FORMATION OF QUALITY MANAGEMENT SYSTEMS OF PROFESSIONAL EDUCATION: INTERNATIONAL AND RUSSIAN EXPERIENCE

10.12737/573 ◽  
2013 ◽  
Vol 1 (2) ◽  
pp. 106-117
Author(s):  
Анастасия Арасланова ◽  
Anastasiya Araslanova
Keyword(s):  
Quality Control ◽  
Professional Education ◽  
Iso 9000 ◽  
Iso 9001 ◽  
Management Systems ◽  
Educational Institutions ◽  
Quality Management Systems ◽  
Important Means

This article examines international and Russian experience of quality control, in particular ISO 9001:2000 (GOST R ISO 9000–2001), TQM/TQE, EFQM, CHEPS, to ensure the quality as the most important means of achieving the competitiveness of national educational institutions. Quality control is needed in the long term, in order to unify the processes of control, security and guarantee the quality of educational services.

System errors of manufacturers of medicines detected by conducting of state control in the area of circulation of medicines

2019 ◽  
Vol 2019 (5) ◽  
pp. 32-38
Author(s):  
Валентина Косенко ◽  
Valentina Kosenko ◽  
Алла Трапкова ◽  
Alla Trapkova ◽  
Светлана Тарасова ◽  
...  
Keyword(s):  
Quality Control ◽  
Quality Management ◽  
Management Systems ◽  
State Control ◽  
Quality Management Systems ◽  
Conducting State ◽  
Pharmaceutical Quality ◽  
State Quality ◽  
System Errors

The article conducts the analysis of system errors detected by Roszdravnadzor by conducting state quality control of circulating medicines, as well as weaknesses in pharmaceutical quality management systems of the manufacturers, that can influence the quality of manufactured drugs.

scholarly journals Audit Kepastian Kualitas untuk Menilai Efektivitas Sistem Manajemen Mutu ISO 9001:2008 di UPT Perpustakaan Universitas Jember

2017 ◽  
Vol 4 (2) ◽  
pp. 159
Author(s):  
Septarina Prita ◽  
Jean Suha Theresia Br. Aritonang ◽  
W. Wasito
Keyword(s):  
Quality Management ◽  
Continuous Improvement ◽  
Human Error ◽  
Audit Quality ◽  
Quality Management System ◽  
Iso 9001 ◽  
Management Systems ◽  
Quality Management Systems ◽  
Quality Audit

Library is all about service, therefore UPT Perpustakaan Universitas Jember commited to always do a continuous improvement on their service by implying quality management systems ISO 9001:2008. Tools to evaluate the effectiveness of quality management systems is quality audit which is held by Badan Penjamin Mutu (BPM) and performed annually. Quality audit performed by interviewing respondents, ask the respondents to filling in the questionnaires, and the last method is observing the library activity, and analyzes if the reality meets the standards set by the UPT Perpustakaan itself. There are 3 types of finding resulted by quality audit avtivity, they are cathegorized as observative finding, minor finding and mayor finding. Minor findings have been found in Pembinaan Koleksi's sector and Gugus Penjamin Mutu's sector whilst the mayor findings coming from Sirkulasi's sector, Pengembangan dan Kerjasama's sector and Layanan Perujukan dan Koleksi Khusus's sector. Mayor findings means that management should give more attention to the implimentation of quality management system which is implied to these sectors because the findings can influence the conformity between the processes and the products offered so that those will affect the services's quality given by the library. Minor findings means that finding will not influences the quality of the services, and generally human error is the cause of that findings. But although it will not influences the quality of the services, the minor findings still needs to be documented and need a correction action to correct the findings so that in the future, the management can prevent similar findings to ever occured again.Keywords: ISO 9001:2008, Library, Quality Audit, Quality Management Systems

scholarly journals ІНТЕГРАЦІЯ ВИМОГ СТАНДАРТІВ НАТО СЕРІЇ AQAP 2000 У СИСТЕМУ УПРАВЛІННЯ ЯКІСТЮ ПІДПРИЄМСТВА З ВИРОБНИЦТВА ВІЙСЬКОВОЇ ТЕХНІКИ

2020 ◽  
pp. 102-108
Author(s):  
Ольга Володимирівна Нємченко ◽  
Альона Юріївна Кисилевська ◽  
Віталій Леонідович Костенко
Keyword(s):  
Quality Assurance ◽  
Quality Management ◽  
Management System ◽  
Quality Management System ◽  
International Standards ◽  
Iso 9001 ◽  
Management Systems ◽  
Quality Management Systems ◽  
Government Quality

In recent years, the security and defense sector of Ukraine has been undergoing reforms aimed at gaining the country's membership in the NATO North Atlantic Treaty Organization. One of the many aspects of these reforms is the introduction of some specific standards, in particular, the AQAP 2000 series standards in the quality management systems of military equipment enterprises. In the case of implementation of several international standards at the enterprise, there is a need to create integrated quality management systems. The article presents options for implementing two or more standards in the QMS of the enterprise, analyzes their disadvantages and advantages. The main requirements of the AQAP 2110 standard, which should be integrated with the requirements of the ISO 9001 standard in the context of the PDCA cycle ("Plan-Do-Check-Act"), are considered. The stages of the implementation of integrated QMS are described. The scheme of deliveries of products to the customer in which there is a certification of the quality management system of the manufacturer (supplier) by the external body on conformity assessment, control over the quality of production by military representation, and the government quality assurance GQA has resulted. Government quality assurance GQA means that the authorized national body carries out the process of assessing the conformity of the quality management system of the manufacturer (supplier) to the requirements of ISO 9001 and NATO standards AQAP 2000, which allows the customer to gain confidence in the quality of defense products. A special requirement is to draw up a Quality Plan, which defines the activities, processes, resources, responsibilities of the manufacturer, etc., to convince the customer and the GQA representative that the company can manufacture and supply products of appropriate quality and on time, because in case of defective products or failure to deliver is lost time for a replacement or waiting, and this is a constant risk to the country's combat readiness. Requirements for the content and design of the Quality Plan are given in the standard AQAP 2105. In addition to the above, the following specific requirements of AQAP 2110 are analyzed as the operation of the metrological support system at the enterprise according to DSTU ISO 10012, product configuration management with software according to ACMP 2100, risk management, etc.

scholarly journals Managing quality in industrial companies: The empirical study of quality management systems in the Czech Republic

2021 ◽  
Vol 16 (1) ◽  
pp. 251-266
Author(s):  
Pavel Ondra
Keyword(s):  
Czech Republic ◽  
Quality Management ◽  
Business Processes ◽  
Iso 9001 ◽  
Management Systems ◽  
Management Tools ◽  
Quality Management Systems ◽  
The Czech Republic ◽  
Industrial Companies

Since monitoring, managing, sustaining and improving the quality are is so important to the competitiveness of the company, it is advisable to use a variety of Quality Management tools (QMTs) and techniques, in addition to comprehensive Quality Management Systems (QMSs). The main aim of this research study is to explore the connection between Quality Management System (QMS) and selected Quality Management tools (QMTs) in industrial companies in the Czech Republic. This study summarizes the results of the online questionnaire survey between April 2017 and July 2017. The final sample consisted of answers from 200 companies. It has been found that 46% of surveyed companies monitor and evaluate quality of their business processes. Furthermore, it has been found that 59% of surveyed companies are ISO 9001 certified. Larger companies tend to monitor and evaluate quality of their business processes and to have ISO 9001 certification. The relationships between the use of Quality Management tools (QMTs), monitoring and quality assessment of business processes (MQABP) and ISO 9001 certification have been found based on the Pearson's Chi-square Test of Independence, the Fisher's Exact Test of Independence and the Column Proportions Z-Test.

scholarly journals Factors of influence on the formation and functioning of quality management systems of enterprises in the field of engineering services

2019 ◽  
pp. 86-93
Author(s):  
Lyudmila Trachenko
Keyword(s):  
Quality Management ◽  
External Factors ◽  
Iso 9001 ◽  
Management Systems ◽  
Quality Management Systems ◽  
International Standard ◽  
Factors Of Influence ◽  
Engineering Services ◽  
Internal And External Factors

Purpose. The aim of the article is substantiation of the factors influencing the formation and functioning of quality management systems of enterprises in the field of engineering services. Methodology of research. The methods of analysis and synthesis, systematization, theoretical generalization and experimental have been used to investigate the issues of formation of quality management systems of enterprises of the field of engineering services of energy direction in the context of the requirements of ISO 9001: 2015; graphic – for visual presentation of factors that influence the formation and functioning of quality management systems of enterprises in the field of engineering. Findings. It is established that the formation and implementation of quality management systems in the context of the requirements of the international standard ISO 9001: 2015 at enterprises of the field of engineering services is an effective means of improving the quality of work (services), ensuring the competitiveness and development of companies, achievement of key business goals. It is proved that an important aspect in the formation and implementation of QMS of engineering enterprises is their integration into the company management system. The influence of internal and external factors on the formation and functioning of quality management systems of engineering enterprises as a means of reducing risks, improving the performance of companies and meeting the needs of their stakeholders is substantiated. Originality. The substantiation of the influence of internal and external factors on the formation and functioning of the QMS of engineering enterprises and on their management system has been further developed. Practical value. The analysis of the influence of internal and external factors on the formation and functioning of quality management systems in the context of requirements of the international standard ISO 9001: 2015 of enterprises in the field of engineering services makes it possible to reduce the level of uncertainty and risks in the processes of the companies' activities, to improve the quality of work (services) and to maintain competitive positions. Key words: engineering services; quality management systems; international standard ISO 9001: 2015; internal and external factors of influence.

scholarly journals ISO 9000 SERIES STANDARDS AND FORMATION OF QUALITY MANAGEMENT SYSTEMS IN SERVICES

2020 ◽  
pp. 121-134
Author(s):  
Vasyl Semenov ◽  
Keyword(s):  
Quality Improvement ◽  
Quality Management ◽  
Service Sector ◽  
Iso 9000 ◽  
International Standards ◽  
Theoretical Research ◽  
Management Systems ◽  
Total Quality ◽  
Quality Management Systems

The article examines the scientific issues of quality improvement through further the quality management systems improvement that are formed at the service sector enterprises in Ukraine. It is proved that Ukraine's integration into the European community requires focusing on the competitiveness issues. According to this thesis, the achievement of the high competitiveness has a paramount importance and becomes a decisive factor in the service sector commercial success provided that the proper quality of services. It was considered the quality of products and services production concepts changes and quality management over a long historical period from the total quality management to the enterprise level management. It is shown that historical trends have led to the emergence of first theoretical research, and then to the practical implementation of the creating quality management systems idea. It’s broken down about those that, in order to preserve the high quality of the product, and the services, it’s necessary to read the control system for the quality, as it would win the scientific and technical achievements, stimulate the good practice of all efforts. It is indicated that the creation of new dimensions of quality is stimulated by the modern high pace of life, the steady growth of production of products and services, the need for a constant search for new, more effective, concepts, methods and tools for organizing quality systems and managing them that meet the requirements of today. Organizational and methodological, practical and conceptual ambushes have been established, which, in essence, allow the virtual science problem of formulating effective management systems in the field of services. The article also investigates the issues of the formation of qualitymanagement systems at the enterprises of the service sector through the prism of modern directions of standardization and certification, the experience of standardization in general and, in particular, in the EU countries and in Ukraine. The reasons and purposes of creating standards are investigated. In the services quality management, the direct objects of management are the processesthat determine the quality of each service. The development of management decisions regarding the determination of indicators that determine the provision of a quality product is considered as an important component of the quality management program in service enterprises. The concept of qualitymanagement at service enterprises is analyzed, presented in the ISO 9000 series: «quality assurance», «quality management», «quality improvement». The coordination of the management function with the general tasks of quality management in the service sector has been determined. It is emphasized that it is extremely necessary to study and develop new international standards, which would take into account the modern scientific and technical level, world practical experience, and outlined ways to eliminate technical barriers in cooperation between different countries and to ensure the multiplier effect of economic development, the inclusion of national actors in international production chains.

PROBLEMS OF AUDITING USING QUALITY MANAGEMENT SYSTEMS FOR SUSTAINABLE DEVELOPMENT OF ORGANIZATIONS / KOKYBĖS VADYBOS SISTEMŲ AUDITO PROBLEMOS SIEKIANT DARNAUS ORGANIZACIJŲ VYSTYMOSI

2008 ◽  
Vol 14 (1) ◽  
pp. 64-75 ◽  
Author(s):  
Adolfas Kaziliūnas
Keyword(s):  
Sustainable Development ◽  
Quality Management ◽  
Iso 9000 ◽  
International Standards ◽  
Iso 14001 ◽  
Iso 9001 ◽  
Management Systems ◽  
Shop Floor ◽  
Quality Management Systems ◽  
Diverse Range

The role of international standards is analysed in accordance with the quality management of organisations by the requirements of sustainable development. Organisations and companies become increasingly dependent on each other and foreign partners in business, prosperity, socio‐economic change and environment responsibility. There is an essential necessity for using International Standards under these changing conditions. The management systems standards ISO 9001 (quality) and ISO 14001 (environment) have gained recognition in Lithuania. ISO 9001:2000 is approaching 750 and ISO 14001 is approaching 140 certifications across a diverse range of organisations in the manufacturing, service and government areas. The narrow view of quality management has now been swept aside by ISO 9000:2000 quality management principles that aim to help organisations achieve sustained success. But there are some difficulties in implementing these principles. Auditors are responsible for correct implementation of standards. For the auditors they represent a key for transforming the way quality system audits, as recognised by the International Accreditation Forum (IAF). Too many auditors lack real interpersonal skills or experience to engage effectively both main board directors and the shop floor workers. It is very important that auditors must have sufficient preparation, training and gravitas and will be reluctant to engage top management and have capability to interface at this level. The main topics of how to manage quality audit according to the requirements and new quality management principles of ISO 9000:2000 standards are presented in this article. It also provides recommendations on the management of audit programmes, the conduct of internal or external audits of quality management systems, as well as on the competence and evaluation of auditors. This article provides auditors with effective questioning techniques that will enable them to establish that an organisation is managing its processes effectively. Santrauka Straipsnyje analizuojamas tarptautinius standartus atitinkančių kokybės vadybos sistemų vaidmuo darniam organizacijų vystymui. Įmonės ir organizacijos vis daugiau tampa priklausomos viena nuo kitos ir užsienio partnerių verslo, socialinėse, ekonominėse bei aplinkosaugos srityse. Šiomis sąlygomis labai naudinga pasinaudoti tarptautiniais standartais, nes jie padeda vienodai suprasti ir suderinti daugelį kriterijų. Lietuvoje pastaraisiais metais didžiausio populiarumo sulaukė tarptautiniai standartai ISO 9000:2000 (kokybė) ir ISO 14000 (aplinkosauga). Lietuvos gamybiniame, paslaugų ir viešajame sektoriuose jau yra apie 750 organizacijų, įdiegusių kokybės vadybos sistemas pagal ISO 9001:2000 standartą, ir apie 140 organizacijų, įdiegusių aplinkos vadybos sistemas pagal ISO 14001 standartą. ISO 9000:2000 standartai reikalauja esminių organizacijos požiūrių į vadybą pokyčių. Vadybos sistemos turi padėti kurti pridedamąją organizacijos vertę. Standartuose išreikštas požiūris, kad organizacijos tikslai turi būti pasiekiami efektyviai ir rezultatyviai valdant procesus ir jų sąveiką, iš esmės keičia auditų atlikimo būdą, nes auditoriai yra atsakingi už teisingą standartų nuostatų traktavimą ir įgyvendinimą. Auditoriai turi išmokti naujos audito atlikimo technikos, kuri leistų auditoriams nustatyti, ar organizacija efektyviai valdo procesus ir pasiekia užsibrėžtų tikslų. Tai nėra lengvas uždavinys ir susiduriama su nemažais sunkumais. Straipsnyje nagrinėjamas šių sunkumų pobūdis ir pateikiami kai kurie jų įveikimo būdai, analizuojama audito metodologija, tinkamo klausimyno sudarymas bei audito atlikimo technika, kaip to reikalauja ISO 9000:2000 standartų kokybės vadybos principai.

scholarly journals Az ISO 9000 szabványok változásai

2009 ◽  
Vol 4 (1) ◽  
pp. 107-113
Author(s):  
Tibor Marosi
Keyword(s):  
Quality Management ◽  
Iso 9000 ◽  
International Organization ◽  
Iso 14001 ◽  
The Other ◽  
Iso 9001 ◽  
Management Systems ◽  
Quality Management Systems ◽  
International Organization For Standardization ◽  
Systems Requirements

The International Organization for Standardization issued the new ISO 9001:2008 standard with title Quality Management systems. Requirements at 15 Nov 2008. In spite of arrangements lasting more years the requirements of the standard basically have not changed. The main goal of changes was in one hand the more understandable and clearer text, on the other the increasing compatibility with the standard ISO 14001. This paper gives an explanation of changes in requirements ISO 9001:2008. These changes have been taken into consideration by the users if they want to suit the expectations of the new document.

scholarly journals EVALUATION OF CUSTOMER SATISFACTION WITH PRODUCTS IN THE SELECTED COMPANY

2015 ◽  
Vol 1 (1) ◽  
pp. 21-25
Author(s):  
Lenka Kyjaková ◽  
Renáta Bašková
Keyword(s):  
Quality Control ◽  
Quality Management ◽  
Customer Satisfaction ◽  
Questionnaire Survey ◽  
Management System ◽  
Quality Management System ◽  
Iso 9000 ◽  
Global Scale ◽  
Management Systems ◽  
Quality Management Systems

Design and introduction of quality management system in the organization are affected by changing conditions, needs, specific objectives system, providing products and using a process. On a global scale, a large number of organizations use most widespread quality management systems based on models presented in the standards ISO 9000. This paper focuses on system of quality control in the selected company. Based on the questionnaire survey it was measured a customer satisfaction. According to the results of the survey, there were specified objectives of quality to enhance customer satisfaction.

scholarly journals Determinants of quality management systems implementation in Tunisian firms

2016 ◽  
Vol 4 (2) ◽  
pp. 156-175 ◽  
Author(s):  
Olfa Hajjem
Keyword(s):  
Quality Management ◽  
New Technologies ◽  
Quality Criterion ◽  
Iso 9000 ◽  
Iso 9001 ◽  
Management Systems ◽  
Quality Management Systems ◽  
Systems Implementation ◽  
Information And Communication ◽  
The Impact

This research explores the impact of the firm’s internal and external attributes on its degree of implementation of quality management according to the ISO 9000 standard. This econometric study, based on the data gathered from a sample of Tunisian companies certified or in the course of certification in ISO 9001: 2000, reveals that the application of quality management depends on the organizational and environmental context of the company: a motivation rather internal than external to be certified, the application of ISO 9004 standard  recommendations, the adhesion of the company to the leveling program, size, investment in new technologies of information and communication and in technologies of analysis and measurement and the importance of innovation and quality criterion for customers.

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