The CM Window in Haryana: A Landmark Initiative for Grievance Redressal

Bhupeshwar Dayal; Rajvir Dhaka

doi:10.1177/00195561211056412

The CM Window in Haryana: A Landmark Initiative for Grievance Redressal

Indian Journal of Public Administration ◽

10.1177/00195561211056412 ◽

2021 ◽

Vol 67 (4) ◽

pp. 587-607

Author(s):

Bhupeshwar Dayal ◽

Rajvir Dhaka

Keyword(s):

The State ◽

State Governments ◽

The Government ◽

Insight Into

Grievance redressal is often a general administrative exercise which is adopted by various state governments and agencies with varying degrees of commitment and efficacy. An ideal redressal mechanism aims at safeguarding degrees against official apathy, corruption and systemic aberrations. It also implicitly acts as a deterrent to erring agencies and functionaries as well as sets a benchmark for a higher executive’s oversight to peoples’ complaints. A revisit to the course and manner of this hitherto routine exercise reveals that the functional and effectual system for addressing people’s grievances has to include a mechanism which is specific as well as achievable and includes a procedure for measurable performance. The CM Window initiative of the Government of Haryana has set its sight at unrestricted grievance redressal across departments and geographical spreads of the state through a process of decentralised complaint recording, prompt solutions and centralised monitoring at the highest level. This article offers a closer insight into the focus, working, effectiveness and limitations of the ambitious exercise to ameliorate citizens’ hardships.

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People’s Movement in Odisha: An Assessment

Indian Journal of Public Administration ◽

10.1177/0019556117699744 ◽

2017 ◽

Vol 63 (2) ◽

pp. 265-283

Author(s):

Subhendu Ranjan Raj

Keyword(s):

Human Rights ◽

Large Scale ◽

Civil Disobedience ◽

The State ◽

State Governments ◽

Growth Strategies ◽

Protest Movements ◽

The People ◽

The Government ◽

Set Up

Development process in Odisha (before 2011 Orissa) may have led to progress but has also resulted in large-scale dispossession of land, homesteads, forests and also denial of livelihood and human rights. In Odisha as the requirements of development increase, the arena of contestation between the state/corporate entities and the people has correspondingly multiplied because the paradigm of contemporary model of growth is not sustainable and leads to irreparable ecological/environmental costs. It has engendered many people’s movements. Struggles in rural Odisha have increasingly focused on proactively stopping of projects, mining, forcible land, forest and water acquisition fallouts from government/corporate sector. Contemporaneously, such people’s movements are happening in Kashipur, Kalinga Nagar, Jagatsinghpur, Lanjigarh, etc. They have not gained much success in achieving their objectives. However, the people’s movement of Baliapal in Odisha is acknowledged as a success. It stopped the central and state governments from bulldozing resistance to set up a National Missile Testing Range in an agriculturally rich area in the mid-1980s by displacing some lakhs of people of their land, homesteads, agricultural production, forests and entitlements. A sustained struggle for 12 years against the state by using Gandhian methods of peaceful civil disobedience movement ultimately won and the government was forced to abandon its project. As uneven growth strategies sharpen, the threats to people’s human rights, natural resources, ecology and subsistence are deepening. Peaceful and non-violent protest movements like Baliapal may be emulated in the years ahead.

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American Democracy Reconsidered: Part I

British Journal of Political Science ◽

10.1017/s0007123400007675 ◽

1973 ◽

Vol 3 (1) ◽

pp. 1-28 ◽

Cited By ~ 28

Author(s):

L. J. Sharpe

Keyword(s):

United States ◽

The United States ◽

National Government ◽

The State ◽

City Government ◽

State Governments ◽

American Democracy ◽

The People ◽

The Government ◽

The One

In his celebrated study of American democracy written in 1888, Lord Bryce reserved his most condemnatory reflections for city government and in a muchquoted passage asserted: ‘There is no denying that the government of cities is the one conspicuous failure of the United States. The deficiencies of the National government tell but little for evil on the welfare of the people. The faults of the State governments are insignificant compared with the extravagance, corruption and mismanagement which mark the administration of most of the great cities'sangeetha.

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Urban poverty in India: Issues and perspectives in development

Social Change ◽

10.1177/004908570003000202 ◽

2000 ◽

Vol 30 (1-2) ◽

pp. 8-32 ◽

Cited By ~ 1

Author(s):

Amitabh Kundu

Keyword(s):

Credit Rating ◽

Urban Poverty ◽

Rural Poverty ◽

State Level ◽

The State ◽

Constitutional Amendment ◽

State Governments ◽

Rural And Urban ◽

Urban Settlements ◽

The Government

The present paper examines the trends in rural and urban poverty, analyses the interstate variations and explains these in terms of socio-economic factors. It shows that rural poverty declines smoothly with economic development, which unfortunately is not the case with urban poverty. The availability of water supply, toilets and electricity, that are not explicitly incorporated in the official definition of poverty, has also been analysed at the state level as also across size class of urban settlements. It is argued that the small and medium towns have a weak and unstable economic base. As a consequence, most of these are not in a position to generate funds to provide civic services to all sections of population. These towns, particularly those located in less developed states, should, therefore, be the major concern of government policy. Further, overviewing the changing system of governance, it argues that the seventy-fourth Constitutional Amendment, has not succeeded in genuine empowerment of civic bodies. The power now seems to have shifted from the state governments to the financial institutions, international donors and credit rating agencies. Finally, the capacity of the government to generate employment directly through anti-poverty programmes would remain limited. The paper, therefore, recommends that the anti-poverty programmes should primarily be focussed on provision of basic amenities.

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Usage of quotas in the state budget: A case study of Karnataka in India

Disability Studies Quarterly ◽

10.18061/dsq.v29i1.169 ◽

2009 ◽

Vol 29 (1) ◽

Cited By ~ 2

Author(s):

Pradeep Kumar

Keyword(s):

Safety Net ◽

The State ◽

State Governments ◽

Font Size ◽

Poverty Eradication ◽

State Budget ◽

Persons With Disabilities ◽

Development Agenda ◽

The Government

<span style="font-size: 12pt; font-family: Arial;">Persons with disabilities constitute nearly ten percent of the population of India, and the Persons with Disabilities Act of 1995 allocates 3% quota in all poverty alleviation programmes and schemes of the government. Though the system of quota has a legislative mandate to be used as a safety net, many studies have indicated that the state governments have failed in implementing the same in the case of people with disabilities. Karnataka has been one of the most progressive states in mainstreaming disability into the development agenda of the state, and through a democratic process of "participatory governance" it has ensured that the allocation of 3% quota is successfully implemented in all the poverty eradication programmes of the state.</span>

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Public trust in state governments in India: Who are more confident and what makes them confident about the government?

Asian Journal of Comparative Politics ◽

10.1177/2057891119898763 ◽

2020 ◽

pp. 205789111989876

Author(s):

Deepak Kumar ◽

Bhanu Pratap ◽

Archana Aggarwal

Keyword(s):

Socioeconomic Status ◽

State Government ◽

Low Socioeconomic Status ◽

Low Income ◽

Good Governance ◽

Public Trust ◽

Social Benefit ◽

The State ◽

State Governments ◽

The Government

Public trust in government is crucial for good governance, encompassing economic and social development of the region in a representative democratic setup. This study uses India Human Development Survey (2004–2005 and 2011–2012) data to examine the changing pattern of household confidence in state governments in India. Using a logit model analysis, we examine how the level of household confidence in the state government changes with households’ socioeconomic status, personal experiences, and benefits received from government programs and direct social benefit schemes. We find that households with a low socioeconomic status (such as Scheduled Castes/Scheduled Tribes, and low-income and less educated households) are more likely to trust the state government. In addition, households that have had a positive experience or have received benefits from a government program and/or social scheme are more likely to exhibit high levels of trust in the state government. We also find that residents of less developed states are more likely to have high levels of trust in their state government than residents of highly developed states.

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The Bajaj Lockout

Vikalpa The Journal for Decision Makers ◽

10.1177/0256090919890107 ◽

1989 ◽

Vol 14 (1) ◽

pp. 47-50

Author(s):

Manik Kher

Keyword(s):

Regional Development ◽

Economic Advantage ◽

The State ◽

Labour Cost ◽

State Governments ◽

Strategy Of Development ◽

The Government ◽

The Times ◽

Important Objective

The Government of India is committed to bring about a balanced regional development. In pursuit of this important objective, the government has been granting new industrial licences only if the new projects are located in the "no industry" districts of backward regions. While the objectives and strategy of development of backward regions are unexceptional, the implementation of this strategy poses many problems. A modern plant located in an underdeveloped part of the country faces many operational problems. It is not easy for managements to train personnel there to operate and maintain modern machines based on the latest technology. There is a great reluctance on the part of qualified managers and workers to accept positions in such locations given their non-existent infrastructure. The only economic advantage of locating plants in backward regions is the reduction in labour cost and the hefty subsidies received from the central and state governments. For successfully implementing the strategy of developing backward regions, it is imperative that both the central and the state governments assist the managements in developing the necessary infrastructure and maintaining cordial relations with their employees. The Waluj plant case highlights these problems and triggers thinking on the action that needs to be taken. Vikalpa is thankful to Manik Kher of The Times Research Foundation, Pune, for the case.

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Factor Influencing the Intention to Use E-Collection System in State-Owned Tertiary Institutions in Nigeria

Throughput Accounting in a Hyperconnected World - Advances in Finance, Accounting, and Economics ◽

10.4018/978-1-5225-7712-6.ch001 ◽

2019 ◽

pp. 1-26 ◽

Cited By ~ 1

Author(s):

Sulaiman Haruna ◽

Normalini Md Kassim

Keyword(s):

Technology Acceptance ◽

State Government ◽

The State ◽

State Governments ◽

Collection System ◽

Tertiary Institutions ◽

Revenue Collection ◽

Computer Based ◽

The Government ◽

Acceptance Model

The absence of effective and adequate means of revenue generation as well as collection in Nigeria has necessitated the federal government to introduce and adopt Treasury Single Account (TSA) through the full implementation of e-payment and e-collection system. This has also obliged the state governments across the country to adopt the TSA system. The e-collection system is a computer-based revenue collection system designed to improve the effectiveness and efficiency of revenue collection through electronic means in order to prevent fund shortages and cash leaks within the government sectors. In this chapter, technology acceptance model (TAM), computer self-efficacy, and subjective norm were adopted to examine the level of preparedness of accounting staff of state-owned tertiary institutions with respect to their intentions to use the e-collection system. It is expected that the findings of this study would be used by policymakers at the state government level to further support the efforts towards effective implementation of TSA in Nigerian tertiary institutions.

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Extracts from Department of Aboriginal Affairs Annual Report 1977-78

The Aboriginal Child at School ◽

10.1017/s0310582200010531 ◽

1979 ◽

Vol 7 (3) ◽

pp. 59-61

Keyword(s):

Annual Report ◽

Aboriginal People ◽

The State ◽

Department Of Education ◽

State Governments ◽

Aboriginal Communities ◽

National Policies ◽

The Government ◽

State Of Affairs ◽

General Community

Because of the need to establish clearly the Department’s co-ordinating responsibilities in relation to both Commonwealth functional departments and State governments, the Department’s functional statement in the Administrative Arrangements Order was revised and now reads: The development, in consultation with the Aboriginal people, of national policies directed to the advancement of the Aboriginal people, the administration of those policies, and the co-ordination of programs.A functional statement for Regional Offices was approved. This gives priority to field officers being the means of effective consultation with Aboriginal communities, keeping the Government informed of the state of affairs in Aboriginal communities, and stimulating, co-ordinating and monitoring the activities of all agencies providing services to communities.The Department will require officers, both Aboriginal and non-Aboriginal, of rare commitment and versatility to carry out these functions.The Department, with the advice and assistance of the Commonwealth Department of Education, is concerned to ensure that, at all levels of education, opportunities and programs are available to Aboriginals which are appropriate to their needs and in no way inferior to those available to the general community.

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Whether or Not to Disinvest: The Case of Gujarat State Fertilizers & Chemicals Limited

Asian Case Research Journal ◽

10.1142/s0218927507000989 ◽

2007 ◽

Vol 11 (02) ◽

pp. 347-366

Author(s):

Ravindra H. Dholakia ◽

Shailesh Gandhi

Keyword(s):

Financial Performance ◽

State Government ◽

Active Role ◽

The State ◽

Expert Committee ◽

State Governments ◽

Gujarat State ◽

Agricultural Growth ◽

The Government ◽

First Time

India became independent in 1947. Its central planning model emphasized the development of core sectors of Indian economy through Public Sector Undertakings (PSUs). PSUs played an active role in economic development for more than four decades. The process of liberalization and globalization began in 1991. The Central and State Governments initiated process of disinvestment and decontrol in various PSUs. Gujarat State Fertilizers & Chemicals Limited (GSFC) was one of such PSUs. It was promoted in 1962 by the State Government of Gujarat (GoG) with its 49% equity share, as a joint sector fertilizer company. The objective of the Government was to promote agricultural growth by providing chemical fertilizers and other inputs along with extension services to the farmers. Over the years, it diversified into industrial products. It was also instrumental in promotion of other PSUs in Gujarat through equity participation. It had a strong brand image among the farmers. In 2004, GoG appointed an Expert Committee (EC) to review the performance and sustainability of various PSUs in the State of Gujarat including GSFC and to recommend whether or not the Government should continue to hold its investment in them. The task of EC in providing recommendations on GSFC was very challenging because GSFC incurred losses for the first time during 2000–1 to 2002–3 since its inception but showed dramatic turnaround in 2003–4 and further improved its financial performance in 2004–5 and 2005–6. EC had to reassess the developmental role of GSFC and the need for GoG to continue its involvement. It had to assess the sustainability of improved financial performance in future and decide whether or not GoG should disinvest its stake.

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Agriculture Bill 2020: An Apolitical Analysis

International Journal of Advanced Research in Science, Communication and Technology ◽

10.48175/ijarsct-1090 ◽

2021 ◽

pp. 37-41

Author(s):

Prasanta Mujrai

Keyword(s):

Federal Government ◽

Central Government ◽

The State ◽

Agricultural Products ◽

Legal Action ◽

State Governments ◽

Online Purchases ◽

Farming Community ◽

The Government ◽

State List

The government recently passed a bill. Outside of the physical boundaries of each state's APMC markets, it enables intra-state and multi-state exchanges of agricultural products. Only under exceptional circumstances does the federal government have the authority to control the supply of specific foods. The following are the goals of APMCs: To control the sale of agricultural products. Agriculture marketing development is restricted by APMCs in the following ways: By limiting the number of people who are allowed to purchase. The growth of private markets is stifled. The practice of selling directly to companies and retail customers is being phased out. Promoting online purchases is not a good idea. Market yards' specific properties are governed by trade committees established under state APMC Acts. This Ordinance mandates that farmers' produce be sold both intra-state and inter-state. State governments do not allow market fees, cess, or levies in the form of additional taxes. In exceptional circumstances, the central government can use this Ordinance to control the supply of cereals, pulses, potatoes, onions, edible oilseeds, and oils. Farmers struggled to defend MSPs, or minimum support rates, which they believed would be impacted by the new legislation. Just 6% of the farming community sell their goods at MSP prices, according to statistics. Since agriculture is on the State List, the Central will be unable to pass any legislation in this region. Punjab and Rajasthan are considering taking legal action to extend their APMC mandi yards' boundaries. The lost revenue from mandi fees and taxes is also a problem for states.

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