scholarly journals Wireless Communication: A Conceptual Model of IoT Services Success for Government Agencies

2018 ◽  
Vol 7 (4.35) ◽  
pp. 857 ◽  
Author(s):  
Norliza Binti Sidek ◽  
Nor’Ashikin Binti Ali ◽  
Romzie Bin Rosman
Keyword(s):  
Technology Acceptance ◽  
Conceptual Model ◽  
User Satisfaction ◽  
Success Factors ◽  
Perceived Usefulness ◽  
Government Agencies ◽  
Successful Implementation ◽  
System Quality ◽  
Digital Government ◽  
Success Model

The Internet-of-Things (IoT) is a wireless technology that offers opportunities for Government-Agencies (GA) to improve services to citizens. However, the challenge is to ensure that the IoT is fully utilized as the real value of using IoT services comes from the establishments of services through effective utilization of technologies. This paper aims to develop a conceptual model for successful implementation of IoT services in GA which is one of the least essential studied aspects of utilization of Digital-Government services. This study proposes a new integrated success model that combines the dimensions of Technology-Readiness-Index (TRI) 2.0 with other success factors – service quality, information quality, system quality, user satisfaction, use (from DeLone&McLean Information-System-Success-Model), perceived usefulness (from Technology-Acceptance-Model), and trust construct to understand the determinants of IoT services success model in GA from the perspective of government officers. Interviews with Government-IoT experts are conducted to define and delineate the research problem. The proposed model could bring a better perspective of the critical factors that contribute to the success of IoT services implementation process particularly in GA as well as providing a groundwork for further empirical testing. Moreover, it will suggest an appropriate implementation mechanism to help GA increase the use of IoT services.  

Understanding users’ behavioral intention to use voice assistants on smartphones through the integrated model of user satisfaction and technology acceptance: a survey approach

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Mine Bertan Yılmaz ◽  
Kerem Rızvanoğlu
Keyword(s):  
Regression Analysis ◽  
Technology Acceptance ◽  
Behavioral Intention ◽  
User Satisfaction ◽  
Integrated Model ◽  
Perceived Usefulness ◽  
Intention To Use ◽  
System Quality ◽  
Content Type ◽  
Behavioral Intention To Use

Purpose This study aims to determine system quality (SQ) and information quality (IQ) characteristics of voice assistants (VA) on smartphones that are affecting users’ satisfaction and technology acceptance, and how these affect behavioral intention (BI) to use. Design/methodology/approach This study uses the integrated model of user satisfaction and technology acceptance to evaluate users’ behavioral intention to use VAs on smartphones. The model represents a causal chain from the key characteristics of SQ and IQ to beliefs and attitudes that ultimately affect use. An online survey was conducted with 75 university students, and the data was analyzed using multivariate analysis: Simple linear regression analysis and multiple regression analysis. Findings While SQ and IQ of VAs had stronger effects on perceived ease of use (PEU), information satisfaction and PEU showed significant influences on perceived usefulness (PU). The results supported the influence of PEU, PU, and attitude on BI to use but with lesser effect than what PU and attitude together had on BI. Research limitations/implications The sample was drawn from a population of students at a single and small university. Although this study received 160 responses, only 75 were appropriate for analysis. Originality/value There is no research, which adopts technology acceptance and user satisfaction approaches to VAs. To measure the causal effects, this study determined system and information characteristics that could explain SQ and IQ of the current VAs on smartphones. This study tested the proposed framework within the scope of the integrated approach.

Evaluating user satisfaction with the e-payment gateway system in Tanzania

2021 ◽  
Vol 23 (1) ◽  
Author(s):  
John M. Sausi ◽  
Joel S. Mtebe ◽  
Jimmy Mbelwa
Keyword(s):  
User Satisfaction ◽  
Design Research ◽  
Negative Impact ◽  
Positive Impact ◽  
Perceived Usefulness ◽  
System Quality ◽  
Delone And Mclean ◽  
Success Model ◽  
The Government ◽  
Payment Gateway

Background: The Government of Tanzania through the Ministry of Finance and Planning implemented the Government Electronic Payment Gateway (GePG) system to improve the whole cycle of revenue management. As of June 2020, the system has been implemented in 660 institutions, 28 commercial banks, and 6 mobile money operators. Whilst the initial acceptance of this system is positive, relatively no study has evaluated its effectiveness in meeting the expected benefits. Elsewhere, similar systems showed initial acceptance at the beginning, followed by failures after some years of use. Therefore, it is important to evaluate the effectiveness of GePG system to find out how effectively public money is spent.Objective: The objective of this study was to evaluate the success of GePG system using users’ satisfaction as a success measure.Method: The study adapted the updated Delone and Mclean Information Systems success model whereby perceived usefulness and trust in system were added as new factors. The sequential explanatory design research design integrating quantitative and qualitative data within a single investigation was adopted. A total of 442 users from 271 institutions in 11 regions in Tanzania participated in the study.Results: Trust in system, information quality, and perceived usefulness had a significant positive impact on users’ satisfaction with GePG system, whilst service quality had a significant negative impact. In contrast, system quality did not have an effect.Conclusion: The study shows that trust in system and perceived usefulness are important factors in the updated Delone and Mclean IS success model in evaluating user satisfaction with revenue collection systems. The findings from the open-ended questions and implications of the findings are discussed.

scholarly journals Application of Expanded Technology Acceptance Model for Enhancing the HRIS Usage in SMEs

2019 ◽  
Vol 18 (1) ◽  
Author(s):  
Serkan Bayraktaroglu ◽  
Vasfi Kahya ◽  
Erhan Atay ◽  
Habibe Ilhan
Keyword(s):  
Technology Acceptance ◽  
Technology Acceptance Model ◽  
User Satisfaction ◽  
Technology Use ◽  
Information Technologies ◽  
Success Factors ◽  
Successful Implementation ◽  
Use Of Technology ◽  
Acceptance Model ◽  
New Applications

Rapid developments and change have culminated new applications of information technologies. This trend is reflected in the plethora of innovative studies. Literature indicates that small- to medium-sized enterprises (SMEs) perceive human resources information systems (HRIS) as complicated and time consuming, resulting in resistance from both users and employees. The purpose of this article is to identify necessary acceptance conditions for a successful implementation of the HRIS software within SMEs in Turkey. SMEs compose 99% of all companies in Turkey. Fierce rivalry within sectors gives rise to increased technology use to gain a competitive advantage. This study contributes to an efficient implementation of widely used HRIS in SMEs and offers solutions for implementation failures, including user resistance and idle system problems. This study attempts to apply the technology acceptance model to 112 SMEs that implement HRIS exclusively with all the submodules. This research analyzes success factors for an effective HRIS implementation by testing the latest integrated model of expanded technology acceptance. It concludes that there is a positive and robust correlation between acceptance and use of technology variables and user satisfaction. The results of this study are useful not only for the managers but also for the manufacturers, technical support, online support, and aftersales services as they are advised to develop strategies for user satisfaction.

Developing a model to identify the antecedents and consequences of user satisfaction with digital libraries

2020 ◽  
Vol 72 (6) ◽  
pp. 979-997
Author(s):  
Nima Soltani-Nejad ◽  
Fatemeh Taheri-Azad ◽  
Nayereh Zarei-Maram ◽  
Mohammad Karim Saberi
Keyword(s):  
Technology Acceptance ◽  
Digital Library ◽  
Digital Libraries ◽  
User Satisfaction ◽  
Theoretical Framework ◽  
Perceived Usefulness ◽  
Future Research ◽  
System Quality ◽  
Content Type ◽  
Antecedents And Consequences

PurposeThe primary objective of the present study was to design and develop a model to identify the antecedents and consequences of user satisfaction with digital libraries.Design/methodology/approachThe theoretical framework of this study was based on information system success theory, technology acceptance model (TAM), media affinity theory, satisfaction-loyalty theory and engagement theory. In so doing, eight hypothesized relationships were formulated to develop the conceptual model. The study approach was quantitative. Using simple random sampling technique, a total of 409 Iranian students participated in the study and responded to the survey. Descriptive and inferential data analysis was also performed using SPSS and SmartPLS3 software.FindingsThe results showed that the generic usability of digital library and the quality of digital resources could be used as a functional theoretical framework to predict and understand the factors contributing to user satisfaction in the domain of digital library. Increasing user satisfaction with digital library may have implications including recommending the digital library to others, the digital library reusing as well as the digital library engaging and integrating with them. It should be noted that system quality, service quality, and information quality are important factors in the formation of perceived usefulness, perceived ease of use, and digital libraries' affinity.Originality/valueThis study is the first attempt to empirically evaluate the antecedents and consequences of the user satisfaction with digital library presenting a new model. The model presented in this study can be used in future research as well. Also, this study has eloquently expanded the theories of user satisfaction with digital libraries.

scholarly journals Indentifikasi Faktor-Faktor Keberhasilan Implementasi Sistem Informasi Manajemen Rumah Sakit

2016 ◽  
Vol 19 (3) ◽  
pp. 135-148 ◽  
Author(s):  
Adnika Bayu Saputra
Keyword(s):  
Service Quality ◽  
User Satisfaction ◽  
Success Factors ◽  
Hospital Environment ◽  
Successful Implementation ◽  
System Quality ◽  
Net Benefit ◽  
Human Organization ◽  
Net Benefits

Implementation SIMRS currently still experiencing problems and obstacles level of user acceptance. This study analyzed the results of evaluation of the success factors SIMRS application using HOT-Fit Model (Organization Human Technology - Net benefits). The model have been selected for this model may provide an explanation and provide identification factor of the implementation of a system in terms of Technology, Human, Organization and Net benefit. The model included eight variables consist of System Quality, Information Quality, Service Quality, Use of the System, User Satisfaction, Organizational Structure, Environmental Organizations and Net benefits (the benefit system). Based on the results of data obtained from the RS PKU Muhammadiyah Temanggung, it can be concluded that the variables that affect the successful implementation SIMRS is on the side of the variable tehnology is the quality of the system, the quality of information and service quality, while from the variable human ie user satisfaction affects the use of the system, in terms of organization variables which greatly affect the structure of the existing organizational environment. The successful implementation of SIMRS at RS PKU Muhammadiyah Temanggung influenced by the support and encouragement from the managerial to the users SIMRS conditions and the availability of adequate facilities in the hospital environment for use SIMRS. Keywords: Information System, Managemen, Hospital ABSTRAK Penerapan SIMRS saat ini masih mengalami kendala dan hambatan ditingkat penerimaan pengguna Penelitian ini melakukan analisis terhadap hasil Evaluasi faktor-faktor keberhasilan penerapan SIMRS dengan menggunakan Model HOT-Fit (Human Organization Technology – Net benefits). Model ini dapat memberikan penjelasan dan memberikan identifikasi faktor penerapan sebuah sistem dari sisi Teknologi, Manusia, Organisasi dan Net benefit. Model ini melibatkan delapan variabel yang terdiri dari Kualitas Sistem, Kualitas Informasi, Kualitas Layanan, Penggunaan Sistem, Kepuasan Pengguna, Struktur Organisasi, Lingkungan Organisasi dan Manfaat Sistem. Berdasarkan hasil yang diperoleh dari RS PKU Muhammadiyah Temanggung, maka dapat disimpulkan bahwa variabel yang mempengaruhi keberhasilan penerapan SIMRS adalah dari sisi variabel teknologi yaitu kualitas sistem, kualitas informasi dan kualitas layanan, sedangkan dari sisi variable manusia yaitu kepuasan pengguna mempengaruhi penggunaan sistem, dari sisi variabel organisasi yaitu struktur sangat mempengaruhi lingkungan organisasi yang ada. Keberhasilan penerapan SIMRS di RS PKU Muhammadiyah Temanggung dipengaruhi oleh adanya dukungan dan dorongan dari pihak manajerial kepada para pengguna SIMRS serta tersedianya kondisi fasilitas yang memadai di lingkungan rumah sakit untuk menggunakan SIMRS. Kata Kunci : Sistem Informasi, Manajemen, Rumah Sakit

scholarly journals E-Government Information Systems Interoperability in Developing Countries

2016 ◽  
Vol 2 (1) ◽  
pp. 49-60 ◽  
Author(s):  
Naser Ahmad Sulehat ◽  
Dr. Che Azlan Taib
Keyword(s):  
Developing Countries ◽  
Conceptual Model ◽  
Success Factors ◽  
Real Life ◽  
Security And Privacy ◽  
Government Agencies ◽  
Successful Implementation ◽  
Management Support ◽  
Starting Point ◽  
High Level

Objective: This study examines the factors that influence information system (IS) interoperability of e-Government focusing on IS Interoperability as the key concept to reach successful e-Government implementation in Jordan. Methodology: Use of qualitative methods of inquiry has been made to explore study variables and their relationships. A variety of published literatures related to scope of the study has been reviewed along with analyzing the e-Government strategy in Jordan during period 2014-2016. The interoperability levels of e-Government IS have been discussed in this paper. Finally, significant barriers that affect IS interoperability have been identified along with the factors that can drive it successful implementation. Findings: Technical, semantic, and organizational interoperability are main stages for successful e-Government IS interoperability. Information and Communication Technology (ICT) infrastructure, top management support, human resources, data and information, security and privacy, and business process have been found as the major obstacles. Whereas, high level interoperability goals, commitment of government bodies, and customer focus have been identified as main success factors that lead to e-Government IS interoperability. The study suggests that strategies and work process should be aligned, common standards and knowledge should be shared to move towards e-transformation in Jordan. Implications: This study can be starting point for the real life practical solutions for successful implementation of e-Government conceptual frame work. Finding of the study can be used to generalize about the factors that lead to success of IS interoperability within government agencies in other developing countries. This study enriches existing literature in this context. On practical side, the study contributes by identifying IS interoperability success factors and barriers within government agencies. The proposed conceptual model is first stage in the process of understanding factors that influence e-Government IS interoperability. Further studies may be needed to empirically evaluate the proposed conceptual model.

Exploring the Factors Affecting User Satisfaction With Metrash2 System

2020 ◽  
Vol 16 (1) ◽  
pp. 18-39
Author(s):  
Ahmed Hassan ◽  
Emad Ahmed Abu-Shanab
Keyword(s):  
Service Quality ◽  
Technology Acceptance ◽  
User Satisfaction ◽  
Behavioral Intentions ◽  
Information Quality ◽  
Ease Of Use ◽  
Perceived Usefulness ◽  
System Quality ◽  
Perceived Ease Of Use ◽  
Factors Influencing

This research investigated Qatari citizens' perceptions regarding the factors influencing their satisfaction with Metrash2 system. Qatari residents use Metrash2 to query, transact, and follow-up their needed information/services online. The study integrated the technology acceptance model (TAM) and the information system success model (ISSM) to explore the factors influencing users' satisfaction with the system. Perceived usefulness and perceived ease of use were significant predictors of behavioral intentions (R2 = 0.554). Furthermore, service quality, information quality, and behavioral intentions were significant predictors of users' satisfaction (R2 = 0.789). Research results did not support the role of system quality in predicting users' satisfaction. Qatari government should focus on the usefulness and ease of use of the system to drive citizens to use it. Convincing citizens to use Metrash2 requires better service quality and information quality. More details are reported at the end of the paper.

Theoretical integration of user satisfaction and technology acceptance for the nursing process information system (Preprint)

2018 ◽  
Author(s):  
Kuei Fang Ho ◽  
Cheng Hsun Ho ◽  
Min Huey Chung
Keyword(s):  
Information System ◽  
Service Quality ◽  
Technology Acceptance ◽  
User Satisfaction ◽  
Information Quality ◽  
Perceived Usefulness ◽  
Equation Modeling ◽  
Nursing Process ◽  
System Quality ◽  
Process Information

BACKGROUND The nursing process information system (NPIS) is used to establish nursing process including assessment, diagnosis, planning, intervention, and evaluation in solving the health problems of patients. OBJECTIVE The factors influencing the use of the NPIS by nurses were analyzed based on user satisfaction and technology acceptance of 3Q (service quality, information quality, and system quality) model. METHODS In this cross-sectional quantitative research, 222 valid responses of nurses were recorded from eight hospitals affiliated with public organizations in Taiwan. Structural equation modeling was used to analyze information quality (IQ), system quality (SysQ), service quality (SQ), user satisfaction (US), perceived usefulness (PU), perceived ease of use (PEOU), perceived enjoyment (PE), behavioral attitude (BA), and intention after the nurses had used the NPIS system for over one month. RESULTS This research indicated that IQ, SQ, and SysQ influenced US. US affected PU, PEOU, and PE and had the highest explanatory power (R2 = 0.9). Furthermore, PU, PEOU, and PE influenced BA and the intention. Consequently, the proposed model explained 51% of the variance in the intentions of using the NPIS. CONCLUSIONS The relationships between the variables of the 3Q model were successfully used to examine the intention of nurses for using the NPIS. By using this research, designers and programmers can comprehensively understand the perceptions of nurses and further improve the performance of the NPIS.

scholarly journals Integration of eucs variables into delone and mclean models for e-government evaluation: Conceptual models

2020 ◽  
Vol 6 (1) ◽  
pp. 33
Author(s):  
Erick Sorongan ◽  
Qory Hidayati
Keyword(s):  
User Satisfaction ◽  
Structural Equation ◽  
Success Factors ◽  
Structural Equation Models ◽  
Successful Implementation ◽  
System Quality ◽  
Public Value ◽  
Delone And Mclean ◽  
Proposed Model ◽  
Net Benefits

This research was based on the modification of the DeLone and McLean information systems models by adding end-user computing satisfaction variables to determine the success factors for e-government systems. This model was adopted due to the aim of this study to investigate the factors responsible for the successful implementation of e-government by bringing it closer to public value. However, while the DeLone and McLean models focus more on the information system approach, the model proposed was on the premise that system quality (SQ), information quality (IQ), content (CO) and format (FO) are determinants of e-government system user satisfaction. Furthermore, the net benefits through a five-dimensional public value determinants were used to evaluate e-government websites from a community perspective. Responses from 150 communities were analyzed by smart PLS 3.0 using structural equation models to examine the relationship between the constructs of the proposed model. This study contributes to the research gap in adopting DeLone and McLean's model in the e-government due to the limitation in its validation for different contexts. The results support the effect of content variables on user satisfaction and simultaneously prove that it is possible to explain net benefits, with an r-squared value of 69.1%, using the variables in the proposed model. The five dimensions of public value adopted all proved to have a positive influence with a confidence level of 95%. The level of construct significance identified is able to help in the formulation of strategies to improve e-government services.

scholarly journals IS Success Model for EDMODO E-learning User Satisfaction through TAM on Students

2019 ◽  
Vol 5 (2) ◽  
pp. 140
Author(s):  
Ridwan Daud Mahande ◽  
Jasruddin Jasruddin ◽  
Nasir Nasir
Keyword(s):  
Technology Acceptance ◽  
User Satisfaction ◽  
Ease Of Use ◽  
Perceived Usefulness ◽  
Perceived Ease Of Use ◽  
Is Success ◽  
Is Success Model ◽  
Success Model ◽  
Ex Post ◽  
E Learning

This study aimed to analyze the effect of IS Success Model variable on Edmodo's e-learning user satisfaction partially, both directly and indirectly through the TAM variable. This research was conducted through an ex-post-facto approach to undergraduate students. Data collection instruments used questionnaire and observation. The questionnaire was developed from the technology acceptance model (TAM) and information system (IS) success model. The collected data were analyzed through descriptive statistics and path analysis using IBM SPSS 20 program. The results showed that the three core variables of the IS Success model directly had a significant effect on the two core variables of TAM, and the two core variables of TAM directly affected user satisfaction. Indirectly, the three core variables of IS Success model had a significant effect on user satisfaction through the two core variables of TAM. Service Quality, also, to provide a more significant direct effect on perceived usefulness, also indirectly influenced user satisfaction through perceived usefulness. Perceived ease of use had more significant direct and indirect effects through perceived usefulness on Edmodo e-learning user satisfaction.   

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