An employee-oriented perspective in the value-creating mission of social enterprises

2019 ◽  
Vol 16 (1) ◽  
pp. 1-17
Author(s):  
Quynh-Trang Nguyen ◽  
Ming-Yen Lee ◽  
Yi-Chung Hu
Keyword(s):  
Psychological Contract ◽  
Social Enterprises ◽  
Structured Interviews ◽  
Content Type ◽  
Study Approach ◽  
Leading Role ◽  
Equal Importance ◽  
Primary Means ◽  
Multiple Case ◽  
New Perspective

Purpose This study aims to concentrate on a specific perspective that has mostly been ignored: employees in social enterprises (SEs). It proposes that employees in SEs should be treated with equal importance to outside beneficiaries within the SEs’ value-creating mission. Design/methodology/approach A multiple case study approach is adopted, and semi-structured interviews are the primary means of data collection. Findings The results show that while economic values are fundamental for the employment relationship, social values play the leading role in employees’ motivation; thus, they can significantly affect the organization’s operation and development. Research limitations/implications This work contributes to Maslow’s need theory and psychological contract theory regarding their application to SEs. Practical lessons and suggestions are also provided for SEs’ development. Originality/value By emphasizing the value-creating mission of SEs with the new perspective of including employees in it, this work provides empirical evidence and practical lessons for SEs, especially Asian SEs, in terms of management and strategy.

Building a business model for a new form of hospitality: the albergo diffuso

2020 ◽  
Vol 32 (1) ◽  
pp. 307-323
Author(s):  
Silvia Fissi ◽  
Alberto Romolini ◽  
Elena Gori
Keyword(s):  
Business Model ◽  
Value Creation ◽  
Structured Interviews ◽  
Content Type ◽  
Business Opportunity ◽  
Study Approach ◽  
Multiple Case ◽  
Local Traditions ◽  
First Time ◽  
The Village

Purpose In recent years, tourists have become more interested in discovery the authenticity of a destination. The albergo diffuso (AD) is a response to this new requirement of tourist experience. The AD indeed is based on an accommodation solution with rooms distributed in various buildings across a village. The purpose of this study is to analyze the AD business model supporting the development of this emerging business opportunity in the accommodation industry. Design/methodology/approach The research is conducted with a multiple case study approach, collecting data from different sources such as semi-structured interviews and archival research. The cases are all located in Italy where the AD was applied for the first time. Findings The AD business model is based on business idea, value creation and innovation. The business idea is based on the aim to contribute to the renaissance of a village with an emotional link between the entrepreneur and the village. Regarding the value creation, the AD is a form of accommodation that offers more than a hotel experience. The tourist can live like a resident and experiencing local traditions and culture. The innovation is indeed related to the services that are totally different from a traditional hotel. Originality/value Considering the previous studies, this research tries to fill the gap concerning the necessity to define the characteristics of the AD business model and to understand the key elements at the base of this hospitality approach.

scholarly journals How ethnic cultures influence practice-based learning

2020 ◽  
Vol 32 (3) ◽  
pp. 183-197
Author(s):  
Kwok Wah Ronnie Lui ◽  
Sarojni Choy
Keyword(s):  
Ethnic Culture ◽  
Structured Interviews ◽  
Content Type ◽  
Study Approach ◽  
Everyday Work ◽  
Multiple Case ◽  
Work Integrated Learning ◽  
Training Programmes ◽  
Vocational Curriculum

Purpose This paper aims to report on a study that used the practice theory lens to understand how Chinese ethnic culture influences restaurant workers' learning through engagement in everyday work practices. Design/methodology/approach A multiple case study approach was used. Data were collected from semi-structured interviews and site observations. Thematic analysis was conducted to identify how workers learnt the sayings, doings and relatings in their workplaces. Findings The findings show that the ethnic culture of the participants influences and enriches their learning in practice settings such as small Chinese restaurants. Research limitations/implications The understandings presented here need to be verified through more research in different regions and nations. In addition, cross-cultural studies on other ethnic restaurants may contribute to deeper understandings of the influences of ethnic culture on practice-based learning. Social implications The research contributes to understanding the influence of ethnic culture on practice-based learning. Originality/value The understandings gained from the findings of this study form a useful basis for curriculum development and instructional design of training programmes for practice-based as well as work-integrated-learning components of vocational curriculum. Furthermore, awareness of the strengths of the ethnic culture is of interest to owner/managers of small Chinese restaurants to afford supportive learning environments for workers.

Interpersonal and inter-organizational relationship drivers of supply chain integration

2018 ◽  
Vol 118 (6) ◽  
pp. 1170-1191 ◽  
Author(s):  
Bill Wang ◽  
Yuanfei Kang ◽  
Paul Childerhouse ◽  
Baofeng Huo
Keyword(s):  
Supply Chain ◽  
Interpersonal Relationships ◽  
Driving Forces ◽  
Personal Communication ◽  
Supply Chain Integration ◽  
Three Dimensions ◽  
Structured Interviews ◽  
Content Type ◽  
Study Approach ◽  
Multiple Case

Purpose The purpose of this paper is to examine how interpersonal relationships (IPRs) and inter-organisational relationships (IORs) interact with each other as driving forces of supply chain integration (SCI). More specifically (the) three dimensions of IPR – personal affection, personal credibility, and personal communication – are examined in regards to how they affect inter-organisational relationships during SCI. Design/methodology/approach The research employed an exploratory multiple case study approach with four New Zealand case companies selected as the empirical basis. Data were collected through semi-structured interviews of managerial executives in relation to supply chain activities, which were triangulated with company archival data. Findings The authors found that IPRs are able to interact with IORs to influence the integration of supply chains. More specifically, IPRs influence IORs by initiating organisational relationships in the SCI context; and influences from IPR dimensions on IORs tend to be of differing magnitudes and have different evolutional paths across the whole SCI process. Originality/value This research contributes to knowledge about the roles and mechanisms through which IPRs shape and enable inter-organisational level relationships within the SCI context.

International purchasing offices in China: roles and resource/capability requirements

2015 ◽  
Vol 35 (8) ◽  
pp. 1125-1157 ◽  
Author(s):  
Marco Sartor ◽  
Guido Orzes ◽  
Guido Nassimbeni ◽  
Fu Jia ◽  
Richard Lamming
Keyword(s):  
Stable Configuration ◽  
Global Sourcing ◽  
Structured Interviews ◽  
Change Over Time ◽  
Content Type ◽  
Factors Affecting ◽  
Study Approach ◽  
Effective Performance ◽  
Multiple Case ◽  
Over Time

Purpose – The purpose of this paper is to address global sourcing organisational design through the following research questions: how do the roles performed by International Purchasing Offices (IPOs) change over time?; what are the resources/capabilities required by an IPO for an effective performance and how do they change over time?; and what are the contingent factors affecting such changes? Design/methodology/approach – The authors employed an exploratory multiple case study approach and analysed 14 Western IPOs located in China for a period between 2007 and 2012. The data were primarily collected through 34 direct, semi-structured interviews of IPO heads and sourcing managers or senior buyers. Findings – The authors identify and discuss the importance of ten roles played by IPOs and 12 required resources/capabilities. Furthermore, considering the changes that occurred to these IPOs over a five-year period (2007-2012), the authors observe three distinct evolutionary behaviours (i.e. “overall development”, “selective development”, and “stable configuration”) and highlight three contingent factors that jointly affect these behaviours (i.e. the architectural and technological complexity of the sourced items, annual volume sourced abroad, and experience in the foreign context). Originality/value – This paper contributes to the resource-based view of the firm in a global sourcing context by highlighting the resources/capabilities required by IPOs and discussing their characteristics. Furthermore, it proposes a typology of IPO micro-organisational evolutionary behaviours. Finally, it applies contingency theory and identifies three factors that might affect the evolutionary behaviours.

scholarly journals Empowering communities? Exploring roles in facilitated social enterprise

2019 ◽  
Vol 15 (1) ◽  
pp. 76-93 ◽  
Author(s):  
Eilidh Finlayson ◽  
Michael James Roy
Keyword(s):  
Social Enterprise ◽  
Participant Observation ◽  
Project Planning ◽  
Social Enterprises ◽  
Structured Interviews ◽  
Planning Stage ◽  
Content Type ◽  
Development Intervention ◽  
Study Approach

PurposeStates and development bodies are increasingly stimulating social enterprise activity in communities as an empowering social and economic development intervention. This type of development initiative is often facilitated by actors who are external to communities, and the role of community members is not clear. This paper aims to explore whether facilitated social enterprise benefits or disempowers communities.Design/methodology/approachThe focus is a case study of a project based in Scotland designed to stimulate the creation of social enterprises involved in community growing. The case study approach involved a mix of methods, including formal (semi-structured) interviews, participant observation and analysis of documentary evidence. Analysis of findings was undertaken using Muñoz and Steinerowski’s (2012) theory of social entrepreneurial behaviour.FindingsFindings suggest that social enterprise that originates outside communities and is facilitated by external actors is potentially disempowering, particularly when social enterprise development does not necessarily align with community needs. The paper reiterates findings in previous studies that certain roles in facilitated social enterprise require to be community-led. Projects that do attempt to facilitate social enterprise would benefit from community participation at the project planning stage.Originality/valueIf facilitated social enterprise is increasingly promoted as an empowering development intervention, this paper provides insight about how facilitated social enterprise occurs in practice and gives preliminary information about possible barriers to empowerment using this approach to development.

Measuring impacts of social enterprises: perspectives from Brazilians entrepreneurs and investors

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Erica Hevellin da Silva Siqueira ◽  
Adriana Bin ◽  
Rachel Cavalcanti Stefanuto
Keyword(s):  
Social Impact ◽  
Social Enterprises ◽  
Structured Interviews ◽  
Causal Inferences ◽  
Content Type ◽  
Main Research ◽  
Implementation Processes ◽  
Initial Stage ◽  
Multiple Case ◽  
The Impact

Purpose The purpose of this study is to characterize output and impact evaluation initiatives from the perspective of entrepreneurs and investors of social enterprises (SE) by highlighting their relevance, implementation processes and consequences. Design/methodology/approach This study adopted a qualitative approach through a multiple case study. This study also analyzed ten SE in five areas and three investors, using semi-structured interviews, codification and content analysis. Findings Evaluation is still at an initial stage in these businesses, and there is a gap between what the field-specific literature proposes and what firms do. Although entrepreneurs feel that evaluation is essential to demonstrate their value and confirm their purpose and impact, it is not a priority. Research limitations/implications Due to the small number of Brazilian enterprises and investors, it is impossible to generalize the results. Practical implications The results are relevant to rethink strategies, processes and methodological tools that seek to portray, more realistically and reliably, the evaluation dimensions in SE. Social implications This study highlights the risk regarding the legitimacy of social impact ventures since, without the due causal inferences, it is not easy to prove the impact they claim to achieve. This situation conducts to the weakening of the ecosystem leading to the emptying of the term impact. Originality/value The main research contributions address the methodologies, practices and evaluation routines of some Brazilian SE and their investors, presenting the characteristics, perceptions and limitations of the studied ventures.

scholarly journals Sustaining extended enterprises as a matter of institutional logics: insights from the railway sector

2020 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Maria Lammerdina Bobbink ◽  
Andreas Hartmann ◽  
Geert Dewulf
Keyword(s):  
Organizational Context ◽  
Institutional Logics ◽  
Structured Interviews ◽  
Negative Effects ◽  
Content Type ◽  
Study Approach ◽  
Business Units ◽  
Multiple Case ◽  
And Performance ◽  
Resource Coordination

Purpose This paper aims to investigate the effect of institutional logics on the intended resource coordination and integration in extended enterprises (EEs). Design/methodology/approach The qualitative multiple case study approach collected data from three EEs and their hierarchical organizational context in the restructured and privatized railway sector of the Netherlands by observing 40 meetings, conducting 31 semi-structured interviews and 9 feedback meetings and perusing organizational documents. Findings Performance and professional logics characterized the EEs and their hierarchical organizational context. Aligning these logics failed to support the resource coordination and integration in the EEs because of the logics’ resource-centric nature. The co-creation logic in one of the EEs mitigated this resource centrism by addressing the resource personifications and representations of the professional and performance logics. Business unit representatives having hierarchically overlapping organizational positions supported this change process by offering protection from resource-centric logics. Research limitations/implications The chosen research design limits the generalization of the findings but reveals new scientific and practical insights on the role of institutional logics for sustaining EEs. Practical implications The various EE business-units, but especially their contract and concession authorities, need to realize the crippling effect of resource-centric logics on sustaining an EE. Becoming aware of the resource personifications and representations of these logics can assist in addressing their negative effects. Originality/value No previous studies have empirically investigated the effect of institutional logics on the intended resource coordination and integration in EEs.

Social urbanism: public policy and place brand

2019 ◽  
Vol 12 (3) ◽  
pp. 326-337 ◽  
Author(s):  
Caroline Doyle
Keyword(s):  
Public Policy ◽  
Social Problem ◽  
Local Governments ◽  
Structured Interviews ◽  
Content Type ◽  
Study Approach ◽  
Local Stakeholders ◽  
Place Brand ◽  
The City

PurposeThis paper aims to focus on how a public policy designed to address a social problem ultimately became the place brand.Design/methodology/approachThis paper uses a qualitative case study approach focusing on the city of Medellín, Colombia. It draws from fieldwork conducted in Medellín over 2014 and 2015, including semi-structured interviews with an array of local stakeholders.FindingsThe paper concludes that local governments should be aware that the policymaking process can become part of their branding. It also shows the importance of the continual involvement of stakeholders in the place brand process to ensure it is a sustainable brand.Originality/valueThere are limited studies which focus on how a public policy designed to address a social problem ultimately becomes the place brand. This paper shows how a public policy, social urbanism, became the branding of Medellín.

Value co-creation in the B2B context: a diagnosis of knowledge management based on multiple case studies

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Andrei Bonamigo ◽  
Camila Guimarães Frech ◽  
Ana Carolina Custódio Lopes
Keyword(s):  
Empirical Studies ◽  
Structured Interviews ◽  
Content Type ◽  
Knowledge Based ◽  
Multiple Case ◽  
Multiple Case Studies ◽  
Knowledge Asymmetry ◽  
Business To Business ◽  
Practical Implications

Purpose This study aims to empirically investigate how organizations delivering services in business-to-business relations deal with the boundary paradox and knowledge asymmetry in value co-creation. Design/methodology/approach This study adopted a qualitative multiple case study strategy. Datas were gathered through 13 semi-structured interviews that were then analyzed through the content analysis. Findings The authors identified three mechanisms that organizations use to deal with the boundary paradox and two strategies to handle the knowledge asymmetry. Research limitations/implications First, no opportunities were afforded to involve more participants. Second, owning to confidentiality reasons, not all organizations provided us documents to be analyzed. Practical implications The findings guide managers in balancing the use of contracts and trust in inter-firm collaborations and fostering the learning of customers. Also, insights to protect knowledge based on the paradox of openness in value co-creation. Originality/value This study’s findings address the gap in value co-creation literature concerning the lack of empirical studies.

The moderating role of remote work in the relationship between organizational culture and OCB: case studies from the financial sector

2022 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Zoltán Krajcsák ◽  
Anita Kozák
Keyword(s):  
Organizational Culture ◽  
Organizational Citizenship Behavior ◽  
Financial Sector ◽  
Three Dimensions ◽  
Citizenship Behavior ◽  
Remote Work ◽  
Structured Interviews ◽  
Home Office ◽  
Content Type ◽  
Study Approach

PurposeThe purpose of this article is to show how remote working affects employees' organizational citizenship behavior (OCB).Design/methodology/approachThe authors conducted research on organizations in the financial sector, as this segment was able to easily adapt to the challenges of remote working and teleworking. They used the case study approach: they analyzed organizational documents and management communications related to crisis management back to March 2020, when the pandemic started in Hungary, and conducted semi-structured interviews with managers and subordinates.FindingsThe results highlighted that the dominant organizational culture determines the effects of remote working on OCB. In organizations with a dominant market culture, OCB has changed the least because of the home office, with only a decline in the dimension of civic virtue. In organizations with a dominant clan culture, conscientiousness decreased, while the other three dimensions increased. The dominant hierarchy culture reacted the most unfavorably, excluding the dimension of courtesy, as all dimensions decreased.Originality/valueThe study shows how the pandemic and working in home office have changed the dimensions of OCB in different organizational cultures.

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