Service Culture for the Implementation of Community Policing: A Case Study of the Malaysian Police

2005 ◽  
Vol 7 (4) ◽  
pp. 286-299 ◽  
Author(s):  
Sutham Cheurprakobkit ◽  
Sarit Puthpongsiriporn
Keyword(s):  
Cultural Values ◽  
Police Officers ◽  
Community Policing ◽  
Internal Communication ◽  
Kuala Lumpur ◽  
Service Culture ◽  
Proper Training ◽  
New Recruits ◽  
The Impact

Although a police service function is a key component of community policing, very few studies on service culture have been conducted, especially in the Royal Malaysian Police which has adopted and practised the concept of community policing since 1979. This study surveyed 297 Kuala Lumpur Metropolitan police officers regarding their attitudes toward the concept of service culture in their police force and the impact service culture has on community policing. Overall, the study's results show that Malaysian police support community policing and believe service culture is part of their police organisation. However, only two of the seven cultural values (internal communication and service orientation) were positively and significantly correlated with commitment to practising community policing. The study recommends proper training on community policing (particularly for police administrators and new recruits) and creation of relevant service culture conducive to the implementation of community policing.

scholarly journals Change Of Social Capital Of Dairy Farmers Groups: A Case Study Of Institutionalization Of Sapi Merapi Sejahtera Sleman (Samesta) Cooperative In Sleman, Yogyakarta

2018 ◽  
pp. 52 ◽  
Author(s):  
Najmudin Najmudin
Keyword(s):  
Social Capital ◽  
Cultural Values ◽  
Milk Production ◽  
Economic Behavior ◽  
Positive Behavior ◽  
Dairy Farmers ◽  
Fair Treatment ◽  
The Impact ◽  
The Relationship

The results shows that there are changes of social capital of dairy farmers groups in the process of institutionalization of SAMESTA cooperatives. The change is the impact of the conditions of Indonesian dairy. These changes occur in several elements of social capital, as follows: (1) Value, as a guide and reinforcement of farmers’ positive behavior. The existing values among farmers are klangenan (like), titen (scrutinize deeply), honesty, and togetherness. These values ​​become the fuel that forces the farmers to relate each other and realize the more transparent and fairer cooperative. This case shows the influence of cultural values ​​on the farmers’ economic behavior. They calculate inputs and outputs, and make some adjustments to prevent them from losing and calculate the standard number of cows that they have. (2) Trust changes positively, especially by raising the milk price from farmers, although it gives a risk to the cooperative income. This decision is expected to increase the farmers' ethos, thus impacts on the increase of milk production. (3) Networks, in which the relationship between farmers firstly occurs in hamlet area, then it extends the network beyond those limits. Farmers from different villages are connected naturally. This inter-subject's relationship occurs due to the same goals, which are wishes to be more dignified, prosperous, and get fair treatment.

An institutional perspective of neighbourhood policing reform in austerity era England and Wales

2019 ◽  
Vol 21 (4) ◽  
pp. 230-243
Author(s):  
Jack Greig-Midlane
Keyword(s):  
Cultural Values ◽  
Community Policing ◽  
Police Force ◽  
Institutional Perspective ◽  
Police Reform ◽  
England And Wales ◽  
Managerial Roles ◽  
And Shifts ◽  
Management Functions ◽  
The Impact

In the austerity era in England and Wales, both socio-economic change and shifts in the policing field have triggered a range of police reform narratives. For resource intensive manifestations of community policing, police disinvestment in England and Wales has led to concerns of a swing away from neighbourhood security functions and proactive police work and toward crime management functions and a more reactive approach (Punch, 2012; IPC, 2013). The paper uses an institutional perspective of change in police organisations (March and Olsen, 2011; Crank, 2003) to highlight the importance of values and narratives in processes of reform, mediation, and resistance. The empirical element of the paper explores how changes in the austerity era impact on the reform and delivery of ‘Neighbourhood Policing’ and cultural storytelling in an English police force. The analysis reveals a discursive struggle over the principles and delivery of neighbourhood policing. Police in policymaking and managerial roles subscribe to narratives that suggest Neighbourhood Policing can be reformed to be more scientific, efficient, professional, and effective to counter the impact of austerity, but this is challenged by street level accounts of the impact of austerity on delivery as well as the distinctive cultural values of Neighbourhood Policing Teams.

The Drivers and Impacts of Family Obligations and Overseas Remittances Practices: A Case Study of Pakistani-Origin Individuals in the UK

2013 ◽  
Vol 13 (2) ◽  
pp. 177-188 ◽  
Author(s):  
Nadia Bashir
Keyword(s):  
Cultural Values ◽  
Daily Basis ◽  
The Political ◽  
Family Obligations ◽  
Big Society ◽  
Practical Support ◽  
Pakistani Origin ◽  
The Uk ◽  
The Impact

This article draws on detailed case studies of Pakistani-origin individuals in the UK to explore the complex and extraordinary financial and practical support they provide to family members within their neighbourhood and to family abroad in Pakistan. The article investigates the practice of remitting and the impact on those remitting funds abroad in the context of the struggles and multiple obligations they face on a daily basis in making ends meet. It is set against the political backdrop of the Conservative Party's ‘Big Society’ and ‘Broken Britain’ agenda, which points to the disintegration of values and duty and obligation in contemporary Britain. Contrary to the standards of ‘selfishness and individualism’, the article argues that religious and cultural values compel individuals to provide unrequited support, which often creates very difficult financial and practical situations, resulting in the need to compromise individuals’ own needs and opportunities.

Investigating the Effects an Acquisition Has on Brand Equity

2019 ◽  
Vol 10 (3) ◽  
pp. 181-192
Author(s):  
Patrick D. Morrison ◽  
◽  
David Atkinson ◽  
John Clifford ◽  
◽  
...  
Keyword(s):  
Brand Equity ◽  
Careful Consideration ◽  
Internal Communication ◽  
Communication Strategy ◽  
Business Culture ◽  
Case Study Approach ◽  
Study Approach ◽  
The Impact ◽  
Insight Into

This study aimed to understand the impact and effects acquisition events have on an organisation’s brand equity. The literature highlighted a lack of pertinent research into the effects company acquisitions have on consumer-based brand equity (CBBE), especially what impact and consequences there may be on a brand that is acquired by another. This report investigated the overall acquisition process and proceeding effects the process had on an organisation’s CBBE. In order to achieve an in depth understanding, a case study approach was used. Here Rapha Racing Limited (RRL), a UK based up market manufacturer of cycling clothing and accessories for road riders, was explored. RRL was cited as it had recently experienced a £200 million acquisition by two heirs of the Walmart family. Primary research within the case took the form of surveying RRL consumers, interviewing RRL employees and a senior professional, who has been involved in numerous, high value company acquisitions. This multiple perspective approach allowed an insight into how RRL managed their brand throughout the acquisition and whether RRL managed to match, misjudge or exceed consumer brand expectations. This report found how RRL steadied the ship through a clear internal communication strategy with complete transparency between leadership and staff. However, it was found that RRL failed to apply the principle of transparency in their communications with consumers. The paper concludes that careful consideration of the acquiring party, protection of current business culture and systems as well as transparency with existing customers are vital components in controlling an organisation’s brand equity with an acquisition event.

Promoting a Service Culture for Community Policing in Thailand

2005 ◽  
Vol 7 (1) ◽  
pp. 24-35 ◽  
Author(s):  
Sarit Puthpongsiriporn ◽  
Truong Quang
Keyword(s):  
Service Quality ◽  
Police Officers ◽  
Community Policing ◽  
Successful Implementation ◽  
Service Orientation ◽  
Quality Service ◽  
Metropolitan Police ◽  
Service Culture ◽  
External Communication ◽  
Service Oriented

This paper examines the relevance of cultivating a service-oriented culture in the police organisations as a promoting force to the successful implementation of community policing. A survey was conducted with 656 police officers working in metropolitan police divisions of the Royal Thai Police, which has been selectively implementing community policing, to address the issue. The findings show that three out of the seven dimensions of service culture values correlate positively with the extent of community policing commitment. Specifically, the more the police exhibit the values of service quality, service orientation, and external communication, the more they demonstrate their commitment to the practice of community policing. Drawing on the survey findings, the paper makes several recommendations on the use of service culture to facilitate the implementation of community policing.

scholarly journals ‘The Enabling Role of Internal Organizational Communication in Insider Threat Activity – Evidence From a High Security Organization’

2022 ◽  
pp. 089331892110622
Author(s):  
Charis Rice ◽  
Rosalind H. Searle
Keyword(s):  
Organizational Context ◽  
Real Life ◽  
Internal Communication ◽  
Insider Threat ◽  
Organizational Crisis ◽  
High Security ◽  
The Impact ◽  
Depth Interviews

This paper explores the role of internal communication in one under-researched form of organizational crisis, insider threat – threat to an organization, its people or resources, from those who have legitimate access. In this case study, we examine a high security organization, drawing from in-depth interviews with management and employees concerning the organizational context and a real-life incident of insider threat. We identify the importance of three communication flows (top-down, bottom-up, and lateral) in explaining, and in this case, enabling, insider threat. Derived from this analysis, we draw implications for communication and security scholars, as well as practitioners, concerning: the impact of unintentional communication, the consequences of selective silence and the divergence in levels of shared understanding of security among different groups within an organization.

Latin America and the Cultural Consequences and Contradictions of Globalization

2003 ◽  
Vol 2 (1) ◽  
pp. 54-76 ◽  
Author(s):  
Lois Hecht Oppenheim
Keyword(s):  
Latin America ◽  
Cultural Values ◽  
Global Economy ◽  
Economic Policies ◽  
Traditional Values ◽  
The Past ◽  
Market Culture ◽  
Political Apathy ◽  
The Impact

AbstractThis paper examines the impact of the twin forces of neoliberalism and globalization on culture in Latin America. It argues that the application of a neo-liberal economic strategy over the past 25 years and the increased integration of the region's economy into the global economy have led to changes in cultural values and lifestyles. There is much evidence to support the idea that the changes denote the diffusion of a US-style market culture, which values individualism, competition, and consumerism. Chile was taken as a case study, as it has the longest and most successful experience with the neo-liberal model and globalization in the region. In Chile, and elsewhere, there are notable changes in political culture, including a less partisan and ideological electorate, increased political apathy, especially among the youth, and campaign formats that emphasize style over substance. At the same time, more complex cultural mixtures are also emerging, in which, for example, new campaign techniques are used to reinforce traditional values. There is also increasing resistance to the application of neo-liberal economic policies and to globalization in the region, although it is unclear to what extent this opposition can stem the international tide.

Community Policing and Local Self Government: Case Study of Serbia

2013 ◽  
Vol 11 (3) ◽  
pp. 293-309 ◽  
Author(s):  
Danijela Spasic ◽  
Sladjana Djuric ◽  
Zelimir Kesetovic
Keyword(s):  
Complex System ◽  
Direct Observation ◽  
Rural Community ◽  
Police Officers ◽  
Community Policing ◽  
Middle Managers ◽  
Qualitative Approach ◽  
Project Implementation ◽  
Community Based

The concept of community policing is based on constant consultations between the police and the local self-government and a complex system of preventative responses. A qualitative approach has been applied in a rural community based on the analysis of administrative documents from 2003 to 2011, direct observation and a survey examining the attitudes of 65 police officers who participated directly in the project implementation. The major findings include the existence of a centralized police model and traditional policing, the resistance of low and middle managers to change and the absence of continuous consultations between the police and local self-government.

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