scholarly journals Patients' Satisfaction with Inpatient Services in Selected Wards of Some Hospitals Affiliated to Yazd Shahid Sadoughi University of Medical Sciences in 2016

2020 ◽  
Author(s):  
Ahmadreza Motealehi ◽  
Mohamadreza Vafaeenasab ◽  
Sajjad Bahariniya ◽  
Mehdi Raadabadi ◽  
Masoud Safari
Keyword(s):  
Patient Satisfaction ◽  
Sample Size ◽  
Initial Population ◽  
Medical Sciences ◽  
Statistical Population ◽  
Patients Satisfaction ◽  
Inpatient Services ◽  
Number Of Patients ◽  
Service Staff

Introduction: Patient satisfaction with health care indicates the organizational performance of a hospital. The level of patient satisfaction depends on factors such as ability of the physician, observance of the patient's rights, and quality of treatment. The aim of this study was to investigate the level of patient satisfaction with the provision of inpatient services in selected wards of some hospitals affiliated to Yazd  Shahid Sadoughi University of Medical Sciences in 2016. Methods: The present study was a descriptive cross-sectional research. Shahid Sadoughi, Shahid Rahnemoun, Afshar, Ziaei Ardakan, and Fatemeh Al-Zahra Mehriz hospitals were selected to conduct the study. Inpatients were included in the statistical population. The total sample size with an error of 5% was estimated at 1056 people. A researcher-made questionnaire was applied to collect the study  data. Data analysis was performed using SPSS software version 21 and frequency, mean, median, and exponential distribution tables were used to describe the findings. Results: The initial population was estimated at 83531 people. In order to reduce the error, a higher sample size (1527 people) was considered. The highest number of patients was from Afshar Hospital (24.6%). The average level of patient satisfaction with the physician was 4.30, with the nursing services was 4.23, with the nursing assist services was 4.25, with the service staff was 4.45, and with the welfare facilities was 4.33. Patients' satisfaction with the service staff was higher than other dimensions. In total, 95.2% of patients were satisfied with the provided services. Conclusion: The authorities are recommended to plan the necessary interventions in order to improve the quality of care provided by medical personnel and eliminate patients’ dissatisfaction with the help of hospital officials. To this end, the patient rights should be observed by all personnel.

P1075CONTROL AND MONITORING OF DIAGNOSTIC AND TREATMENT PROCESS IN HEMODIALYSIS CLINIC USING TELEMEDICINE TOOLS

2020 ◽  
Vol 35 (Supplement_3) ◽  
Author(s):  
Dmitriy Zinovev ◽  
Vladimir Novitskiy ◽  
Andrey Malkoch
Keyword(s):  
Quality Of Life ◽  
Reaction Time ◽  
Medical Staff ◽  
Positive Impact ◽  
Hemodialysis Patients ◽  
Patient’S Satisfaction ◽  
Average Value ◽  
Patients Satisfaction ◽  
Number Of Patients

Abstract Background and Aims Quality of life of hemodialysis patients and adequacy of hemodialysis therapy in general, is defined by the number and duration of incidents during hemodialysis procedures. In this study we examined the effect of telemedical system for control and monitoring of hemodialysis procedures on patients’ condition and their quality of life. Method The system described in this work included: doctor/patient video call functionality initiated from both ends; functionality of hemodialysis procedure parameters and patient’s condition parameters monitoring and registration; functionality of alerting medical staff about registered incidents, functionality of visual control of hemodialysis procedure. The effect of control and monitoring system usage was studied on population of 2300 hemodialysis patients (at the start of the study) with median follow-up of 2 years. The primary end-point was doctor’s reaction time on patient’s complaint, medical staff reaction time on intradialysis hypertension incidents. Secondary end-points were: number of patients who left the clinic due to reasons besides lethality, patients’ satisfaction by hemodialysis therapy (according to survey), number of incidents of intradialysis and interdialysis hypertension. Results During the study we observed that as a result of system deployment average doctor’s reaction time on patient’s complaint (defined as the time from emergence of the complaint to start of patient/doctor communication) reduced from 8 to 1.5 minutes, average staff reaction time on intradialysis hypertension incidents (defined as time from registration of hypertension incident to start of blood pressure normalization actions) reduced from 5 to 2 minutes. Number of patients who left the clinic due to reasons besides lethality reduced from 2.5 per 100 patients before system deployment to 1.7 per 100 patients at the end of the study. Average value of patient’s satisfaction by dialysis therapy increased from 7.2 to 9.1 points on 10-point scale (according to survey conducted at the beginning and at the end of the study). By the end of the study, average number (across population) of hypertension incidents per month reduced from 8.3 to 6.2 and from 20.7 to 16.5 episodes for intradialysis and interdialysis hypertension correspondingly. Conclusion The use of telemedical tools of hemodialysis procedures control and monitoring has positive impact on patients’ satisfaction level by the dialysis procedure and on duration/frequency of incidents registered by these tools, which, in return may improve the quality of patient’s life.

scholarly journals Epidural butorphanol for post operative analgesia in lower limb surgeries: A comparative study with epidural tramadol

2017 ◽  
Vol 6 (3) ◽  
pp. 26-32
Author(s):  
G P Deo ◽  
S K Shrestha ◽  
I N Shrestha
Keyword(s):  
Patient Satisfaction ◽  
Side Effects ◽  
Lower Limb ◽  
Analgesic Efficacy ◽  
Epidural Injection ◽  
Double Blind ◽  
Duration Of Action ◽  
Number Of Patients ◽  
Group B

To compare the efficacy of epidural butorphanol and tramadol for post operative analgesia in lower limb surgeries. Randomized, controlled, double blind, prospective study conducted at Department of Anaesthesia and Critical Care, Chitwan Medical College from September 1st 2015 to August 31st 2016. 60 patients of ASA Grade I and II of either sex, aged between 18-65 years willing for epidural analgesia for post operative analgesia were included in the study. They were divided into two groups: Group B- Butorphanol group and Group T- Tramadol group. Subjects of Group B received 2mg of Butorphanol and 0.25% Bupivacaine making a total volume of 10 ml and that of Group T received 100mg of Tramadol and 0.25% Bupivacaine also making a total volume of 10 ml. Analgesic efficacy was assessed by Visual Analogue Scale (VAS). The onset and duration of analgesia along with side effects were also assessed. The quality of analgesia was studied using time to independent mobilization and overall patient satisfaction. Total number of patients was 60, of ASA Grade I and II, aged between 18-65 years. The mean age of patients in Group B was 42.6±11.7 years and 46.1±11.2 years in Group T. Time of onset of analgesia after epidural injection was 7.4±0.9 minutes in Group B and 12.7±1.5 minutes in Group T and the difference was found to be statistically significant. Duration of analgesia was 317.1±99.1 minutes and 438.8±136.6 minutes in Butorphanol and Tramadol groups respectively which was also statistically significant. Sedation was significantly higher in butorphanol group whereas nausea and vomiting was higher in tramadol group. Quality of analgesia in terms of patient satisfaction was better with epidural butorphanol. Both epidural tramadol and butorphanol were effective in relieving post operative pain however butorphanol had lesser side effects and greater patient satisfaction compared to tramadol but the duration of action was relatively short.

scholarly journals Patient satisfaction with the quality of nursing care: A cross-sectional study

2020 ◽  
Vol 30 (Supplement_5) ◽  
Author(s):  
N Skhvitaridze ◽  
T Lobjanidze ◽  
A Papidze ◽  
E Barjadze ◽  
N Landia
Keyword(s):  
Patient Satisfaction ◽  
Nursing Care ◽  
Waiting Time ◽  
Cross Sectional Study ◽  
Capital City ◽  
Survey Study ◽  
Cross Sectional ◽  
Patients Satisfaction ◽  
Quality Of Nursing

Abstract Aim To evaluate patients' satisfaction with the quality of nursing care and examine factors which affect their decision. Design A retrospective, cross-sectional, descriptive survey study. Methods Data were collected using a structured questionnaire in Georgian language was administered to the patients. The response rate was 93% and the final sample was composed of 173 patients who enrolled consequently after taking written informed consent. One hospital and one outpatient department in the capital city of Georgia were selected for the study setting. Data were collected during one month. Data on demography was collected. Descriptive and inferential statistics were applied accordingly using STATA version 17. Eligible criteria: Adults, capable of independent communication and who talk Georgian language, did not have any severe process or complications, were in the recovery stage, with no referral and discharging to home. Results Majority of respondents were aged between 56-65 years (50%), males (52.5%), residents of the capital city (70%), having higher education (80%) and employed (75%). Overall, 89% of patients described provided nursing care as an excellent. The most important factors, which affect patients' satisfaction are the waiting time before admission, safety of services, comfortable environment along with the proper level of care and attentiveness. These results can be generalized and may be useful in comparative studies of patient satisfaction. Key messages Permanent evaluation of nursing care is important to evaluate patients satisfaction. Factors as waiting time, safety of services, comfortable and friendly environment, and attentiveness are key for high level of satisfaction.

A Study of the Relationship between the Quality of Working Life and Mental Health of the Administrative Staff of Kermanshah University of Medical Sciences, Kermanshah, Iran, in 2016

2016 ◽  
Vol 9 (6) ◽  
pp. 96
Author(s):  
Sahar Foroughinia ◽  
Hamid Nomani ◽  
Alireza Zangeneh ◽  
Arash Ziapour
Keyword(s):  
Mental Health ◽  
Sample Size ◽  
Working Life ◽  
Life Questionnaire ◽  
Administrative Staff ◽  
Medical Sciences ◽  
Quality Of Working Life ◽  
Working Environments ◽  
The Relationship

Workplace stress affects employees’ mental health, causing severe damage to their job functions and safety. Moreover, the quality of working life is among factors that play prominent roles in the workplace. The present experimental study aimed to investigate the relationship between the quality of working life and mental health of the administrative staff of Kermanshah University of Medical Sciences, Kermanshah, Iran, in 2016. In this descriptive and correlational study conducted on the administrative staff of Kermanshah University of Medical Sciences in 2016, the sample size was calculated through Kerjcie and Morgan sample size table (n=267), and the samples were selected by simple random sampling. For data collection, a demographic information questionnaire, the Walton’s quality of working life questionnaire and the Goldberg’s general health questionnaire (GHQ-28) were used. In addition, to analyze the collected data, the Pearson correlation coefficient and multiple stepwise regressions were utilized with the help of SPSS 23 software. The mean score of quality of working life was 3.40 out of 5.0, and that of mental health was 2.98 out of 4.0. There was a significant positive correlation between quality of work life and mental health (p<0.001, r=0.305). Of the dimensions of quality of working life, fair and adequate remunerations and safe and sanitary working environments had the most effects or could predict mental health to the greatest degrees, respectively. The results of the present demonstrated that fair remunerations, not necessarily financial pays, and safe and sanitary working environments influenced the employees’ mental health. So, it is recommended that managerial support, improved supervision, provision of training programs and improving the physical conditions of the workplace be placed top of the agenda towards this objective.

scholarly journals Evaluation of patient satisfaction and the service quality of the outpatient care at the Heart Institute of Ho Chi Minh City

2021 ◽  
Vol 11 (1) ◽  
pp. 46-59
Author(s):  
Dinh Hong Diem Thuy ◽  
Tran Thi Thanh Phuong ◽  
Nguyen Huu Khanh ◽  
Nguyen Truong Vien
Keyword(s):  
Patient Satisfaction ◽  
Service Quality ◽  
Service Delivery ◽  
Outpatient Care ◽  
Professional Competence ◽  
Ho Chi Minh City ◽  
Heart Institute ◽  
Service Staff ◽  
Medical Infrastructure

Background and aims: This study assesses the levels and determinants of patient satisfaction with outpatient care at the Heart Institute of Ho Chi Minh City in 2018. Methods: A cross-sectional descriptive survey was carried among 401 randomly selected outpatients at the Heart Institute of Ho Chi Minh City from June to November 2018. The data were collected on pre-designed and pre-tested questionnaire that contained 32 items. The survey examined four main aspects of the service quality: “the accessibility of healthcare services”, “the transparency of information and procedures”, “the quality of the medical infrastructure and facilities”, “the behavior and professional competence of medical and service staff”. The survey asked the patients to evaluate the outcome of service delivery and satisfaction based on the 5 levels Linkert scale. Descriptive statistics, factor analysis and multiple linear regressions were performed to test the hypothesized relationships between service quality and patient satisfaction with the outpatient care. Results: Satisfaction of patients and relatives of patients about the quality of outpatient care was high, reaching the average 87.3 percent of patients’ expectation with the minimum of 50 to 100. 30% patients were not satisfied towards the booking appointments via phone, and online services. 35% patients were not happy with the long times waiting to get the registration, to see the doctors, to do the investigations and receive the results, and 54.1% respondents were not happy with toilet and drinking water facilities. Three dimensions of service quality significantly impacted the patient satisfaction and the outcome of service delivery: “the transparency of the information”, “the behavior and competence of medical staff and service staff”, and “the quality of the medical infrastructure and facilities”. The level of satisfaction was not statistically different among patient’s characteristics at p

scholarly journals AN ANALYSIS OF BPJS PATIENTS' SATISFACTION INDICATORS IN INPATIENT ROOM IN THE WALED REGIONAL GENERAL HOSPITAL

2020 ◽  
Vol 1 (1) ◽  
pp. 13
Author(s):  
Depi Yulyanti ◽  
Sintya Devi ◽  
Wahyudin Wahyudin
Keyword(s):  
Patient Satisfaction ◽  
Univariate Analysis ◽  
Sampling Technique ◽  
Descriptive Research ◽  
Patients Satisfaction ◽  
Treatment Room ◽  
Inpatient Services ◽  
Medical Facilities ◽  
Research Population ◽  
Meal Service

Background : Patient satisfaction is a major problem that occurs in hospitals. Waled allegedly complained about the hospital concerning concern in providing services to BPJS patients, and there were differences in BPJS patient visits in inpatient services in 2014 to 2015 as many as 720 patients, then sought an increase Back in 2016 as many as 255 patients. However, this increase was not significant at the time of the decline in 2015. Aims: This study analyzes the indicators of BPJS patient satisfaction in the inpatient services of the Waled Hospital in 2018. Methods: This type of research was quantitative with descriptive research methods. The research population was 178, obtained as many as 123 samples, sampling using purposive sampling technique. Data analysis used univariate analysis. Results: The results of the study were 84.85% of patients satisfied with the service, as many as 78.8% of patients were satisfied with the doctor's service, as much as 78.2% of patients were satisfied with the care of nurses, as many as 94.3% of patients were satisfied with the patient's meal service, as many as 86 0% of patients were satisfied with medical facilities, as many as 85.9% of patients were satisfied with medication services, as many as 60.6% of patients were satisfied with the condition of hospital facilities, as many as 47.0% of patients were satisfied with the condition of the treatment room facilities, as many as 97 0% of patients are satisfied with outgoing administration services. Conclusion: Hospitals can find out indicators of patient satisfaction that are still low, it is recommended that the hospital should make SPO complaints about damaged facilities so that the hospital knows and immediately fixes it. So that patient satisfaction can continue to increase.

scholarly journals QUALITY OF HEALTH SERVICE AND ITS EFFECT ON PATIENT SATISFACTION IN DR. SYAIFUL ANWAR HOSPITAL OF MALANG INDONESIA.

2018 ◽  
Author(s):  
Suyitno
Keyword(s):  
Patient Satisfaction ◽  
Service Quality ◽  
Public Hospital ◽  
Document Analysis ◽  
Quality Service ◽  
Dominant Effect ◽  
Patients Satisfaction ◽  
Quality Dimension ◽  
Positive Effect

Service quality dimension covering reliability, responsiveness, assurance, empathy, and tangible is the ultimate goal a public hospital should achieve as organization productivity though patients’ satisfaction. This study investigated the influence of service quality on patients’ satisfaction of Dr Syaiful Anwar Hospital in Malang, East Java, Indonesia. Assigning 50 patients hospitalized during the research, this study collected data using questionnaires, interview and document analysis and used SPSS 17.0 as a tool of analysis. Findings of t-test showed that variables of quality service gave positive effect on patients’ satisfaction, each of which is: Assurance (46%), Reliability (34,3%), Tangible (42%), Responsiveness (67,1%), and Empathy (43,3%). Determinant test showed all variables affected 46.1% (R² = .464) on public satisfaction and responsiveness performed the most dominant effect on patients’ satisfaction to 67.1% based on beta test.

scholarly journals DAMPAK KUALITAS PELAYANAN TERHADAP KEPUASAN PASIEN BPJS DI PUSKESMAS JATILAWANG KABUPATEN BANYUMAS

2020 ◽  
Vol 4 (1) ◽  
pp. 33
Author(s):  
Kusumaningtyas Kusumaningtyas
Keyword(s):  
Patient Satisfaction ◽  
Health Service ◽  
Service Quality ◽  
Quantitative Research ◽  
Community Health Center ◽  
Cross Sectional ◽  
Patients Satisfaction ◽  
Expected Performance ◽  
The Government

Satisfaction is a feeling that shows a person's happiness or disappointment that comes after comparing the performance (outcome) of the thinking product to the expected performance (or outcome). Quality of service and satisfaction (patient) is a unity that is difficult to separate. To realize the patients’ satisfaction of BPJS at The Primary Health Service (Puskesmas) of Jatilawang Banyumas Regency as public health service owned by the government, in its development is demanded to give good service quality by increasing employee competence and also pay attention to service quality dimension itself. That are reliability, responsiveness, assurance, tangibles, and empathy. This research is a descriptive quantitative research with the cross-sectional approach which aims to know in general about how the level of patient satisfaction. Meanwhile, the specific purpose of this study to determine how much impact the quality of health services to BPJS patient satisfaction. The results showed that in general from the results of the t-test, the variable reliability (X1), responsiveness (X2), assurance (X3), tangibles (X4) and empathy (X5) partially positive and have a significant effect on patients’ satisfaction of BPJS service (Y). Furthermore, the variable reliability (X1), responsiveness (X2), assurance (X3), tangibles (X4) and empathy (X5) simultaneously have a positive and significant effect on BPJS patient satisfaction (Y). Specifically, the amount of BPJS patient satisfaction at The Community Health Center of Jatilawang, Banyumas is equal to 0.992 or 99.2%.

scholarly journals Relationship between Service Quality on Public Health Center and Patient Satisfaction

2017 ◽  
Vol 9 (7) ◽  
pp. 96 ◽  
Author(s):  
Fuad Husain Akbar ◽  
Muhammad Tegar Jaya
Keyword(s):  
Public Health ◽  
Patient Satisfaction ◽  
Health Service ◽  
Service Quality ◽  
Health Center ◽  
Services Quality ◽  
Service Center ◽  
Public Health Center ◽  
Patients Satisfaction

INTRODUCTION: The aim of this study was to examine the relationship between services quality on public health center and patient satisfaction in Kutai Kartanegara Regency, Indonesia.METHOD: This research used pilot pathfinder survey, which was done on February 23rd-25th 2017 in Kutai Kartanegara Regency, Indonesia. Two questionnaires were used in the study. During the data collection, there were 192 patients from the health service center, it was consisted two locations representing the urban and rural area in order to describe the quality of health service towards the patients’ satisfaction. In order to investigate the correlation between the quality of health service and patient satisfaction, Pearson correlation test was conducted.RESULT: The highest score regarding of the service quality was on the dimension of the doctors and pharmacy were 99.5%. The lowest level of patients’ satisfaction on assurance and empathy dimension were 10.4%. There was a significance between the service quality of the doctors, nurses, pharmacy, and the administrators towards the patients’ satisfaction. The highest score of the coefficient correlation on the nurse dimension was 0.273, which means that the nurses were giving good services quality and it affects the people’s satisfaction.CONCLUSION: A good service quality believes would affect the people’s satisfaction which generally affects people’s decision to choose health service provider. Health service center is expected to increase their environmental condition, and the professionalism of the nurses and registration officers in terms of their awareness and performance in order to create better services.

scholarly journals Comparison of Types of Inpatient Services for BPJS Patients and Non BPJS Patients with Patient Satisfaction Level

2018 ◽  
Vol 2 (1) ◽  
pp. 1-11
Author(s):  
Haerani ◽  
Haerati ◽  
Fina Magfira
Keyword(s):  
Patient Satisfaction ◽  
Sampling Method ◽  
Total Population ◽  
District Hospital ◽  
Sampling Technique ◽  
Comparative Approach ◽  
Level Of Service ◽  
Consecutive Sampling ◽  
Inpatient Services

Patient satisfaction is an indicator of the quality of service we provide and patient satisfaction is a capital to get more patients to get loyal patients. Factors that influence patient satisfaction are product or service quality, price, emotional, performance, service, facilities, atmosphere, and communication. This study aims to determine inpatient services for BPJS and Non-BPJS patients with the level of patient satisfaction in H. Andi Sulthan Daeng Radja Bulukumba Hospital, This study is an analytic observational study with a comparative approach study. This sampling uses a nonprobability sampling method with the sampling technique is a consecutive sampling. The research sample taken amounted to 76 respondents each 38 BPJS patients and 38 Non-BPJS patients from a total population of 305 patients conducted in the inpatient room of H. Andi Sulthan Daeng Radja District Hospital. Bulukumba from May 16 to May 18, 2017. The measuring instrument used was a questionnaire with a Likert scale. The results of this study were 76 respondents from 38 BPJS patients and 38 Non-BPJS patients, from 38 BPJS patients, who were dissatisfied with 6 respondents (7,895), who were satisfied as many as 27 respondents (35,526%), who were very satisfied as many as 5 (6.679%) while from 38 Non-BPJS patients there were no dissatisfied patients, 27 respondents were satisfied (35,526%), who were very satisfied as many as 11 respondents (14.479%). The conclusion was that there were differences in the level of service satisfaction inpatients given to BPJS patients and Non-BPJS patients at H. Andi Sulthan Daeng Radja Bulukumba Hospital in 2017 with p = 0.032 <a = 0.05

Sign in / Sign up

Export Citation Format

Share Document