scholarly journals Factors that Affect User Satisfaction of Dukcapil Application (Dukcapil Dalam Genggaman) in Surakarta Regency

2020 ◽  
pp. 154-175
Author(s):  
Andreas Bayu Darmawan ◽  
Rino Ardhian Nugroho
Keyword(s):  
Information Systems ◽  
Communication Technology ◽  
User Satisfaction ◽  
Ease Of Use ◽  
Electronic Government ◽  
End User ◽  
Civil Registration ◽  
Population Information ◽  
Information And Communication

Electronic Government (e-Government) has been implemented in Indonesia at both the central and regional levels, where Information and Communication Technology (ICT) is integrated with public services in order to increase effectiveness, efficiency, and transparency. Surakarta has succeeded in creating an application that operates online which can be used to access population administration services, namely Dukcapil application (Dukcapil dalam genggaman in Indonesian term). This application is designed to make it easier for some people of Surakarta who are still experiencing problems if they have to directly access population administration services, whether constrained in terms of time, energy, and cost. As part of population administration services and population information systems, user satisfaction is important for Dukcapil Dalam Genggaman because it is related to the quality of the services provided and the success of implementing the application. User satisfaction can be influenced by several factors. Therefore, this study will examine the factors that influence user satisfaction of Dukcapil Dalam Genggaman. These factors were adapted from a model for measuring the level of user satisfaction with information systems, namely End User Computing Satisfaction (EUCS), which measures satisfaction based on content, accuracy, format, ease of use, and timeliness. This study aims to determine the effect of these factors on user satisfaction of Dukcapil Dalam Genggaman. The questionnaire was distributed to users of Dukcapil Dalam Genggaman and successfully obtained a sample of 107 users. The data analysis used is multiple linear regression. It was found that content, accuracy, ease of use, and timeliness have a significant effect on user satisfaction of Dukcapil Dalam Genggaman. Meanwhile, the format does not have a effect on user satisfaction of Dukcapil Dalam Genggaman. Based on these findings, the Department of Population and Civil Registration of Surakarta is recommended to develop Dukcapil Dalam Genggaman by focusing on the factors that affect user satisfaction of the application.

scholarly journals Measurement of User Satisfaction Level in the Bina Darma Information Systems Study Program Portal Using End User Computing Satisfaction Method

2020 ◽  
Vol 2 (1) ◽  
pp. 154-162
Author(s):  
Nurul Adha Oktarini Saputri ◽  
Alvin Alvin
Keyword(s):  
Information System ◽  
Information Systems ◽  
User Satisfaction ◽  
Sampling Technique ◽  
Simple Random Sampling ◽  
Ease Of Use ◽  
System Study ◽  
End User ◽  
Study Program

Information systems study program portal is a website developed by Bina Darma University that aims to be a media for promotion and academic information system study programs. User satisfaction is the most important thing to be a benchmark for developers of information systems study program portals to improve the quality of their websites so that users are more satisfied and do a lot of searching activities, especially academic activity searches. But so far the information systems study program portal developer does not yet know the shortcomings of the information system study program portal, so analysis is needed to measure the level of user satisfaction. In an effort to achieve User Satisfaction with the portal of the bina darma information system study program which has the si.binadarma.ac.id domain, researchers used the end user satisfaction method (EUCS). The EUCS instrument includes five components: content, accuracy, format, ease of use, and schedule. The data in this study were collected with a questionnaire instrument that was distributed to students from the information systems study program. Furthermore, the data obtained were processed using SPSS software version 24. The sampling technique used in this study was simple random sampling. The results of this study are expected to be a reference to improve the quality of information systems study program portals.   Keywords: website, user satisfaction, EUCS

Towards e-Government: End-User Satisfaction with IT Implementation at Royal Malaysian Customs

2014 ◽  
Vol 13 (03) ◽  
pp. 451-471
Author(s):  
Abbul Hamid Abu Bakar ◽  
Chong Siong Choy ◽  
Binshan Lin ◽  
Najmi Mohd Radzi
Keyword(s):  
Information Technology ◽  
Information Systems ◽  
Service Delivery ◽  
User Satisfaction ◽  
Public Services ◽  
Electronic Government ◽  
Government Agencies ◽  
End User ◽  
It Implementation

This paper examines the extent of end-user satisfaction on the service delivery process by the Royal Malaysian Customs (RMC) as the agency moves toward implementing electronic government (e-government) initiatives. The RMC has in fact been identified as one of the prominent and technology-pioneering government agencies in the country and therefore suitable for delivering electronic public services. Data were collected in mid-2009 from two types of customers, i.e., internal (Customs officers) and external (forwarding agents, importers, and bonded warehouse licensees) who use the Customs Information Systems (CIS) C8 form for transshipment of goods. Overall, the findings suggest that both types of customers are either indecisive and/or doubtful with the performance of the CIS. These findings are then extended to the broader context of information technology. It is of paramount importance that the RMC takes appropriate measures to satisfy both its internal and external customers by provision of improving its service delivery process through its CIS to produce desirable results.

scholarly journals User Satisfaction Analysis of Primary Care Information Systems in Semarang City with EUCS Model

2018 ◽  
Vol 7 (2) ◽  
pp. 120-125
Author(s):  
Asih Prasetyowati ◽  
Roro Kushartanti
Keyword(s):  
Primary Care ◽  
Information System ◽  
Information Systems ◽  
User Satisfaction ◽  
Ease Of Use ◽  
End User ◽  
Cross Sectional ◽  
Satisfaction Index ◽  
Care Information ◽  
End User Computing

Abstract   Primary Care Information System (P-Care) is used at the first level health facility (FKTP) for the service of patients of the National Health Insurance. The purpose of this study was to determine the success of using the P-Care information system by evaluating the system using the End User Computing Satisfaction (EUCS) Model. This is a cross-sectional survey research with Primary Care information system objects. The variables studied were the user satisfaction factors of the p-care information system including content aspects, accuracy, format, ease of use, and timeliness. The research subjects were primary care information system operators with 61 FKTPs as samples. Data were analyzed using descriptive analytical methods. P-care application user satisfaction index was 75.5 (satisfied category). This shows that respondents generally have received the primary care information system. The lowest index on A1 (system accuracy), C1 (accuracy of information), and T1&2 (timeliness of information). The lowest average user satisfaction index is on aspects of system accuracy and timeliness. To improve the index of primary care information system user satisfaction, the BPJS needs to improve system monitoring, increase feedback and increase report output. FKTP can develop a bridging P-Care system and structuring the medical record system to be more effective and efficient.   Keywords : information systems, user satisfaction, primary care, EUCS Model     Abstrak   Sistem Informasi Primary Care (P-Care) digunakan pada fasilitas kesehatan tingkat pertama (FKTP) untuk pelayanan pasien Jaminan Kesehatan Nasional (JKN).  Kepuasan pengguna aplikasi P-Care merupakan faktor penting dalam kinerja sistem informasi. Tujuan penelitian ini adalah mengetahui keberhasilan penggunaan sistem informasi p-care dengan melakukan evaluasi sistem menggunakan End User Computing Satisfaction (EUCS) Model. Jenis penelitian adalah penelitian survey bersifat cross sectional dengan obyek sistem informasi Primary Care. Variabel yang diteliti adalah faktor kepuasan pengguna sistem informasi p-care meliputi aspek content, accuracy, format, ease of use, dan timeliness. Subyek penelitian adalah operator sistem informasi primay care dengan 61 sampel FKTP. Data dianalisis dengan cara diskriptif analitik. Indeks kepuasan pengguna aplikasi P-care adalah 75,5 (kategori puas). Hal ini menunjukkan bahwa responden secara umum sudah menerima sistem informasi primay care.  Indeks terendah pada A1 (akurasi sistem), C1 (ketepatan informasi), dan T1&2 (ketepatan waktu informasi). Rata-rata indeks kepuasan pengguna paling rendah pada aspek akurasi sistem dan ketepatan waktu. Untuk meningkatkan indeks kepuasan pengguna sistem informasi primary care, maka pihak BPJS perlu meningkatkan monitoring sistem, meningkatkan feedback dan penambahan output laporan. FKTP dapat mengembangkan sistem bridging p-care dan penataan sistem rekam medis untuk pelayanan pasien yang lebih efektif dan efisien.   Kata kunci : sistem informasi, kepuasan pengguna, primary care, EUCS Model

scholarly journals Comparison Study Of Performance Analysis Of Information System Using The Methods Of End-User Computing Satisfaction And It Balance Score Card

JAICT ◽  
2018 ◽  
Vol 3 (2) ◽  
Author(s):  
Roy Sari Milda Siregar
Keyword(s):  
Information System ◽  
Information Systems ◽  
User Satisfaction ◽  
New Technology ◽  
Future Orientation ◽  
Primary User ◽  
End Users ◽  
Ease Of Use ◽  
Secondary User ◽  
End User

Evaluation of information system performance is needed to get an overview of the ease of end-users in utilizing a new technology. This study aims to evaluate the performance of information systems in a state-owned company (PT PLN Madya Langsa) based on an end-user perspective that is separated into two categories: employees and managers. The level of employee satisfaction (primary user) is measured using EUCS (aspect of: content, accuracy, format, ease of use, timeliness, and satisfaction). The manager's satisfaction level (secondary user) is measured by using IT BSC (aspect of: company contribution, user, operational excellence, and future orientation). The evaluation on the primary user showed that it was low at 25.6%, moderate at 56.64% and high at 18%. The percentage of user satisfaction with the information systems is 72.9% of the results expected by users. Meanwhile, evaluation on the secondary user obtained the following results: low at 10.5%, moderate 84.2% and high at 5.3%. The percentage of user satisfaction with the information system was 92.8% of the results that is expected by users. This study also discusses why there are differences in the percentage of primary user satisfaction compare to the secondary user and provides suggestions how to improve the level of satisfaction of the end users in the future.

scholarly journals Peran Sistem Informasi pada peningkatan efektifitas kerja pegawai

2021 ◽  
Vol 5 (1) ◽  
pp. 131-140
Author(s):  
Dwi Wahyudi ◽  
Pieter Sahertian ◽  
Endi Sarwoko
Keyword(s):  
Information Systems ◽  
User Satisfaction ◽  
Information Quality ◽  
Linear Regression Analysis ◽  
Multiple Linear Regression Analysis ◽  
Ease Of Use ◽  
Quality Information ◽  
System Quality ◽  
Work Effectiveness

The purpose of the study was to analyze the role of information systems consisting of system quality, information quality, ease of use, and user satisfaction on information systems on the effectiveness of employees' work. The study population was 221 employees at the University of PGRI Kanjuruhan Malang, the number of samples in the study was 69 employees using the proportional random sample technique. The data analysis technique used multiple linear regression analysis. The results showed that the system quality, information quality, ease of use and user satisfaction had an effect on employee work effectiveness. So the information system will simplify and speed up the implementation of the work if the quality of the system is considered, the quality of information, the ease of use, and ensures that users are satisfied. Research is limited to one organization, can be developed by involving broader research

scholarly journals Satisfaction ERP Systems: Impact on End-User

2019 ◽  
Vol 1 (1) ◽  
pp. 59-63
Author(s):  
Andreas Andreas ◽  
Riska Natariasari
Keyword(s):  
Information Systems ◽  
User Satisfaction ◽  
End Users ◽  
Business Organizations ◽  
Erp Systems ◽  
End User ◽  
Quality Of Information ◽  
Software Modules ◽  
User Friendly

ERP systems are integrated information systems that can be applied in both business and non-business organizations. For business organizations it covers the entire functional enterprise that includes accounting and finance, production, sales, purchasing, personnel and other functions. These functions are separated by software modules and interconnected with the integrated data center. Implementation of ERP systems does not always provide satisfaction for end-users. This paper examines the quality of information systems and service that impact on end-user satisfaction, specifically banking companies located in Pekanbaru, Indonesia. Data analysis results reveal that the information systems and service quality partially affect end-users’ satisfaction with ERP systems and thus these findings, remind the designers of ERP systems to improve the quality  information systems and the availability of user friendly service.

scholarly journals Comparison of Indonesian Population Information System Service Performace Based On Information System Functional Scorecard Theory

2021 ◽  
Vol 6 (3) ◽  
pp. 297-307
Author(s):  
Najla Alia Farah ◽  
Admaja Dwi Herlambang ◽  
Aditya Rachmadi
Keyword(s):  
Information System ◽  
Information Systems ◽  
Performance Comparison ◽  
Civil Registration ◽  
System Service ◽  
Optimal Service ◽  
Comparison Results ◽  
Population Information ◽  
Work Functions

The Balikpapan Population and Civil Registration Office has implemented service automation by using an information system to support the population and civil registration administration services in Balikpapan, Indonesia. The information system implemented is called The Population Administration Information System (SIAK). The office has previously implemented an information system similar to SIAK, namely the Population Administration Organizing System (SPAK). One of the office aims is to improve the quality of SIAK. SIAK quality is improved in order to achieve optimal service. As a step of achieving vision and mission, implementing work functions and optimizing the utilization of information systems, the comparison of information system performance between information systems that have been used with information systems that have previously been used. The guidelines used in assessing the performance of both systems are Information System Functional Scorecard (ISFS) theory. The data collected by questionnaires then conducted Paired-T Test so that the results of the two systems were obtained differences and can be compared to know which system is superior. SIAK is an information system that is declared superior to SPAK. Furthermore, the comparison results become a reference in providing recommendations for SIAK performance improvement based on the performance comparison results with SPAK.

scholarly journals COMPARISON STUDY OF PERFORMANCE ANALYSIS OF INFORMATION SYSTEM USING THE METHODS OF END-USER COMPUTING SATISFACTION AND IT BALANCE SCORE CARD

2019 ◽  
Author(s):  
FAJRILLAH
Keyword(s):  
Information System ◽  
Information Systems ◽  
User Satisfaction ◽  
New Technology ◽  
Future Orientation ◽  
Primary User ◽  
End Users ◽  
Ease Of Use ◽  
Secondary User ◽  
End User

Evaluation of information system performance is needed to get an overview of the ease of end-users in utilizing a new technology. This study aims to evaluate the performance of information systems in a state-owned company (PT PLN Madya Langsa) based on an end-user perspective that is separated into two categories: employees and managers. The level of employee satisfaction (primary user) is measured using EUCS (aspect of: content, accuracy, format, ease of use, timeliness, and satisfaction). The manager's satisfaction level (secondary user) is measured by using IT BSC (aspect of: company contribution, user, operational excellence, and future orientation). The evaluation on the primary user showed that it was low at 25.6%, moderate at 56.64% and high at 18%. The percentage of user satisfaction with the information systems is 72.9% of the results expected by users. Meanwhile, evaluation on the secondary user obtained the following results: low at 10.5%, moderate 84.2% and high at 5.3%. The percentage of user satisfaction with the information system was 92.8% of the results that is expected by users. This study also discusses why there are differences in the percentage of primary user satisfaction compare to the secondary user and provides suggestions how to improve the level of satisfaction of the end users in the future.

Investigation of the Usability of Computerized Critical Care Information Systems in Germany

2017 ◽  
Vol 34 (3) ◽  
pp. 227-237 ◽  
Author(s):  
Falk von Dincklage ◽  
Klaudiusz Suchodolski ◽  
Gregor Lichtner ◽  
Wolfgang Friesdorf ◽  
Beatrice Podtschaske ◽  
...  
Keyword(s):  
Critical Care ◽  
Information Systems ◽  
User Satisfaction ◽  
Ease Of Use ◽  
Clinical Workflow ◽  
Web Based ◽  
Care Information ◽  
Nurses And Physicians ◽  
Better Than

Introduction: The term “usability” describes how effectively, efficiently, and with what level of user satisfaction an information system can be used to accomplish specific goals. Computerized critical care information systems (CCISs) with high usability increase quality of care and staff satisfaction, while reducing medication errors. Conversely, systems lacking usability can interrupt clinical workflow, facilitate errors, and increase charting time. The aim of this study was to investigate and compare usability across CCIS currently used in Germany. Methods: In this study, German intensive care unit (ICU) nurses and physicians completed a specialized, previously validated, web-based questionnaire. The questionnaire assessed CCIS usability based on three rating models: an overall rating of the systems, a model rating technical usability, and a model rating task-specific usability. Results: We analyzed results from 535 survey participants and compared eight different CCIS commonly used in Germany. Our results showed that usability strongly differs across the compared systems. The system ICUData had the best overall rating and technical usability, followed by the platforms ICM and MetaVision. The same three systems performed best in the rating of task-specific usability without significant differences between each other. Across all systems, overall ratings were more dependent on ease-of-use aspects than on aspects of utility/functionality, and the general scope of the functions offered was rated better than how well the functions are realized. Discussion: Our results suggest that manufacturers should shift some of their effort away from the development of new features and focus more on improving the ease-of-use and quality of existing features.

scholarly journals Smartphone Use of Effectiveness in Supporting Young Entrepreneurs Business Activity in the Palopo Using Technology Acceptance Model (TAM)

2016 ◽  
Vol 8 (1) ◽  
pp. 57-65
Author(s):  
Muhammad Ikbal ◽  
Rahmat Solling Hamid
Keyword(s):  
Information And Communication Technology ◽  
Communication Technology ◽  
User Satisfaction ◽  
Ease Of Use ◽  
Perceived Usefulness ◽  
Significant Positive Effect ◽  
Perceived Ease Of Use ◽  
Information And Communication ◽  
Positive Effect ◽  
Young Entrepreneurs

The development effort involving young entrepreneurs by age relative in Palopo City is now starting to grow and develop. One of the factors that affect the increasingly rapid development of information and communication technology. The development of information and communication technology enables anyone to conduct business without having to incur substantial costs for investment only places and other infrastructure. This study aims to determine the effectiveness of the use of information and communication technology in this case is a smart phone to support the business activities of young entrepreneurs in Palopo. Total sample of 150 respondents. Data analysis was performed using the Partial Least Square (PLS) with 4.0 WarpPLS program. The results of the study results showed that of the five hypotheses which are built in this research there are four hypotheses that can be accepted: (1) Perceived Ease of Use significant effect on Perceived Usefulness; (2) Perceived Ease of Use significant positive effect on User Satisfaction; (3) Perceived Usefulness significant positive effect on Behavioral intention; (4) User Satisfaction significant positive effect on Behavioral Intention. While the hypothesis is not accepted, namely (1) Perceived Ease of Use positive effect was not significant to the User Satisfaction, which in this hypothetical direct influence that has no significant effect. This study also provides empirical support for the theory of TAM in the context of the Smartphone use by young entrepreneurs in the city of Palopo in support of business activities. The benefits and user satisfaction is an important determinant that explains the interest behaves using Smartphone. In addition Smartphone has a user friendly design that allows users to operate the various service features / applications provided on each brand Smartphone. The results of this research study also found information that would have a positive impact on young entrepreneurs perkembagan with age categories were taken from 20 years has begun to grow. This indicates that the motivation, innovation and creativity among young entrepreneurs to continue to try to create jobs independently.

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