scholarly journals STRATEGIC LEADERSHIP AND SERVICE DELIVERY IN ORGANIZATIONS: A CRITICAL REVIEW OF LITERATURE

2021 ◽  
Author(s):  
Vitalis Ragul
Keyword(s):  
Service Delivery ◽  
Organizational Performance ◽  
Public Management ◽  
New Public Management ◽  
Empirical Studies ◽  
Review Literature ◽  
Strategic Leadership ◽  
Success Factor ◽  
Ethical Practices ◽  
Public And Private Sector

Strategic leaders need to be certain about what they want to achieve for the organization. Efficient and effective leaders develop strategies and structures that are clear and work with employees that adhere to good ethical practices that enable the organizations to achieve set goals. Strategic leadership is important to all organizations, whether in public and private sector, albeit in different contexts. This paper sought to critically review literature on the link between strategic leadership and service delivery in organizations. Several theories were reviewed, namely upper echelons perspective, strategic leadership theory, principal agency theory and new public management theory. A conceptual framework was developed to provide the basis of the identified theories with a view to explaining and predicting the variables through definition of the contents and attributes of those theories. Strategic leadership was conceptualized as the independent variable while service delivery in organizations was hypothesized as the dependent variable. Conceptual and empirical studies were undertaken to examine the existing literature in strategic leadership as well as service delivery. Arising from the review, several knowledge gaps were identified. The study established that strategic leadership is applicable to all organizations with an increasing number of organizations continually embracing it upon realizing that it is a key success factor in organizational performance and therefore in the delivery of service for the benefit of the public.

scholarly journals ETHICAL RISKS IN PUBLIC-PRIVATE PARTNERSHIPS: THE CASE OF LAHORE WASTE MANAGEMENT COMPANY

2021 ◽  
Vol 0 (5) ◽  
pp. 56-72
Author(s):  
Zubair Syed Sohaib ◽  
◽  
Ali Khan Mukaram ◽  
Saeed Aamir ◽  
◽  
...  
Keyword(s):  
Service Delivery ◽  
Waste Management ◽  
Private Sector ◽  
Public Service ◽  
Public Management ◽  
New Public Management ◽  
Public Service Delivery ◽  
Management Company ◽  
Public And Private Sector ◽  
The Impact

The world is coming up with new solutions to old problemsin orderto improve efficiency and effectiveness in public service delivery. Public-Private Partnership (PPP) isarelatively new form of participatory governance. This approach is linked with New Public Management (NPM) and, since its inception, the private sector has taken over the entire world despite incongruence and incompatibility in indigenous values and cultures. PPPis also claimed to be the best solution in terms of service delivery; however, its effectiveness is yet to be achieved. The purpose of this study is to find the effectiveness ofthePPP mode of governance. This study is qualitative in nature and has taken one entity based on PPP as a case,i.e. Lahore Waste Management Company (LWMC),in orderto study the impact of this solution to all,theills of public service delivery. Fourteen officialswere interviewed in this studyof LWMC (a quasi-governmental institution) and its private partners. Findings suggest that this PPP mode has major ethical risks in the form of lack of transparency in awarding contracts, equity-efficiency trade-off, overall conflict of philosophy of public and private sector, low professionalism, value for money (compromise on cost and quality), and weak accountability mechanisms.

scholarly journals STRATEGIC LEADERSHIP AND SERVICE DELIVERY IN AFRICAN CONTEXT

2018 ◽  
Vol 6 (11) ◽  
pp. 31-42
Author(s):  
Peter Rigii Gaitho ◽  
Zachary Bolo Awino
Keyword(s):  
Service Delivery ◽  
New Public Management ◽  
Theoretical Perspective ◽  
Secondary Data ◽  
Target Population ◽  
Strategic Leadership ◽  
Cross Sectional Survey ◽  
Cross Sectional ◽  
County Governments ◽  
Ethical Practices

The general objective of the study was to determine whether ethical practices and organizational structure influence the relationship between strategic leadership and service delivery of County Governments in Kenya. The findings would aid the audit, review and strengthening of existing policies aimed at ensuring good ethical practices in public entities. The relevant theories reviewed for this study were the New Public Management (NPM) theoretical perspective, upper echelon theory, institutional theory and principal agent theory. This study used a positivism research philosophy. The study used a cross sectional survey. The target population for the study was drawn from the 47 Counties in Kenya as per 2010 constitution. The study used both primary and secondary data which were collected using questionnaires, interviews and desk review. Data analysis took place at two levels – descriptive statistics level and inferential statistics level. The study found that the entire hypothesis tested were statistically significant and thus supported by the study. It was therefore recommended that county governments must understand the service delivery dimensions in order to carry out frequent analysis and develop strategic leadership concepts relevant to their counties.

The Moderating Role of Stakeholder Involvement in the Relationship Between Strategic Planning And Service Delivery

2021 ◽  
Vol 9 (10) ◽  
pp. 2451-2464
Author(s):  
Bahati Keranga ◽  
Martin Ogutu ◽  
Zachary Awino ◽  
Winnie Njeru
Keyword(s):  
Strategic Planning ◽  
Service Delivery ◽  
Public Administration ◽  
Boards Of Directors ◽  
Public Management ◽  
New Public Management ◽  
Stakeholder Involvement ◽  
Primary Data ◽  
New Public ◽  
The Relationship

In keeping with the New Public Management dispensation, state corporations in Kenya have taken up strategic planning with a view to effect reforms for improved service delivery. New Public Management particularly advances a customer-centric approach to public administration for improved service delivery, with the public, who are the recipients of public service, as key stakeholders in public administration. Despite this, service delivery in the Agribusiness sub-sector in the country is riddled with inadequacies highlighted by among other complaints, unpaid produce supplies, dwindling finances, slumped agricultural extension services and low produce prices. Against this backdrop, the study set out to establish the effect of strategic planning on service delivery and assess how stakeholder involvement influences the relationship between strategic planning and service delivery among agribusiness state corporations in Kenya. Grounded on the New Public Management and Stakeholder theories, the study adopted the positivism paradigm and the descriptive cross-sectional research design. Targeting 73 state corporations pertinent to agribusiness in the country, primary data was collected by use of a structured questionnaire with institutional heads as the units of observation. Both descriptive and inferential statistics were then employed in data analysis. It was established that strategic planning has a significant positive influence on service delivery. Stakeholder involvement was however found to not have a significant moderating effect on the relationship between strategic planning and service delivery. This was attributed to the technocratic approach in the formulation of the strategic plans among state corporations and the numerically limited nature of most stakeholders in state corporations represented in the boards of directors. Following a significant direct effect of stakeholder involvement on service delivery among Agribusiness state corporations in the country, state corporations are implored to involve stakeholders in strategic planning and observe meaningful participation, communication and dispute resolution in the engagement.

The NPM Legacy: The Impacts of Job Insecurity, Innovativeness, and Public Employees’ Trust in Their Supervisors on Organizational Performance

2019 ◽  
Vol 34 (3) ◽  
pp. 25-50
Author(s):  
Lee Yunsoo
Keyword(s):  
Public Sector ◽  
Organizational Performance ◽  
Public Management ◽  
Structural Equation ◽  
New Public Management ◽  
Job Insecurity ◽  
Past Research ◽  
Equation Model ◽  
Employee Survey ◽  
Organizational Innovativeness

New Public Management posed challenges to governments by emphasizing the flexibility of workforce, innovation, and the role of supervisors in running public sector organizations. However, there is debate over whether job insecurity and organizational innovativeness contribute to organizational performance in the public sector. Furthermore, despite the growing awareness of the importance of supervisors, the issue of public sector employees’ trust in their supervisors has received relatively little attention. The purpose of this article is to examine the impacts of job insecurity, innovation, and employees’ trust in supervisors on organizational performance in order to explain these inconsistencies and fill the void in past research. It develops a structural equation model, built on two sets of Korean public employee survey data, whose results show that job insecurity is negatively related to performance, while employees’ trust in supervisors and organizational innovativeness are positively associated with performance. In addition, employees’ trust in supervisor is positively related to innovativeness.

E-Value Creation in a Government Web Portal in South Africa

2011 ◽  
pp. 384-390 ◽  
Author(s):  
Blessing M. Maumbe ◽  
Wallace J. Taylor
Keyword(s):  
South Africa ◽  
Service Quality ◽  
Service Delivery ◽  
Value Creation ◽  
Public Management ◽  
New Public Management ◽  
Government Information ◽  
Web Portal ◽  
New Public ◽  
Citizen Service

By the end of 2005, an emerging era of e-government had arrived in South Africa with the promise to transform public service delivery and the relationships between government, business and the citizens. E-government has been perceived as the second revolution in public management after the new public management of the 1980s (Saxena, 2005; Teicher, Hughes, & Dow, 2002). The advent of e-government information and services globally has brought increasing focus on the need to develop user-oriented quality Web portal services. Prior to this time, governments paid little attention to citizen service quality issues (Teicher et al., 2002).

Disclosure of Financial Information via the Internet by the Portuguese Local Authorities

2020 ◽  
pp. 196-226
Author(s):  
Helena Carla Antunes Mendes ◽  
Carlos Santos ◽  
Augusta Ferreira ◽  
Rui Pedro Figueiredo Marques ◽  
Graça Azevedo ◽  
...  
Keyword(s):  
Organizational Performance ◽  
Public Management ◽  
New Public Management ◽  
Political Competition ◽  
Financial Information ◽  
The Internet ◽  
Local Authorities ◽  
Technological Advances ◽  
New Public ◽  
Use Of The Internet

In the context of new public management, public administration must be alert to the increasing needs of citizens, providing public organizations with efficient management systems in order to rationalize the financial resources and disseminate transparent and accurate economic and financial information to further assess the organizational performance. There have been recent technological advances, namely the use of the internet, that have influenced the way financial information is accessed. This work aims to assess the level of disclosure of financial information on the websites of local authorities in Portugal and the identification of possible factors that may influence the level of disclosure. Given the results in this study, it is time-consuming and difficult to find financial information on the websites. This hinders the users in their assessment on where and how mayors apply public resources. Among the factors tested, the size and political competition are the ones that seem to influence the level of disclosure of financial information on the website.

scholarly journals Does Stewardship Theory Provide a Viable Alternative to Control-Fixated Performance Management?

2020 ◽  
Vol 10 (4) ◽  
pp. 86
Author(s):  
Jacob Torfing ◽  
Tina Øllgaard Bentzen
Keyword(s):  
Organizational Performance ◽  
Performance Management ◽  
Public Management ◽  
Management Practices ◽  
New Public Management ◽  
Well Being ◽  
Stewardship Theory ◽  
Public Employees ◽  
Public Service Organizations ◽  
Perceived Satisfaction

Stewardship theory provides an interesting alternative to agency theory, which in the recent New Public Management era supported the introduction of rigorous performance management systems based on generalized mistrust in and control of public employees. However, we lack empirical validation of the feasibility and positive outcomes of the new forms of trust-based management recommended by stewardship theory. As such, there are few examples of alternative ways of boosting the motivation of public employees that can serve as beacons for public service organizations (PSOs) eager to find new ways of motivating their staff to create public value for the users of public services and society as a whole. This article aims to remedy this problem by exploring a seemingly successful empirical case of trust-based management to see whether the core principles of stewardship theory apply and how new management practices may influence the motivation and well-being of the employees, the perceived satisfaction and involvement of the users, and overall organizational performance, including cost efficiency.

scholarly journals Conceptualizing innovation management development through organizational learning in the public service: any lessons for developing states?

2016 ◽  
Vol 14 (3) ◽  
pp. 266-275
Author(s):  
Lere Amusan ◽  
Oluwayemisi Adebola Oyekunle
Keyword(s):  
Organizational Learning ◽  
Service Delivery ◽  
Public Service ◽  
Public Management ◽  
New Public Management ◽  
Innovation Management ◽  
Management Development ◽  
Future Research ◽  
Extensive Literature ◽  
New Public

The present economic realities, the effects of globalization, the thirst for innovation and the public’s demand for improved services have led many developing states to review their approaches to service delivery. Most public service managers and professionals spend most of their time dealing with the day-to-day pressures of delivering services, operating and reporting to senior managers, legislators and agencies. They have little or no time to think about innovation, which would ease the pressures and burdens of service delivery. The intention of this paper is to point out the fact that capacity building is the bedrock of new public management development. This paper proposes that innovation management could be used as a form of organizational learning capability in challenging the maze of diplomacy and negotiation with experienced multinational extractive industries for the benefit of developing states. This could be achieved through excellent public investments and nurturing capability, from which they execute effective innovation processes, leading to new service innovations and processes, and superior service performance results. To achieve this objective, extensive literature on innovation management and organizational learning was consulted and the need for future research. In trying to unpack the discussion in the paper, the New Public Management Theory (NPMT), which is a pro-private sectors human resources management is proposed, though other available theoretical positions are explored taking into consideration the lapses entrenched in NPMT. Keywords: innovation, NPMT, learning culture, public management, developing states, development. JEL Classification: O10

scholarly journals Impact of the New Public Management Paradigm on the Operation of Federal Establishments in Borno State, Nigeria

2017 ◽  
Author(s):  
Usman D Umaru
Keyword(s):  
Quality Of Service ◽  
Service Delivery ◽  
Public Service ◽  
Public Management ◽  
New Public Management ◽  
Service Providers ◽  
Chi Square ◽  
New Public ◽  
The Impact

The study examined the impact of the New Public Management Paradigm on the operation of Federal establishments in Borno State, Nigeria. To achieve this objective, the collected data were analysed using Chi-square, Correlation and ANOVA. The study revealed that there is a significant improvement in the performance of the staff and the quality of service delivery in the Federal establishments under study. The study concluded that the outsourcing of services has improved the quality of service delivery. However, the policy was not being properly implemented because in some of the Federal establishments under study, the same services outsourced were being carried out by very few retained staff. They were not enough to do the job and the outsource firms given the contract, did not provide enough qualified staff to augment the short-fall. The study recommended that qualified service providers (outsourcing firms) in the relevant cadres be allowed to do the job or as an alternative, the Federal government can encourage the setting up of Independent Units in all its establishments to compete with the outsourcing firms in carrying out outsourcing services at a fee, in order to attain qualitaty service delivery.   Keywords: New Public Management, Public service, Outsourcing and Service delivery.

scholarly journals Comparing Employee Attitudes towards Individualism-Collectivism across Public and Private Sector Organizations

2008 ◽  
Vol 23 (1) ◽  
pp. 19-47
Author(s):  
Cho Tae Jun ◽  
Faerman Sue R.
Keyword(s):  
Public Sector ◽  
Private Sector ◽  
Public Management ◽  
New Public Management ◽  
Factor Model ◽  
Employee Attitudes ◽  
Public And Private ◽  
The Public ◽  
Private Sector Organizations ◽  
Public And Private Sector

One hundred thirty on responses from public employees and 154 responses from private employees were analyzed to compare employee attitudes towards individualism-collectivism across public and private sector organizations. The present study provides knowledge to public management by showing that some organizational characteristics of public sector organizations (i.e., goal ambiguity, red tape, and public-service motivation) make the public-private distinction, whereas others do not. Additionally, we found that the distinction has been blurred as New Public Management (NPM) has been adopted recently in the public sector. Finally, we support the two-factor model of organizational collectivism and individualism, as well as report that organizational individualism differentiates public and private sector organizations. The theroretical and practical implications of the findings are discussed.

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