Investigation of the Usability of Computerized Critical Care Information Systems in Germany

2017 ◽  
Vol 34 (3) ◽  
pp. 227-237 ◽  
Author(s):  
Falk von Dincklage ◽  
Klaudiusz Suchodolski ◽  
Gregor Lichtner ◽  
Wolfgang Friesdorf ◽  
Beatrice Podtschaske ◽  
...  
Keyword(s):  
Critical Care ◽  
Information Systems ◽  
User Satisfaction ◽  
Ease Of Use ◽  
Clinical Workflow ◽  
Web Based ◽  
Care Information ◽  
Nurses And Physicians ◽  
Better Than

Introduction: The term “usability” describes how effectively, efficiently, and with what level of user satisfaction an information system can be used to accomplish specific goals. Computerized critical care information systems (CCISs) with high usability increase quality of care and staff satisfaction, while reducing medication errors. Conversely, systems lacking usability can interrupt clinical workflow, facilitate errors, and increase charting time. The aim of this study was to investigate and compare usability across CCIS currently used in Germany. Methods: In this study, German intensive care unit (ICU) nurses and physicians completed a specialized, previously validated, web-based questionnaire. The questionnaire assessed CCIS usability based on three rating models: an overall rating of the systems, a model rating technical usability, and a model rating task-specific usability. Results: We analyzed results from 535 survey participants and compared eight different CCIS commonly used in Germany. Our results showed that usability strongly differs across the compared systems. The system ICUData had the best overall rating and technical usability, followed by the platforms ICM and MetaVision. The same three systems performed best in the rating of task-specific usability without significant differences between each other. Across all systems, overall ratings were more dependent on ease-of-use aspects than on aspects of utility/functionality, and the general scope of the functions offered was rated better than how well the functions are realized. Discussion: Our results suggest that manufacturers should shift some of their effort away from the development of new features and focus more on improving the ease-of-use and quality of existing features.

scholarly journals Factors that Affect User Satisfaction of Dukcapil Application (Dukcapil Dalam Genggaman) in Surakarta Regency

2020 ◽  
pp. 154-175
Author(s):  
Andreas Bayu Darmawan ◽  
Rino Ardhian Nugroho
Keyword(s):  
Information Systems ◽  
Communication Technology ◽  
User Satisfaction ◽  
Ease Of Use ◽  
Electronic Government ◽  
End User ◽  
Civil Registration ◽  
Population Information ◽  
Information And Communication

Electronic Government (e-Government) has been implemented in Indonesia at both the central and regional levels, where Information and Communication Technology (ICT) is integrated with public services in order to increase effectiveness, efficiency, and transparency. Surakarta has succeeded in creating an application that operates online which can be used to access population administration services, namely Dukcapil application (Dukcapil dalam genggaman in Indonesian term). This application is designed to make it easier for some people of Surakarta who are still experiencing problems if they have to directly access population administration services, whether constrained in terms of time, energy, and cost. As part of population administration services and population information systems, user satisfaction is important for Dukcapil Dalam Genggaman because it is related to the quality of the services provided and the success of implementing the application. User satisfaction can be influenced by several factors. Therefore, this study will examine the factors that influence user satisfaction of Dukcapil Dalam Genggaman. These factors were adapted from a model for measuring the level of user satisfaction with information systems, namely End User Computing Satisfaction (EUCS), which measures satisfaction based on content, accuracy, format, ease of use, and timeliness. This study aims to determine the effect of these factors on user satisfaction of Dukcapil Dalam Genggaman. The questionnaire was distributed to users of Dukcapil Dalam Genggaman and successfully obtained a sample of 107 users. The data analysis used is multiple linear regression. It was found that content, accuracy, ease of use, and timeliness have a significant effect on user satisfaction of Dukcapil Dalam Genggaman. Meanwhile, the format does not have a effect on user satisfaction of Dukcapil Dalam Genggaman. Based on these findings, the Department of Population and Civil Registration of Surakarta is recommended to develop Dukcapil Dalam Genggaman by focusing on the factors that affect user satisfaction of the application.

scholarly journals User Satisfaction Analysis of Primary Care Information Systems in Semarang City with EUCS Model

2018 ◽  
Vol 7 (2) ◽  
pp. 120-125
Author(s):  
Asih Prasetyowati ◽  
Roro Kushartanti
Keyword(s):  
Primary Care ◽  
Information System ◽  
Information Systems ◽  
User Satisfaction ◽  
Ease Of Use ◽  
End User ◽  
Cross Sectional ◽  
Satisfaction Index ◽  
Care Information ◽  
End User Computing

Abstract   Primary Care Information System (P-Care) is used at the first level health facility (FKTP) for the service of patients of the National Health Insurance. The purpose of this study was to determine the success of using the P-Care information system by evaluating the system using the End User Computing Satisfaction (EUCS) Model. This is a cross-sectional survey research with Primary Care information system objects. The variables studied were the user satisfaction factors of the p-care information system including content aspects, accuracy, format, ease of use, and timeliness. The research subjects were primary care information system operators with 61 FKTPs as samples. Data were analyzed using descriptive analytical methods. P-care application user satisfaction index was 75.5 (satisfied category). This shows that respondents generally have received the primary care information system. The lowest index on A1 (system accuracy), C1 (accuracy of information), and T1&2 (timeliness of information). The lowest average user satisfaction index is on aspects of system accuracy and timeliness. To improve the index of primary care information system user satisfaction, the BPJS needs to improve system monitoring, increase feedback and increase report output. FKTP can develop a bridging P-Care system and structuring the medical record system to be more effective and efficient.   Keywords : information systems, user satisfaction, primary care, EUCS Model     Abstrak   Sistem Informasi Primary Care (P-Care) digunakan pada fasilitas kesehatan tingkat pertama (FKTP) untuk pelayanan pasien Jaminan Kesehatan Nasional (JKN).  Kepuasan pengguna aplikasi P-Care merupakan faktor penting dalam kinerja sistem informasi. Tujuan penelitian ini adalah mengetahui keberhasilan penggunaan sistem informasi p-care dengan melakukan evaluasi sistem menggunakan End User Computing Satisfaction (EUCS) Model. Jenis penelitian adalah penelitian survey bersifat cross sectional dengan obyek sistem informasi Primary Care. Variabel yang diteliti adalah faktor kepuasan pengguna sistem informasi p-care meliputi aspek content, accuracy, format, ease of use, dan timeliness. Subyek penelitian adalah operator sistem informasi primay care dengan 61 sampel FKTP. Data dianalisis dengan cara diskriptif analitik. Indeks kepuasan pengguna aplikasi P-care adalah 75,5 (kategori puas). Hal ini menunjukkan bahwa responden secara umum sudah menerima sistem informasi primay care.  Indeks terendah pada A1 (akurasi sistem), C1 (ketepatan informasi), dan T1&2 (ketepatan waktu informasi). Rata-rata indeks kepuasan pengguna paling rendah pada aspek akurasi sistem dan ketepatan waktu. Untuk meningkatkan indeks kepuasan pengguna sistem informasi primary care, maka pihak BPJS perlu meningkatkan monitoring sistem, meningkatkan feedback dan penambahan output laporan. FKTP dapat mengembangkan sistem bridging p-care dan penataan sistem rekam medis untuk pelayanan pasien yang lebih efektif dan efisien.   Kata kunci : sistem informasi, kepuasan pengguna, primary care, EUCS Model

scholarly journals Peran Sistem Informasi pada peningkatan efektifitas kerja pegawai

2021 ◽  
Vol 5 (1) ◽  
pp. 131-140
Author(s):  
Dwi Wahyudi ◽  
Pieter Sahertian ◽  
Endi Sarwoko
Keyword(s):  
Information Systems ◽  
User Satisfaction ◽  
Information Quality ◽  
Linear Regression Analysis ◽  
Multiple Linear Regression Analysis ◽  
Ease Of Use ◽  
Quality Information ◽  
System Quality ◽  
Work Effectiveness

The purpose of the study was to analyze the role of information systems consisting of system quality, information quality, ease of use, and user satisfaction on information systems on the effectiveness of employees' work. The study population was 221 employees at the University of PGRI Kanjuruhan Malang, the number of samples in the study was 69 employees using the proportional random sample technique. The data analysis technique used multiple linear regression analysis. The results showed that the system quality, information quality, ease of use and user satisfaction had an effect on employee work effectiveness. So the information system will simplify and speed up the implementation of the work if the quality of the system is considered, the quality of information, the ease of use, and ensures that users are satisfied. Research is limited to one organization, can be developed by involving broader research

scholarly journals Measurement of User Satisfaction Level in the Bina Darma Information Systems Study Program Portal Using End User Computing Satisfaction Method

2020 ◽  
Vol 2 (1) ◽  
pp. 154-162
Author(s):  
Nurul Adha Oktarini Saputri ◽  
Alvin Alvin
Keyword(s):  
Information System ◽  
Information Systems ◽  
User Satisfaction ◽  
Sampling Technique ◽  
Simple Random Sampling ◽  
Ease Of Use ◽  
System Study ◽  
End User ◽  
Study Program

Information systems study program portal is a website developed by Bina Darma University that aims to be a media for promotion and academic information system study programs. User satisfaction is the most important thing to be a benchmark for developers of information systems study program portals to improve the quality of their websites so that users are more satisfied and do a lot of searching activities, especially academic activity searches. But so far the information systems study program portal developer does not yet know the shortcomings of the information system study program portal, so analysis is needed to measure the level of user satisfaction. In an effort to achieve User Satisfaction with the portal of the bina darma information system study program which has the si.binadarma.ac.id domain, researchers used the end user satisfaction method (EUCS). The EUCS instrument includes five components: content, accuracy, format, ease of use, and schedule. The data in this study were collected with a questionnaire instrument that was distributed to students from the information systems study program. Furthermore, the data obtained were processed using SPSS software version 24. The sampling technique used in this study was simple random sampling. The results of this study are expected to be a reference to improve the quality of information systems study program portals.   Keywords: website, user satisfaction, EUCS

scholarly journals OPERATIONAL STATUS OF MANAGEMENT INFORMATION SYSTEMS OF STATE UNIVERSITIES AND COLLEGES IN SAMAR-LEYTE ISLANDS

2019 ◽  
Vol 7 (3) ◽  
pp. 148-157
Author(s):  
Jose P. Ching
Keyword(s):  
Information Systems ◽  
User Satisfaction ◽  
Information Service ◽  
State Universities ◽  
Universities And Colleges ◽  
Information System Success ◽  
Success Model ◽  
Information System Success Model ◽  
System Information

This paper aims to determine the MIS unit’s operational status and the performance level of information systems of the state universities and colleges in the Samar-Leyte Islands.  In order to determine and appreciate the value and importance of MIS unit’s services, the unit requires a review of its profile and ICT resources.  The theory of Information System success model of DeLone and McLean was then used for evaluation to measure the performance and effectiveness of IS in terms of system, information, service quality, use (intention to), user satisfaction and net benefits.  The profile of MIS units identified each its capacity and characterized the performance and quality of IS.

Motivation for Using Microcomputers

2011 ◽  
pp. 2704-2709
Author(s):  
Donaldo de Souza Dias
Keyword(s):  
Information Technology ◽  
Information Systems ◽  
User Satisfaction ◽  
Technology Implementation ◽  
Daily Activities ◽  
Sociotechnical System ◽  
People Participation ◽  
Information Systems Effectiveness ◽  
Systems Effectiveness

Information technology implementation is an intervention we make in order to improve the effectiveness and efficiency of a sociotechnical system. Using microcomputers to help individuals perform their jobs and tasks is one of the most important actions we take when implementing this technology effectively. Information systems effectiveness has been extensively studied using, mainly, user satisfaction and quality of information constructs to evaluate users’ acceptability (Iivari & Ervasti, 1994; Ives et al., 1983; Neumann & Segev, 1979). However, sometimes, the result of this intervention is not successful and may even generate difficulties related to people participation in the process. This leaves us with a question: What motivates individuals to use microcomputer technology in their daily activities? Theorists and empirical researchers have been trying to understand the relevant motivators for the implementation and use of computer technology based on the idea that people make an effort if an activity is enjoyable or offers external rewards (Igbaria et al., 1996; Schwartz, 1983). They have been aiming to find out how individuals feel motivated to work with computers, and what motivates them to use computers in their daily activities.

Motivation for Using Microcomputers

2008 ◽  
pp. 1014-1021
Author(s):  
Donaldo de Souza Dias
Keyword(s):  
Information Technology ◽  
Information Systems ◽  
User Satisfaction ◽  
Technology Implementation ◽  
Daily Activities ◽  
Sociotechnical System ◽  
People Participation ◽  
Information Systems Effectiveness ◽  
Systems Effectiveness

Information technology implementation is an intervention we make in order to improve the effectiveness and efficiency of a sociotechnical system. Using microcomputers to help individuals perform their jobs and tasks is one of the most important actions we take when implementing this technology effectively. Information systems effectiveness has been extensively studied using, mainly, user satisfaction and quality of information constructs to evaluate users’ acceptability (Iivari & Ervasti, 1994; Ives et al., 1983; Neumann & Segev, 1979). However, sometimes, the result of this intervention is not successful and may even generate difficulties related to people participation in the process. This leaves us with a question: What motivates individuals to use microcomputer technology in their daily activities?

scholarly journals Question Master: An Evaluation of a Web-Based Decision-Support System for Use in Reference Environments

1998 ◽  
Vol 59 (1) ◽  
pp. 29-37 ◽  
Author(s):  
John V. Richardson
Keyword(s):  
Decision Support ◽  
Decision Support System ◽  
Support System ◽  
User Satisfaction ◽  
Web Pages ◽  
End User ◽  
Accuracy Rate ◽  
Web Based ◽  
Percent Accuracy ◽  
Better Than

Designed for librarians, Question Master (QM) (at http://purl.org/net/Question_Master) is a decision-support system automating some of the more routine, fact-type reference questions encountered in libraries. A series of Web pages guides librarians through a set of clarifying questions before making recommendations of an appropriate electronic or relevant print resource from WorldCat, the OCLC Online Union Catalog. The goal is to improve the accuracy of reference transactions, which in turn should lead to increased end-user satisfaction. Based on usability studies of QM’s biographical module, this study found that although the system already was easy to use, its usability could be improved in several ways. Its ability to answer questions was 100 percent, with an accuracy rate of 66 percent compared to Weil’s 64 percent accuracy. In addition, QM accuracy was substantially better than most reported studies of real reference environments and certainly better than the Internet results of 20 percent for HotBot and 30 percent for AltaVista.

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