scholarly journals Empowering the People’s Truth Through Social Media? (De)Legitimizing Truth Claims of Populist Politicians and Citizens

2022 ◽  
Vol 10 (1) ◽  
Author(s):  
Michael Hameleers
Keyword(s):  
Social Media ◽  
The Netherlands ◽  
Empirical Evidence ◽  
Expert Knowledge ◽  
Evidence Based ◽  
Right Wing ◽  
Conspiracy Theories ◽  
The Public ◽  
Truth Claims ◽  
Media Channels

Right-wing populists have allegedly fueled increasing levels of distrust regarding expert knowledge and empirical evidence. Yet, we know little about how right-wing populist politicians and citizens use social media to construct and oppose truth claims. Using a qualitative analysis of Twitter and Facebook posts communicated by right-wing populists and citizens supporting populist ideas in the Netherlands, this article offers in-depth insights into processes of legitimization (confirming truth claims) and de-legitimization (opposing truth claims). The main conclusion is that right-wing populists and citizens supporting populism do not share a universal way of referring to reality. They use social media to communicate a confirmation-biased reality: Expert knowledge and evidence are de-contextualized or reinterpreted and aligned with right-wing populist agendas. References to the people’s experiences and worldviews, conspiracy theories and crisis sentiments are used to legitimize people’s opposition to expert knowledge and empirical evidence. Based on these findings, we coin the idea of an “adaptable construction of confirmation-biased truth claims” central in right-wing populist interpretations of reality. In times of increasing attacks on expert knowledge and empirical evidence, populist discourse may fuel an antagonism between the ordinary people’s experiences and the truth claims of established media channels and politicians in government. Social media offer a platform to members of the public to engage in discussions about (un)truthfulness, perceived deception, and populist oppositions—potentially amplifying divides between the ordinary people’s experiences and expert sources.

Understanding the Role of Online Media Platforms in Airport Capital Projects and Community Outreach

2021 ◽  
pp. 036119812199347
Author(s):  
Max Z. Li ◽  
Megan S. Ryerson
Keyword(s):  
Social Media ◽  
Best Practices ◽  
Community Outreach ◽  
Capital Projects ◽  
The Public ◽  
Online Social Media ◽  
Social Media Platforms ◽  
Project Phases ◽  
Media Channels ◽  
Common Content

Community outreach and engagement efforts are critical to an airport’s role as an ever-evolving transportation infrastructure and regional economic driver. As online social media platforms continue to grow in both popularity and influence, a new engagement channel between airports and the public is emerging. However, the motivations behind and effectiveness of these social media channels remain unclear. In this work, we address this knowledge gap by better understanding the advantages, impact, and best practices of this newly emerging engagement channel available to airports. Focusing specifically on airport YouTube channels, we first document quantitative viewership metrics, and examine common content characteristics within airport YouTube videos. We then conduct interviews and site visits with relevant airport stakeholders to identify the motivations and workflow behind these videos. Finally, we facilitate sample focus groups designed to survey public perceptions of the effectiveness and value of these videos. From our four project phases, to maximize content effectiveness and community engagement potential, we synthesize the following framework of action items, recommendations, and best practices: (C) Consistency and community; (O) Organizational structure; (M) Momentum; (B) Branding and buy-in; (A) Activity; (T) Two-way engagement; (E) Enthusiasm; and (D) Depth, or as a convenient initialism, our COMBATED framework.

scholarly journals Exploring public engagement with missing person appeals on Twitter

2020 ◽  
Author(s):  
Reka Solymosi ◽  
Oana Petcu ◽  
Jack Wilkinson
Keyword(s):  
Social Media ◽  
Public Engagement ◽  
Evidence Base ◽  
Evidence Based ◽  
The Public ◽  
Missing Persons ◽  
Early Return ◽  
Police Agencies ◽  
Key Factor ◽  
Twitter Account

Police agencies globally are seeing an increase in reports of people going missing. These people are often vulnerable, and their safe and early return is a key factor in preventing them from coming to serious harm. One approach to quickly find missing people is to disseminate appeals for information using social media. Yet despite the popularity of twitter-based missing person appeals, presently little is known about how to best construct these messages to ensure they are shared far and wide. This paper aims to build an evidence-base for understanding how police accounts tweet appeals for information about missing persons, and how the public engage with these tweets by sharing them. We analyse 1,008 Tweets made by Greater Manchester Police between the period of 2011 and 2018 in order to investigate what features of the tweet, the twitter account, and the missing person are associated with levels of retweeting. We find that tweets with different choice of image, wording, sentiment, and hashtags vary in how much they are retweeted. Tweets that use custody images have lower retweets than Tweets with regular photos, while tweets asking the question “have you seen...?” and asking explicitly to be retweeted have more engagement in the form of retweets. These results highlight the need for conscientious, evidence-based crafting of missing appeals, and pave the way for further research into the causal mechanisms behind what affects engagement, to develop guidance for police forces worldwide.

scholarly journals Expert communication on Twitter: Comparing economists and scientists’ social networks, topics and communicative styles

2020 ◽  
pp. 096366252095725
Author(s):  
Marina Della Guista ◽  
Sylvia Jaworska ◽  
Danica Vukadinović Greetham
Keyword(s):  
Social Media ◽  
Public Engagement ◽  
Expert Knowledge ◽  
Semantic Network ◽  
Public Communication ◽  
Communicative Practices ◽  
The Public ◽  
Multimedia Contents ◽  
Language Analysis ◽  
Use Of Social Media

Experts increasingly use social media to communicate with the wider public, prompted by the need to demonstrate impact and public engagement. While previous research on the use of social media by experts focused on single topics and performed sentiment analysis, we propose to extend the scope by investigating experts’ networks, topics and communicative styles. We perform social and semantic network as well language analysis of top tweeting scientists and economists. We find that economists tweet less, mention fewer people and have fewer Twitter conversations with members of the public than scientists. Scientists use a more informal and involved style and engage wider audiences through multimedia contents, while economists use more jargon, and tend to favour traditional written media. The results point to differences in experts’ communicative practices online, and we propose that disciplinary ways of ‘talking’ may pose obstacles to an effective public communication of expert knowledge.

Communicating earthquake information to the public in Italy: ten years of INGVterremoti

2020 ◽  
Author(s):  
alessandro amato ◽  
Emanuele Casarotti ◽  
Valentino Lauciani ◽  
Carlo Meletti ◽  
Concetta Nostro ◽  
...  
Keyword(s):  
Social Media ◽  
Scientific Information ◽  
Central Italy ◽  
Careful Analysis ◽  
Public Communication ◽  
Earthquake Activity ◽  
The Public ◽  
First Choice ◽  
Civil Trials ◽  
Media Channels

<p>Communicating earthquake scientific information is very important in countries like Italy, where seismic sequences are frequent, seismic risk is high, and people’s perception of risk is strongly affected by fear.</p><p>After the 2009 earthquake in L’Aquila (central Italy), which claimed 309 casualties and triggered a long lasting dispute among scientists, journalists, citizens, including a suite of criminal and civil trials involving scientists and civil protection officers, the scientific and risk communication in Italy (not only on earthquakes) was facing a crossroad. The first choice (feared at that time by many reporters) was to minimize or even elude public communication, in order to avoid misunderstandings and involvement in litigations. The second possibility was to increase the efforts in public communication, getting closer to citizens. INGV definitely opted for the second choice. In the past ten years the INGVterremoti platform has augmented and differentiated its activities on the web and social media, substantially increasing the number of involved people, which amounts today to several hundreds thousand. The platform consists of a coordinated suite of social media channels, including Facebook, Twitter, Youtube and a blog (on wordpress), where we publish both updating during earthquake sequences and scientific topics. Our end users are mostly citizens, but also media and authorities. Our tweets on earthquake activity are often in the first pages of web and TV news magazines.</p><p>In September 2018, we started publishing automatic locations/magnitudes for earthquakes in Italy with magnitude equal to or larger than 3, after a careful analysis of the thresholds and of the best format to use, in order to warrant message understandability and to minimize false or incorrect information. This issue is very critical both to provide the best and fastest information to citizens, and to increase people’s trust in scientific information and institutions. These are often blamed by citizens and by media when contradictory information is offered to the public. We will present an analysis of the first 18 months of this testing phase, which has been widely appreciated by the public.</p>

scholarly journals MPs and Audiences on Social Media during Emergencies: Automatic and Manual Content Analyses of Facebook Posts

2018 ◽  
Vol 10 (2) ◽  
pp. 33-52
Author(s):  
Nili Steinfeld ◽  
Azi Lev-On
Keyword(s):  
Social Media ◽  
Mixed Method ◽  
Emergency Situation ◽  
Mixed Method Study ◽  
The Public ◽  
Content Analyses ◽  
National Leaders ◽  
Media Channels ◽  
Facebook Pages ◽  
Unique Dataset

Members of parliament’s (MPs) social media channels are significant arenas for communication between the public and national leaders. To the best of our knowledge, this is the first paper to explore how these channels function during emergencies. We present findings from a mixed-method study of automatic and manual content analysis of a unique dataset composed of all posts on Israeli MPs' Facebook pages during the entire 19th Israeli parliament. We compare scope of posting, engagement with posts, and the content in MPs' Facebook pages during “ordinary" periods and an “emergency” period, focusing on the 2014 Israel/Gaza war. Findings present MPs' social media pages as hubs of interaction between MPs and audiences in emergencies, even more so than during ordinary periods. MPs' social media pages involve significantly more posts (and engagement with posts) during emergencies. In addition, the content in them becomes more emotional, less personal, and focused on the emergency situation and the national leaders responding to it.

scholarly journals Analysis of social media use by European plastic surgery societies: A missing link for #PlasticSurgery

PLoS ONE ◽  
2021 ◽  
Vol 16 (10) ◽  
pp. e0258120
Author(s):  
Sebastian P. Nischwitz ◽  
Hanna Luze ◽  
Katharina Rauch ◽  
Benjamin T. Lemelman ◽  
Albrecht Heine-Geldern ◽  
...  
Keyword(s):  
Social Media ◽  
Plastic Surgery ◽  
Retrospective Analysis ◽  
Quantitative Data ◽  
P Value ◽  
Evidence Based ◽  
The Public ◽  
The World ◽  
Use Of Social Media ◽  
American Society

Purpose The field of Plastic Surgery is prominent on social media around the world. Board certified plastic surgeons and societies of plastic surgery play a role in providing accurate, evidence-based information to the public, patients, and colleagues. The aim of this study was to explore the use of social media by European Plastic Surgery Societies. Methods and materials A retrospective analysis of the presence and activity of European Plastic Surgery Societies on Facebook, Twitter and Instagram was conducted between December 12th 2018 and December 12th 2019. The results have been compared to the American Society of Plastic Surgeons. Results Twenty, eleven and nine European societies yielded an active account on Facebook, Twitter and Instagram respectively. Only seven European societies had an account on all three platforms and were therefore considered polypresent. The amount of followers of those seven societies was significantly higher than of the others (p-value = 0.02). Their activity yielded significantly more posts on Facebook (p-value = 0.02). The American Society of Plastic Surgeons had more followers on all three platforms than all European societies combined. Conclusion Social media are still rather unexploited by European Plastic Surgery Societies. A tendency towards increased visibility can be observed, yet a higher penetration is required to further educate and engage through social media. The quantitative data provided serve as reasonable foundation for further studies and a guide for growth of #PlasticSurgery.

scholarly journals False news around COVID-19 circulated less on Sina Weibo than on Twitter. How to overcome false information?

2020 ◽  
Author(s):  
Cristina Pulido Rodríguez ◽  
Beatriz Villarejo Carballido ◽  
Gisela Redondo-Sama ◽  
Mengna Guo ◽  
Mimar Ramis ◽  
...  
Keyword(s):  
Social Media ◽  
Evidence Based ◽  
World Economic Forum ◽  
Fake News ◽  
Best Interest ◽  
False Information ◽  
Conspiracy Theories ◽  
Sina Weibo ◽  
World Economic ◽  
False News

Since the Coronavirus health emergency was declared, many are the fake news that have circulated around this topic, including rumours, conspiracy theories and myths. According to the World Economic Forum, fake news is one of the threats in today's societies, since this type of information circulates fast and is often inaccurate and misleading. Moreover, fake-news are far more shared than evidence-based news among social media users and thus, this can potentially lead to decisions that do not consider the individual’s best interest. Drawing from this evidence, the present study aims at comparing the type of Tweets and Sina Weibo posts regarding COVID-19 that contain either false or scientific veracious information. To that end 1923 messages from each social media were retrieved, classified and compared. Results show that there is more false news published and shared on Twitter than in Sina Weibo, at the same time science-based evidence is more shared on Twitter than in Weibo but less than false news. This stresses the need to find effective practices to limit the circulation of false information.

scholarly journals Social Media and Revenue Management; Where Should the Two Meet?

2012 ◽  
Vol 3 (1) ◽  
pp. 33-46 ◽  
Author(s):  
Kate Varini ◽  
Pavan Sirsi
Keyword(s):  
Social Media ◽  
Public Relations ◽  
Revenue Management ◽  
Customer Relationships ◽  
Bottom Line ◽  
The Public ◽  
Management Approaches ◽  
Travel Industry ◽  
Media Channels ◽  
Social Media Strategy

The objective of this study is to explore how social media strategies can be integrated with the function of revenue management. A survey was used to evaluate the extent to which some travel firms use/perceive social media. This study explores possible synergy between the time spent developing social media channels and the opportunities these might generate for travel firms active in the application of revenue management tactics. This has lead to the recommendation of new practices that could potentially enhance future revenue and profit. The present study identifies that travel firms can build opportunities to capture additional revenues by focusing on building engaging and useful content for customers. The travel industry is just beginning to embrace the need to combine public relations (PR) activities with new marketing approaches that must engage, rather that use interruption and coercion to generate sales. As engagement of the public with social media grows, it is evident that this will have implications for revenue management approaches, in the same way that approaches to PR and marketing have needed to evolve with the growth in online interaction between consumers. A shift in strategic outlook may enhance the ability of travel companies to sell valued products, improve customer relationships and increase their bottom-line; hence it becomes even more important for such organizations to ensure they have a solid social media strategy.

scholarly journals The Limited Influence of Right-Wing Movements on Social Media User Engagement

2021 ◽  
Vol 7 (3) ◽  
pp. 205630512110416
Author(s):  
Carsten Schwemmer
Keyword(s):  
Social Media ◽  
Public Sphere ◽  
Information Diffusion ◽  
User Engagement ◽  
Right Wing ◽  
Public Attention ◽  
Online Data ◽  
The Public ◽  
News Reports ◽  
The Public Sphere

This article generates new insights into the dynamic interplay between social media content generated by right-wing movements, user engagement, and the public attention movements receive. I argue that movement leaders seek to achieve high user engagement for utilizing mechanisms of information diffusion to increase both online and on-site mobilization. In a case study, I analyze the German right-wing movement Pegida, which uses Facebook for spreading its anti-Islam agenda online. Data from Pegida’s Facebook page are combined with news reports over a period of 18 months to measure activity on Facebook and in the public sphere simultaneously. Results of quantitative text and time series analysis show that Pegida cannot influence user engagement by simply creating more posts. Instead, it is the content of posts that matters. Moreover, findings highlight a strong connection between Facebook activities and the public sphere. In times of decreasing attention, the movement changes its social media strategy in response to exogenous shocks: Pegida resorts increasingly to radical mobilization methods by posting xenophobic content that is more likely to incite users to engage on Facebook.

Antisemitic Conspiracy Theories and Violent Extremism on the Far Right: a Public Health Approach to Counter-Radicalization

2019 ◽  
pp. 1-18
Author(s):  
Bradley Byington
Keyword(s):  
Public Health ◽  
The United States ◽  
Public Health Approach ◽  
Right Wing ◽  
Far Right ◽  
Conspiracy Theories ◽  
The Public ◽  
Societal Benefits ◽  
Violent Extremism ◽  
Conspiracy Thinking

Conspiracy theories, and especially antisemitic conspiracy theories, form a core ideological component of right-wing violent extremism in the United States. This article argues that conspiracy narratives and their psychological antecedents are key to understanding the ideological appeal of right-wing extremist formations such as white supremacist and Christian Identity movements, providing insight into the motivations and behaviors of those individual participants who become sufficiently radicalized to carry out terrorist actions. It is further proposed that standard radicalization models can be enhanced for applications specific to right-wing extremism through an understanding of conspiracy thinking (both antisemitic and otherwise), and that this understanding can assist in addressing the motivated roots of the ideologies that sustain this particular type of violent extremism through a public health approach to counter-radicalization that aims to “inoculate” the public against the cognitive tendencies exemplified in antisemitic con- spiracy theories and in conspiracist culture more generally. The proposed approach would complement existing efforts in a unique way, as it would have the potential not only to improve public security, but also to provide further societal benefits by countering other negative tendencies associated with conspiracy belief (for example, decreased intention to vaccinate). This would provide an exceptional cost versus benefit ratio while supporting existing counter-radicalization programs and leaving them intact.

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