On Regional Hospitality Standards Development (Case study: Yaroslavl Region)

10.12737/4499 ◽  
2014 ◽  
Vol 8 (2) ◽  
pp. 32-38
Author(s):  
Ольга Вапнярская ◽  
Olga Vapnyarskaya ◽  
Тигран Асоян ◽  
Tigran Asoyan
Keyword(s):  
Service Quality ◽  
Development Policy ◽  
Tourism Development ◽  
Tourism Industry ◽  
Regional Level ◽  
Tourist Industry ◽  
Regional Tourism ◽  
Complex Development ◽  
Tourist Service

Research and practice show that special-purpose programmes designed to promote tourism development at a regional level are generally aimed at improving industry and infrastructure in a targeted region. These tasks, as well as the issues of hotel, public catering and other service quality enhancement, are focal for developers of strategies and targeted programmes of regional tourism development. Besides tourist industry development, policy papers address marketing issues, such as, for example, the development, positioning and promotion of the tourist product. However, the issues concerning the tourist service quality and the hospitable atmosphere in the environment external to a tourism enterprise receive little attention. Experience shows that tourists value not only the service quality as provided by tourist-oriented enterprises but also the friendly and welcoming attitude of the local people, which, combined, serve to create a unique atmosphere of general hospitality. UNWTO regards the ethics of tourism development as important and indispensable. With this in mind, the authors of the article raise the problem of a hospitality standards complex development which, applied at a regional level, should include provisions to be implemented by the tourism industry and infrastructure participants to improve service. The authors hold that a standards complex will ensure a synergetic approach to the creation of a unique atmosphere of hospitality in a region, and assert that the content of the standards be based on the provisions of international legal acts and the legal and regulatory framework in effect in a particular region. A model of the standards is demonstrated in the context of the Yaroslavl region.

scholarly journals CLUSTER APPROACH IN THE TOURISM BUSINESS

2012 ◽  
Vol 1 (4) ◽  
pp. 88
Author(s):  
Iveta Dembovska ◽  
Inese Silicka
Keyword(s):  
Development Policy ◽  
Efficient Solution ◽  
Tourism Development ◽  
Tourism Industry ◽  
Regional Level ◽  
Cluster Approach ◽  
Economic Problems ◽  
The Past ◽  
Innovation Projects ◽  
Rules And Principles

One of the approaches to development of the tourism industry at the regional level, based of market rules and principles are creation and development of tourism clusters. Clusters span numerous different companies, contribute to more efficient solution of socio–economic problems in the country as a whole, and in certain regions. Clusters centre around different companies, which have not cooperated in the past, to encourage their development. The cluster approach should make radical changes to content of the tourism development policy; it means that there is a need to promote and develop the system of relationships between economic operators and the national authorities rather to support individual companies or industries. Practically it enables creation and implementation of large trans–sectoral and interregional investment and innovation projects.

Non-Russian experience in establishing a national tourist service quality framework (Case study: Finland)

10.12737/3586 ◽  
2014 ◽  
Vol 8 (2) ◽  
pp. 53-63
Author(s):  
Дина Макеева ◽  
Dina Makeeva
Keyword(s):  
Service Quality ◽  
Tourism Development ◽  
Quality System ◽  
Annual Growth ◽  
Principal Function ◽  
Quality Framework ◽  
Tourist Service

The article considers Finland’s experiences in establishing and developing a national tourist service quality framework. Currently, Finland’s tourist revenue sees an annual growth of 5-10 percent, and is a major GDP contributor. To ensure continued tourism development, to promote tourist-sector-provided employment and the tourist inflow, Finland established a national tourist service quality system – DQN (destination quality net), whose principal function is to analyse and adapt the practices of top tourist organizations and to facilitate the adoption of the practices by other organizations. The article provides an overview of the system and described its implementation tools.

Facilitating collaboration and community participation in tourism development: The case of South-Eastern Nigeria

2020 ◽  
pp. 146735842096603
Author(s):  
Afamefuna Eyisi ◽  
Diane Lee ◽  
Kathryn Trees
Keyword(s):  
Focus Group ◽  
Community Participation ◽  
Emerging Economies ◽  
Tourism Development ◽  
Tourism Industry ◽  
Exploratory Research ◽  
Focus Group Discussions ◽  
Group Discussions ◽  
Southeastern Region

Collaboration and community participation are crucial for securing sustainable tourism and highlight the need to listen and respond to the broad range of stakeholders’ voices, opinions, and concerns. These concepts dominated the discourse of sustainable-responsible tourism and gave rise to collaboration theory as well as various types of community participation. Many scholars in both Western and emerging economies have employed these concepts; however, there is limited research on how they apply in the Nigerian tourism industry. Therefore, this exploratory research discusses collaboration and community participation in tourism development in Nigeria, using the Southeastern region as a case study. In this area, tourism is in the early phase of growth. The paper reports on interviews and focus group discussions used to interact with tourism stakeholders in the region (traditional rulers, men, women, and youth representatives, chief priests, security agents, and tourism officials). Results showed that while the stakeholders are willing to collaborate, challenges affecting their efforts include autocratic governance structures leading to mistrust, clash of responsibilities, inadequate funding for security, lack of tourism awareness and little respect for local culture. The paper concludes that to develop a resident-friendly tourism destination and sustain collaboration and community participation, stakeholders require education about tourism and opportunities to participate in planning.

Resort-based or resource-based tourism? A case study of Jamaica

2014 ◽  
Vol 4 (2) ◽  
pp. 1-19 ◽  
Author(s):  
Gaunette Marie Sinclair-Maragh
Keyword(s):  
Learning Outcomes ◽  
Tourism Development ◽  
Tourism Industry ◽  
Content Type ◽  
Tourism Management ◽  
Hospitality And Tourism Management ◽  
The Future ◽  
Hospitality And Tourism

Title – Resort-based or resource-based tourism? A case study of Jamaica. Subject area – This case study can be used in the following subject areas: tourism management; tourism policy; tourism planning and development; destination marketing and management; hospitality and tourism management; special event planning and management; and attraction management. Study level/applicability – This case study is useful to both undergraduate and graduate students specializing in hospitality and tourism management. Case overview – This case study explored the nature of two forms of tourism development; resort-based and resource-based, and aimed to determine which is the more viable and sustainable option for the future of tourism in Jamaica, an island destination in the Caribbean which depends highly on the tourism industry. The literature established that both forms of tourism are challenged by several and varying factors and so their synergistic integration appears to be the most functional option for sustainable tourism development in Jamaica along with the involvement of the relevant stakeholders. Expected learning outcomes – The students should be able to: Distinguish between resort-based tourism and resource-based tourism by identifying the elements and attributes that make them different. ▪Explain the usefulness and drawbacks of both types of tourism model. ▪Discuss the nature of culture and heritage tourism and eco-tourism. ▪Analyze Jamaica's tourism model from the nineteenth to the twenty-firstst century by assessing the changes and developments. ▪Discuss the role of government in facilitating the development of a “wholisitic tourism model” that will facilitate the synergy of resort-based tourism and resource-based tourism. ▪Assess the role of the private sector in encouraging and facilitating resource-based tourism. Supplementary materials – Teaching notes are available for educators only. Please contact your library to gain login details or email [email protected] to request teaching notes. Social implications – This case study conceptually and empirically analyzed the tourism model in Jamaica to ascertain whether or not the future of Jamaica's tourism should remain dependent on resort-based tourism or should it opt for resource-based tourism as a more viable and sustainable option. The discussion however, indicates that resort-based tourism can synergize with resource-based tourism to achieve sustainable development along with the involvement of all the relevant stakeholders including the government, hotel operators and the residents. The case synopsis likewise presented a concise summary of the literature reviewed regarding the concepts of resort-based tourism and resource-based tourism; and the case of Jamaica's tourism.The learning outcomes are intended to guide the teaching- learning process and stimulate students' understanding of the concepts of resort-based tourism and resource-based tourism and their specific implications in terms of tourism development in Jamaica. This knowledge can also be generalized to other destinations with similar historical background and tourism resources. The applied questions will guide the discussions and provide additional resources for assessment purposes. They will also help the students to critically assess the dynamics of tourism development.The case synopsis is consistent with the learning outcomes, corresponding applied questions and course recommendations. A total of two to three-hours teaching session can be used to discuss the constructs, analyze the case in point and answer the applied questions.

Circular Economy Perspective Research Wanlu Lake Eco-Tourism Industry Gathering Area for Innovation and Development

2014 ◽  
Vol 962-965 ◽  
pp. 2301-2309 ◽  
Author(s):  
Ying Zhang
Keyword(s):  
Circular Economy ◽  
Guangdong Province ◽  
Tourism Industry ◽  
Scale Economy ◽  
Industrial Scale ◽  
Regional Tourism ◽  
Ecological Barrier ◽  
Tourism Economy ◽  
Innovation And Development

As an innovative form of tourism industry transformation, Eco-tourism Industry Gathering Area is beneficial to tourism industrial scale economy, rich regional tourism brands, promote local tourism economy. In this paper, Case Study Wanlu lake Eco-tourism industry Gathering area is ecological barrier of Guangdong Province, analyze the development of Eco-tourism industry, and Analysis the circular economy, ecology, Wisdom Tour, put forward of Eco-tourism innovative and development .

scholarly journals MARKETING INSTRUMENTS FOR ENVIRONMENTAL DEVELOPMENT AGRICULTURAL TOURISM

2018 ◽  
Vol 20 (3(68)) ◽  
pp. 145-154
Author(s):  
E.L. MIHAILUK
Keyword(s):  
Rural Areas ◽  
Tourism Development ◽  
State Regulation ◽  
Tourism Industry ◽  
Regional Level ◽  
Rural Tourism ◽  
Main Task ◽  
Investment Projects ◽  
Natural Parks ◽  
Wide Range

Topicality. The article covers the issues of implementation of marketing tools for the development of the ecological direction of rural tourism. Tourism development can become a "catalyst" for economic growth in rural areas: tourism activity is attractive to small start-up investments, because for peasants who have very limited funds, this is a practically crucial moment; tourism is a profitable branch of economy with a high level of profitability, with a minimum payback period, which is very important for the quick income generation. Aim and tasks. The only way to solve systemic problems in the field of tourism is a strategically oriented state policy, the main task of which is to define tourism as one of the main priorities of the state, the introduction of economic and legal mechanisms for the successful conduct of tourism business, investment mechanisms for the development of tourism infrastructure, information and marketing activities with formation of tourist image of Ukraine. Research results. Results For the successful development of rural tourism and tourism in general in Ukraine, it is necessary to ensure the integrated development of territories, in particular the creation of favorable conditions for attracting investment in the development of tourism infrastructure by: monitoring investment proposals for the development of tourism infrastructure in the regions; preparation of a cathlass of investment projects in the field of tourism and resorts to represent potential domestic and foreign investors; the involvement of investment projects in the field of tourism and resorts in international fairs of investment projects. �wner village (guest) houses can not independently provide a wide range of leisure activities for their guests. Therefore, they need to cooperate with other structures that serve the guests of the village. Usually such partners are: � objects of community food (taverns, bars, roadside cafes); � owners of means of transport (traditional, retro options); � centers of folk crafts and crafts production; � artistic and ethno-folk groups; � municipal and private museums; � the administration of natural parks. Supporting the region in resource support: - cartographic and advertising-cartographic support, as a rule, is necessary at the level of the region (the only tourist area); - Information and advertising resources of the region (TV and other mass media, regional specialized sites, etc.); - training for tourism industry: effective coordination at the regional level; - Information and advisory support: effective organization at the regional level (including, with the involvement of external expertise, including international). Conclusions. In order to achieve the goals within the specified priority areas, it is necessary to ensure effective interaction of legal, organizational, economic and financial mechanisms of state regulation of tourism and resorts development. Prospects for rural tourism development in Ukraine appear to be potentially favorable given the presence of significant natural resources. �he flowering of rural recreation should take place under active cooperation with nature conservation institutions of a certain region (according to Article 9 of the Law of Ukraine "On the Nature Reserve Fund of Ukraine", subject to compliance with the environmental protection regime established by this Law and other acts of Ukrainian legislation, provides use them for recreational and other recreational purposes). Ukraine has powerful natural and recreational opportunities, for example, five biosphere reserves, national natural parks: Carpathian, Hutsulshchyna, Vyzhnytsky, Yavorivsky.

scholarly journals Tourism policy and environmental impacts in Musina municipality: lessons from a case study of failure

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Azwindini Isaac Ramaano
Keyword(s):  
Rural Communities ◽  
Environmental Impacts ◽  
Low Income ◽  
Development Policy ◽  
Tourism Development ◽  
Secondary Data ◽  
Limpopo Province ◽  
Content Type ◽  
Vhembe District

Purpose Musina municipality is one of the driest regions in Limpopo Province, South Africa. It is, like many rural communities within the country, a low-income area. Nonetheless, being embedded within the tourism-orientated landscape of the Vhembe district in Limpopo, it possesses the potential for community-based tourism. This study aims to review the perception and application of tourism development policy in the Municipality using primary and secondary data. The study discovered poor enforcement of tourism development policy paired with a substandard knowledge of sustainable and responsible tourism principles. Consequently, the negative environmental impacts of tourism activities had exacerbated. The study recommends a need for improved policy implementation and strategies to advance local communities’ livelihoods while also managing natural resources.

scholarly journals Editorial

2007 ◽  
Vol 2 (1) ◽  
pp. v-vi
Author(s):  
Joby Thomas
Keyword(s):  
Medical Tourism ◽  
Sustainable Tourism ◽  
Tourism Development ◽  
Tourism Industry ◽  
Sustainable Tourism Development ◽  
Tourism Product ◽  
Tourism Sector ◽  
Tourist Guides

The second volume of Atna comes to you with our humble efforts to enrich tourism literature in India. We are delighted with the overwhelming response to the I volume from distinguished readers across India and abroad. Inspired by the constructive comments to the I volume, the second volume of Atna continue to incorporate articles on diverse areas of tourism such as sustainable tourism, heritage, medical tourism, cruises, cuisines, education, aviation etc. Raiesh N Ragde and Maduri T Sawant in their article on 'Proficiency of Foreign Languages : A study of the approved tourist guides of Aurangabad Region' state that, most of the tourist guides engaged in tourism business do not have proficiency of foreign languages, resulting in lack of appreciation of their role and responsibilities. Nedelea and Babu P George presents a case study of sustainable tourism development in Eastern Europe. This article points to the problems faced by hospitality and tourism industry in Romania and force the tourism sector to contemplate on the approaches towards sustainable tourism development. Strategies for sustainable eco-tourism by Maduri T Sawant examines the overall development of tourism and suggests strategies for sustainable tourism development. Sindhu Joseph critically analyses the potential and present stage of development of Bekal beach resort in Kerala in her article 'Special tourism Area- a critical study of Bekal.' 'Management of Eco-tourism sites: A case study of Aianta Ellora caves' by Raiesh N Ragde and Maduri Sawant highlights that the heritage contributes to the richness of any landscape and can attract innumerable tourists looking for cultural experiences in eco-friendly environment. Prospects of developing Medical tourism in India authored by Binoy T A draws attention to the pivotal role of medical tourism and calls for coordinated promotional strategies to develop medical tourism. Paramita Suklabaidya explores the potential of cruises as tourism product and the reasons for its growing popularity worldwide in her article 'New Age Tourism Product: The Cruise Industry - the Fastest growing Tourism Sector'. Gastronomy tourism can be a pull factor for many tourism market segments and the role of Gastronomy Tourism in promoting Jharkhand as a Tourist Destination is beautifully presented by Mohinder Chand, Ashish Dahiya and Lata S Patil. Issues of effective teaching and learning in tourism education by Toney K. Thomas reviews and evaluates the effectiveness of the application of skills in the industry. Joby Thomas and P. Pakkerappa in their article highlight the crucial role of HRD in airline industry to cope UP with the challenges of advancement in technology, changing market scenario, industry restructuring and more competitive business environment. To demonstrate the techniques of implementing intrapreneurship with examples from the tourism industry a case of Southwest Airlines of USA, is presented by Jyothirmoy Ghosh and Anianeya Swamy, and portrays how the intrapreneurship principles are applied effectively in tourism sector. On behalf of the editorial board I extend sincere gratitude to all the authors for contributing their scholarly articles to Atna. We look forward to the support, guidance and encouragement of academicians, researchers, professionals and well wishers of tourism and hospitality sector in our future endeavours. Joby Thomas Executive Editor

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