Technological Disruptions in Restaurant Services: Impact of Innovations and Delivery Services

2020 ◽  
Vol 44 (5) ◽  
pp. 715-732
Author(s):  
Mahmood A. Khan
Keyword(s):  
Fast Food ◽  
Food Service ◽  
Disruptive Innovation ◽  
Food Delivery ◽  
Technological Innovations ◽  
Customer Contact ◽  
The Past ◽  
Contact Points ◽  
Delivery Services ◽  
The Impact

This qualitative exploratory study assesses the technological disruptions in restaurant services caused by innovations in food delivery. A systematic review of the restaurant classification for the past two decades showed that the use of the term “restaurant delivery service” increased significantly since 2014 and is now used as often as “fast food service.” An improved typology of services as affected by technology is presented. A hypothetical model was developed to show the hierarchical progression of restaurant services as affected by technological innovations. Technological disruptions were categorized at different stages. The theory of disruptive innovation was assessed, and a hypothesis is presented to relate the impact on delivery services. Major disruptions identified are in the restaurant terminology/classification, widening of the distance between the service provider and customer contact points, and the potential collateral disruption to the service quality. Opportunities and challenges related to disruptions are identified.

Service-delivery success and failure under the sharing economy

2019 ◽  
Vol 31 (8) ◽  
pp. 3352-3370 ◽  
Author(s):  
Trude Furunes ◽  
Muchazondida Mkono
Keyword(s):  
Service Delivery ◽  
Mobile Applications ◽  
Hospitality Industry ◽  
Food Service ◽  
Sharing Economy ◽  
Disruptive Innovation ◽  
Food Delivery ◽  
Online Data ◽  
Content Type ◽  
The Impact

Purpose Informed by the role and script theory, this paper aims to explore workforce and customer experiences related to service delivery under the sharing economy. The study is expedient as the sharing economy spreads its disruptive innovation across the hospitality industry. Design/methodology/approach This paper applies a qualitative approach, sourcing online data from virtual platforms. Findings The results indicate both positive and negative experiences for customers and the workforce, and the paper highlights the challenges of fragmented service delivery as a result of service delivery mediated through mobile applications. Practical implications Food delivery mediated through mobile applications is likely to expand as more households are lured by its convenience. This change has implications for both restaurants and the workforce. Originality/value Although a growing number of studies analyse the impact of the sharing economy on the hospitality industry, much of the focus has been on accommodation, and the impact and implications for the food-service segment has not been thoroughly investigated yet.

The Impact of the COVID-19 Pandemic on the Economic Security of Enterprises

2021 ◽  
Vol 36 (36) ◽  
pp. 22-37
Author(s):  
Waldemar Kunz
Keyword(s):  
Supply Chains ◽  
Business Models ◽  
Food Delivery ◽  
Economic Security ◽  
Logistics Management ◽  
Effect Relationship ◽  
Rapid Changes ◽  
Industry Consolidation ◽  
Delivery Services ◽  
The Impact

The coronavirus pandemic has accelerated the course of change. Examples of rapid changes in some industries include remote working, the increased popularity of restaurant food delivery services, greater industry consolidation, moving supply chains back to national markets. Therefore, in order to maintain economic security, companies should quickly implement adaptive forms related to logistics management, available resources, or in relation to key strategic business areas. The time is coming for innovative companies which, thinking in a forward-looking, and also unconventional way, will conduct their business because only companies which will see the new trend related to the redefinition of existing business models in time can win against the competition. The following article shows the cause-and-effect relationship between the impact of the Covid19 pandemic on economic security and the prospects and challenges facing businesses today.

Innovation Finance Beyond Bitcoin

2020 ◽  
pp. 220-258
Author(s):  
Dimitrios Koutsoupakis
Keyword(s):  
20Th Century ◽  
Technological Innovations ◽  
Business World ◽  
Finance Industry ◽  
The Past ◽  
Digital World ◽  
Alternative Finance ◽  
The Impact

Over the past two decades, the diffusion of technological innovations introduced to the finance industry has been inconceivable. Internet, at the end of the 20th century, brought e-commerce, later e-payments, and more recently, e-money. Such innovations in digital world increase the impact on the business world, and so might do cryptocurrencies, currently spreading out across the globe. To this end, this chapter builds up an across-the-board synthesis of current investment trends and analysis, aiming to lead a way forward for research on this uncharted breed of alternative finance assets looming anew.

Prevalence and strategies of energy drink, soda, processed snack, candy and restaurant product marketing on the online streaming platform Twitch

2020 ◽  
Vol 23 (15) ◽  
pp. 2793-2803
Author(s):  
Catherine C Pollack ◽  
Jason Kim ◽  
Jennifer A Emond ◽  
John Brand ◽  
Diane Gilbert-Diamond ◽  
...  
Keyword(s):  
Energy Drinks ◽  
Energy Drink ◽  
Food Delivery ◽  
Sugar Sweetened Beverages ◽  
Sweetened Beverages ◽  
Food And Beverage ◽  
Delivery Services ◽  
Media Platform ◽  
Online Streaming ◽  
The Impact

AbstractObjective:To evaluate the prevalence of food and beverage marketing on Twitch.tv (Twitch), a social media platform where individuals broadcast live audiovisual material to millions of daily users.Design:Observational analysis of the prevalence of 238 food and beverage brands in five distinct categories (processed snacks; food delivery services and restaurants; candies, energy drinks/coffees/teas; and sodas and other sugar-sweetened beverages) over the course of 18 months.Setting:Twitch streamer profiles and stream titles between January 2018 and July 2019. Twitch chat room messages during July 2019.Participants:None.Results:There was a significant increase in brand exposure on Twitch both in stream titles (sodas and candies, P < 0·05) and on streamer profiles (sodas, restaurants/food delivery services, candies, and energy drinks/coffees/teas, P < 0·05) over the 18-month study period. Energy drinks, coffees and teas had the most exposure with 1·08 billion exposure hours from profiles and 83 million exposure hours from titles. Restaurants/food delivery services and sugar-sweetened beverages were the most frequently mentioned products in chat rooms with 1·24 million messages and 1·10 million messages, respectively.Conclusions:This study is the first to demonstrate the extent by which food and beverage brands garner millions of hours of exposure on Twitch. Future studies should evaluate the impact that this level of exposure to nutrient-poor, energy-dense products may have on behavioural and health outcomes.

scholarly journals “Restaurants in Pocket”: Digitalization and Food Ordering in Bangalore

2020 ◽  
Vol 8 (6) ◽  
pp. 4409-4410
Keyword(s):  
Market Share ◽  
Working Women ◽  
Sampling Technique ◽  
Food Delivery ◽  
Influential Factor ◽  
Annual Growth Rate ◽  
Order Tracking ◽  
Delivery Services ◽  
Dual Income ◽  
The Impact

E- Commerce and Digitalization has paved its way by pooling investments and increasing their market share in Online Food delivery services in India with a revenue of US$7,730m and an Annual growth rate of 12.8% in 2019. [1] Growth and flourishment in working women population, Dual income, Penetration of internet, Smart phones, Double income no kids (DINK) mobile wallets, customization, discounts and offers has made it easy and convenient to order food online through Swiggy, Zomato, Domino’s pizza, uber eats, food panda and others. Bangalore being the highest taker of food orders with 20% market share, Mumbai in its second position with 18% share, Pune at third place with 17% share, Delhi being fourth at 15% and Hyderabad at its fifth position with share of 12% Respectively and other cities accounting to 18% of market share in India 2019. The online food aggregators app has its presence over 200 cities in march 2019.The study emphasizes on understanding the factors influencing to order food online. Convenient and purposive sampling technique has been adopted. A sample of 318 online food ordering customers in Bangalore were surveyed to analyze the Impact of digitalization on ordering Food online using Factor Analysis to associate the influencing factors and Multiple regression was used to identify the most influential factor. It was found that ratings and reviews, ranking on search engine, carousal advertisements, live order tracking, delivery time, coupon code, discounts, notifications on mobile applications had more impact on the consumer’s choice to order food online than preferring for dine out at restaurants.

scholarly journals Impact of COVID-19 on Food and Plastic Waste Generated by Consumers in Bangkok

2021 ◽  
Vol 13 (16) ◽  
pp. 8988
Author(s):  
Chen Liu ◽  
Pongsun Bunditsakulchai ◽  
Qiannan Zhuo
Keyword(s):  
Food Waste ◽  
Home Delivery ◽  
Food Delivery ◽  
Plastic Waste ◽  
Planning And Management ◽  
Plastic Bags ◽  
Delivery Services ◽  
Food Planning ◽  
Cold Food ◽  
The Impact

The crisis ignited by COVID-19 has transformed the volume and composition of waste generation and requires a dynamic response from policy makers. This study selected Bangkok as a case study to semi-quantitatively examine the impact of the COVID-19 outbreak on consumer-generated food and plastic waste by examining changes in lifestyles and consumption behaviour through a face-to-face questionnaire survey. Travel bans and diminished economic activity due to COVID-19 have led to a dramatic reduction in waste from the business sector and in the total amount of municipal waste generated. However, the results of the survey showed that both food and plastic waste generated by households in Bangkok increased during COVID-19. The shift from eating out to online food delivery services led to an increase in plastic bags, hot-and-cold food bags, plastic food containers, and food waste. Reasons for the increase in household food waste during COVID-19 varied, with respondents citing excessive amounts of food and unappetising taste, followed by exceeding the expiration date and rotting/foul odours. These reasons may be the result of the inability to predict quantity and quality when ordering online, and inadequate food planning and management by consumers. To achieve more effective food and plastic waste management, home delivery services, consumer food planning and management, and the formation of a circular economy based on localised supply chains may be considered as important intervention points.

scholarly journals Customers’ experiences of fast food delivery services: uncovering the semantic core benefits, actual and augmented product by text mining

2020 ◽  
Vol 122 (11) ◽  
pp. 3513-3528
Author(s):  
Thorsten Teichert ◽  
Sajad Rezaei ◽  
Juan C. Correa
Keyword(s):  
Text Mining ◽  
Fast Food ◽  
Design Methodology ◽  
Food Delivery ◽  
Point Of View ◽  
Data Driven ◽  
Content Type ◽  
Data Driven Approach ◽  
Delivery Services ◽  
Brand Satisfaction

PurposeThis study conceptualizes food delivery services as service mix decisions (SMDs) and illustrates a data-driven approach for the analysis of customers' written experiences.Design/methodology/approachWeb scraping, text mining techniques as well as multivariate statistics are combined to uncover the structure of the three tiers of SMD from consumers' point of view.FindingsThe analyses reveal that fast food delivery is not primarily about speed but that there are four distinct experiential factors to be considered for SMDs. Fast food delivery services are associated both with the actual product (i.e. product issues and brand satisfaction) and with the augmented product (payment process and service handling).Originality/valueFindings demonstrate the relevance of SMDs in omnichannel food retail environments and guide researchers in multistage analyses of consumers' online food reviews.

scholarly journals Sociodemographic differences in self-reported exposure to high fat, salt and sugar food and drink advertising: a cross-sectional analysis of 2019 UK panel data

BMJ Open ◽  
2021 ◽  
Vol 11 (4) ◽  
pp. e048139
Author(s):  
Amy Yau ◽  
Jean Adams ◽  
Emma J Boyland ◽  
Thomas Burgoine ◽  
Laura Cornelsen ◽  
...  
Keyword(s):  
Fast Food ◽  
Food Delivery ◽  
Socioeconomic Group ◽  
Cross Sectional Survey ◽  
Cross Sectional ◽  
Younger Adults ◽  
Sociodemographic Differences ◽  
The North ◽  
Sugary Drinks ◽  
Delivery Services

ObjectivesTo explore sociodemographic differences in exposure to advertising for foods and drinks high in fat, salt and sugar (HFSS) and whether exposure is associated with body mass index (BMI).DesignCross-sectional survey.SettingUK.Participants1552 adults recruited to the Kantar Fast Moving Consumer Goods panel for London and the North of England.Outcome measuresSelf-reported advertising exposure stratified by product/service advertised (processed HFSS foods; sugary drinks; sugary cereals; sweet snacks; fast food or digital food delivery services) and advertising setting (traditional; digital; recreational; functional or transport); BMI and sociodemographic characteristics.ResultsOverall, 84.7% of participants reported exposure to HFSS advertising in the past 7 days. Participants in the middle (vs high) socioeconomic group had higher odds of overall self-reported exposure (OR 1.48; 95% CI 1.06 to 2.07). Participants in the low (vs high) socioeconomic group had higher odds of reporting exposure to advertising for three of five product categories (ORs ranging from 1.41 to 1.67), advertising for digital food delivery services (OR 1.47; 95% CI 1.05 to 2.05), traditional advertising (OR 1.44; 95% CI 1.00 to 2.08) and digital advertising (OR 1.50; 95% CI 1.06 to 2.14). Younger adults (18–34 years vs ≥65 years) had higher odds of reporting exposure to advertising for digital food delivery services (OR 2.08; 95% CI 1.20 to 3.59), digital advertising (OR 3.93; 95% CI 2.18 to 7.08) and advertising across transport networks (OR 1.96; 95% CI 1.11 to 3.48). Exposure to advertising for digital food delivery services (OR 1.40; 95% CI 1.05 to 1.88), digital advertising (OR 1.80; 95% CI 1.33 to 2.44) and advertising in recreational environments (OR 1.46; 95% CI 1.02 to 2.09) was associated with increased odds of obesity.ConclusionsExposure to less healthy product advertising was prevalent, with adults in lower socioeconomic groups and younger adults more likely to report exposure. Broader restrictions may be needed to reduce sociodemographic differences in exposure to less healthy product advertising.

scholarly journals SATWIKA LIFE STYLE THROUGH THE DESIGN OF MEASURING EQUIPMENT BODY MASS INDEX (BMI) BASED ON IOT

2021 ◽  
Vol 5 (2) ◽  
pp. 223
Author(s):  
Kadek Ayu Ariningsih ◽  
Anak Agung Gede Ekayana ◽  
I Gede Andika ◽  
I Kadek Rudi Ariastawan
Keyword(s):  
Body Mass Index ◽  
Body Mass ◽  
Fast Food ◽  
Modern Society ◽  
Food Delivery ◽  
Academic Community ◽  
Measurement Tool ◽  
Delivery Services ◽  
Qualitative Descriptive ◽  
And Behavior

<span>The satwika lifestyle refers to the understanding that the physical body should be </span><span>maintained through wise thoughts and behavior in determining what is good and bad for the </span><span>body so that it is always in a fit and fit state. Technology affects the lifestyle of modern society. </span><span>Practical lifestyles are not necessarily balanced with health awareness. Fast food variations and </span><span>online food delivery services are practical choices even though they do not meet nutritional </span><span>standards that can affect health quality. Body Mass Index (BMI) can be an indicator of health, </span><span>so it can guide a person to control the food consumed. This study innovates the development </span><span>of a manual BMI measurement tool at STMIK STIKOM Indonesia into a BMI measurement </span><span>tool that can be accessed online with a concept called IoT (Internet Of Things). The design of </span><span>the IoT Based BMI Measurement Tool at STMIK STIKOM Indonesia is expected to help </span><span>lecturers, staff, and students at STMIK STIKOM Indonesia to be able to check their BMI </span><span>regularly so that they can optimize the satwika lifestyle. The data of this research were obtained </span><span>by conducting observation, e-questionnaire, and interview methods and then elaborated with </span><span>qualitative descriptive to describe that the BMI measuring instrument can function and assist </span><span>the academic community of STMIK STIKOM Indonesia in maintaining a satwika lifestyle.</span>

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