, as direction and strength of relationships may vary in different contexts. Design/methodology/approach The study uses a sequential mixed method design comprising a survey of 203 faculty members, and 15 semi-structured interviews both undertaken in several universities in Turkey. Hierarchical regression and discriminant analyses were used for the quantitative phase, followed by the qualitative phase that includes compiled quotes and content analysis. Findings Analyses provide strong support for the impacts of university tradition and LMX on OCB. The compiled quotes largely support the quantitative findings. Additionally, content analysis reveals sources and consequences of injustice and mechanisms to cope with it among academics. Practical implications The findings have implications for university administrators who are looking for ways to increase OCB and enhance justice perception. LMX emerges as a significant factor in encouraging OCB regardless of university tradition. In order to enhance justice perceptions, Continental European-modeled universities should allocate workload and resources in a fair manner, while American-modeled universities should apply procedures consistently across people and time. Originality/value The inclusion of university tradition as an independent variable is a contribution as it contextualizes the relationship between OCB and its antecedents, verifying SET for both contexts. Using a mixed method design, the study provides an enriched understanding of OCB.

Sign in / Sign up

Export Citation Format

Share Document