Prospects of “Import Substitution” in the tourist industry

Servis plus ◽  
2016 ◽  
Vol 10 (4) ◽  
pp. 15-24 ◽  
Author(s):  
Вадим Якунин ◽  
Vadim Yakunin ◽  
Валерий Овсянников ◽  
Valeriy Ovsyannikov
Keyword(s):  
Import Substitution ◽  
Modern Society ◽  
Tourism Industry ◽  
Local History ◽  
Volunteer Tourism ◽  
New Approach ◽  
General Line ◽  
Tourism Sector ◽  
Patriotic Education ◽  
Tourism Activity

The hypothesis suggests the tourism as the sector which is able greatly to expand its activities in the humanitarian and patriotic education of youth that coincides with the general line on “import substitution” and the need of refocusing on the domestic market in the tourism business. Proceeding from it the goals and tasks of overcoming the “motivational crisis” at today’s youth and the development of new social technologies for the tourism industry contributing to the intellectual and creative potential of consumers are formulated. In the terms of a radical transformation of the socio-economic structure of modern society the emphasis in the education of youth should be on a common culture that requires an adjustment of the directions of tourism industry development. However most tourism projects are not oriented to the requirements of today’s youth, which strongly put forward a request for the unified national projects rallying people around Russian values, based on the historical and cultural heritage of the country. The tourism industry should be included in the processes of change in the value priorities of young people. In the framework of the national process patriotic component of tourism activity can be presented as a kind of strategy that is implemented on the basis of industry-specific principles. The consistency in the formation of worldviews, the continuity of patriotic education, humanization, dynamism, individualization and inter- industry linkages should be among them. One of such approaches may be the greater involvement of youth in volunteerism through volunteer tourism, creation of multimedia applications on local history and patriotic trend. It requires a fundamentally new approach to the creation of the tourist product where knowledge is produced in relevant activities. In this perspective, the educational function of the tourism sector can cooperate with the education and promote the socio-personal competences. The main goal in this project will be solved by the scientific community of the cities where it is supposed to implement the applications. One of the most promising for such project is Samara region (brief overview of tourist objects is represented).

scholarly journals (The Role of Transport and Tourism Economics in Achieving the Economic Development of the Kingdom of Saudi Arabia for the Period (2007-2017: دور اقتصاديات النقل والسياحة في تحقيق التنمية الاقتصادية للمملكة العربية السعودية للمدة (2007- 2017)

2019 ◽  
Vol 3 (9) ◽  
Author(s):  
Ban Ali Hussein Al Mahanadi
Keyword(s):  
Saudi Arabia ◽  
Tourism Industry ◽  
Transport Sector ◽  
Retail Sector ◽  
Relative Importance ◽  
Kingdom Of Saudi Arabia ◽  
Tourism Sector ◽  
Religious Tourism ◽  
Vision 2030 ◽  
Tourism Activity

The transport sector in its various forms, has an important weight in tourist activity, it is a direct producer that deserves direct planning. It is coordinated with the objectives of the comprehensive tourism plan. Also, it is an important factor in the tourism industry where depend on it to transport tourists from outside their places of residence to the tourist destination. An analysis of the reality of transport and tourism activity in the Kingdom of Saudi Arabia shows the relative importance of the transport and communications sector, the relative importance of the retail sector, restaurants and hotels, the highest level of passenger services, In addition, there is the presence of religious tourism as the Kingdom of Saudi Arabia benefits from the influx of millions of Muslim pilgrims from all over the world to perform Hajj rituals annually and Umrah every day. And to see the archaeological sites and the holiest Bekaa in the Holy Haram area where in 2017 religious tourism attracted more than 8 million Muslim visitors, around 3 million came to perform Hajj. According to the National Transition Program, the Ministry of Hajj is committed to achieving the goal of providing the greatest possible number of Muslims to perform Hajj and Umrah. The end of this ministry is to increase the number of pilgrims from outside Saudi Arabia to 15 million by 2020 compared to 2017 (6.8 million) And according to Vision 2030, this number will double to 30 million by 2030, This is due to major growth in the fields of living accommodations, wellness maintenance, advanced shipping, retail and infrastructure. Equally part of its vision for growing the tourism sector and diversifying the sources of income, it intends to implement the first two projects, the Red Sea project and the second project of the city of Neum.

scholarly journals STRATEGIC DIRECTIONS FOR THE DEVELOPMENT OF THE TOURIST INDUSTRY IN THE REGION

2021 ◽  
Vol 9 (1) ◽  
pp. 72-86
Author(s):  
A. Nebesnaya
Keyword(s):  
Development Strategy ◽  
Swot Analysis ◽  
Value Added ◽  
Well Being ◽  
Tourism Industry ◽  
Transport Infrastructure ◽  
Tourism Sector ◽  
Voronezh Region ◽  
Tourism Activity ◽  
Key Participants

The article provides an overview of the main strategic documents for the development of the tourism industry both at the federal level and at the regional levels. Among the main measures for the implementation of the Strategy for the period up to 2035 in the tourism sector, they noted: the formation of the institutional system of the industry; development of tourist infrastructure; formation of a tourist product; qualitatively new management of the industry; advanced training of participants in the tourism industry; ensuring an increase in the number of foreign tourists visiting the Russian Federation. To analyze the development of these measures in the region, a SWOT-analysis of the development of the tourism industry in the Voronezh region was carried out. The strengths included the availability of significant resources for the development of various types of tourism. The created room stock of accommodation facilities, represented by key foreign and domestic hotel brands, is capable of receiving up to 1.5 million tourists a year. The developed transport infrastructure of the Voronezh region, the presence of the international airport "Voronezh" are significant competitive advantages of the Voronezh region. The weaknesses include the fact that Voronezh and the region do not have a sufficiently developed hospitality industry and a well-recognized brand. The contribution of tourism activity to the well-being of its key participants was considered. A forecast was made in accordance with the Tourism Development Strategy 2035 of the export of tourism services and the gross value added of the tourism industry in Russia.

scholarly journals Sustainable Development of Tourism in Azerbaijan During the Post-Pandemic Period

2021 ◽  
Author(s):  
Farhad Rahmanov ◽  
Elchin Suleymanov
Keyword(s):  
Sustainable Development ◽  
Modern Society ◽  
Tourism Industry ◽  
Host Countries ◽  
Tourism Marketing ◽  
Tourism Sector ◽  
Development Goals ◽  
Crisis Conditions ◽  
The Impact ◽  
Governing Institutions

The paper is devoted to the current issue of 2020 on the impact of the COVID-19 pandemic on the tourism industry in general, Azerbaijan in particular, and overcoming this crisis, taking into account the main aspects and goals of sustainable development. The primary purpose of the article is to form recommendations for compliance with the goals of sustainable development in the tourism industry of Azerbaijan with the levelling of events caused by the influence of COVID-19. A review of the scientific literature concluded that the issue of tourism marketing in crisis conditions is always complicated and multifaceted. The development of the tourism sector is a positive change for the host countries, which helps to solve problems in other areas of the economy. During the preparation of the material, a marketing survey of Azerbaijani citizens was conducted to study the potential impact of COVID-19 on the tourism industry. The analytical method of the article analyzes the goals of sustainable development, announced following the Resolution adopted by the UN General Assembly on September 25, and which become most relevant in the context of 2020 and are a challenge for modern society and Azerbaijan in particular. As a result of this study, recommendations were made to restart the tourism sector in Azerbaijan, given compliance with and implementation of sustainable development goals. The results of this study can be useful for the governing institutions of Azerbaijan and other countries in which the tourism industry has developed dynamically and rapidly over the past few years.

CRM in Tourism

2015 ◽  
pp. 16-43 ◽  
Author(s):  
Roya Rahimi ◽  
Vipin K. Nadda ◽  
Hui Wang
Keyword(s):  
Favourable Outcome ◽  
Tourism Industry ◽  
Customer Relationship ◽  
Service Needs ◽  
Business Organizations ◽  
Marketing Environment ◽  
Tourism Sector ◽  
Tourism Activity ◽  
Export Industries ◽  
To Receive

Businesses tend to operate under the influence of their internal and external environment for favourable outcome and competitive sustainability. Under such circumstances, it becomes critical to develop and maintain mutually beneficial relationships with the variety of stakeholders and customers being of paramount importance, especially in the tourism sector. The recent time has seen dramatic growth in tourism industry and tourism has been considered as one of the largest global export industries (UNWTO, 2003). In order to strive, it has to meet the competitive challenges of the future where quality will be the main driving force which mainly focuses upon the satisfaction of all the legitimate product and service needs, requirements and expectations of the consumer, at an acceptable price, in accordance with the underlying quality determinants such as safety and security, hygiene, accessibility, transparency, authenticity and harmony of the tourism activity concerned with its human and natural environment. These expected needs correspond to what the customer expects to receive and to what is experienced as important. These needs can be expressed by the customer and if these expectations fulfilled, will lead to satisfaction and doing so the service provider creates expected quality (Kvist and Klefsjo, 2006). Recognizing this value of end user's opinion, more and more business organizations are focusing towards customer relationship management (CRM) for building and facilitating ever lasting relationship with them (Richard and Johns, 2008). The competitive marketing environment characterized with the availability of differentiated products (Gartner,2009),availability of low switch over options(Massey et al,2001) and the increasing cost of attracting new customer(Peppard, 2000) not only threaten the loyalties but also raise customer's expectations thus necessitating the need for CRM (Pan &Lee,2003). Buttle (2009) projects that the core aim of CRM is towards managing customer relationship shifting the focus from transaction to acquisition, development and retention.

scholarly journals Covid-19 “tourism in flight mode”: a lost opportunity to rethink tourism – towards a more sustainable and inclusive society

2020 ◽  
Vol 12 (6) ◽  
pp. 671-678
Author(s):  
Carmen Pardo ◽  
Ana Ladeiras
Keyword(s):  
Public Administration ◽  
Tourism Industry ◽  
Online Forums ◽  
Content Type ◽  
New Era ◽  
Flight Mode ◽  
Raising Awareness ◽  
Tourism Sector ◽  
Tourism Activity ◽  
Inclusive Society

Purpose This paper aims to report on a post-confinement reflection (not post-COVID-19) resulting from a series of online forums that took place during the peak moments of the pandemic, with the intention of raising awareness and mobilising tourism agents for the development of tourism planning and tourism intelligence, taking advantage of the period of stagnation of the tourism industry. The project was named “Tourism in flight mode: Thinking together the post COVID-19 tourism”. Design/methodology/approach The project was based on the sharing of information and experiences in virtual forums where participants from all over the world had the opportunity to explain how the pandemic was influencing their work/business, the regional or national tourism activity, GDP and jobs and how they and their regions were preparing for the recovery of tourism. On a biweekly basis, virtual forums were organised, with participants from three continents and 12 countries. The results were contextualised by carrying out a review of the most recent literature and authors’ tourism know-how in the field. Findings The results of the discussions allowed for an identification of new potential successful tourism products and new proposals for the design of basic pillars for destinations planning. Practical implications This paper offers practical recommendations for public administration and others on dealing with unexpected crises in the tourism sector and how to respond through the development of new and adapted products and approaches to tourism. Originality/value This paper creates awareness in public administration and other agencies about the opportunities and the needs for this “new era”.

scholarly journals Tourism Management in Azerbaijan Under Sustainable Development: Impact of COVID-19

2020 ◽  
pp. 195-207
Author(s):  
Farhad Rahmanov ◽  
Ramilya Aliyeva ◽  
Anna Rosokhata ◽  
Nataliia Letunovska
Keyword(s):  
Sustainable Development ◽  
Sustainable Development Goals ◽  
Modern Society ◽  
Tourism Industry ◽  
Necessary Condition ◽  
Bulgarian Academy ◽  
Middle East Countries ◽  
Tourism Sector ◽  
Development Goals ◽  
The Impact

The article is devoted to the current issue of 2020 on the impact of the COVID-19 pandemic on the tourism industry in general, Azerbaijan in particular, and overcoming this crisis, taking into account the main aspects and goals of sustainable development. The primary purpose of the article is to form recommendations for compliance with the goals of sustainable development in the tourism industry of Azerbaijan with the levelling of events caused by the influence of COVID-19. A review of the scientific literature concluded that the issue of tourism marketing in crisis conditions is always complicated and multifaceted. The development of the tourism sector is a positive change for the host countries, which helps to solve problems in other areas of the economy. The article presents the dynamics of development of the tourism industry in recent years in the world, in the group of Middle East countries, which respectively includes Azerbaijan. The leading quantitative indicators of tourism development in Azerbaijan, neighbouring countries, and Ukraine were compared. The relevance of this study is that a systematic restart of the tourism sector after the end of quarantine measures is a necessary condition to take into account all the preferences, requests, and concerns of citizens who are direct participants in the economic component of tourism. During the preparation of the material, a marketing survey of Azerbaijani citizens was conducted to study the potential impact of COVID-19 on the tourism industry. The survey was conducted on April 13-21, 2020, by a team of researchers from the University of Northampton (UK), the National Institute of Geophysics, Geodesy and Geography at Bulgarian Academy of Sciences, University of National and World Economy (Bulgaria). The article highlights the main results of this study, based on which the critical inquiries of Azerbaijani citizens regarding the restart of tourism in the country were formed. The analytical method of the article analyzes the goals of sustainable development, announced following the Resolution adopted by the UN General Assembly on September 25, and which become most relevant in the context of 2020 and are a challenge for modern society and Azerbaijan in particular. As a result of this study, recommendations were made to restart the tourism sector in Azerbaijan, given compliance with and implementation of sustainable development goals. The results of this study can be useful for the governing institutions of Azerbaijan and other countries in which the tourism industry has developed dynamically and rapidly over the past few years. Keywords tourism, sustainable development goals, COVID-19 impact, social aspects of tourism, tourist choice, restart of tourism, health of citizens.

CRM in Tourism

2017 ◽  
pp. 928-955 ◽  
Author(s):  
Roya Rahimi ◽  
Vipin K. Nadda ◽  
Hui Wang
Keyword(s):  
Favourable Outcome ◽  
Tourism Industry ◽  
Customer Relationship ◽  
Service Needs ◽  
Business Organizations ◽  
Marketing Environment ◽  
Tourism Sector ◽  
Tourism Activity ◽  
Export Industries ◽  
To Receive

Businesses tend to operate under the influence of their internal and external environment for favourable outcome and competitive sustainability. Under such circumstances, it becomes critical to develop and maintain mutually beneficial relationships with the variety of stakeholders and customers being of paramount importance, especially in the tourism sector. The recent time has seen dramatic growth in tourism industry and tourism has been considered as one of the largest global export industries (UNWTO, 2003). In order to strive, it has to meet the competitive challenges of the future where quality will be the main driving force which mainly focuses upon the satisfaction of all the legitimate product and service needs, requirements and expectations of the consumer, at an acceptable price, in accordance with the underlying quality determinants such as safety and security, hygiene, accessibility, transparency, authenticity and harmony of the tourism activity concerned with its human and natural environment. These expected needs correspond to what the customer expects to receive and to what is experienced as important. These needs can be expressed by the customer and if these expectations fulfilled, will lead to satisfaction and doing so the service provider creates expected quality (Kvist and Klefsjo, 2006). Recognizing this value of end user's opinion, more and more business organizations are focusing towards customer relationship management (CRM) for building and facilitating ever lasting relationship with them (Richard and Johns, 2008). The competitive marketing environment characterized with the availability of differentiated products (Gartner, 2009),availability of low switch over options(Massey et al,2001) and the increasing cost of attracting new customer(Peppard, 2000) not only threaten the loyalties but also raise customer's expectations thus necessitating the need for CRM (Pan &Lee,2003). Buttle (2009) projects that the core aim of CRM is towards managing customer relationship shifting the focus from transaction to acquisition, development and retention.

scholarly journals Education Related to Tourism Received by Polish Tourism and Recreation Students in Childhood and Adolescence and its Impact on their Tourism Activity

2015 ◽  
Vol 22 (3) ◽  
pp. 189-194
Author(s):  
Aneta Omelan ◽  
Elżbieta Huk-Wieliczuk ◽  
Robert Podstawski
Keyword(s):  
Modern Society ◽  
Summer Camps ◽  
Childhood And Adolescence ◽  
Human Needs ◽  
Community Organisations ◽  
Tourism Sector ◽  
Tourism Activity ◽  
Undergraduate Programme ◽  
The University ◽  
The Impact

Abstract Introduction. If activity related to tourism is planned effectively and performed in a responsible way, it can satisfy many human needs. In order to make it possible for members of modern society to fully benefit from tourism, however, it is necessary to undertake action aimed at promoting tourism, fostering its development, stimulating the need to travel, and helping tourists adopt certain habits. The aim of the study was to collect information concerning the impact of family, school, and community organisations on the tourism activity of students of tourism and recreation. Material and methods. The study involved 289 students of an undergraduate programme in tourism and recreation offered by the Faculty of Environmental Sciences at the University of Warmia and Mazury in Olsztyn. The study was conducted using a specially designed diagnostic survey on “Education in tourism”. Results. More than 71% of the students surveyed engaged in tourism with their parents in childhood and adolescence, and those living in the city did so more frequently. Only one in four students said that during family trips visiting sights and attractions was combined with active tourism. As far as school trips are concerned, the respondents did take part in them, but these were mostly one-day sightseeing trips, aimed at developing their knowledge about the country, during which pupils do not undertake intense physical activity. More than half of the respondents participated in summer camps for children and adolescents. An overwhelming majority of the respondents stated their parents had had the greatest influence on their tourism activity, while community organisations and schools had had the smallest impact in this respect. Conclusion. Most of the students surveyed undertook tourism-related activities which were organised for them by different persons; thus, they received some education in tourism during childhood and adolescence. Since students of tourism and recreation will have an influence on tourism in Poland in the future, provided they work in the tourism sector, they should be prepared to promote tourism which offers a range of different benefits, not only educational ones.

scholarly journals Application of Quality Management System in Tourism Sector in Kosovo

2016 ◽  
Vol 4 (1) ◽  
pp. 73 ◽  
Author(s):  
Samir Lleshi ◽  
Xhenet Syka
Keyword(s):  
Quality Management ◽  
Management System ◽  
Quality Management System ◽  
Modern Society ◽  
Developed Countries ◽  
Tourism Industry ◽  
Health Care Education ◽  
Tourism Sector ◽  
Countries In Transition

Tourism is one of the most complex activities of today’s modern society. In developed countries and in some other countries in transition, it presents a significant product of export and employment generator. The increase of the quality of service and application of the quality management system in tourism industry is undoubtedly a challenge that we are all interested to deal with. Quality Management of Services is directly connected with training and qualification of human resources involved in this sector. Tourism sector in recent years, although, it was a priority for each government, we can freely say, it has increased in spontaneous way. More tourists don’t mean more progress in development, or generating of incomes for Kosovars. The type of tourism that one country is commited to develop is mainly determined from the contribution for enriching of its inhabitants. Emphasizing of natural and cultural tourism in Kosovo is mainly focused on benefiting from local communities, which, unfortunately, are currently facing the limited economic situation. Positive benefiting from a successful tourism sector strategy directly contributes to increase of employment, additional benefitting for economy, improved infrastructure and increase of tax revenue which directly has an impact in improvement toward health care, education, and other social development.

ORGANISATIONAL FOUNDATIONS AND PROBLEMS OF ECOTOURISM DEVELOPMENT AS A PROSPECTIVE TYPE OF TOURISM ACTIVITY IN UKRAINE

2017 ◽  
Author(s):  
Оlena Sakovska ◽  
◽  
Raisa Kozhukhіvska ◽  
Keyword(s):  
State Level ◽  
Tourism Industry ◽  
Recreational Activity ◽  
Tourism Marketing ◽  
Tourism Management ◽  
Regional Tourism ◽  
Tourism Sector ◽  
Tourism Activity ◽  
Key Aspects ◽  
Recreational Resources

Ecotourism activity is one of the promising areas for the development of the tourism sector. Ukraine has significant opportunities and recreational resources for the development of ecotourism. While occupying one of the key positions in the tourism industry, particularly in terms of low investment costs and rapid profits, ecotourism in Ukraine is still one of the important sectors of economic development. The article examines the key aspects of the development of ecotourism in Ukraine. It has been noted that ecotourism is an integrative area of recreational activity for people who build their relationship with nature and other people on the basis of mutual benefit, mutual respect and understanding. The analysis of a situation connected with organizational moments of occupation by ecotourist business has been carried out. It was found out that now, ecotourism in Ukraine, in its organized form, only begins to develop. The main obstacles to the development of ecotourism in Ukraine have been identified. It is noted that further ecotourism activities in Ukraine are impossible without the introduction of tourism marketing and regional tourism management. It is noted that the development of ecotourism should be supported in every way at the state level, in particular, in order to overcome the problems in the tourism sector should be developed and implemented by domestic and foreign economic investment programs related to the development of ecotourism. The key tasks of state programmes for the development of ecotourism in Ukraine were defined. As a result, it is stated that one of the key problems in the development of ecotourism in Ukraine is that there is currently no understanding at the legislative level of what ecotourism is and what its principles are. On the other hand, Ukraine has some experience of ecotourism development, both positive and negative. At the same time, however, it should be noted that ecotourism is one of the important components of an effective tourism policy in Ukraine.

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