scholarly journals Educational-oriented activities of an academic library on the example of the Main Library of the University of Life Science in Lublin. Library user satisfaction and expectation survey results

2017 ◽  
Vol 58 ◽  
pp. 135
Author(s):  
Maria Boćkowska ◽  
Paulina Studzińska-Jaksim
Keyword(s):  
User Satisfaction ◽  
Life Science ◽  
Academic Library ◽  
Survey Results ◽  
The University ◽  
Library User

scholarly journals The University of Iowa Libraries’ Undergraduate User Needs Assessment

1998 ◽  
Vol 59 (6) ◽  
pp. 571-583 ◽  
Author(s):  
Leo Clougherty ◽  
John Forys ◽  
Toby Lyles ◽  
Dorothy Persson ◽  
Christine Walters ◽  
...  
Keyword(s):  
User Satisfaction ◽  
Unmet Needs ◽  
User Needs ◽  
Service Needs ◽  
University Of Iowa ◽  
Resource Needs ◽  
The University ◽  
University Setting ◽  
Library User ◽  
Satisfaction With Services

The university community is not a static environment but, rather, one fraught with change and adjustment to change. How do academic libraries within a university setting effectively address the evolving service and resource needs of a diverse patron community? One method that has received increasing attention is the development and implementation of internal instruments specifically designed to assess user satisfaction with services and resources. This study assesses undergraduate resource and service needs, identifies librarywide unmet needs, and gives both library user and librarian an opportunity to engage in proactive dialogue.

scholarly journals Benchmarking user satisfaction in academic libraries - a case study

2009 ◽  
Vol 27 (87) ◽  
pp. 29-37 ◽  
Author(s):  
Sebastian Mundt
Keyword(s):  
Public Relations ◽  
User Satisfaction ◽  
Best Practice ◽  
Academic Library ◽  
Internal Communication ◽  
Library Management ◽  
Telephone Interviews ◽  
Culture Of Assessment ◽  
Survey Results

Customer satisfaction and service quality have so far been evaluated mostly from a local perspective although the quality element has been firmly established in academic library management for at least a decade. Critics of inter-institutional comparisons often object that different preconditions are not considered adequately. Examples from a joint user satisfaction survey conducted by 15 German university libraries in 2001 suggest that comparative data are a suitable means to identify cases of "best practice" and can effectively initialize processes of customer-focussed improvement. Furthermore, if compared with corresponding statistical data or performance measures, satisfaction ratings can reveal possible structural strengths and deficits relative to other libraries. On the other hand, follow-up telephone interviews with participating libraries showed that the survey results substantially challenged the institutions' internal communication and public relations organisation, and underlined that even in a well-developed culture of assessment the need for professional mediation and coordination of comparative analyses may not be underestimated.

scholarly journals Book Review: Students Lead the Library: The Importance of Student Contributions to the Academic Library

2017 ◽  
Vol 57 (1) ◽  
pp. 66
Author(s):  
Jennifer A. Bartlett
Keyword(s):  
Academic Library ◽  
Leadership Role ◽  
Primary Role ◽  
Research Support ◽  
Direct Role ◽  
Institutional Planning ◽  
Services Innovation ◽  
The University ◽  
Library User

Academic libraries, often said to be the “heart of the university,” owe their existence and importance to the students they serve. Students are at the core of the library mission, driving decisions in collections, services, innovation, outreach, and research support. However, their direct role in institutional planning is minimal, and their primary role is most often that of library user. Given their importance to libraries, how can students actively participate in library success? Students Lead the Library offers several examples of student involvement in action, or, as editors Sara Arnold-Garza and Carissa Tomlinson state, “this book seeks to elevate the act of asking students what they need and want by not simply involving students, but instead putting them into a leadership role, where they will determine what gets improved and how” (vii).

scholarly journals Combining Surveys with Seating Sweeps and Observational Data Yields Insights into Physical Space Usage in an Academic Library

2020 ◽  
Vol 15 (4) ◽  
pp. 188-190
Author(s):  
Jennifer Kaari
Keyword(s):  
Observational Data ◽  
User Experience ◽  
Academic Library ◽  
Physical Space ◽  
Library Administration ◽  
Multiple Data ◽  
Library Use ◽  
Survey Results ◽  
Combining Surveys ◽  
Library User

A Review of: Dominguez, G. (2016). Beyond gate counts: Seating studies and observations to assess library space usage. New Library World, 117(5/6), 321-328. https://doi.org/10.1108/NLW-08-2015-0058 Abstract Objective – To propose a new method to assess library space usage and the physical library user experience utilizing multiple data collection techniques. Design – Seating usage studies, surveys, and observation. Setting – Large university in the southern United States. Subjects – Students who physically use the library spaces. Methods – The researcher performed seating sweeps three times a day for one week at time, using a counter to get an accurate headcount of each area of the library. The number of users was recorded on paper and then transferred to Excel. A survey for library patrons was created using Typeform and distributed through both email and in-person. In addition, the researcher created a photo diary to document how students were using the space, particularly creative and flexible uses of the library space. These photos were collected to be shared with library administration. The researcher conducted the study twice, once at each main campus library. Main Results – The initial seating sweeps at one location showed an average of 57 to 85 users engaging in active study, and 57% of users engaged in individual study vs. group study. The sweeping study at the second campus location found that floors designated as quiet floors were the most overcrowded. The researcher found that overall, the actual library use surpassed expected library use. The survey results indicated patron concerns about the lack of available seating, noise policies, uncomfortable furniture, and technology issues such as power outlets and Wi-Fi connectivity. Conclusion – The researcher found that utilizing surveys in addition to observational data provided a more complete picture of the user experience. Photographs also provided depth and texture to the observational data. Based on the findings the librarians and administration plan to upgrade furniture and technology options, as well as make changes to the noise policy.

scholarly journals ANALISIS USABILITY SISTEM INFORMASI LAYANAN MANDIRI DI PERPUSTAKAAN UNIVERSITAS BRAWIJAYA

2020 ◽  
Vol 5 (2) ◽  
pp. 931
Author(s):  
Kurniasih Yuni Pratiwi ◽  
Suprihatin Suprihatin
Keyword(s):  
User Satisfaction ◽  
Library Services ◽  
University Library ◽  
Service Information ◽  
Usability Analysis ◽  
Self Service ◽  
Quantitative Descriptive ◽  
The University ◽  
Library User ◽  
The Ideal

<p>Information Technology makes things easier, the existence of a library in an institution of higher education is very important needed by all academicians, to realize a digital library and library services that are ideal for users is not an easy job. The Brawijaya University library has implemented a book lending independent service and book extensions for its visitors, so that users can feel comfortable and satisfied when utilizing the services available in the library. The independent service system in UB's Library as a form of transformation of the university library in improving the ideal service for visitors.</p><p>The purpose of this study was to determine the usability analysis of independent service information systems in the Brawijaya University Library. This research is a quantitative descriptive study, using the theory of usability to determine the evaluation of self-service systems, the method used is a survey with a sample of 100 students. Hypothesis testing and data processing in this study using Partial LeastSquares(PLS).</p><p>The results of this study indicate that there are 4 hypotheses that have been empirically proven to affect the usability of independent services in the Brawijaya University Library, namely the variables of Learnability, Efficiency, Memorability, Satisfaction (user satisfaction). 1 hypothesis is empirically proven to have no effect, namely the Few error variable (some errors), so that the UB library should innovate to improve services to users by submitting a mobile android based book loan application design. The intended application is intended so that the library user can borrow books independently only with the smartphone the user has.</p>

scholarly journals Evaluation of products and services of a nursing library: user satisfaction

2008 ◽  
Vol 16 (4) ◽  
pp. 758-764 ◽  
Author(s):  
Sheila Kátia Cozin ◽  
Ruth Natalia Teresa Turrini
Keyword(s):  
Service Quality ◽  
User Satisfaction ◽  
Information Needs ◽  
Sao Paulo ◽  
Nursing School ◽  
Good Service ◽  
Satisfaction Rate ◽  
The University ◽  
Library User

The goal of the study was to evaluate the quality of the services provided by the library at the Nursing School of the University of São Paulo. A questionnaire evaluating users' satisfaction with the service was employed, covering five quality components: tangibles, reliability, responsiveness, assurance and empathy. The Satisfaction Rate was calculated through the degree of importance in relation to satisfaction. The analysis of the open-ended answers was quanti-qualitative. For Reliability and Empathy, the users showed dissatisfaction with the training for bibliographic research and the librarian's willingness to meet the clients' information needs, respectively. Responsiveness did not fully satisfy the users, disagreeing with the providers. However, both agreed that the archives are outdated. Among the tangible aspects, equipment and noise were criticized most often. The results show that the library offers good service quality to its users.

2011 BEEF FORAGE SURVEY RESULTS

EDIS ◽  
2016 ◽  
Vol 2016 (7) ◽  
Author(s):  
Sonja C. Crawford ◽  
Christa L. Kirby ◽  
Tycee Prevatt ◽  
Brent A. Sellers ◽  
Maria L. Silveira ◽  
...  
Keyword(s):  
Program Evaluation ◽  
Organizational Development ◽  
Management Practices ◽  
South Florida ◽  
University Of Florida ◽  
Development Unit ◽  
Survey Results ◽  
County Extension ◽  
Ranch Management ◽  
The University

The University of Florida / IFAS South Florida Beef Forage Program (SFBFP) is composed of county Extension faculty and state specialists.  The members, in conjunction with the UF/IFAS Program Evaluation and Organizational Development unit, created a survey in 1982, which is used to evaluate ranch management practices.  The survey is updated and distributed every 5 years to ranchers in 14 South Florida counties: Charlotte, Collier, DeSoto, Glades, Hardee, Hendry, Highlands, Hillsborough, Lee, Manatee, Martin, Okeechobee, Polk, and Sarasota.  The responses are anonymous.  

First steps for a library publisher

2015 ◽  
Vol 31 (2) ◽  
pp. 76-86 ◽  
Author(s):  
Somaly Kim Wu ◽  
Heather McCullough
Keyword(s):  
Open Access ◽  
Electronic Publishing ◽  
Academic Library ◽  
Lessons Learned ◽  
Content Type ◽  
Journal Publishing ◽  
Digital Scholarship ◽  
Publishing Services ◽  
Communication Policies ◽  
The University

Purpose – The purpose of this paper is to presents the very recent development of e-journal publishing services at the University of North Carolina (UNC) at Charlotte. In 2011, the J. Murrey Atkins Library at UNC Charlotte created a new unit in the library, the Digital Scholarship Lab (DSL), which partners with faculty and graduate students in the use of digital and networked research tools to create, disseminate and store new knowledge. E-journal publishing and hosting are among the suite of services offered by the DSL, and we currently publish three journals (https://journals.uncc.edu/). Design/methodology/approach – This report provides an overview of the context of our library’s decision to begin publishing journals, including a discussion of our university’s becoming more research-intensive, our university system mandating increased efficiencies and sharing research with the state citizens, and the library’s own goals of raising awareness of and supporting open access. Also outlined are the technical and procedural choices made, important activities undertaken to develop, define and publicize the new services, campus response to the service and next steps. Findings – This report provides detailed accounting of how a large academic library implemented an electronic publishing service to support open access scholarship. Important activities such as marketing communication, policies development and technical/procedural activities are defined and results described. The report provides observation and lessons learned for academic libraries in development and support of electronic journals. Originality/value – Library as the publisher is a new concept. This report will be of interest to many libraries who are considering offering publishing services and to libraries that currently offer publishing services.

Communicating value through strategic engagement

2018 ◽  
Vol 39 (3/4) ◽  
pp. 154-165 ◽  
Author(s):  
Scott Walter
Keyword(s):  
Academic Library ◽  
First Century ◽  
Content Type ◽  
Campus Engagement ◽  
Library Assessment ◽  
Culture Of Assessment ◽  
The University ◽  
Library Value ◽  
University Setting

Purpose The purpose of this paper is to explore ways in which “library value” may be communicated in a university setting through more effective engagement with strategic planning and a broader array of campus partners. Design/methodology/approach This paper presents a case study of an academic library in which alignment with the university mission and strategic plan and alignment of library assessment efforts with the broader culture of assessment at the university have resulted in positive gains for the library in terms of campus engagement and recognition of library value. Findings This paper provides insights into successful strategies for improved communication of library value to senior leadership, new investment in library facilities, and enhanced opportunities for collaboration across the university on strategic initiatives including student success, innovation in teaching and scholarship, and community engagement. Originality/value This paper provides library leaders with new approaches to engagement with campus partners and senior academic leadership in promoting the library as a strategic resource worthy of investment in the twenty-first century.

Academic library website functions in the context of users’ information needs

2016 ◽  
Vol 50 (2) ◽  
pp. 157-167 ◽  
Author(s):  
Anna Mierzecka ◽  
Andrius Suminas
Keyword(s):  
Information Needs ◽  
Academic Library ◽  
Library Services ◽  
Digital Revolution ◽  
The Subject ◽  
Vilnius University ◽  
Locating Information ◽  
Library Websites ◽  
The University ◽  
Desk Research

The digital revolution has had a particular impact on the functioning of libraries: it has changed both the means of communicating with the users, and the nature of the service itself. In the case of academic libraries, an online presence is crucial due to the increased rate of Internet usage among their stakeholders, academics and students alike. From their perspective, library websites serve as digital gates to library services and resources. However, an academic library website may fulfil a wide array of functions and their importance can be variously prioritized. The purpose of our research was to find out which functions of academic library websites are viewed as the most important by a selected group of users: the students. To answer this question, we identified the main functions of academic library websites on the basis of desk research and designed a survey conducted among students of the University of Warsaw (Poland) and Vilnius University (Lithuania) ( n=680). The picture of users’ information needs with regard to content of the academic library website revealed by our research allows us to draw conclusions about the functions of the academic library website distinctive from those already mentioned in the subject literature. From the perspective of a user-centric approach we distinguished five functions of the academic library website: (1) supporting the usage of the collection (online and traditional); (2) promotion of culture; (3) gateway for locating information on the Web; (4) education; (5) creation of library’s online image.

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