The use of service channels by citizens in the Netherlands: implications for multi-channel management

2008 ◽  
Vol 74 (1) ◽  
pp. 95-110 ◽  
Author(s):  
Willem Pieterson ◽  
Wolfgang Ebbers
Keyword(s):  
Empirical Studies ◽  
Management Strategies ◽  
Personal Characteristics ◽  
Channel Management ◽  
Service Channel ◽  
Channel Integration ◽  
Governmental Organizations ◽  
Traditional Service ◽  
Different Characteristics ◽  
Service Channels

Many governmental organizations are changing their service channel management strategies to multi-channel management. However, very few empirical studies exist that explore how these multi-channel strategies should be shaped. In this article we test a number of hypotheses on citizens' channel use behaviour and the determinants of this behaviour. Further, we take into account the differences between citizens with and without a personal computer. In our conclusions we call for multi-channel strategies that do not only incorporate the features of service channels and the front—back office integration, but also deal with personal characteristics and task characteristics. Further, digital divide issues still influence channel usage by citizens, so it is necessary to keep all channels open for citizens. Finally, our study reveals that multi-channelling is a very complex subject on which research is still in its infancy. Points for practitioners • Multi-channel management may benefit most from channel integration. • Channels have different characteristics that render them suitable for different (parts of) services. • Computer `have-nots' still rely on traditional service channels, so these should remain accessible.

Interactions with e-government, new digital media and traditional channel choices: citizen-initiated factors

2014 ◽  
Vol 8 (3) ◽  
pp. 398-419 ◽  
Author(s):  
Christopher Reddick ◽  
Leonidas Anthopoulos
Keyword(s):  
Statistical Analysis ◽  
Digital Divide ◽  
Digital Media ◽  
Developed Country ◽  
Content Type ◽  
Service Channel ◽  
Channel Choice ◽  
Traditional Service ◽  
Level Of Selection ◽  
Service Channels

Purpose – This paper aims to examine the factors that can predict citizen-initiated contact with e-government as an attempt to identify important differences between service channel selections. Although more than two decades have passed since the initiation of e-government, digital channel choice is still being questioned, compared to traditional channels, and the level of selection with channels is being investigated. Design/methodology/approach – This study states three research questions that are answered through a literature review and statistical analysis of a survey in a developed country. More specifically, it identifies the factors that impact channel choice and validates them with survey results. To this end, this paper utilizes data from a national Canadian survey, where citizens empirically evaluated their channel choice – e-government, new digital media and traditional service channels – for government contacts. Findings – Statistical analysis over this data return valuable findings such as that the e-government channel is more appropriate for information collection, whereas traditional service channels are more likely to establish individual problem solving. Moreover, the digital divide appears to have an impact on citizen channel choice. Furthermore, digitally literate citizens who are aware of privacy issues are more likely to use new digital media. Finally, citizens are quite satisfied from their new digital media experience, but are not as satisfied with their traditional contact experience. Originality/value – These outcomes show that e-government obstacles regarding digital divide, trust and efficiency remain active and have to be addressed more carefully by governments. This study shows that e-government and new digital media are not simple channel choices, but are complex in public service delivery. These outcomes confirm the significance of channel choice for transforming government, as e-government appears to be a part of a broader channel choice agenda.

A model to account for the consequences of host nutrition on the outcome of gastrointestinal parasitism in sheep: model evaluation

Parasitology ◽  
2007 ◽  
Vol 134 (9) ◽  
pp. 1279-1289 ◽  
Author(s):  
D. VAGENAS ◽  
S. C. BISHOP ◽  
I. KYRIAZAKIS
Keyword(s):  
Mathematical Model ◽  
Worm Burden ◽  
Management Strategies ◽  
Sensitivity Analyses ◽  
Sheep Model ◽  
Host Nutrition ◽  
Gastrointestinal Parasitism ◽  
Different Characteristics ◽  
Nutritional Strategies ◽  
Different Levels

SUMMARYThis paper describes sensitivity analyses and expectations obtained from a mathematical model developed to account for the effects of host nutrition on the consequences of gastrointestinal parasitism in sheep. The scenarios explored included different levels of parasitic challenge at different planes of nutrition, for hosts differing only in their characteristics for growth. The model was able to predict the consequences of host nutrition on the outcome of parasitism, in terms of worm burden, number of eggs excreted per gram faeces and animal performance. The model outputs predict that conclusions on the ability of hosts of different characteristics for growth to cope with parasitism (i.e. resistance) depend on the plane of nutrition. Furthermore, differences in the growth rate of sheep, on their own, are not sufficient to account for differences in the observed resistance of animals. The model forms the basis for evaluating the consequences of differing management strategies and environments, such as breeding for certain traits associated with resistance and nutritional strategies, on the consequences of gastrointestinal parasitism on sheep.

scholarly journals Transnational sustainability certification for the bioeconomy? Patterns and discourse coalitions of resistance and alternatives in biomass exporting regions

2021 ◽  
Vol 11 (1) ◽  
Author(s):  
Thomas Vogelpohl
Keyword(s):  
Empirical Studies ◽  
General Pattern ◽  
New Paradigm ◽  
Public And Private ◽  
Governmental Organizations ◽  
Non Governmental Organizations ◽  
Political Economies ◽  
The Individual ◽  
Sustainability Standards ◽  
Discourse Coalitions

AbstractThe bioeconomy is nowadays widely proclaimed by governments and corporations around the world as a new paradigm for a sustainable economy. Essentially, it broadly denotes the promotion, development and establishment of the use of biogenic resources in diverse kinds of industrial technologies, production processes and products. Yet, in order for the bioeconomy to be sustainable, it has to be assured that these biogenic resources are sourced sustainably. In the last 30 years, transnational sustainability certification (TSC) has established itself as a popular instrument in this context, for example in the case of European biofuels sustainability regulation. In the last decade or so, however, TSC initiatives in several biomass production sectors like palm oil, soy, fruits, aquaculture or fisheries—mostly initiated by non-governmental organizations (NGOs) and corporations from the Global North—are increasingly met with resistance from actors from the resource-producing countries, mostly located in the Global South. Issues brought up in this context concern their lack of legitimacy and respect for national regulatory sovereignty and conflicting priorities in terms of sustainable development. Consequently, governmental and corporate actors from the resource-producing countries have developed sustainability standards that now at least partly compete with TSC. Against this background, this contribution investigates this apparent dilemma of biomass certification by taking stock of existing TSC initiatives and territorial responses to them in several sectors of the bioeconomy in order to discover general patterns and dynamics of transnational biomass sustainability certification. This analysis is based on a review of existing empirical studies on these issues as well as on conceptual literature on discourse coalitions and transnational hybrid governance for the classification of the different aspects and developments in the individual sectors. Results show that TSC is indeed challenged in all sectors around story lines of sovereignty and sustainability, employed by closely associated state and industry actors in the specific context of the prevalent state-industry relations and the practices and institutions of the respective international political economies. Beyond this general pattern, these alternative systems take on different shapes and complex relations between transnational and territorial sustainability governance emerge that are not always antagonistic, but also exist in parallel or even complementarily and involve various hybrid configurations of public and private actors. Overall, this casts some doubt on the potential of TSC as an instrument to safeguard the sustainability of the bioeconomy and shows one of its potential pitfalls, which is reflected upon in the conclusion.

scholarly journals Challenge Management of Banking Services – with Special Reference to Virtual Banking Service Challenges

2020 ◽  
Vol 7 (3) ◽  
pp. 57-66
Author(s):  
J Shifa Fathima
Keyword(s):  
Credit Card ◽  
Management Strategies ◽  
Internet Banking ◽  
Banking Services ◽  
Service Channel ◽  
Online Transactions ◽  
Secondary Sources ◽  
Banking Service ◽  
Wide Range ◽  
Degree Of Satisfaction

The Indian Banking industry is seeing an exceptional challenge. To remain ahead, banks are thinking of plenty of services to draw customers. Services including 24-hours banking, Service at entryway step, Telephone banking, Internet banking, Extended Business Hours (EBH), Speedy handling are just a couple to mention. The larger piece of the present bank transactions happens elsewhere other than in-branch premises. This shows the growth of “virtual” banks in India. With accommodation, speed, productivity, and adequacy, these virtual banks, as a result, have opened up another universe of conceivable outcomes and brought major changes in giving a wide scope of services. Virtual banks are presently observed as a response to the challenge of planning another service channel that is completely secure, useful, and which customers can promptly figure out how to utilize and confide in it. (Aladwani, A, M.) Virtual banking, an amazing “esteem included” instrument, has become the point of convergence for banks to attract and hold customers. However, the point of these services is to satisfy customers; there is a need to comprehend customer mindfulness, observation, and significantly the degree of satisfaction. Virtual banking is a transporter that licenses customers to access and do economic transactions on their financial foundation obligations from their web empowered PC systems with net association with banks’ web locales whenever 24 Hours. Banks assume a vital job in advancing online businesses. Even though V-customers have the alternative of money down, which is by all accounts secure reliable, still there is an inclination for the V-payment plans, which must be given through banks. Banks go about as solid and dependable go-betweens in online transactions, and they give an intense opening in the online business. At present, banks have V-payment systems like Internet banking, electronic fund transfers (NEFT/RTGS), plastic money (credit card and debit card), and portable banking. These systems give payment to online transactions like the online acquisition of items, versatile revives, lodging booking, ticket booking, and so forth by considering a wide range of safety efforts. For the genuine working of these V-services, the need for able frameworks is an unavoidable element. Reserve Bank of India is observing and inspecting the legitimate and different requirements of V-Banking on persistent bases to guarantee that V-banking would create on sound lines, and V-Banking related challenges would not represent a risk to financial dependability. Hence, the present study is on the challenges of Virtual banking services in its challenge management strategies and the study based on secondary sources of data.

Simulation of COVID-19 indoor emissions from coughing and breathing with air conditioning and mask protection effects

2021 ◽  
pp. 1420326X2110395 ◽  
Author(s):  
Carlo Cravero ◽  
Davide Marsano
Keyword(s):  
Air Conditioning ◽  
Vaccination Campaign ◽  
Ventilation System ◽  
Management Strategies ◽  
Air Conditioning System ◽  
Beneficial Effects ◽  
Mass Vaccination Campaign ◽  
Future Events ◽  
System Configurations ◽  
Different Characteristics

The COVID-19 infection has emerged as a disruptive pandemic at worldwide level. The study of the mechanism of contagion is one of the greatest challenges before a mass vaccination campaign that would protect populations. The study can support the development of knowledge and tools to develop possible strategies for containing its spread in future events. The saliva droplet aerosol expelled during breathing or coughing is the main cause for the propagation of the SARS-Cov-2. In this work, a URANS CFD approach was used to simulate the dispersion from the mouth of these particles in closed environments. The air conditioning system was considered. The conditions were varied to determine their impact on the diffusion of the aerosol. Lagrangian and Eulerian numerical approaches were used to model the coughing and the breathing events. These were validated with the puff theory, numerical and experimental results. A realistic case of a meeting room with two persons was simulated. Different characteristics of the expulsed aerosols and different ventilation system configurations were considered to demonstrate how these simulations can support management strategies for indoor occupation. Finally, the effect of the protective mask was introduced to quantify its beneficial effects to support safe indoor occupation.

Differential analysis of adaptation strategies of flyin-fly-out staff after exposure to various factors of a professional environment

2020 ◽  
Author(s):  
Ya. A. Korneeva ◽  
N. N. Simonova
Keyword(s):  
Oil And Gas ◽  
Empirical Studies ◽  
Statistical Processing ◽  
Personal Characteristics ◽  
Gas Production ◽  
Adaptation Strategies ◽  
Differential Analysis ◽  
Physical And Mental Health ◽  
Oil And Gas Production ◽  
Holistic Management

The article presents a differential analysis of the adaptation strategies of fly-in-fly-out personnel. The study involved 359 fly-in-fly-out workers operating in the south and north of Russia. Empirical material was collected through five scientific expeditions in the fields of diamond, oil and gas production, the construction of gas pipelines, the construction of a bridge and an offshore oil platform. Research methods are questioning, psychophysiological and psychological testing aimed at the diagnosis of functional conditions and personal characteristics of the staff. Statistical processing was carried out using descriptive statistics and Pearson’s X2. In the framework of this work, we proceed from the understanding of adaptation strategies as the holistic management of an employee by his ergatic system, aimed at maintaining the necessary level of working capacity and functional state in the process of fulfilling professional duties in various conditions while preserving the employee’s physical and mental health, and considered for a long completed period of time . The study revealed the prevailing types of adaptation strategies (economical and emergency) among representatives of various industries and depending on the region where the industrial facility is located. The study was carried out in continuation of the empirical studies series on the socioenvironmental professional adaptation of fly-in-fly-out personnel.

Evolution and Adaptation of Forest and Crop Pathogens in the Anthropocene

2020 ◽  
pp. PHYTO-08-20-035
Author(s):  
Pauline Hessenauer ◽  
Nicolas Feau ◽  
Upinder Gill ◽  
Benjamin Schwessinger ◽  
Gurcharn S. Brar ◽  
...  
Keyword(s):  
Population Genomics ◽  
Production Systems ◽  
Management Strategies ◽  
Forest Trees ◽  
Forest Production ◽  
Population Genomic ◽  
Genomic Studies ◽  
Pathogen Populations ◽  
Different Characteristics ◽  
Global Food

Anthropocene marks the era when human activity is making a significant impact on earth, its ecological and biogeographical systems. The domestication and intensification of agricultural and forest production systems have had a large impact on plant and tree health. Some pathogens benefitted from these human activities and have evolved and adapted in response to the expansion of crop and forest systems, resulting in global outbreaks. Global pathogen genomics data including population genomics and high-quality reference assemblies are crucial for understanding the evolution and adaptation of pathogens. Crops and forest trees have remarkably different characteristics, such as reproductive time and the level of domestication. They also have different production systems for disease management with more intensive management in crops than forest trees. By comparing and contrasting results from pathogen population genomic studies done on widely different agricultural and forest production systems, we can improve our understanding of pathogen evolution and adaptation to different selection pressures. We find that in spite of these differences, similar processes such as hybridization, host jumps, selection, specialization, and clonal expansion are shaping the pathogen populations in both crops and forest trees. We propose some solutions to reduce these impacts and lower the probability of global pathogen outbreaks so that we can envision better management strategies to sustain global food production as well as ecosystem services.

Recovery and the Work–Family Interface

2015 ◽  
Author(s):  
Sabine Sonnentag ◽  
Dana Unger ◽  
Elisabeth Rothe
Keyword(s):  
Empirical Studies ◽  
Management Strategies ◽  
Future Research ◽  
Work Family Conflict ◽  
Recovery Processes ◽  
Work Conflict ◽  
Recovery Experiences ◽  
Work Family ◽  
Sport And Exercise ◽  
The Relationship

Recovery after work is essential in order to stay energetic when facing work demands. This chapter discusses how unwinding and restoration processes after work relate to experiences at the work–family interface. Empirical studies have shown that specific activities (e.g., sport and exercise) and experiences (e.g., psychological detachment from work during nonwork time) are important to achieve recovery. Boundary management strategies at the work–family interface (e.g., a preference for segmentation) predict recovery experiences. Moreover, recovery experiences moderate the relationship between work–family conflict (particularly family-to-work conflict) and strain outcomes. This chapter presents directions for future research and highlights practical implications by describing what individuals, families, and organizations can do in order to foster recovery processes.

Using Semantic Web Services in E-Banking Solutions

2009 ◽  
pp. 336-352
Author(s):  
Laurent Cicurel ◽  
José Luis Bas Uribe ◽  
Sergio Bellido Gonzalez ◽  
Jesús Contreras ◽  
José-Manuel López-Cobo ◽  
...  
Keyword(s):  
Web Services ◽  
Semantic Web ◽  
Portfolio Management ◽  
Service Oriented Architecture ◽  
Management Strategies ◽  
Public Access ◽  
Third Party ◽  
Semantic Web Services ◽  
Traditional Service ◽  
Service Oriented

Offering public access to efficient transactional stock market functionalities is of interest to all banks and bank users. Traditional service oriented architecture (SOA) technology succeeds at providing reasonable, good Web-based brokerage solutions, but may lack extensibility possibilities. By introducing Semantic Web Services (SWS) as a way to integrate third party services from distributed service providers, we propose in this chapter an innovative way to offer online real-time solutions that are easy-to-use for customers. The combined use of ontologies and SWS allows different users to define their own portfolio management strategies regardless of the information provider. In deed the semantic layer is a powerful way to integrate the information of many providers in an easy way. With due regard for more development of security technological issues, research on SWS has shown that the deployment of the technology in commercial solutions is within sight.

Multiple channel queues in heavy traffic. I

1970 ◽  
Vol 2 (01) ◽  
pp. 150-177 ◽  
Author(s):  
Donald L. Iglehart ◽  
Ward Whitt
Keyword(s):  
Heavy Traffic ◽  
Arrival Rate ◽  
Standard System ◽  
Interarrival Time ◽  
Service Rate ◽  
Service Channel ◽  
Multiple Channel ◽  
System A ◽  
The Mean ◽  
Service Channels

The queueing systems considered in this paper consist of r independent arrival channels and s independent service channels, where as usual the arrival and service channels are independent. Arriving customers form a single queue and are served in the order of their arrival without defections. We shall treat two distinct modes of operation for the service channels. In the standard system a waiting customer is assigned to the first available service channel and the servers (servers ≡ service channels) are shut off when they are idle. Thus the classical GI/G/s system is a special case of our standard system. In the modified system a waiting customer is assigned to the service channel that can complete his service first and the servers are not shut off when they are idle. While the modified system is of some interest in its own right, we introduce it primarily as an analytical tool. Let λ i denote the arrival rate (reciprocal of the mean interarrival time) in the ith arrival channel and μ j the service rate (reciprocal of the mean service time) in the jth service channel. Then is the total arrival rate to the system and is the maximum service rate of the system. As a measure of congestion we define the traffic intensity ρ = λ/μ.

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