scholarly journals The Bhutan tourist satisfaction index

2021 ◽  
Vol 7 (2) ◽  
pp. 150
Author(s):  
Karma Lhendup
Keyword(s):  
Satisfaction Index ◽  
Tourist Satisfaction

Empirical Study on Intelligent Systems Coordination – A Case Study of Intelligent Tourism

2015 ◽  
Vol 740 ◽  
pp. 966-971
Author(s):  
Rong Rong Cai ◽  
Shu Tang
Keyword(s):  
Intelligent Systems ◽  
Perceived Quality ◽  
Travel Agency ◽  
Traditional Theory ◽  
Satisfaction Index ◽  
Index Model ◽  
Tourist Satisfaction ◽  
Intelligent City

Based on the traditional theory of the intelligent systems, as well as the present study on intelligent tourism, Tourist Satisfaction Index model of Intelligent Tourism is put out in this paper. With the data collected in Nanjing, statistic materials suggest that two variables, Perceived Quality of the Intelligent Tourism and Intelligent City, play the most important roles in tourist satisfaction of intelligent tourism. The further analysis reveals that the factor under Perceived Quality of Intelligent Tourism, including Intelligent Transportation, Public Service Platform, Intelligent Hotel and Intelligent Travel Agency, as well as the factors under Intelligent City including Intelligent Governance and Intelligent Environment are the most important factors in the model.

scholarly journals ANALISIS KEPUASAN WISATAWAN DOMESTIK PADA ATRAKSI DOLPHIN DI PANTAI LOVINA, BULELENG

Jurnal IPTA ◽  
2020 ◽  
Vol 8 (1) ◽  
pp. 112
Author(s):  
Kadek Ayu Antari ◽  
I Wayan Suardana ◽  
LGLK. Dewi
Keyword(s):  
Customer Satisfaction ◽  
Sampling Technique ◽  
Literature Study ◽  
Analysis Techniques ◽  
Satisfaction Index ◽  
Customer Satisfaction Index ◽  
Tourist Satisfaction ◽  
A Value ◽  
Sense Of Security

Lovina beach is known for the dolphin attraction. Watching dolphin attraction, tourists were transported by boat. As a provider, the helmsman tried to give the best of service to the tourists. However, there were various views of both positive and negative opinions from tourists regarding the services rendered during used. Thus, it must be known to be the dosmetic tourist satisfaction using boat service at Lovina Beach. Data collected by the method of observation, interviews, questionnaires, documentation and literature study. Determination of the sample using purposive sampling technique. Data analysis techniques using customer satisfaction index and importance performance analysis in the form of a Cartesius diagram. The results show that the level of tourist expectation is 4.28 which means it is in the very important category. Furthermore, the value of the captain's performance level obtained a value of 3.77 which was categorized as good. Calculation of the gap value shows the gap between the level of expectation and the level of performance with the acquisition of a value of -0.51. Analysis of the level of tourist satisfaction based on the calculation of the customer satisfaction index shows that tourists are satisfied with a value of 75.54%. There are 4 indicators that need to be prioritized to be improved, including the availability of life jackets, responsibility for the safety of tourists, a sense of security while using a boat and the helmsman has the ability to create good relationships with tourists.

scholarly journals The index of tourist satisfaction with Lithuania

2016 ◽  
Vol 7 (1) ◽  
pp. 30-39
Author(s):  
Lina Pilelienė ◽  
Viktorija Grigaliūnaitė
Keyword(s):  
Service Sector ◽  
Tourism Industry ◽  
Satisfaction Index ◽  
Central Eastern Europe ◽  
Foreign Tourist ◽  
Tourist Satisfaction ◽  
Common Technique ◽  
Questionnaire Research ◽  
The Baltic ◽  
The Impact

Abstract During the past decades, tourism has become one of the fastest growing areas in the service sector in the world. If the aspiration is to develop a well-organised tourism industry, then fulfilment of tourist needs and wishes should be achieved. The most common technique for identifying the compatibility between tourist needs and the experience with tourism destination is tourist satisfaction measurement.Lithuania is a small country in the northern part of Central/ Eastern Europe; the country is rarely considered as an independent tourist destination, but mostly as one of the Baltic States. Foreign tourist satisfaction is very important for the country. Considering the necessity to excel in the region, the aim of the research is to develop the index of tourist satisfaction of Lithuania.The previously elaborated model of Lithuanian tourist satisfaction index is used as a background. The index of tourist satisfaction of Lithuania is constructed by the following stages: 1. A questionnaire research with foreign tourists, based on a theoretical model of Lithuanian Tourist Satisfaction Index, is provided; 2. The impact of model’s variables on tourist satisfaction with Lithuania is determined; 3. The main variables having an impact on foreign tourist satisfaction with Lithuania are determined; and a general model of the index of tourist satisfaction of Lithuania is composed.

scholarly journals Assessment of tourist satisfaction index: evidence from Armenia

2019 ◽  
pp. 22-32 ◽  
Author(s):  
Gayane Tovmasyan
Keyword(s):  
Customer Satisfaction ◽  
Scientific Discussion ◽  
Human Needs ◽  
Satisfaction Index ◽  
Tourist Satisfaction ◽  
Perceived Performance ◽  
Performance Matrix ◽  
Logical Sequence ◽  
Literary Sources ◽  
Satisfaction Evaluation

he paper summarizes the arguments and counterarguments within the scientific discussion on the issue of tourist satisfaction evaluation. Satisfaction is the fulfilment of human needs. The distinction between tourist expectations and perceived performance shows the level of satisfaction or dissatisfaction. If expectations exceed perceived performance, this means that the customer is satisfied. Satisfaction leads to loyalty and revisits. Hence, it is crucial to evaluate the satisfaction level of tourists and find out gaps. Systematization literary sources and approaches for solving the problem indicate that many countries have their indexes to measure customer satisfaction. The main purpose of the research is to measure tourist satisfaction in Armenia. Investigation of the topic in the paper is carried out in the following logical sequence: the main literature was observed, the index and model of tourist satisfaction evaluation were elaborated for Armenia, and a survey was conducted among 385 incoming tourists during 2018. Methodological tools of the research methods were sociological survey, IPA analysis, CSAT, NPS methods. As a result of the calculations, the main issues of service quality were detected. The main results were analyzed using Importance-performance matrix. Also Customer satisfaction score and Net promoter score were calculated. The paper presents the results of an empirical analysis that shows the main gaps in the quality of tourism services

scholarly journals The Hong Kong tourist satisfaction index

2012 ◽  
Vol 39 (1) ◽  
pp. 459-479 ◽  
Author(s):  
Haiyan Song ◽  
Robert van der Veen ◽  
Gang Li ◽  
Jason L. Chen
Keyword(s):  
Hong Kong ◽  
Satisfaction Index ◽  
Tourist Satisfaction

scholarly journals ELABORATION OF HOLISTIC TOURIST SATISFACTION INDEX MODEL FOR LITHUANIA

2019 ◽  
Vol 5 (4) ◽  
pp. 17
Author(s):  
Lina Pilelienė ◽  
Viktorija Grigaliūnaitė
Keyword(s):  
Single Case ◽  
The Body ◽  
Holistic Model ◽  
Scientific Discussion ◽  
Satisfaction Index ◽  
Index Model ◽  
Tourist Satisfaction ◽  
Body Of Knowledge ◽  
Tourism Sector ◽  
Main Driver

As the importance of tourism managements is becoming recognized worldwide, many scholars start talking about tourist satisfaction as the main driver of the tourism sector. Satisfaction measurement and determination of its antecedents has become a field for tourism research and scientific discussion. Tourist satisfaction indices were started to elaborate for many countries (e.g., Malaysia, Mexico, Hong Kong, Croatia, etc.); however, considering satisfaction as a multifaceted construct, every single case has to be viewed and assessed separately. Achieving to complement to the body of knowledge, this manuscript proposes a holistic tourist satisfaction index model for Lithuania. The paper aims to aggregate the previously approved tourist satisfaction indices in a framework of Lithuania into a holistic model to be applied regarding the existing circumstances. The proposed model is a final step of the numerous previous researches, aggregating their results and proposing guidelines for tourist satisfaction improvement and loyalty assurance in a bundle of possible tourism-related situations regarding Lithuania as a place. The proposed holistic tourist satisfaction index model encompasses six previously elaborated models: Inbound tourist satisfaction index model; Emigrants’ satisfaction index model; Outbound tourist satisfaction index model; The model of Lithuanian tourist satisfaction with European summer holiday destinations index; Local tourist satisfaction index model; and Rural tourist satisfaction index model; therefore, guidelines for any tourismrelated situation, whether it was domestic (local), inbound, or outbound tourism, are provided. Moreover, as in every situation, different antecedents of tourist satisfaction were determined; the holistic model stops practitioners, as well as scholars from taking unavailing decisions.

scholarly journals Assessing mainland Chinese tourists' satisfaction with Hong Kong using tourist satisfaction index

2010 ◽  
Vol 13 (1) ◽  
pp. 82-96 ◽  
Author(s):  
Haiyan Song ◽  
Gang Li ◽  
Robert van der Veen ◽  
Jason L. Chen
Keyword(s):  
Hong Kong ◽  
Mainland Chinese ◽  
Satisfaction Index ◽  
Tourist Satisfaction ◽  
Chinese Tourists

scholarly journals Perceived Consumption Values, Satisfaction and Loyalty in the Tourism: Case of Malaysia

2018 ◽  
Vol 7 (3.21) ◽  
pp. 368
Author(s):  
Adeline Shu Wan Tan ◽  
Mohammad Falahat ◽  
Bik Kai Sia
Keyword(s):  
Consumer Satisfaction ◽  
Policy Makers ◽  
Satisfaction Index ◽  
Tourist Satisfaction ◽  
European Consumer ◽  
Consumption Values ◽  
Tourism Sector ◽  
Relationship Of ◽  
The Relationship ◽  
Gross Model

Domestic tourism is a substitute for outbound travel has a potential to create income and employment in the home economy. These potentials also create opportunities through the linkage at destinations. This study extent the concept and evaluates the empirical evidence of the relationship between perceived consumption values toward tourism loyalty. Drawn from revised framework of the Sheth-Newman Gross Model of Consumption Values and the European Consumer Satisfaction Index (ECSI), we examine the relationship of perceived consumption values, tourist satisfaction and tourist loyalty. Data obtained from 255 tourists visited the state of Malacca, Malaysia. The results indicated that tourist loyalty is affected by perceived consumption values and fully mediated by tourist satisfaction. The findings provide valuable insights to the policy makers, industries and academics in developing strategies and exploring possible factors to consider in tourism sector and thus, boost the national economy. As for policy makers, this study can be seen as exploitation to increase the influx of international tourists by implementing policies or improving tourist spots.  

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