scholarly journals Communicating Through a Pandemic: Insights on Crisis Communication from Steel Authority of India Limited, Rourkela Steel Plant

2021 ◽  
Vol 46 (3) ◽  
pp. 166-176
Author(s):  
Dipak Chattaraj ◽  
Seemita Mohanty ◽  
Archana Satpathy
Keyword(s):  
Crisis Communication ◽  
Communication Channels ◽  
Mobile App ◽  
Steel Plant ◽  
Manufacturing Industries ◽  
Executive Summary ◽  
Communication Environment ◽  
Clear Communication ◽  
Online Format ◽  
High Level

Executive Summary The year 2020 will go down in the annals of history as the year of COVID-19, the year the whole world was left devastated. Even in 2021, countries are being ravaged by the virus, with no immediate end in sight. In fast-moving and uncertain situations, leaders face many questions for which they might not have any answers ( Argenti, 2020 ). Therefore, the question is how leaders can manage the communication environment with clarity, consistency and empathy during this period of extreme disruption ( Glinska, 2020 ). Crisis communication is generally defined as the accumulation and dissemination of information during crisis situations to alleviate the severity of the crisis. This study outlines and analyses the communication strategies and measures adopted by the management of one of the biggest manufacturing industries of the country, the Steel Authority of India Limited, Rourkela Steel Plant (RSP), during this ongoing COVID-19 crisis. A survey on the efficacy of the communication measures adopted by the management was conducted on 345 employees. The results showed a high level of support for all the implemented communication measures. Yet employees at the junior level articulated a need for better communication exchange with the top management. They perceived their voices as going unheard and sought additional communication channels connecting them to the highest authority. Considering the feedback received from the employees, additional communication measures were adopted. RSP’s Mass Contact Exercise was revived in an online format. A mobile app was developed containing all information and guidelines that an employee would need regarding precautions, prevention, testing and treatment of COVID-19. Quick and clear communication at every juncture let RSP tide through arguably the toughest pandemic period. Thus, it should always be ensured that appropriate communication channels are effectively implemented for vital information to reach every corner of the organization.

scholarly journals DEVELOPMENT OF A MOBILE APPLICATION FOR LEARNING THE KAZAKH LANGUAGE

2020 ◽  
Vol 72 (4) ◽  
pp. 208-213
Author(s):  
S.K. Kozhakhmet ◽  
◽  
E.P. Makashev ◽  
K.S. Dalbekova ◽  
A.K. Iskakova ◽  
...  
Keyword(s):  
Distance Learning ◽  
Mobile Applications ◽  
Mobile Application ◽  
Mobile App ◽  
Free Time ◽  
Educational Application ◽  
Speed Up ◽  
High Level ◽  
User Knowledge ◽  
Day By Day

During the research, a mobile educational application was developed. Using a mobile app is a key tool for improving user knowledge. The app helps users to study without a teacher in their free time. The app was built using the Xcode IDE. The optional quiz includes many features such as reading, grammar, verbs, and speaking. This will be of great help for users who want to learn more Kazakh. The Kazakh language is developing rapidly. Therefore, the pace of learning the Kazakh language is growing day by day. Currently, it is beneficial to use mobile applications related to distance learning. The application helps to learn the Kazakh language anytime, anywhere. The grammar of the Kazakh language is more complex than other languages. With this in mind, each section of the appendix describes the rules of 1-2 grammars. At the end of each section there is a set of dictionaries to speed up the construction of user sentences. That is, the user who has passed all the sections speaks the Kazakh language at a high level.

scholarly journals Social Media for Crisis Communication in the Coronavirus (COVID-19) Outbreak: A Study of NCDC

2021 ◽  
Vol 14 (2 (40)) ◽  
pp. 45-69
Author(s):  
Beryl EHONDOR ◽  
Christiana UNAKALAMBA
Keyword(s):  
Social Media ◽  
Crisis Communication ◽  
Media Use ◽  
Public Awareness ◽  
Study Data ◽  
Communication Policy ◽  
Crisis Communications ◽  
Social Media Use ◽  
Health Crisis ◽  
High Level

Several scholars have studied social media use for crisis com- munication. However, few studies have been carried out to investigate so- cial media deployment during a public health crisis, such as the Corona- virus outbreak. This study accessed public awareness and engagement of Nigeria Centre for Disease Control (NCDC)’s social media use for crisis communications during the Coronavirus outbreak in Nigeria. It also as- sessed the influence of communication towards public positive behavioural adjustments. The study data was gathered via a survey of 400 citizens and Facebook users and analysed using excel and SPSS. The study found public awareness of the NCDC social media communications during the outbreak; there was also a public behavioural adjustment to NCDC’s recommended preventive behaviours. However, there was a low engagement in NCDC’s crisis communication via Facebook. The study reveals a high level of public uncertainty about NCDC Facebook communications and a change in public opinion about the Coronavirus. This study concludes that this situation could result from competing information about the Coronavirus on social media during the COVID outbreak and recommended further studies in this area. Findings are helpful for health communication policy reviews, strategic crisis communication assessments, appraisal of similar agencies, and further research.

scholarly journals Motivation to Use Media and Communication Channels by Russian Students

2021 ◽  
Vol 10 (2) ◽  
pp. 285-301
Author(s):  
Denis Dunas ◽  
Anna Tolokonnikova ◽  
Anna Gureeva ◽  
Sergey Vartanov
Keyword(s):  
Young People ◽  
Digital Media ◽  
Web Sites ◽  
Smart Phone ◽  
Communication Channels ◽  
Modern Society ◽  
Self Actualization ◽  
Use Of Social Media ◽  
High Level ◽  
Source Of Information

The paper presents the results of data collected through a survey of students in three Russian cities (Moscow, Nizhny Novgorod and Rostov-on-Don) on the subject of media communication channels and motives for using them. The study examined the media consumption of Russian students, specifically, the use of traditional media, Internet, television, radio, as well as newspapers, and magazines. The data was obtained, systematized and interpreted. The study explored the reasons why young people refuse to watch television, listen to the radio, and read printed newspapers and magazines. We analyzed patterns and motives of Russian students’ use of social media and messengers. The study collected data on key smart phone applications used by Russian students, their main uses, and the role of smart phones in the lives of Russian digital natives. We focused on the issue of media credibility among young people. Based on the data obtained, a cluster analysis was carried out, which made it possible to identify 6 main clusters of media consumers with a clear predominance of one – those who use web sites and instant messengers as the main source of information and communication with a high level of trust in them. This type of media consumer is distinguished by the lack of use of TV as a source of information, print media, and low trust in radio. This empirical research is guided by the theoretical context of mediatization as a process and condition inherent in modern society and by the description of digital media culture as the dominant environment for socialization and self-actualization of representatives of generation Z.

Extremist groups will use pandemic to advance agenda

2020 ◽  
Keyword(s):  
Crisis Management ◽  
Digital Communication ◽  
Communication Channels ◽  
Public Confidence ◽  
Far Right ◽  
The West ◽  
Conspiracy Theories ◽  
Content Type ◽  
Clear Communication ◽  
Heads Of State

Subject Extremist and far-right activities. Significance Extremist far-right groups, fringe networks and militant organisations are actively using the COVID-19 crisis to mobilise support, spread disinformation and conspiracy theories, and incite violence through digital communication channels such as private chatrooms and encrypted messaging apps. Impacts The pandemic will strengthen anti-minority, anti-immigrant and anti-free-movement lobbies in parts of the West. Effective crisis management and clear communication from governments would help build public confidence. Inflammatory or misleading statements by heads of state will deepen socio-political polarisation.

scholarly journals Use of gamification strategies and tactics in mobile applications for smoking cessation: a review of the UK mobile app market

BMJ Open ◽  
2019 ◽  
Vol 9 (6) ◽  
pp. e027883 ◽  
Author(s):  
Nikita B Rajani ◽  
Dominik Weth ◽  
Nikolaos Mastellos ◽  
Filippos T Filippidis
Keyword(s):  
Smoking Cessation ◽  
Performance Feedback ◽  
Game Design ◽  
Success Factors ◽  
Mobile Apps ◽  
Correlation Coefficients ◽  
Mobile App ◽  
Design Elements ◽  
The Uk ◽  
High Level

ObjectiveMobile phone-based interventions have been proven to be effective tools for smoking cessation, at least in the short term. Gamification, that is, the use of game-design elements in a non-game context, has been associated with increased engagement and motivation, critical success factors for long-term success of mobile Health solutions. However, to date, no app review has examined the use of gamification in smoking cessation mobile apps. Our review aims to examine and quantify the use of gamification strategies (broad principles) and tactics (on-screen features) among existing mobile apps for smoking cessation in the UK.MethodsThe UK Android and iOS markets were searched in February 2018 to identify smoking cessation apps. 125 Android and 15 iOS apps were tested independently by two reviewers for primary functionalities, adherence to Five A smoking cessation guidelines, and adoption of gamification strategies and tactics. We examined differences between platforms with χ2tests. Correlation coefficients were calculated to explore the relationship between adherence to guidelines and gamification.ResultsThe most common functionality of the 140 mobile apps we reviewed allowed users to track the days since/until the quit date (86.4%). The most popular gamification strategy across both platforms was performance feedback (91.4%). The majority of apps adopted a medium level of gamification strategies (55.0%) and tactics (64.3%). Few adopted high levels of gamification strategies (6.4%) or tactics (5.0%). No statistically significant differences between the two platforms were found regarding level of gamification (p>0.05) and weak correlations were found between adherence to Five A’s and gamification strategies (r=0.38) and tactics (r=0.26).ConclusionThe findings of this review show that a high level of gamification is adopted by a small minority of smoking cessation apps in the UK. Further exploration of the use of gamification in smoking cessation apps may provide insights into its role in smoking cessation.

scholarly journals Exploratory study of clinician and patient views regarding the use of a preconception care app for women with diabetes

2020 ◽  
Vol 26 (4) ◽  
pp. 2673-2688 ◽  
Author(s):  
Chidiebere Hope Nwolise ◽  
Nicola Carey ◽  
Jill Shawe
Keyword(s):  
Service Provision ◽  
Exploratory Study ◽  
Preconception Care ◽  
Care Delivery ◽  
Care Service ◽  
Health Technology ◽  
Mobile App ◽  
Increased Risk ◽  
Barriers To Service ◽  
High Level

Women with diabetes are at increased risk of adverse maternal and foetal outcomes. Preconception care can minimise risk of complications and improve outcomes, but current provision is inadequate. Electronic health technology, particularly apps, could improve preconception care provision but research is lacking in this area. The aim of this article is to explore the views and experiences of clinicians and women with diabetes regarding the use of a mobile app for preconception care. An exploratory study was conducted. Data were collected using focus group and interviews with 19 participants, comprising 10 clinicians and 9 women with type 1 or 2 diabetes. Data were analysed thematically. Women with diabetes and clinicians highlighted the inadequacy and challenges of current preconception care service provision and expressed a high level of enthusiasm and interest, towards a preconception care app that could support preconception care delivery for women with diabetes and overcome barriers to preconception care service provision and uptake. The acceptability of mobile health technology to both women and clinicians creates an important opportunity to overcome existing barriers to service provision, delivery and uptake, and improve both maternal and foetal outcomes for women with diabetes.

scholarly journals Global communication environment For B2B markets

2020 ◽  
Vol 74 ◽  
pp. 02007
Author(s):  
Aleš Hes
Keyword(s):  
Information Technologies ◽  
Service Level Agreement ◽  
Information Service ◽  
Service Level ◽  
Business Environment ◽  
Global Communication ◽  
Production Environment ◽  
Business Partners ◽  
Communication Environment ◽  
High Level

Currently, there is an unprecedented development of modern communication technologies in B2B markets. In the context of Industry 4.0, globalization influences are increasingly reflected in the new information technologies that are becoming the domain of communication in B2B markets. The manufacturing environment is shaped by the ability to work with Big Data Analysis, use computer simulation tools and augmented reality and today’s phenomenon is evolving in the processing and business environment - linking the Internet of Things, Services and People to Potential production environment. An important role in this global interconnection of both manufacturing and processing - business environments is played by the communication conditions determined by sufficient capacity computing power. One of the real preconditions for B2B markets is to make full use of the cloud-based platform based on the establishment of dedicated data centres with the possibility of using high level of Service Level Agreement for B2B business partners. The paper deals with the evaluation and analysis of the possibilities of digitalization development in the company space, to examine the new global communication environment by using cloud computing and its impact on the quality of information service for customers. The influence of intercultural communication on the behaviour of business partners is examined.

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